Xiaomi India Complaints & Reviews

Dear sir,

This is paramasivan from tenkasi, tirunelveli dist, tamil nadu..

We have some technical issue on mi the 4a 43inch ie patch wall is not appearing on home screen. And some more issue also there. I would like to inform that it's under warranty period. It's only the months is passed

So i request you to process the complaint and solve the problem as soon as possible

Thank you

C. Paramasiva
[protected]

Hello, order number: [protected]. I have ordered mi earphones basic black (1), mi usb cable 80 cm (Fast charging) (2) and mi ir cable set-top box (Stb) controller, after a week earphones stopped working and one of the ear phone is not responding, i have called customer care and they asked me to visit the nearest service centre for replacement, i went to 6 different service centres and they don't have stock, even the ir cable is also not working, they don't have stock for it cable also and the are not sure when they are going to get that available, as a e commerce company if a person is facing issues with in the return period am supposed to get the replacement to my door step, in-spite of that xiaomi asking us to visit nearest service centre, this is not a mobile/tab to walkin to the service centre, and i have been checking with the service centres from past week, this is really frustrating, xiaomi cs is worst, i do not want any replacement for these two products as i have bought another earphones as i need it, i need refund for the mi earphones basic black (1) and mi ir cable set-top box (Stb) controller asap, please don't buy xiaomi products directly from xiaomi store, buy from flipkart and amazon, their cs is awesome.

I hv purchased mi 43 inch tv in flash sell dated 15.6.18 thru mi stores online. I received the tv also neatly packed on 18.06.18. As per xiomi india they will send their representative or tie up visit schedule as per customer convenience with in 48 hrs of delivery. The pack has to opened in front of their person else guarantee will not stand.in my case visit scheduled on 21.06.18 which did not happen i did not receive any call from mi india or their representative. What was reason i do not know. I was talking and mailing to their customer care every day. Same thing no call, no service. Since then i am calling and mailing daily but i am not getting proper schedule only getting fake commitments, apology, with shortly and earliset assurances. But nothing is moving ahead. Today almost two weeks are passed and i do not know when it will happen. Please let me know what to do. I will have to try the installation of my own where i loose the guarantee in case of any issue with the piece. My money is blocked. Order number: [protected]

I'm trying to unlock my bootloader since 13 days it displays unlock after 360 hours and yesterday i tried to unlock but the timer resets itself and shows again unlock after 360 hours. I want to unlock my bootloader for development purpose so please help me to unlock bootloader of my redmi note 5 pro. My mi account number is [protected]. Thanks in advance.

I purchased redmi note 5 pro on tue at sangeetha stores indiranagar, i realised that the directly goes to home screen without asking any android installation like which country or insert sim etc etc... Same time i purchased redmi 5a and i saw each time i switch the phone it keeps asking for android installation or basic queries... Both the phones i haven't inserted sim as i was waiting for 4g sim. Please help me out with this issue. I deeply feel i was cheated with phone.

I purchased MI note 4 as on a particular date. After some months while using phone suddenly phone itself switched off. I went to service centre for the same. They took the phone and checked. They informed us that the phone has suffered from liquid damage but originally it was not. The phone was IN warrenty and they were charging Rs.3609 for the same. We complained for the same in Consumer Forum as they were charging costs unconditonally. As the company is good for the phone manufacturing but the service centres are BOON in the name of company. They take so much time in checking the phone and WASTING the time of consumers. I mean seriously the company should work on the services rendered by you. We are totally DISSATISFIED with the services of the company. After all this, I seriously recommand NOT TO BUY MI PHONES.

Good evening sir/madam,

This is Rasool, I get one offer in redminote.in in this website, that is Redmond note, offer given, I done payment in Paytem, I got order confirmation and payment successful, but msg yet not get, so this is fake or true, pls confirm me, or give msg, other than I will go for justice.

Thanking you.
Rasool

Hello this is swedha, reporter from news today, chennai. I have ordered redmi 5a today which was a pre order and i paid for the product through debit card. First it said the transaction failed so tried for the second time and it was successfully transferred the second time. When i fortunately checked the balance i came to know that it has been transacted two times which means you have deducted rs 13, 998 for one product, i received mail which says that i have paid for only 6, 999.. Please see what's wrong and refund the extra rs 6, 999 you've transferred.

Today i'm visiting mi center for my mi max. I facing the problem of my phone camera for that today i visit the care they take a hour and told me that need to change the camera, i asked them if what happen my if camera not work after change then they say that we will find the main problem. Means camera not working that does not mean you change my phone camera at least try to find the main problem. Care center kancharapara west bengal.

Hi Team,

I am using your Redmi note 4 since 9 months recently I had a very bad experience with your customer service as I was facing some software issue with my handset so I called your customer care number and the executive told me this is a software issue you need to go to service centre for that when I went my near by service centre ( Maahir Enterprises Shop No-F/Wz-261
Main Najafgarh Road, Near Metro Piilar
No-669 Uttam Nagar, Delhi 110059) they check my phone and said this is a liquid damage we need to change mother board & as it is a liquid damage so we consider it out of warranty you have pay amount then only we update software. I said all hardware is working fine then why I will pay this amount. This is software issue you just update the software it will be fine. They said no we have to change your mother board first then only repair it. They are just trying to fool me but I deny for that then I went to near by phone repairing shop person told me this is a software issue only you have to pay 200 only and it will be fine.So I gave 200 to that and my phone is working fine. NOW MY CONCERN IS WHY SERVICE CENTRE EMPLOYEES FOOLING PEOPLE.

SUCH A PHATHATIC SERVICE YOU'RE GIVING.

I paid 200 rupees for my inwaranty mobile phone because of service centre employees were trying to fool me.

I want my serious action against them.

I have purchased red mi note 4 through amazon last year
It was working good, but on tuesday morning i found its screen damaged without any reason

I went on service centre and they said that its screen and touch both will be changed which will cost 3400 rs.

The phone has not completed only one year and having big problem and huge expenses

I request you to see this matter and revert

Regards
Dinesh sharma
[protected]

Plz send confirmation sms other wise put one case on your componey this is fake r rt plz give my money back other wise give me mobile. This is important plz refund.
Redmi note 5 for 100ruppe plz i'm requesting plz provide them other wise defintly put one against yours company strictly. So plz give compermation msg other wise i will see u.

I'm hope ur company goood company. I love lot o[censored]r company.

Orderno [protected] i had ordered mi note 5 pro and i had made an online payment but since the ordered got cancelled i dont see any refund initiated until now. If I have given the money I should know what all process is going on but i have no communication since 8th june regarding the refund and inhave been calling customer care they tell me to just wait or they have some technical issue not able to fetch anything or on mails they say that it hasnt reach our warehouse where in the mi app it shows clearly its in their warehouse since 16th june 2018! I have been getting mails that the phone has been shipped to you tell us your feedback!! I mean when i dont have the phone why are they sending messages like this and customer care executive keep hanging the calls Thisis so unprofessional.I have seen other online sites making us aware of every single process.You get exact information through their apps, mails and messages and the refund procedure is so smooth. But I have no idea where is the phone or when will my money be refunded. I have no clue.

Order ID:[protected] . On receipt of the package i reported that the product was not there in the box, your customer care on the same day asked my to send all the pics of the box and raised a complian. After repeted follow up from my side, your team after 8 days reverting me that the package was intact at the time of delivery. Hence, the complain is closed, . Further, they advised me to speak with the delivery agent. However, I am not able to contact that agent. Further, I asked your people to give me in writing stating that the modile was delivered to me on so on date. I specifially told do not write that the package was delivered. I have not ordered any package, i had ordered a mobile phone which i have not receved.

I have been sending email and call to you people but everytime I am getting same response from your side.

Kindly, guide me and do the needful.

By keeping flash sales and not making phones available to common people who take out time from busy schedules, redmi hitting axe on owns foot. U r irritating and depressing on duty people by flash sales and non availability.. People want to buy things for happiness not to get the mood off by flash sale.in the end we r ready to pay money and we are not buying it for free.. Many people want to buy redmi phones but flash sale is disappointing people and can lead to decrease in popularity of redmi

Greetings to all of you at Xiaomi, I bought a Xiaomi phone with someone in Togo when i returned from to my country Nigeria i wanted to login with my MI account but this is difficult as i don't have access to the old account and the phone has been locked. Here is the IMEI of the phone [protected] and [protected] Xiaomi note 5. And the security key provided by the phone is 3C#1TCYMSX6V#1.I will be greatiful if my phone will be opened....

My mobile is facing problem of charging and there is no voice incoming and out going. When i visited the service centre (Rj chowk delhi-bmpc) on 19.06.2018 at 13:15 pm. They asked me to pay rs.350 in respect service charge. I told them that my set is in warranty period (Dop: 28.12.2017) but they refused me to solve the problem and charged rs.118 (100+18gst) to return me the set. Mr. Pardeep kumar is visiting my case and the service center phoen number is[protected]. Please see the matter and do the needful to resolve my problem and take necessary action against the center/service provider. Thanks

I updated my redmi 4a mobile with the latest miui update recieved on my phone.But post update my phone which never had a screen lock was locked automatically by a screen lock .so i am unable to use the mobile and when reached the customer care they want me to reset the phone to unlock the phone.I lose all my data for which i dont even have a backup.The question is why shall i lose all my data for a problem or error from their side.I contacted all the possibata on the mobile including photos, videos, music, documents etc...
please do help me in any way possible

Thank you.

I purchased mi y1 on 29 may 2018 that was band automatically and it was heating also to much. I aslo fill complaint on mi customer care but there is not proper solution provided. I am so sad and so upsate for that product. Amount of phone is 8999 we are middle class people how can i buy new phone daily we contribute rupe to buy phone and mi give us that kind of service i can't belive. I want repacement or otherwise i want my money back. As soon as possible
Plz solve my issue as early as. Possible

I ordered mi note 5 with exchange but delivery boy denied to take the exchange phone saying screen have a scratch. Phone was returning to the warehouse.
Customer care agent says when the phone reaches warehouse refund is processed. Returning service is started on june 7 and on 16th june i recieved a mail that phone was delivered to you successfully.
They cheated me.
Order no - [protected]
Email id - [protected]@gmail.com