Xiaomi India Complaints & Reviews

Respected sir,
On may 7, 2018, i called my phone. On 7th june, i called the company to know about her. She told the officer that you will get your phone till 2 pm but you did not get it. After a day or so when i phoned again, i was disappointed again after getting the same answer. It has been happening for 3 days today but they have not got any price. So you will take appropriate action.

I hv purchased mi 43 inch tv in flash sell dated 1.6.18 thru mi stores online. I received the tv also neatly packed on 6.6.18. As per xiomi india they will send their representive or tie up visit schedule as per coustomer convinience with in 48 hrs of delivery. The pack has to opened in front of their person else guarentee will not stand.in my case visit scheduled on 08.6.18 which did not happen i did not receive any call frommi india or their representive. What was reason i do not know. I was talking and mailing to their coustomer care every day. As per their communication visit rescheduled on 9.6.18 which also did not happen and same thing no call, no servise. Since then i am calling and mailing daily but i am not gettiing prper schedule only getting fake commitments, apology, with shortly and earliset assurances. But nothing is moving ahead. Today almost two weeks are passed and i do not know when it will happen. Please let me know what to do. I will have to try the installation of my own where i loose the guarentee in case of any issue with the piece. My money is blocked.

I buy mi led from mi. Home on line produt delevied in 2 days but the insllation is not done and it is almost 9 days now. I m continuosly complaining for this but got no revert. They only file complian against technition but not able to resolve my issue properly. Plz see the matter and revert to me hoping for good results from your side.
They also not showed my review about the product as i give then 1 star for their services which is also a wrong thing.

I've purchased a MI TV 4 on 29th of May from MI India Website in a Flash sale. Received the TV on 31st May through Blue dart courier. Installation was supposed to happen on 1st Jun which didn't happen and I had to call MI Support center for the same. The Installation executive visited my place on 2nd Jun after my complaint and started installing the TV. After everything is fixed, we found a patch on the screen which exactly looks a hardly pressed impression. I've informed the executive about the same and he acknowledged the same and boxed the unit again saying he would inform the MI team about the same. I tried reaching the customer support team for raising the issue, am told that the executive have not closed the case reporting the issue and call them back after some time.

Finally after calling them multiple times, they've registered a complaint on 3rd Jun with a complaint numbered WOIN[protected]. Till date i didn't get any update on my replacement though I'm calling them multiple time daily. They are only telling me that backend team will reach you in the afternoon/evening who never reached me and my request moved no where further. They are even not letting me know the SLA for the resolution.

Please do the needful to get this resolved at the earliest.

I have Redmi note 4 purchase previous year my product still in warrenty period .My device can't take focus and always show blurry image.I went to Xiaomi service center 3 to 4 times but they can't solve the problem of focuse .Now I send an email too to your Xiaomi email id but no reply was come form that side.I am a college student I have to require to click photos daily but this phone can't support me.I want to replacement from this or get my money back with reasonable compensation for going your service center several times.

Hi sir i am srijan saha. From habra (India). Pin-743263. I purchased a mobile (Redmi y1 lite) that was last 2month (03/04/2018). My phone getting very hot and it's going to bend. To day i went to service center at habra. They said me, there is no rules to fix it in guranty. I think it will be blast in some daye's. What can i do now? I want to replace my mobile or back my mony. If you don't care it, so i will take help social media and news channel.

I've purchased a MI TV 4 on 29th of May from MI India Website in a Flash sale. Received the TV on 31st May through Blue dart courier. Installation was supposed to happen on 1st Jun which didn't happen and I had to call MI Support center for the same. The Installation executive visited my place on 2nd Jun after my complaint and started installing the TV. After everything is fixed, we found a patch on the screen which exactly looks a hardly pressed impression. I've informed the executive about the same and he acknowledged the same and boxed the unit again saying he would inform the MI team about the same. I tried reaching the customer support team for raising the issue, am told that the executive have not closed the case reporting the issue and call them back after some time.

Finally after calling them multiple times, they've registered a complaint on 3rd Jun with a complaint numbered WOIN[protected]. Till date i didn't get any update on my replacement though I'm calling them multiple time daily. They are only telling me that backend team will reach you in the afternoon/evening who never reached me and my request moved no where further. They are even not letting me know the SLA for the resolution.

I'm feeling this as a mental torture.

Please do the needful to get this resolved at the earliest.

I'm an mia1 user and bought the device in december. I travel alot due to work and currently i am in vijayawada. Within one week of reaching here, i stopped getting signal in both sim slots.
I tried vodafone, airtel and jio sims. Nothing seems to be showing signal. I don't even get 'emergency call' option.

I took it two mi service centers here, the first claimed that it simply needed a software update. After updating, there was still no signal. I told them to check it again and they told me to take it to another branch.

The second one claimed that my motherboard was bent and needs to be replaced for rs. 7000.
This is not possible since i havent dropped the phone at any time nor is there any external physical damage.

On further research, i believe a problem with imei numbers might be possible.

The two mi service centers i have visited so far are:

1) vijayawada suman telecom, 28-1-38-,
2nd floor above new studentbook center,
Eluru road, vijayawada – 520002

2) vijayawada door no. 71-1-11 / 1,
Mg road, first floor, padamata,
Opposite to sonovision, vijayawada, a. P-520010
(Service center code: xmini1069; serviced by shaik. Baji)

Kindly tell me what to do further as mi service centers have proven to be untrustworthy. This has been a horrible experience and especially disappointing because i was using mi 4i before and have always believed in xiaomi.

Pfa for further details.

Origin sn: 15991/80141793

Thanking you

Preethi mathialagan

(+91 [protected], +91 [protected])

Dear Team,

Please look into matter We have Purchased redmi 5 A Phone on dated 30/05/2018 that time shopkeeper commented if you face any issue within 7 days we will replace phone immediately and now same thing occured so that after use one day we find out voice and battery issue then we visit RedMi ( SURBHI Mobile & Gift Gallery) Pushpa complex, Hisar. they said to us please use two to or three days.

After use six day we visit again at shop they denied for replacement and also misbehaviour with us.

Kindly request to take action against shop keeper we need your support.


Yoginder
[protected]

Last 15 days my mobile handset has not functioning in dialer i. E. No incoming or outgoing is received? I have purchased redmi note 4 through flipcart on 20.10.2017. I have visited nearest service centre in two times, but of no avail. Hence, i am to request you kindly to take necessary action to set right my mobile set immediately as it is very much essential.

I have visited mi service center of district srinagar, kashmir for my issue having mic problem and when i told the executive that how much time it will take and the executive replied that it will take 1-2 hours... When my repair order sheet has been created successfully the executive told me that you have to wait for 4 days as they do not have equipment/product available... I told him that i will come after 4 days and the senior executive cancels my sheet and told me not to come before a month as if i came with same problem within a month it will be an issue for them... I told them why should i wait for your faults as you people didn't convey me before about products unavailability... The senior executive replied that company dont have funds to make products available and it is a local company u shouldn't have to buy local product first... I want you to take action against this center and resolve my problem so that i can use my phone

Hi team,

In the recent days we have been horribly experiencing with mi service center and mi customer care. We bought a redmi note 5 pro on 14th april 2018 in mi show room at velacherry, chennai and starting facing automatic rebooting issue on 25th may 2018. Initially my mobile got switched off and unable to switch on. 26th may it got automatically switched on and hereon, my mobile were rebooting automatically.

We have reached out mi service center located at velachery on 26th may and technician informed us that water got inside the phone & service will not cover the warranty and asked us to pay amount. When we were checking about the estimation the technician has no clue what would cost to fix the problem and i have taken back my mobile from the service center where my mobile remains with the mi service center. Reached out customer care over phone and conference with the mi service center. Within an hour we got the call from service center and informed us that the issue got fixed and we will come across same issue in future as well.

We have immediately wrote an email to "service.[protected]@xiaomi.com". This is worst of customer service i ever come across. One of the customer support executive name: mohammed who has not even gone through the email and it seems simply copy pasted the so called standard template and sent us as a suggestion to visit the service center. This clearly shows just for a name shake mi xiamoi is running the customer support who is not even pay attention to details which makes us frustrating. Though customer care are providing definite solution, but still i am giving my best and reaching out them to get to know the status of the defective mobile for the last one week.

Couple of days before got an call from service center and it was informed that mother board got scratched and asked us to pay rs 9000 to replace it. Upon reached out the customer care and again got the call from service center asked us to ignore the earlier estimation.

We strongly believe it could be either mi xiaomi is selling defective product by default and earning another source of income by means of the so called mi authorized service center or mi xiaomi is selling genuine product but i might have received a defective one.

This forum will help us to address our grievance and hope we will get a new mobile and dont want this defective mobile fixed. Moreover customer care and the service center are useless and i am totally lost my good will about mi xiaomi. I need a new mobile as a replacement for this defective one.

We are pathetically frustrated with the response for our defective mobile from mi xiaomi customer care response, service center. This time mi xiaomi made us unhappy though we invested rs 17000 received only defective mobile and not providing any solution so far.

Subject line contains the customer care ticket no and center center ticket no.

I hv purchased mi 43 inch tv in flash sell dated 29.5.18 thru mi stores online. I received the tv also neatly packed on 29.5.18. As per xiomi india they will send their representive or tie up visit schedule as per coustomer convinience with in 48 hrs of delivery. The pack has to opened in front of their person else guarentee will not stand.in my case visit scheduled on 02.6.18 which did not happen i did not receive any call frommi india or their representive. What was reason i do not know. I was talking and mailing to their coustomer care every day. Since then i am calling and mailing daily but i am not gettiing prper schedule only getting fake commitments, apology, with shortly and earliset assurances. But nothing is moving ahead. Today almost two weeks are passed and i do not know when it will happen. Please let me know what to do. I will have to try the installation of my own where i loose the guarentee in case of any issue with the piece. My money is blocked.

Helo sir my name is paropkr singh i ordrd the rdmi y1 by [protected] numbr due to problm in phne xiaomi custmr cre told me you r eligble for replcment. But replcment is not delivrd so told me ur refund is initate. After 8day xiaomi not refund my money kindly check [protected] my numbr detals my email is [protected]@gmail.com,... [protected]@gmail.com thnku

Worst service center. Just bluffing customers with inflated charges for repairs at uttam nagar center, n delhi. I had mi max with touch sensor not working after update& broken screen. They charged rs 118/- for checking vide their bill no 2074 dtd 21 may 17 and informed me that ic of motherboard was not working and whole motherboard needs to be replaced which would require rs 10000/- repairs charges which included lcd screen, touch sensor, motherboard and battery. Imagine!!! At such price point much better and advanced mi phones are available in market.
I then moved to local vendor who found the problem with os software and corrected it and also replaced broken screen for just rs 2500/-. (All inclusive). Now my phone is rocking.
Please, appoint trained engineers who really know about software and hardware of your phone and not just sit there fleece unsuspecting customers.
Thanks
Inderjeet

This center looting money from customer be careful, they are no-1 cheaters, they will not repair any thing, they will do only part to part replace, for small issue they will change all the part and they will charge you 7k+,

Also i have sent many mail to mi, its came to know its instruction by company only, both are cheating to customers and making money

Jog id : wxin[protected]

My redmi phone repaired from out side just @ 150, here there are charging 7k+

I have buy a mi note 4 by online through flipkart 8 month ago i have in warranty cover. I had a touch pad problem yesterday i had gone mi service center today but they told this touch screen problem not cover in warranty when i told him why it will not repair i have a warrenty period but they donot hear me and misbehave me also they charges 120 rupees for visit to your mi service center they did not repair my phone. So i will go for consumer case against your service center

I tried placing a pre-sale order for redmi note 5 pro on 25th may.

I got the product in cart and made a payment of rs 14, 999 via google tez

Upi transaction id :[protected].
Mi order id : [protected]

Attached is a proof for the successful transaction.

The payment was successful but the order got timed out due to 'payment not done in time'.
This is an issue when the amount is

1. Debited from my account (25th may 12:10 p. M.)
2. Recieved by xiaomi successfully (25th may 12:10 p. M.)
3. But order isn't placed. (25th may till 1:03 p. M.)
(Kindly refer below screenshots)

So i would like a refund of the amount that was payed by me.

I was purchased a Redmi 4 (3GB/32GB, IMEI1:[protected], IMEI2:[protected])(Mob No:[protected]). In 2018 January the phone show a problem.The problem is call disconnection during the call time and it shows a message "mobile network is not available".Then in the 2018 April 1st week i was consult the Thrissur(Kerala) mi service centre Thrissur mobile care. And they reinstall the software. But the problem is not solved. Then i was consult the thrissur mi service centre then they collect my Phone. After one week they call me to collect the phone. Then i was collect the phone from service centre. But the problem is not solved. And after mother board replacement it shows some additional problem. The phone not produce the sound and it shows head set symbol in full time. And after mother board replacement the phone is not full charged. Then the next day i was visit the service centre then they collect my phone.After 3 hours they give the phone. But the problem is not solved. then i was submit the phone at thrissur mi service center.Then i get back my phone on 21/5/2018 based on my compliant (complaint ID:WOIN[protected].But the initial problem (Call disconnection) is not solved. Then i was visit the Thrissur mi service center on 26/5/2018. then i was submit the phone on there and first they don't give the job sheet then i was asked them i want the job sheet finally they give the job sheet after 30 minutes. And the latest job sheet number is WXIN[protected]. On 27/5/2018 i was checked the service status on mi website. And it show phone is delivered but i can't get back my phone from service center.Then i was call to the customer care then they register a complaint based on my request. And they give the complaint ID (Complaint ID is: WOIN[protected]. And customer executive told me the Mi mechanical team is call me before 28/5/2018 7.00 P.M . But i can't get any call from Mi. I was already visit the service center more than 12 times. But they don't solve my phone problem. In the last one month i don't have any phone.So please take some action

Dear sir its very bad experience while visiting your jhunjhunu care, i send my attendant to get my mi phone note 4 repaired, but it's very bad that they asked my attantant to bring my adhar card and refused my attantant to provide service, and said that send the owner himself, this is rediculas, will i go to 50km mere for a 11k phone, no service center in india demand i'd then why you, i will never purchase your brand phone and suggest any one in future and go in consumer court for your this service.