Xiaomi India Complaints & Reviews

My self mahehs reddy. i have visited mi store located at MG Road(MG Mall) bangalore. on seeing the demo piece enquired the sale boy regarding the product. he told that go to cash counter and avail the product. at the cash counter i asked for "MI Note 5 Pro black colour".with out saying any word he has given me white colour mobile. when i have asked for the same he said that only white colour is available. even they havent mentioned anywhere that black colour is out of stock or else not available. even the sales boy also dont know anything regard the stock available. i am forced to take white colour mobile with out having any choice. i request u to look into this issue and exchange the product.please contact me on [protected]@gmail.com(or)ph:[protected]. please find copy of the bill attached below.

Rude behaviour of service center man i have purchased xiaomi redmi y1 lite and now i m faceing network issu in y1 lite i visit service center 1st time they just format my phone and gave me but network problem is not solved then next i visit again that service center they do same process and nothing network issu not solved now i m feeling that my money is waste i want you to look closely in this matter this type service make me think xiaomi is poorer brand 😥😥😥😥😥😥

Hi, i had bought a Mi TV 43'' from Mi store (App), My default address was "Mangalore" (Default address means it should take the same address if i am ordering any product) but it took my other address in "Bangalore".
Soon after ordering the product i noticed my Delivery address is wrong and had an online chat with the customer care where he said he has no access to change the address. But since it was their system fault he said he will change the address in this case (i have attached the proof where he said this).
The Product was still delivering to Bangalore itself and this time i called customer care and she told that my product is delivering to "Mangalore",
later that afternoon i got a call from Delivery agent (Courier: XpressBees) in Bangalore for delivery and i refused to accept it.
On calling Mi customer care they told they cannot help me with this.
I have sent E-Mails for which there are no Replies and they are not so prompt with giving a solution to customer.
The main problem here was customer care were lying just to get away from this issue. This is not a proper way of handling a company and very poor service.

My name is utkarsh Prakash and i am purchased your mi phone (redmi note 4) and my front camera didn't take clear image and blur also.i already many complaints regarding this issue but i am not getting satisfied result and my warranty is also over. when i call your service last day of my warranty period but that day your service close due to labour day then i call again to your service center he say you don't get any problem to your warranty buy when i phone again to your service center he say you warranty was over and then i am tell the last day your customer execute say no warranty issue... then your senior customer executive Ravi say i didn't help i am. already visit 3times to your service center and i am not getting result. i am dicuss the issue to your service center but he didn't respond and i also complained to your customer care he didn't accepted her mistake and your service center didn't update my phone a new proper software.

my main problem is when I visited your service center he didn't get right software and didn't update my phone properly and my front camera issue is not fix.

my last jobsheet numbers are WXIN[protected]DATE-18/4/18)
WXIN[protected]DATE - 7/3/18)
WXIN[protected] DATE - 21/2/17
solve my problem and strict action against your service center and customer excutive and call me [protected] and my email id [protected]@gmail.com

My order id is [protected]. I ordered Redmi 5a in exchange offer on 20
April 2018 with online payment. The mobile is dispatched by mi with Ekart
courier service on 20 April 2018. The item not deliver after 22 days. No
response from customer care department. every Time discussion with mi
department they told me please wait 24 /48 hour but no response.mi not even
replying to my email. Mi is not even giving proper answerto my question. Mi
provides such a poor service.
Please provide any solutio
Thanks
[protected]@gmail.com

Unfortunately i have placed order redmi note 5 pro black 4gb+64gb (Order id - [protected]) on 13th-april-2018... And it shipped on 25th apr-2018.. And i already paid for this order through my credit card... It comes through ekart - logistics and today i tracked my order in ekart website it shows as "marked rto: order_reject"... Even they don't inform me and returned my order... I have tried since last 2 months for booking this smartphone and after sucessfully i booked this phone what i see now it's get rejected... And now 1000rs/- also increased of this smartphone... Please take necessary action against my issue... I have mention the screenshot of tracking details of my smartphone

I have been trying to buy a Redmi 5 Pro 4 Gb variant from online as well as offline mode but to no avail. On enquiring about its availability at the official Mi store in Thane on four different occasions, they always say that the phone is out of stock. I also tried to book it online but it becomes out of stock too soon. Hence this online flash sale mode is of no use for genuine buyers. Meanwhile, I also tried to enquire about its availability at New Jalaram mobile store, near Thane station. The store attendant told me that it can be made available but for that I have to shell out Rs. 2000 more than the market price, i. e. Rs 16000/- for a Rs 14000/- worth phone. It is noteworthy that New Jalaram store is an sales partner for Xiaomi phones in Thane, Maharashtra. Clearly, black marketing is being done of this phone by creating artificial shortage and I suspect the involvement of some Xiaomi salespeople as well in this case of organised loot. Please pay heed to my complaint and take appropriate actions against the guilty.

On Sun, Apr 29, 2018 at 6:47 PM, Alankar Amritraj Yadava wrote:
Dear Saurab,

Reg: This email is in regard to the complaint
raised under complaint number WOIN[protected]
for the damaged product received on your order id - [protected].

1) On 8th morning Redmi 5 was delivered immediately after opening the packet it was informed to customer care about damage product (Redmi 5 ) being received.

2) After several time telephonic talk with cusomer care number i received email to send images of product and box /wrapper of the product.

3) Tree times email of images were sent on different dates as demanded by the service team.

4) on 18th April 2018 12:01 PM again mail received that please send image of mobile box within 24-48 hours as you are not able to process the claim. The lines are as below

Please note that these images have to be
sent to us on an e-mail within 24-48 hours after you have received the product. If we don’t get the images in 24-48 hours, we will be unable to process your claim.
"
5) On 19th April 2018 1:40 PM you are writing that you have investigated that product was delivered in intact condition ...HOW THIS HAS HAPPENED WHEN I HAVE NOT GIVEN YOU IMAGES AND 48 HOURS NOT PASSED.

6) YOU ARE CONTRADICTING TO YOUR OWN EMAIL SENT ON 18th APRIL WHERE YOU ARE SAYING THAT YOU ARE UNABLE TO PROCESS THE CLAIM DUE TO UNAVAILABILITY OF IMAGES.

7) AND I HAVE SENT IMAGES WITHIN 48 HOURS BUT BEFORE RECEIVING IMAGES HOW YOU PROCESSED THE CLAIM.

8) I FEEL LIKE CHEATED BY MI. I HAVE LOST MY MONEY. IN SPITE BEING AN OLD CUSTOMER I HAVE BEEN CHEATED BY THE COMPANY.

9) TILL DATE I BOUGHT SIX MOBILE FROM MI BUT THIS IS MY WORST EXPERIENCE WITH MI.

10) MI REPLACEMENT PROCESS IS VERY POOR.

11) I DON'T KNOW HOW MANY SUCH COMPLAINS HAVE BEEN DECLINED, MI HAS FORCED ME TO ACCEPT DAMAGE PRODUCT.

12) I REQUEST ONCE AGAIN TO REPLACE DELIVERED DAMAGE REDMI 5 TO ME.

13) ELSE I WILL HAVE TO MOVE TO COURT UNER LAW OF PROTECTION OF CONSUMER INTEREST AS HOW YOU WILL GUARANTEE THE DAMAGE REDMI 5 WAS NOT PACKAGED AND DELIVERED.

Regards.

ALANKAR

On Sun, Apr 29, 2018 at 6:05 PM, Xiaomi Customer Service of India wrote:
Dear Customer,

I bought a new redimi note 4, invoice no.[protected] dt. 29.06.17. When headphone is taken out the headphone symbol stays in my mobile. I took it to mi service centre. They repaired it twice and both the time the same problem came up after one or two months. Again i would have to go to service center. I think they are intentionally not repairing the mobile and waiting for the guarantee period to be over. And then they would ask for money.
Please ask the service centre in medinipur, west bengal to repair my mobile fully.

I am gobinda das
Contact number [protected]
I want to buy mi note 5 pro but i am unable to buy it from flipcart and mi.com
There is flash sale i try several days but i am failed to book the mi note 5 pro.
There is some black marketing on this product where if we gave 2 thousend extra money they can sale mi note 5 pro.
The company should be avail product sufficient quantity as soon as possible.
Nither there lose of money and time.
We need justis form national consumer service... Thank you

I brought redmi note 4 on this November 2017, But it had issues of not catching proper network from the start but now in both the sim slots its not catching network. I went to Mi service center for resolving issue and found that the motherboard of the phone is having fault in it. I got a defective piece from the start, so i would request to provide me a new handset other than just replacing the motherboard. The phone gets too heat whie using too.please look into the matter and do the needful.

There is ash color notification bar on the device. When i change the theme or reboot the device it goes for some time and then comes back. It is soo irritating. Ialso tried an app called 'redadroid ' and there so not much difference. Ihave attatched the image of the screen. Please do something to rectify this. I am experiencing this complaint from two or three days

My preorder mi product is not delivered till now. My registered mobile number is [protected] i. E switch off. Please update my mobile number [protected] in your system. I have called several times at delhivery courier company but they are not responding. I want my mi product note 5 pro gold till tomorrow positively otherwise i have to take strong action. My name is shanky goyal

Urgent urgent reply mi

My problem is 55 inch tv not available 1 month is regularly going to your mi home but badly resonance to the mi home not services are better quality to the customer.
Mi home accountant are speaking the 3 month are not stock are availble in mi home
Example vimannagar mi home, season mall mi home and aundh mi home

And please give me the 55 inch tv purchase urgently because is my mom and dad anniversary are 13 may please help...???
Please send me reply on my mail id

Service number: 132654/[protected]
I sent my recently purchased mimix 2 for servicing after the screen was broke. I received a quote that it will cost 8425. I saw from the official store that it will cost 7140. Now why there is a difference in pricing? Who is charging the extra price? When i enquired with mi, they say it includes service charges and gst. But look at the total quote given by mi service
Parts + other charges
Amount (Rs.)*
Adhesive battery cover mi mix2
57.00
Adhesive battery cover mi mix2
57.00
Easy release adhesive mi mix2
22.00
Front cover display module-mi mix2 black
8425.00
Logistic charges :
189.00
Service charges :
413.00
Bank charges (3%) :
275.00
Total estimate :
9438. Here they have mentioned separate service charges. Did you notice there is bank charge mentioned. These are charges levied on merchant by bank on agreement. Why should the customer bare this and then there is a logistic charges

Actually i was requested a red mi to install a tv on 21 of whose token no is a4667. But i was not attended yet, i am a working person i am coming to my home only for installation to my home town (Bharatpur) because of their irrelevant policy. So they had wasted my time and money both plz raise my claim of mine salary cutt off 6 days and my time wasted.

This is wrt to the order #[protected]. This was part of phone exchange purchase but the phone was never delivered to me. I made repeated calls to customer care for refund and all i get the response is that once phone reaches warehouse, my refund will be processed. Even after a month i get the same response and this is the clear case of fraud. I am trying to get this resolved via online forums before approaching consumer court against cheat xiomi's cheating.

Order a Mobile on 16-Mar-2018 (from http://mi.com/in/) and still did not receive the mobile nor the money back.

Order No.:[protected]
Order Date: 16 Mar 2018
Tracking number XMIP[protected]
MI escalated incident ID :- WOIN[protected]

I am following it up on daily basis from past one month and did atleast 30+ calls and 50+ mails, but still NO resolution.

Please help me to get the refund ASAP. I have spent more than 1000Rs for calls and mail. Please help me here.

Thanks,
Neha
[protected]@gmail.com

My note 5 finger scanner is out of order in warenty period. I'm give my phone mi service center tvs cochin. The girl talk to me want to change scanner i check the stock. Then she takes my phone go and start reparing. Also take my mi account password. I'm waiting there 2 hovers. At last the girl come and give the phone then say we have not stock available today please come next week. I check my phone i'm shocked my phone was restored without my permission.. Lost everything.. Contact personal files notes my some passwords.. I'm asking what is this. But they hasn't bothering what did. Actually i'm crying. They cheet me

The screen of my mi note 4 is broken accidentally and also the phone is not charging properly. The mi service center is charging too much for changing the screen. Can i get any discount for repairing this. Other local service center is offering me much lower rate than your service center. What will i do. Kindly provide me a discounted value for the service.
Thank you.