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Xiaomi India Complaints & Reviews

www.mi.com/in

1

Updated: Sep 13, 2025

Complaints 6140

Resolved

259

Unresolved

5881

Bad 😕 It seems that Xiaomi India has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Xiaomi India reviews & complaints page 133

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Address: Hyderabad, Andhra Pradesh, 500011

Battery to mi 4w (64 gb) model is not available in any service centre in hyderabad and vijayawada. The service centres informed me that the model was stopped and we are help less. If i used the mobile, the battery wil be blasted. Who will responsible for that. I purchased the said mobile for rs.23999/- in 2015 which is costly. Why company is not supplying battery and suffering custmers. Since one year i am trying to get battery but failed. Selling costly products and not supplying spares/batteries etc is not correct and the company has to respond and take total responsibility in the matter. Hence, the manufacturer should arrange one battery to the said mobile through your centre or directly under advance intimation to my mail id "[protected]@gmail.com". Early action is solicited.

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C

Chattu Chavan

from Mumbai, Maharashtra

May 29, 2018

Not working 1 month ago

S

Samarthtalwar

from Noida, Uttar Pradesh

May 29, 2018

I bought a mi note5 which is under warranty and one speaker of the phone is not working.

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Since i bought my handset i'm having issue of home button and recent apps button is not working and also the notification panel is not working. Everytime the xiaomi people say visit service center for resolution. I did this 4 times and again the 5th time having same issue. The service given by the service center is disgusting, temporary and unsatisfactory. They keep me waiting for an hour and the result is temporary. I have complained the xiaomi head office by mail and call both. Each time they say ' sorry for the inconvenience caused. Please visit service center for resolution. Wanted my device to be replaced or refund my amount.

May 28, 2018

Updated by [email protected] It's only a few months now and got it serviced 4 times. Each tti lose all my important data and have to restore all my apps, confidential documents and all. Hope I will get a resolution here.

May 31, 2018

Updated by [email protected] Still no response from the company. Please assist ASAP.

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D

diff_2013

from Pune, Maharashtra

May 28, 2018

MI Phones are of very inferior quality. Chinese crap 'chale to chand tak nahi to sham tak' I also make a mistake of buying MI phone and within a few days the capacitive touch buttons stopped working and there's lot of jitter in video capture.

S

SHAILESH BUDH

from Mumbai, Maharashtra

May 29, 2018

I had bought Redmi note 5 from flipkart.com on 18/04/19. It was working fine but before 10 to 13 days before I noticed that it was bend from left side. Regarding this I went to there service centre but they refused saying that this is not included I warranty. I have posted this on Twitter to there Twitter A/c. But no response. Pls help me out asap

defective handset mi a1 - Comment #3111961 - Image #0

defective handset mi a1 - Comment #3111961 - Image #1

A

Amith Bhaskaran

from Delhi, Delhi

May 29, 2018

When I connect it to wifi it stops responding. It restarts itself when playing wifi related multiplayer games.

K

Kumar11391

from Idukki, Kerala

May 29, 2018

How to delete other files in redmi note 4???
It comes around 4gb...

D

diff_2013

from Pune, Maharashtra

Jun 3, 2018

Yes such bents happen because MI phone are overclocked out of the box and they heat up a lot. Sadly service center refuses to do anything stating that such defects are not covered under warranty. I will never buy MI phone again and I advice all my friends never to opt for MI Phones.

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Address: Kollam, Kerala, 691577

One month redmi note 5 pro doesn't work front camera finger print lock and also power button. I allready contact with service centre but they replied me the spare not available. Till am waiting last 7 days. Wht a waist phone it's. I am totally disappointed about it. I thought it was a software problem but when submitted in service centre they told me it is hardware issue. How i am trust this phone

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Address: 495671

Website: Mi xiaomi india

Dear sir i preorder mi note5 pro mobile phone sale on date 25/05/2018 rs 15128/- debited from my account but paym1 not confirmed by mi, then i again repayment for same preorder sale of mi note 5 pro from another account which was successful. But my first time debited amount i haven't received till date now.
Pay money transaction i. D is ib/payu/[protected]/[protected] i also enclosed screenshots of debited account transaction and another successful mi order

+2 photos

May 28, 2018

Complaint marked as Resolved

Regarding payment debited with my bank account WO:ISIN2018052501417-E3E8 Xiaomi Customer Service of India Fri, May 25, 2018 at 5:07 PM To: rakesh kalchuri Dear Customer, Greetings from Mi India Customer Support. My name is Syed. We share our sincere apologies for the inconvenience you have experienced. Thank you for writing to us and notifying the issue. I have raised a complaint for you now and please make a note of the incident ID for this interaction:WOIN2018052502672 . You will receive a callback by our team between 9:00 AM and 8:00 PM on Monday. You can also quote this incident ID in the future for any further help on this case. If you have further questions, please don't hesitate to contact us. We will be glad to assist you further. You will receive a survey link on this email ID, please do not forget to rate your experience with us. You can also find answers to commonly asked questions here- http://www.mi.com/in/service/help/#category_id=1&pagenum=1&channel=1 . Regards, Syed Mi India Customer Support Website: www.mi.com/in Facebook:https://www.facebook.com/XiaomiIndia/ Web Chat Service:http://www.mi.com/in/service/online Hotline: 1800 103 6286 From: rakesh kalchuri Sent: Friday, May 25, 2018 7:37:49 AM To: Xiaomi Customer Service of India Subject: Regarding payment debited with my bank account Dear sir I have pre ordered mi note 5pro on sale 25/5/18 at 12noon sale first time payment of rs15128/-debited from my account successfully but not confirmed by mi so I again repayment from another bank account which was also successful. I enclose screenshot of debited account and pre ordered mi successful payment.

Jun 01, 2018

Updated by rakesh kalchuri Hopefully my debited amount returned to my bank account by mi xiaomi India with regularly conversation by me

Jun 01, 2018

Updated by rakesh kalchuri So guys if anybody have any type of problems with such companies go directly to complain customer support do not be hassitate, i am happy thanks mi customer care support|.

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Address: Ghaziabad, Uttar Pradesh, 201001

Hi,

I want to inform you that i have purchased redmi y1 on 9th april 2018. I am facing battery draining issue 3rd time. I have visited mi service centre 3 times and the resolution they gave me was just format my phone again and again. But thr issue still persist. Battery is draining completely in 4 hours without internet and i am using my phone in battery saving mode.

I did not receive prover solution of my issue.

Requesting you to please look into the issue and solve my problem as soon as possible.

Please find the attached bill of my phone

Regards,
Akshay rana

+1 photos

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M

M.S. DHONI

from Noida, Uttar Pradesh

Mar 6, 2021

Redami y1 battery drening fast day and night
Keval 100%me se 20%hi chalata hai usake baad switch off ho jata hai please help me

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Address: 174001

Sir i buy redmi phone and after 1 month ita touch is damaged and when i visit mi office shimla he says in this water goes. But that time my phone is in working condition. Bt when mi center return my phone. They give me total damaged phone. My phone power is totally damaged. My phone is not on. Please help me. Mi center shimla give fraud with me. Please help

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Address: Dakshina Kannada, Karnataka

I am using redmi note 4 that i bought in february 2018. I am facing issues since april, the apps stop working and the message comes that a particular app stopped working and so on. The latest update of mi is not installing on my phone. I have mailed you regarding the same issue before too.
I have been submitting my phone redmi note 4 to mi service center in mangalore, mi mobile field, kankanady bypass road.
It's been one month now and i am repeatedly facing the same issue. They are not solving the problem saying that they are not getting it so it is fine. I have a video of the issues i am having in my phone instead of which they are refusing to accept it.
They told me they sent it to bangalore but not ready to show me the receipt that they actually sent it to bangalore. I have the right to know and it is their duty to show me but still they are not.
They don't have any manners how to talk to a customer. More than 10 times i have visited the store in 1 month. They are being rude and talking so arrogantly.
Today they said to show them the problem with their sim in my phone and again apps stopped working. I showed them instantly. They said they will talk to ho again.
I trust mi so i bought this phone. I am so disappointed with the service. This is the worst experience someone could ever have.
If my problem is not resolved, i would directly go to consumer court this time. I have given these service center people so much of time still they haven't resolved the issue and moreover they are being rude to me now.
I am really disappointed in the service.

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I recently added photos to my hidden album ans now it is formatted it appears in white and and it is so heart breaking i have deleted many apps and photos please do something to recover the photo as soon as possible my hidden files are formate sososososososososososososoososososos please please p lease do something withn 20 minutes to recover my photos

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Address: Hyderabad, Andhra Pradesh, 500039

Team,

I have received a call from mi service center and they have informed me that their is a problem in mother board and it has to be replaced but it is not at all accepted because if the mother board is changed we dont know whether the mother board is original or not if it is original give me a warranty of mother board for the next two years if not so replace my product.

Facing problems - note 5 pro wo:isin[protected]ac8b wo:isin[protected]ba9e wo:isin[protected]be06

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Address: 110033

I was coming to the kamla nagar delhi service centre at 6:40 pm for which the working hours was shown upto 7:00 pm for servicing my display defective redme5 phone which was bought on april 2018.
The service centre gave me laymen excuse that i had come beyond timing. They did not accept my phone for servicing.
I am very upset for 2 point that the reputed mi phone is easily defective and secondly the service centre is not giving good service. This type of quality of both product and service will loose the trust on mi xiami product. Thanks.
Regards jogendrajit
Mob[protected]

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Address: Hyderabad, Andhra Pradesh

I bought my mobile on april 8th 2018. I faced rear camera problem on may 12th 2018. I approached mi care, which is located in mancherial. They changed the mother board and camera components and returned to me after 12 days. The very next day i faced vibration problem in the device which not their when i approached with camera issue. They solved camera issue and created vibration issue. Now the vibration is so i request the xiaomi team to fix my bug or else i demand to replace my mobile.

May 25, 2018

Updated by mahesh chinna I bought my mobile on April 8th 2018.I faced Rear camera problem on May 12th 2018.I approached MI care, which is located in mancherial.They changed the mother board and camera components and returned to me after 12 days.The very Next day I faced vibration problem in the device which not their when I approached with camera issue.They solved camera issue and created vibration issue.Now the vibration is not at all working.So I request the XIAOMI team to fix my bug or else I demand to replace my mobile.

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Website: Xiaomi India

There are 2 big problems which i am facing on my new redmi note 5 pro, latest updated version.
First is - the display which views things, does not view the entire image, or, the display does not capture the full things which are being viewed on screen. I have checked many images and text images and found that there is certain portion of image getting cut from both sides (Left and right).

Problem 2- while using youtube, latest updated version, after opening multiple videos on one go, or, after one another, when i press back, the mobile directly takes me to the search result instead of showing me the previously viewed video.

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Dear all,

If you want to buy redmi note 5 pro online, you will not be able to purchase it in any condition through any online mode either it is mi app or flipkart. But if you want buy offline, it will be available at every authorized store, only pricing will be extra for ex - rs 16500, rs 16000 minimum for 4gb variant. What does it mean?? What is mi company doing with us..??

This is basically a situation where company is promoting it's product in black market with their authorized vendors and doing fraud with their genuine customers. If anybody can help, please respond to this.

Thank you
Ashish tyagi
[protected]@yahoo.com

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Address: Kolkata, West Bengal, 700017

Website: mi store

I have purchased mi note 5 pro by paying Rs 13999/- on 04/05/2018 and received the product on 23/05/2018 night, when i opened the packed on 24/05/2018 i found that the packed contained a cheap Chinese made local market mobile of value not more then 1500/-, immediately i taken all available contact mode to mi store to lodge my complaint, since daytime i was attempting to lodge the complaint sometime their server was down sometime the phone executive could not take complaint due to technical glinth/server dawn, anyhow after continues effort, chatting two tImes, calling numerous times to mi store, i was able to lodge the complaint with mi store on 24/05/2018 vide incident ID :- WOIN[protected], , images of the packet, box and the product i received attached herewith
I and my wife have purchased different phones for friends relatives from mi store from her account never faced or experiences such incident from eCommerce site in my life, please go to attachment and find my visiting card, i have lost faith upon mi store, and very aggrieved and disappointed
please investigate thoroughly and replace or refund my amount

Mb #[protected]

+4 photos

May 25, 2018

Updated by nashit23a please note that it is concerned with my and my Nation security too, as i apprehends that this mobile may be misused or may be used for antisocial or anti Nation purpose, i have found the imei no after downloding my invoice, take immediate step and instruct your authority to block the mobile from usage and block the concerned mobile IMEI/SN:[protected], so that it may not be used in my name, i have lodged a written complaint with the police authority for further action,

May 26, 2018

Updated by nashit23a I have requested the mi Inida to investigate the matter properly and block the IMEI No IMEI/SN:[protected], of the handset in question, as i apprehends that due to their men, agent, and authrities theft of the handset in question during transit, it may be used for Anti national and asocial purpose, you can not cheat and illegally retain and deprived me of my hard earned money, the case shall be go to the highest level if not taken seriously by mi india and theirauthorities, , and i assured your reader and public at large that I shall not leave in peace unless I recover my hard earn money including compensation, damage for harassment and mental agony caused by them, which will became precedent for all eCommerce company,
This is for your further information i have already lodged a written complaint with the Joint Commissioner Of police (Crime) and Officer In Charge, Karaya Police Station Kolkata, against you, and personally met the police officer, they assured me of through prob, scan copy of my written complaint lodged with the police authorities are enclosed herewith for your and your reader information, I call upon all your reader and you to higlight my matter in all forum and bring into the notice of bonafide customer of mi india, please go to attachment and find therein

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B

beauty of nature

from Jodhpur, Rajasthan

May 25, 2018

.Apps are being crashed
.Google apps freezes whole system
.play store not working
.auto restarting
This problems started in my phone Frome today morning

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Address: Kozhikode, Kerala

My phone just buffed it's just 2 year old... And my display has been cracked.. My display is not fit now.. When i placed it on flat surface and just twist it it starts rotating. Dont know what happend.. It's mi4 3gb ram 32gb internal black.. No problems for display and other things... But am afraid if it burst.. Don't know what to do... Am really suffering.. I was very proud about my phone but now it turned to be a curse

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Address: 480001

Website: www.consumercomplaints.in/new_complaint

Battery of Redmi Note 4 is not charging when charger is conneted it's connected and disconnected continuously, 3.5 mm jack is not working, software malfunctioning, some time its speaker is not working when we play music from music player at same time microphone is also not working.
Please replace it with a new device other i have to take the help of consumer forum

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Address: Amravati, Maharashtra, 444604

Xiaomi india — service center not provide service demand charge 4000 rs for display repairing

1 review
Vinod laxmikant shukla on may 23, 2018
Mark as resolved

I have purchase xiaomi mi5 model x000tqn1db imei no. [protected] on the date 30, /05/2018 from amazon online store. After using 2 month screen display issue occured n this device therefore we have show the device service center (Globle service center rajapeth amravati) tecncian without dignose device and demand charge of display while my device is in warrenty period they refuse to accept device the device is not physical or liquid damage service center visit date 23/05/2018
I want properly repair or replacement without any cost.. As per mi warrenty policy

Service center not provide service demand charge 4000 rs for display repairing

Updated by vinod laxmikant shukla, may 23, 2018

Plz take necessary action

Service center not provide service demand charge 4000 rs for display repairing

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Jun 27, 2018

Updated by Vinod Laxmikant Shukla Still pending the issue from Xiaomi India ...not resolve yet

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#

#THE DANSATION

from Agra, Uttar Pradesh

May 25, 2018

Last month i bought mi y1 . And now it is not workoing properly . It hangs alot the keyboard usely becomes black and dont respond whole phn become clr less...
Pls resolve my prblm as its a new phn.

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Address: Amravati, Maharashtra, 444604

I have purchase xiaomi mi5 model X000TQN1DB IMEI no. [protected] on the date 30, /05/2018 from Amazon online store.After using 2 month screen display issue occured n this device Therefore we have show the device service center(Globle service center Rajapeth Amravati) tecncian without dignose device and demand charge of display while my device is in warrenty period they refuse to accept device the device is not physical or liquid damage service center visit date 23/05/2018
I want properly repair or replacement without any cost ..as per MI warrenty policy

+1 photos

May 23, 2018

Updated by Vinod Laxmikant Shukla Plz take necessary action

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Address: Pune, Maharashtra, 412308

If flipkart haven't sufficient stock of redmi note 5 pro mobile, then why you are arrange fake flash sale. It's looking like you make a fraud with your precious customer.

Today 11:59 'buy now' radio button is enable & after click on buy now, payment error showing in place of order summary. Same payment option i've used just before few minutes ago on flipkart for purchasing seagate hard drive.

Last time sale on 9th may 2018 same incident happen, on that time error with area pin code. Same area pin code i have purchased item from flipkart & delivered successful also.

Please give me appropriate reasons why i'm not raise case against flipkart & mi at consumer forum.

Regards,

Rahul bansode
[protected]

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Address: 793002

Website: Xiaomi.com

I went to the mi service centre to get my mobile repaired as it was not working properly. It was discharged in a short time. As i went to the service centre (San cellular concept) barik shillong meghalaya the said me to pay ₹2500 to get the battery replace. As the mobile was new it was under warranty not even 3 months was completed. So i want my battery exchanged.
Thanking you...

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D

Dimapur MSC

Oct 6, 2020

Kindly share the details

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