Xiaomi India Complaints & Reviews

Plz send confirmation sms other wise put one case on your componey this is fake r rt plz give my money back other wise give me mobile. This is important plz refund.
Redmi note 5 for 100ruppe plz i'm requesting plz provide them other wise defintly put one against yours company strictly. So plz give compermation msg other wise i will see u.

I'm hope ur company goood company. I love lot o[censored]r company.

Orderno [protected] i had ordered mi note 5 pro and i had made an online payment but since the ordered got cancelled i dont see any refund initiated until now. If I have given the money I should know what all process is going on but i have no communication since 8th june regarding the refund and inhave been calling customer care they tell me to just wait or they have some technical issue not able to fetch anything or on mails they say that it hasnt reach our warehouse where in the mi app it shows clearly its in their warehouse since 16th june 2018! I have been getting mails that the phone has been shipped to you tell us your feedback!! I mean when i dont have the phone why are they sending messages like this and customer care executive keep hanging the calls Thisis so unprofessional.I have seen other online sites making us aware of every single process.You get exact information through their apps, mails and messages and the refund procedure is so smooth. But I have no idea where is the phone or when will my money be refunded. I have no clue.

Order ID:[protected] . On receipt of the package i reported that the product was not there in the box, your customer care on the same day asked my to send all the pics of the box and raised a complian. After repeted follow up from my side, your team after 8 days reverting me that the package was intact at the time of delivery. Hence, the complain is closed, . Further, they advised me to speak with the delivery agent. However, I am not able to contact that agent. Further, I asked your people to give me in writing stating that the modile was delivered to me on so on date. I specifially told do not write that the package was delivered. I have not ordered any package, i had ordered a mobile phone which i have not receved.

I have been sending email and call to you people but everytime I am getting same response from your side.

Kindly, guide me and do the needful.

By keeping flash sales and not making phones available to common people who take out time from busy schedules, redmi hitting axe on owns foot. U r irritating and depressing on duty people by flash sales and non availability.. People want to buy things for happiness not to get the mood off by flash sale.in the end we r ready to pay money and we are not buying it for free.. Many people want to buy redmi phones but flash sale is disappointing people and can lead to decrease in popularity of redmi

Greetings to all of you at Xiaomi, I bought a Xiaomi phone with someone in Togo when i returned from to my country Nigeria i wanted to login with my MI account but this is difficult as i don't have access to the old account and the phone has been locked. Here is the IMEI of the phone [protected] and [protected] Xiaomi note 5. And the security key provided by the phone is 3C#1TCYMSX6V#1.I will be greatiful if my phone will be opened....

My mobile is facing problem of charging and there is no voice incoming and out going. When i visited the service centre (Rj chowk delhi-bmpc) on 19.06.2018 at 13:15 pm. They asked me to pay rs.350 in respect service charge. I told them that my set is in warranty period (Dop: 28.12.2017) but they refused me to solve the problem and charged rs.118 (100+18gst) to return me the set. Mr. Pardeep kumar is visiting my case and the service center phoen number is[protected]. Please see the matter and do the needful to resolve my problem and take necessary action against the center/service provider. Thanks

I updated my redmi 4a mobile with the latest miui update recieved on my phone.But post update my phone which never had a screen lock was locked automatically by a screen lock .so i am unable to use the mobile and when reached the customer care they want me to reset the phone to unlock the phone.I lose all my data for which i dont even have a backup.The question is why shall i lose all my data for a problem or error from their side.I contacted all the possibata on the mobile including photos, videos, music, documents etc...
please do help me in any way possible

Thank you.

I purchased mi y1 on 29 may 2018 that was band automatically and it was heating also to much. I aslo fill complaint on mi customer care but there is not proper solution provided. I am so sad and so upsate for that product. Amount of phone is 8999 we are middle class people how can i buy new phone daily we contribute rupe to buy phone and mi give us that kind of service i can't belive. I want repacement or otherwise i want my money back. As soon as possible
Plz solve my issue as early as. Possible

I ordered mi note 5 with exchange but delivery boy denied to take the exchange phone saying screen have a scratch. Phone was returning to the warehouse.
Customer care agent says when the phone reaches warehouse refund is processed. Returning service is started on june 7 and on 16th june i recieved a mail that phone was delivered to you successfully.
They cheated me.
Order no - [protected]
Email id - [protected]@gmail.com

I bought mi note 5 pro in first sale.
But the problem is my handset is not getting the miui 9.5 update.
Yesterday moui 10 beta version was announced for mi note 5 pro, so should i wait for a year or more for this update?
Even tough mi 5 phone have got such updates.
Did i made a wrong choice of brand for mobile phone. Please resolve this issue as soon as possible.
Its getting worse as lower range and software phones r getting such updates and not my phone.

Sir,

I have purchased mobile phone : model xiomi redmi 4 3gb + 32gb
From naman agency, ahmedabad on 3rd april, 2018 by paying cash payment of rs.8500.

Within 7-8 days from the date of purchase, problem started in phone like : hanging, heating problem, charging so late, fm radio not proper work.

I have immediately contact naman agency from which i have purchased mobile phone. They told that, phone is new so let you check for few days and if any problem remains continue, let us inform us.

Again, with same problems mentioned above, i contact naman agency on 3rd may, 2018.
They advise to contact service centre available at ambawadi area, ahmedabad : iris spectra pvt. Ltd.
We show room are not able to give you any kind of service. We are only selling the mobile phone, it is not our responsibility to give any kind of service. Please contact service centre.

As per above advise, i personally visit above service centre on 4th may, 2018 at 10.15 a. M. The service centre was open but the computer and program was not started so i was advised to seat for few times or come later on. Then, i have visit the same service centre on the same day at 12: 15:00 p. M.
The staff of the service centre has taken up matter and give service record and take away mobile with them for repair. I seat in the service centre up to 1.30 p. M. Then they told to come afte 4 p. M. Due to lunch break and repair work may take time for formatting the mobile etc.

I have given my complain and went to home. Again come at 4 p. M. The phone was ready for delivery and i take phone with service record.

Again, after one week, same problems arises as mentioned above. I have made phone call on[protected] and explain complain on phone. They told to visit again for repair of the mobile phone. I had visited again the service centre on 12/05/2018 and sear for about 90 minutes. Again my phone made formatting and repair and given back with promise that now no problem will arise. I have requested repeatedly service centre to exchange the phone since it is defective piece given to me and therefore, problem remain continue but they have not accepted my request. I came back to home with repai phone.

Now, same problem arises again since 14th june, 2018 and to solve the problem, i again visit service centre on 15th june, 2018 but service centre was closed due to some other reason. Without any reason, my phone become very hot, fm radio not working properly and battery problem remain continue.

By this email, i humble request to exchange my phone immediately or refund me payments of rs.8500.

It is not my duty to visit again service centre to repair my defective phone.

I am awaiting positive reply from you.

Invoice and service record attached here with for your ready reference.

Yours faithfully,

Jigar k. Shah
Chartered accountant
Ahmedabad
Mobile :[protected]

Complaint regarding non-replacement of charging unit and the mi 2-in-1 usb cable under warranty.

I purchased the handset with imei 1 : [protected] vide bill dated si/5511 dated 15.02.2018 from m/s mahalakshmi collections 2017-18 #125/31, 11th main road, 33rd cross, 4th block, jayanagar, bangalore - 560 -011.

The handset stopped working on 13.06.2018. The charger was not charging. Waiting for a day, i took the handset and the charger usb for your authorised service agency - vivid tecxhnologies @ jayadeva flyover, btm layout, bangalore on 14.06.2018.

I was informed that the charging unit inside is rusted due to water. Usb cable is defective. And replacement of both would not be covered under warranty. But your warranty policy indicates warranty of handset for one year and miscellaneous items like charging cable usb etc for 6 months.

Inview of my urgency, i got tyhem re;laced at a cost and informed them that i would be complining about this.

I reques that rs. 1, 157.86 charged to me for replacement of charging unit inside (Rs. 857.86) and the 2-in-1 usb cable (Rs. 300) may please be reimbursed to me either by you or by the service centre for wrongful charging for items under warranty.

I have the necessary documents - 1. Bill for purchase of handset, 2. Your company policy regarding handsets and miscellaneous items, 3. Bills for replacement of charging unit and 2-in 1 usb. I note to send the copies if need be.

Please note that if the request is not considered favourably, i may approach consumer forum and mrtpc for redressal.

Dear sir,
I ordered a redmi 5a phone from redmi store on 7th june. But due to wrong delivery address i had to cancel the product. Then i contact to redmi customer care and they said that you will get your refund within in 5 to 7 days. But i didn't get it till now. I again call in customer care service then they increase the time of refund. They are not giving the proper solution i. E when i will get my payment back.
My product order i'd is [protected]
Dear sir, please take action and resolve it as soon as possible.
Thankyou

When i play video songs or films whether online or offline video lags. For this concern i already visit service centre for three times but no problem was solved. They only change mobile software one time and second time they replace cable which connects main board with sub board. I was unhappy with redmi y1. This phone is defective. Services given by xiaomi service centre was very bad. They donot hear my complaint.

Hello mi india
I am currently in miui 9.5.11 and i was expecting an update which you promised to release on late may, but as of now no update is there, then you changed the date to early june and today mid june has been strted and there is no update still. I am having a lot problems regarding performance, camera and charging of my hanset and i can only look on you to give me an update with all problems resolved, not been able to use this device as my daily handset because there are a lot of problems. But you guys are just making fools to your customer doing nothing just making false promises. I dnt want miui 10 give me an fair useful update with give good performance and justify my purchase
Thank you.

I have receive my tv screen broken. I raised the complaint woin[protected]. I didn't receive any call /sms/email from them. When i contact customer support they don't have any answer regarding the status. The only answer i got is "please be patience". Every day they are telling backend team will call me in 24 hours. But they never called me to update the status.
I don't have option also to track the status. There is no escalation matrix for mi.

I want ordered note 5 pro mobile through mi store, but during order time pay through tez pay app. I pay amount 14999 after some time ordered is cancelled, due to time out problem still after 15 day i have not received money in my bank account. I contact many time customer care many time they can't call back this regard. My ordered id-[protected]

Mi is fake. I ordered for Mi Note 5 pro but they delivered me Note 5 instead of that. When I made a complaint they are saying that you received the product in intact condition so it's not their fault they can't pack wrong product. When I called customer care they are saying they don, t have any knowledge regarding that you have to mail us. When I asked to track the phone using IMEI number they said they don't have any record of IMEI number that to whom they sold the phone #fakecompany #mi #xiaomi Xiaomi Xiaomi Mi India Xiaomi India

I submitted my new warranty periods mi max2 mobile for a general touch is not work (Only back switch) other whole touch is good
They said after checked (After whole day)
Ok we change theire touch panel
I said ok so give me any report or reciept
They cant
What is it mi his house
They need to give customers received copy when he submitted mobile

I purchased mi note 5 from mi website since two month ago.
And now mobile slim sot not working i was go to your authorized service center gtb nagar.
They told me that your mobile has a water in motherboard and that is not under warranty you may pay around 9000.
This is totally lie how to identify you water in mobile kindly replace your phone other wise i will go to the consumer court and file a case against you.
You have very poor and pathetic services why i am pay 9000 for 2 months old phone who is in warranty my mobile not deep in water if sweat is problem then why you manufacturing this type of product.
So i want my money back or you replace my phone.
Imei no.[protected]
Imei 2 no. [protected]