Xiaomi India Complaints & Reviews

Dear support team
This is a great concern as a customer i am using redimi phones in my residence. As per your sale last friday i was surprised again to see within 5 seconds redimi note 5 pro got sold out. Is this company policy within 5 seconds all mobiles are sold out. As a human u need some time to buy a product in entering bank details and others. Now can i get the mobile set without any hesitation and harassment. Tomorrow sale again, i am sure this time same result. Can u help me in this or shall i escalate to higher end.

With warm regards
Imtiaz alam
[protected]

I am purchase mi read me note-4 online six months back bur the same is getting switched off know and then i have visited the gallery six to seven times for the same i am really not satisfied with the response at mi gallery and looking to launch a complain at the cosumer forum for the same
I am facing the same problem since i purchased everytime i go to the gallery they just take 10 minutes and give back the same saying it is being done but after 15 to 20 days i face the same problems whats the use of the same i think mi should be banned ii india as i have seen many persons facing the same problem

I am notifying you that from past 1 year there has been a sales going on that's known as flash sales by the company like mi, flipkart and amazon sites through online. The amazing thing is that the flash sale hardly stands for 2-3 mins and the product goes out of the stock.
Then the offline stores of these mobile companies sell mobile at higher prices ranging between 1000₹- 2000₹ or more. By this means, they are doing black marketing of mobile phones. Kindly lookout for this.
They are selling mobiles phones of chinese company in india in the name of made in india.
They are looting common people through flash sales.
Its a scam of crores.
Jai hind

Mi home located at pune seasons mall & phoenix market city respectively are doing kind of corruption in case of mi note 5 pro mobile. Since last 1 month i am visiting both stores daily but not a single piece of mi note5 pro made available for sale since last 1 month. However same mobile were available in nearby local mobile stores at higher rates increased by[protected] per piece. Mi home authorities selling those mobiles to local stores illegally. We are customers of mi are really upset due to this behaviour. Please set an enquiry regarding this kind of scam by mi home pune stores.

In angul district of odisha state all the authorized mi store (Goyel store & galaxy store) have mi 5 & mi 5 pro mobiles available right now. But they have changed rupees 1500 to 2000 more than the mrp. When i asked for the over charge, they told me that this is available in black market as phones are not available in offline. Mi doing flash sale to protect their products from black marketing but all are eye wash. The reality telling totally different. Mi authorities should made surprise raids/checks to stop black marketing.

I have purchased note 5 pro before 4 days in black i gave 1400 more than original price cause i loved product very much i was trying to buy this phone from past 3 flash sale but i was not lucky and i personally think that the sellers in india which your company hire are doing this cheap thing so i request you to do something about it and should take strick action

I purchased mi tv order no od00002746 on 12-4-18 mobile no [protected] from mi home ambience mall and in receipt it is written that product will be delivered with 48 hours.

Tv has not been delivered yet. I have called call centre numbers & had a online chat but no solution has been provided to me yet as to when it will be delivered.

Firstly i have been running to mi home every week to get confirmation as to when my turn will come. After 1 month i got the tv & now when i have done payment for tv. I have been running for tv to be delivered thereafter i dont know how many times i have to call them to install tv.

It is pathetic that mi home does not have any number to contact them neither there is anyone to solve customer problem.

I want to take action against them so that in future other customers whosoever buys, does not face the problem which i am facing.

Confirm me as soon as possible

I govind saini. I purchased red me 4 on amazon in may2017 on amazon site emei no is [protected] and amd i purchased a ins from xiomi mi damaged protect and before many days my mobile got damaged with liquid damaged i raised claim but not finally ins co mailed your claim not payable my claim no is 3070237 at one assist company is not giving claim

I am getting good voice from other side, even from a very cheapest mobile phone.
But astonishingly, my voice is not getting by the other side person. Initially, i thought of signal problem. But not at all. So, i have been suffering this deficiency since purchase. Not only that credibility of the producer has become at stake.

An early action is highly solicited.

Waiting for your positive response,

Yours faithfully,

Md. Sarafat ali sheikh

Request you to kindly address the concern about (1) charger of phone is not working (2) speaker of the phone is not working.

Product name: redmi y1 (Dark grey, 32gb)
Purchased on amazon
Listed by greenmobiles
Order no: order #[protected]
Date of purchase: feb 20, 2018
Name of purchase: shwetha s
Contact email: [protected]@gmail.com

Within 4 days of purchase of redmi 4, black screen has appeared while connected with laptop to import photos. This happened while settings was being configured. I tried several times to fix it with the normal procedure like pressing down volume and stop buttons and reboot but in vain. All apps are functioning normally in black mode.
So how to fix this black screen?

Hi,

This is regarding the poor service of Xiaomi Service Centre Mandsaur City(Madhya Pradesh) Address- Nagar Palika Complex - Pin Code 458001.

They just making me fool everyday, I am tired of going Mi service centre everyday for my mobile handset Mi Note 4,
1st day

Initially my mobile microphone was not working and also the earphones getting a hell lot disturbance while connecting in the phone, my phone is under warranty, So i went to Mi service centre Mandsaur city, they just blow the dust from the device and give it back to me saying it will work fine now and there is no problem in the device itself.

2nd day
Microphone of the mobile still didn't worked and I again went to the support, then they checked the device and said Motherboard of the device needs to be replaced, also they took my JBL earphones worth rs 1200 for checking afterwards the Motherboard replacement.

After 3 days

They told me it require 3 days time for repairing, I went there service centre again after 3 days, they said me to come after 2 hours as they are about to repair my device...then again I went to the service centre and then they told me come tomorrow as mobile is still not repaired.! What the Hell...!!!

Now, i.e Today 10 April 2018

I again went to the service centre, they give my phone to me by saying that its working fine now, but Wait..!! Now they misplaced my Earphones which they took on the first day.! seriously disgusting..! The guy at the service centre give me the excuse that he might forget the earphones at his home..! Is this a joke...! They took my earphones for their personnel use at home..!

they again said to me to come tomorrow for the earphones, i said ok...and came back to my home, and at home when i tried to insert my sim into the phone the Sim tray is not working.. I am unable to pull off the sim tray from the device...!! Even Worst now...!!

What a piece of ### service from Mi, really disappointed..!

I want the replacement of my phone now...and my Earphones back to me..! Never ever gonna purchsse any Mi product now..!

Date 4/4/18-my display is broken, then i am go service centre to change the display he will change it and solve the problem. But after two days i have problem with my display because sometimes display light on/off. I am go again on7/4/18 to service centre and tell about problem he will say that your is problem is display and back cover both are change price is rs 4000, then i am say 2 days before i changed my display. Then he will say okk we will change both but you will paid only back cover price ok leave your phone and service centre call you with in 7day. I am leave my phone, but he will change only back cover and he will repair the display and given to me... The problem is same display light sometimes on/off plzz solve my problem... I

I hv purchased mi 43 inch tv in flash sell dated 20.3.18 thru mi stores online. I received the tv also neatly packed on 26.3.18. As per xiomi india they will send their representive or tie up visit schedule as per coustomer convinience with in 48 hrs of delivery. The pack has to opened in front of their person else guarentee will not stand.in my case visit scheduled on 31.3.18 which did not happen i did not receive any call frommi india or their representive. What was reason i do not know. I was talking and mailing to their coustomer care every day. As per their communication visit rescheduled on 3.4.18 which also did not happen and same thing no call, no servise. Since then i am calling and mailing daily but i am not gettiing prper schedule only getting fake commitments, apology, with shortly and earliset assurances. But nothing is moving ahead. Today almost two weeks are passed and i do not know when it will happen. Please let me know what to do. I will have to try the installation of my own where i loose the guarentee in case of any issue with the piece. My money is blocked.

I just only want to say that. From last 1 month i've been trying to book a redmi note 5 pro on mi sale but every time i got nothing. But in offline market you can easily buy it without any flash sale by paying 1000 rupees extra but that is not right. My comlaint is if you don't have enough stock then please stop this company. Sometimes i feel it's a cheap mi strategy to sell thier product. I mean in offline market mi has lot of stock but online you don't have even a single piece. After so many attempt i bought a samsung j7 max and samsung is much better than xiami in sales and service.in future i will not suggest mi to anyone. Worst mobile brand in the world.
Thank you

Dear sir mere mobile me dalr camera nhi chalu ho rha hai aaj hi ham. Mobile kharide hai camera on karne pe can't connect camera ka option aa rha hai mera mobile ripley's kar. Dijiye hamare yahan see service center 80 kill miters dur hai hame jane me bhi pareshani hai 15, dino ke ander mobile ripley's ho jata hai agar to mera bhi mobile ripley's karwa dijiye

I tried to buy MI tv in flash sales for several times like 5-6 times on every Tuesday and Fridays in MI store as well as Flipkart. but could not buy it. It goes out of stock within 0.002 seconds. If that is the case then company should not put it on sale. if they have such a small inventory or they do not have sufficient qty. It wastes our time. I understand if it would have been named as lottery then it's acceptable. If it is marketed as sales then sufficient no. O[censored]nits must be kept for sale. It should not waste time of buyers. I would like to know number Of clicks u get as buy option and the no o[censored]nits u keep for sale. If it is marketing stunt then I feel its wrong practice of publicity by wasting consumer's time.
I[censored] do not have stock which is lesser than unit for consumers demand below 1:1000 then why unnecessary waste our time. Please sale regionally or specific cities. Say Mumbai on one day, Thane on one day. Me, my sister try to buy on sale day and time keeping all our work aside for past almost 6-7 sales. This is literally harassment just because we liked ur product. Else market it as lottery and we are not interested in lotteries. Thanks

I have been trying since last one month to purchase Redmi note 5Pro black 64 GB.

However, during the sale, I am not able purchase it. Within few minutes, it is showing that it is out of stock.

In shops they are selling at R's.16500/- against the original price of Rs.13999/- with 2500 bucks extra. For black color with additional R's.500/- bucks.

Completely illegal, unfair, bad in law, uncalled for and cheating in the daylight.

This is my favourite brand. I have been using Mi from 2015.

Is it possible to possible to purchase it online or offline at fair price and when?

Regards
Kumud, Mumbai [protected]

Really disappointed with mi hardware quality, had purchased mia1 just two weeks ago saving all money together and I'd placed a tempered glass protection above it, phone had accidentally slipped from my hand and the temper glass is broken and display is completely broken. This shows the extremely poor quality of mi A1 hardware used. I want to get it fixed or replace my set considering it's just 15days I have been using it.
[protected]@gmail.com
Ph no: [protected]

Dear MI Team,

This is to inform you that I have purchased Mi Mix 2 just one month ago. I was went to purchase One plus 5 but the stunning design and the 18 K real gold plated feature of your flagship phone changed my openion. I have decided finally to buy Mi Mix 2 instead of One plus 5 considering that, MI is also on the way of becoming no 1 smartphone brand in India.

Today I felt really very sad and also thinking that it was not the good decision to choose your brand. Just within one month short span of time my phone got completely dead today. I visited to your service center and ask them to check my phone. They have checked the phone for at least 01 Hr but they were also not able to resolve the issue. I told them that it is quite expensive phone and I do not prefer to go for repair. Please arrange to get it swap with the new phone.

Your service center people was really very helpful and they have understood my situation completely. After this they have issued a job order no and handed over to me. ( All the necessary documents are attached for your reference) Now I have few question as I am your new customer and using your brand first time. Kindly revert with the appropriate answer.

1) How you guys gone compensate me for this trouble which I am facing right now?

2) This process will take at least 7 days as advised by your service center. How I will survive without a smartphone in today online world where all the official and personal work will be managed through smartphone only?

3) Why I will not post this to social media which will effect your brand value?

4) Who will give the guaranty of the privacy of my personal data which is there still in my phone? (This is very very important and I want a written statement from your side about the safety of my phone DATA)

5) Cost of my smartphone is Rs. 33K which is not a small amount. Why not I will stop recommending your brand to others?

Please note that I want a satisfactory reply from your side for this mail. I will execute my actions after the reply only. So please prove your self as a no 1 brand by providing the proper and satisfactory service to me.

I will be waiting for your reply.