Xiaomi India Complaints & Reviews

Xiaomi india — service center not provide service demand charge 4000 rs for display repairing

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Vinod laxmikant shukla on may 23, 2018
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I have purchase xiaomi mi5 model x000tqn1db imei no. [protected] on the date 30, /05/2018 from amazon online store. After using 2 month screen display issue occured n this device therefore we have show the device service center (Globle service center rajapeth amravati) tecncian without dignose device and demand charge of display while my device is in warrenty period they refuse to accept device the device is not physical or liquid damage service center visit date 23/05/2018
I want properly repair or replacement without any cost.. As per mi warrenty policy

Service center not provide service demand charge 4000 rs for display repairing


Updated by vinod laxmikant shukla, may 23, 2018

Plz take necessary action

Service center not provide service demand charge 4000 rs for display repairing

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I have purchase xiaomi mi5 model X000TQN1DB IMEI no. [protected] on the date 30, /05/2018 from Amazon online store.After using 2 month screen display issue occured n this device Therefore we have show the device service center(Globle service center Rajapeth Amravati) tecncian without dignose device and demand charge of display while my device is in warrenty period they refuse to accept device the device is not physical or liquid damage service center visit date 23/05/2018
I want properly repair or replacement without any cost ..as per MI warrenty policy

If flipkart haven't sufficient stock of redmi note 5 pro mobile, then why you are arrange fake flash sale. It's looking like you make a fraud with your precious customer.

Today 11:59 'buy now' radio button is enable & after click on buy now, payment error showing in place of order summary. Same payment option i've used just before few minutes ago on flipkart for purchasing seagate hard drive.

Last time sale on 9th may 2018 same incident happen, on that time error with area pin code. Same area pin code i have purchased item from flipkart & delivered successful also.

Please give me appropriate reasons why i'm not raise case against flipkart & mi at consumer forum.

Regards,

Rahul bansode
[protected]

I went to the mi service centre to get my mobile repaired as it was not working properly. It was discharged in a short time. As i went to the service centre (San cellular concept) barik shillong meghalaya the said me to pay ₹2500 to get the battery replace. As the mobile was new it was under warranty not even 3 months was completed. So i want my battery exchanged.
Thanking you...

Volume key and power kew not working in my mi a1. Phone is in warrenty i had gone to mi care they opened the phone and said no need to change the switch.. After i came home found same issue i have to press key hardly inorder to operate my phone. What a crap mi?? I never expected such problem from mi brand really huge disappointed with mi product i will never buy any phone of mi brand.

I had given my mobile to your borivali west service centre. There was a scratch on the display which i had mentioned them. The fault was in the touch button and nothing relating to the display. They replaced my display along with the touch button and told me it is not covered under warranty. I had bought the mobile in sept 2017. Kindly let me know if the problem was in touch button then why i was charged rs 4017. They told me because there is scratch on the display we cannot cover you in warranty which according to me is wrong. Kindly reply

Sir,
I have purchased mi note 4 64gb gold - xiaomi [protected] from sangeetha mobiles pvt ltd branch dharawad on 26/05/2017 vide invoice no. Si/drw/468. Now the said product is shaped out due to battery defect, the product is overheating and battery backup is also reduced further shape of the said product is changed, let me know how to resolve this complaint at your earliest.

Thanking you

I purchase mi a1 mobile phone in january last week and received on february first week.in the starting days to yet screen guard does not fit on my mobile screen and when i visit mi customer service center they blame me for physical damage and said for purchase screen folder instead my phone is in warranty period. Now what i do. I have 9 month under my phone war

My phone not charging. Went to service centre they added water to my phone and said that due to water your charging port got faulty need to replace. Went to another service centre and they told me that no problem with connector just usb cable is faulty. The 1st service centre tried to add water to my phone and tries to charge me fraudulently. This act might have damage my phone. I need compensation from company.

Respected,

Pl. Find attachment.

I have to purchase online mi 4a led tv dt. 04.05.2018
Deliver date 08.05.2018.

But deliver tv model no. / year 2017
Equipment type :lcd tv (Enclose photo copy)

So replace my tv and give a new led tv.

Pl. Contact [protected]
Rajesh chavda

I recommend not to buy mi phones. I agree that the price is decent and features are good but after 5 to 6 months, you will start seeing complaints. My phone, redmi 4 black, though it was under warranty period, they denied the warranty saying that the phone is exposed to moisture and has fungus inside it. Literally i have to pay a huge service charge. I asked the service center how this is happening. He answered that, if you are exposed to ac, these kind of issues can happen. If that is the case, then what is the build quality?.

After the puchase of 45 days my mi tv remote has stopped working. I called the customer service to lodge the complaint and they told me that their service engineer will come to my place and fix it but it has been more than 5 days now no one came to fix this problem.

We have been calling their cutomer service and getting the same respponse that their engineer will come to visit my place.

As i have purchase mi mobile at thoothukudi mobiles offline intirunelveli vannarpettai but sim tray nil in mobile not proper response in service centre also thoothukudi mobiles also not responsible to customer supports my mi mobile redmi note 5 pro still software issues goes but they did not proper response for me i have raised complaint in mi complaint but after 24 hours they did not proper answer or call for me complaint numberwoin[protected]

Sir i purchase mi tv 4A 32 inch from mi.com . but i recived a defected product . i order on 27/04/18 pre order sale . my but when i found that tv is defeected and i complaind it .i m trying to last 10 daysto riplacee it but no responce till date. i m regularly talking with customere care but they told me that a call will come within 24 hours . but i dont recive any call or mail still that day.when i was trying to know about my complain status .there are no satishfying answer from mi. i talk with customer care repersentative surbhi ram and deepak and more. but they are not satisfying me . i requested to you please help me. thank you .

I went to mi an hour after purchasing a product. Unfortunately for my the product purchased was not the colour i wanted, and when i went to return it i was not given an option to replace the device which is mi note 5.
I am shocked by the response received by mi that the product can't be returned or replaced.
This is so basic with customer service, but mi seems to having it easy and the customers are the ones who face the problem.
Wish i could replace the golden colour mi note 5 32 gb for a black of the same model.

Thanks

Dear MI,
Yesterday night at 10 Pm I have lost my MI Redmi note 3 mobile which IMEI no. is [protected] and [protected]. Kindly check the current status for find my phone as soon as possible if not please process to lock this phone with IMEI no.
For further communication you can use my contact no. [protected] & also use my mail ID [protected]@gmail.com.

I am facing heating issue, hanging issue and battery drainage issue and for that your service center team wants to open my phone and charging me for software update. If your phone has a problem then why i should pay a single rupee for the same if my phone comes under warranty
The center manager mr. F. A. Ahmad is also talking like they don't care about customers.
This is the first time i am using mi phone and just feeling hopeless with your services.

Anurag
[protected]

I was purchased a redmi 4 (3gb/32gb, imei1:[protected], imei2:[protected]).in 2018 january the phone show a problem. The problem is call disconnection during the call time and it shows a message "mobile network is not available". Then in the 2018 april 1st week i was consult the thrissur (Kerala) mi service centre thrissur mobile care. And they reinstall the software. But the problem is not solved. Then i was consult the thrissur mi service centre then they collect my phone. After one week they call me to collect the phone. Then i was collect the phone from service center on 10/5/2018. But the problem is not solved. And after mother board replacement it shows some additional problem. The phone not produce the sound and it shows head set symbol in full time. And after mother board replacement the phone is not full charged. Then the next day (12/5/2018) i was visit the service center then they collect my phone. After 3 hours they give the phone. But the problem is not solved. Then i was visit the mi thrissur service center on 14/5/2018. And they collect my phone but they could not give the job sheet they only give the collection slip. And then i call the mi customer care then the customer care executive told me they can't do anything without job sheet number. Then i was visit the thrissur mi service centre and the service ceentre manager they can't do anything then i was call the customer care from the service centre and the customer executive talk to the service centre manager. And they told me they sent the job sheet through the mail before 14/5/2018 4.00. P. M. Then the customer care executive told me mi customer care executive call me before 14/5/2018 4.00. P. M. But i can't get response (Call, mail, message) from mi till this time. Then i was call mi customer care on 14/5/2018 7.00. P. M and the customer care executive told me they can't do anything then they connect the call to floor manager mr. Santhose. Then he told me they solve all problems within 24 hours. And he also said that he definitely call me back a call within 24 hours. But i can't get any call from mi till this time. I was visit thrissur mi service centre "thrissur mobile care" in 9 times but they don't solve my phone problem and they increase the phone problem. Now the phone is in dead condition. So please take some legal action to mi company and thrissur mi service centre "thrissur mobile care". I am also attach collection slips from the service centre.

मैंने नोट4 mi का फोन खरीदा जब से तब से लेकर आज तक उसमे नेट कनेक्टविटी बहुत खराब मिलती है, , जिसके लिए मैंने अलग अलग कंपनियों का sim भी इस्तेमाल करके देखा, लेकिन वही समस्या बनी रहती है इस फोन में, , और जब मैं दूसरी किसी भी कंपनी के फोन में sim चलता हूँ तो नेट कनेक्टिविटी बहुत ही अच्छी मिलती है, , मुझे इतना परेशानी किसी और फोन में नही हुई, जितनी कि रेडमी नॉट 4 हैंडसेट में हो रही है।
Name-chandanmishra
E-mail, [protected]@gmail.com
Mobile, [protected], [protected]
Plzzz resolved this problem .

Yours service center om services bhusawal is not provided job sheet they demanding 1200₹ for my red mi handset it will be given by me last five month ago.
Can u tell me charges which demanded by your authorized red mi service center om services is fair .
I request you to plz tell them to provide job sheet & also 1200₹ bill to me .
What I do for solve my complaint.
I complaint again and again but l have no reply till now.