Xiaomi India Complaints & Reviews

We have purchased MI A1 phone in Jan'18 and it is under warranty.On 9th March'18, we faced problem with sim card not detecting in this phone and we have taken the cell phone to Yamunanagar service center of Mi and they shared the job sheet mentioning "PCBA of Sim card is faulty" and then on 10th March, we have talked with one of the customer care executive of Mi Service Center and they asked to go back to yamunanagar center again and asked us to reclaim on the same job sheet and they even asked us for the images of phone, which i have attached here as well. on 11th March'18, the executive at yamuna nagar center denied to open a new job sheet, he talked in a very unprofessional way and even with the executive on call as well, he denied that he can't recognize a service center guy on call, then executive on call asked us, he will be preparing a online job sheet and he will also lodge a complain against yamuna nagar service center and he asked us for 48hrs of time to respond to us. We waited till 13th March'18 for the response, but no response received, then on 14th March'18, we called back and they asked for an alternate number to be updated, as per them primary number was not reachable. We again waited for their call and next day then when we have not received any update, called back again and they said, alternate number could not be updated yesterday, we are updating it today and will surely call but again we have not received any response and yesterday on 20th March, when we have called back, the executive first was unable to find any ticket and then he disconnected the call, and when we called back again, another executive told us that, the first ticket has been closed as number was not reachable but they have not called on primary as well as on alternate number. on both the numbers, we have missed call alert activated, then he generated a new WO and today i received a call and customer executive was very rude, he even was not listening to anything. They are not responding over emails, he again asked us to send the details which we have shared on 10th March on email and said they dont have any email from our email ID. We have all call recordings with customer care executive.

My first and last question is " One can't even damage PCBA of any phone whether intentionally or unintentionally until we dont open the phone completely" then how this damage is not considered under warranty, one can break the sim tray but that is also in perfect condition. Phone is completely in brand new condition. I am taking this case through consumer forum so that my issue get resolved.

Mail quoted on 10th March is

Hi Team,

As per our conversation on phone below is my concern.
1.) I purchased my phone in January 2018 which is under warranty. I recently faced problem when my fine running phone started showing me "No Sim' Message. I visited MI authorized service center and they found the problem with sim card tray PCBA
And asked me to pay as it would not be considered in warranty. (job sheet attached)
2.) My concern is that why MI is not covering this damage in warranty. This is not a liquid damage nor any accidental damage.
I can't t understand why they are not covering this as I can not damage my PCBA by own if I even wish to. It has to be repaired by MI under warranty policy. Would request you to please check this issue and help to get it repaired without any charges.
It has been my 4th xiaomi phone and I trust the brand.

Priyanka Garg
Contact :[protected]

Recently i bought mi y1 handset which is approx 2.5 month old. Now its camera is not working and when i visited mi service center in mathura, they told me that it cannot be repair under warranty and they tell the charges of 70% of the purchase price of handset, if repaired without warranty.
Now i want to know that if the mobile is in warranty then why it cannot be repaired under warranty and also why the charges for repairs is that high?

Battery order has been placed to m/s decode technology (Authorised service center uluberia - tvse for mi phones) on 12/03/2018 with the assurance of supplying within 7 days.
The imei (Meid) :[protected]; sn:10360/20054550; invoice no. 210 dated12/03/18
The price of the battery is rs. 1180 and the service center has taken an advance of rs. 500.
But till now they are unable to supply the battery. Even day they are giving false information regarding the supply.

Hello team,

This is to bring to your notice that since few weeks i'm facing an issue where i need to swap my sim slots every time i want to use internet. It stay connected for some time and then gets disconnected after some time.

I have to change the slot again to regain the connectivity. On top of this i don't get any incoming calls on my phone.

I have checked with vodafone and they said all proper from their end, they suggested to use another phone for a day and check. I did that and it was found that it was working with seemless connectivity.

When i called mi support it was brought to my notice that the issue is with the phone where in it is not compatible with the band of vodafone.

If this is the case why there is no notification on online store that this phone is not compatible with vodafone would not have ended up buying.

I want an immediate solution on this as my work is hampered to a larger extent because of this.

If you'll can arrange for another phone which is compatible with vodafone till the time the issue doesn't get resolved.

Attached is the conversation i had with your team.

(Above matter is snet to the mi support via email as well but nonone reverted nor it is acknowldged)

Thanks you.
Divakar kotian

There was a blast in Redmi note 3. Almost Six inch dig in the mattress...

Without physically verifying the phone, based on certain images, the company has concluded that there is no manufacturing defect...

They have thrown the blame on me by saying that I tried to open the phone, the battery got tempered and so the blast..

Ridiculous, pathetic, non-sense conversation by customer care representative named SCIN..

He says he is the final authority, no other senior guy is available... Go contact authorised center...

Dear sir/madam,
I booked a xiaomi redmi note 5 gold (4gb+64gb) thorugh my mi account on 14-mar-2018 on cash on delivery. On 17-mar-2018, my product reached at my destination. While making payment for the product, i just asked delivery boy for physically verification for the product as it's my right as a customer. But delivery boy told me that there is no any provision for these type of verification. Than i told him that i will not make payment unless i see the product. Therefore he returned back that phone. I just want to tell me that is it a good customer service?

Hi,
I was a regular redmi user as me and my father was using same redmi note 4 for more than a year and was very happy with the services so we thought of purchasing same handset for my mother as well, which we did, and we gifted her redmi note 4, 64 gb, gold on 30 may 2017 from deep communications with invoice number 873 which worked good for quite few time and then suddenly it started giving me problems as both sim stopped working and its not the case of single time we have faced it thrice and then we went to your customer service centre and get it repaired on 20-01-18 on the same day it got repaired twice as the executive checked it and told that there is some issue with handset and then we went for the third time for the same issue on 13-03-18 and get it repaired we asked him regarding replacement as well to which he said it can't happen even if my phone is in warranty and if we face the same issue again he will change the motherboard, if it is the issue with the handset i must get a replacement, because right now my phone is in warranty so i m getting free repairing but when it's warranty gets over i will b charged for a hardware problem which i have already figured out while my phone was in warranty... I don't think it's good customer service from your end... It's quite embarrassing for me as well, as it was our believe on your product... Please do look into the matter otherwise i have to take some adverse step which i don't want to because i m still a satisfied customer..

Contact no. For reference-[protected]
I have attached the copy of purchase and repair as well..

I bought mi a1 from flipkart on 5th jan. It doesn't give any type of problem until now but from 1 week i am not able to charge my phone because charging port is not working so please take it as request and please resolve it for me.
I visited nearby service centre but their not having hardware to repair this.
It's is very strange that new mobile is giving problem in 2 months only. Its not for me also our friends also giving some kind of problemss

Manoranjan pati
Qtr no a/14/3.
Air force station. Srinagar
Near new airport.
Pin-190007
Ph no. [protected].

Pf/manoranjan/02/2018 18 mar 18

Sir
I have the honor to request that my son manjeet kumar pati has booked
A smart phone mi5a on my name manoranjan pati on 25 jan 18 vide order
No. [protected]. Item was dispatched by blue dart courier vide
[protected] to my address as follows.

Manoranjan pati
Qtr no a/14/3.
Air force station. Srinagar
Near new airport.
Pin-190007
Ph no. [protected].

Shipment detail. Blue dart courier vide
[protected]
Date 30 jan 18at 0949am.

Got a message from bh-xiaomi on my contact no. That item was
Delivered on 03 feb 18 whereas item was not delivered to me.
Requests reconcile and give feedback on my order.

Further i state that i had lodged a complaint about non receipt of the
Item on 05 feb to your complain cell by telephone and complain no is
Wahk[protected] on phone no [protected].

Till date i neither got about my order nor refund of money back information.
This is for your information and necessary action please.

Thank you
Manoranjan pati

[protected]@gmail.com

I purchased xiaomi mi a1 from flipkart on 1 oct, 2017. As i update it, the problem of flickering starts, dua to this i can't use my phone properly. I consulted to the service centers in lucknow and in aligarh too but they are unable to find the cause of the problem. I even talked to the customer care executive but nothing happened. I am tired of going service center everymonth

I manoj indap purchased redmi 4 (2gb 16 gb) from mi.com on 24 nov 2017 which was delivered to me on 27 november 2017. My order no is[protected]

Recently my mobile has stop working it's display does not work
When i recently visited the mi service centre for repair as my mobile is in warranty it has come to my notice that my handsets imei number does not match with the imei of invoice, but the imei number of my mobile and the mobile box which contains the imei number matches
The order number of my bill also matches with the my name
The problem is that the imei number does not matching with the invoice
Which is the reason my mobile is not been accepted by the service centre for repair.

The handset which i received was working it was working when it was delivered, it stopped working after 2 months
I want to make you clear that the order number of my bill is matching with the invoice, the imei number which is stuck at the back of the handset is matching with the box imei number

So why should i think there is a mistake in the imei number
And when the mobile stopped working ,
Service centre tells that the imei number does not match with the our records

Does this mean that after every purchase every customer should come the service centre and recheck the imei number with the service centre
Help me

I have ordered a redmi 5a from mi.com on 2nd march according to company policy it should be shipped in 5 working dayes but now it's 15 day has been passed when i contect mi care they ask we complaint your file and our company contect u in 24 hours no one company authority contact me i called 6 times to care same answer given but no solution has been done please give my product and fine on company for doing this to me

Xiaomi is having flash sale for selling its mobile phones.
The phone gets sold our in less than one second. For the past 3 months i have been trying to buy redmi 5a but how much speed i try i am unable to buy one phone but there are brokers/dealers who are able to get the phones via online sale and then they are sell the phone over ebay and taking 1000 to 1500 rupees extra for the same phone.
This is simply black marketing. Xiaomi must do something for this unless it is itself not involved in black marketing the phones.

I don't play games incharge my phone once in a day... I don't have many apps installed... Then why is my phone consuming so much battery... Android system is at over 34% which is the main reason for this drain... I don't expect to have a phone 6 months old show hardware issues or software issues what do you guys think i should do. It's a redmi 4 running on nougat, and i reset the phone once still of no use

Redmi 3s mobile is suffering from a problem that when i insert the sim card insert the my mobile it shows no service available.
So due to this i had gone to mi service centre which told me it will take 5 days to repair my mobile and will charge about 550 rupees.
Not going to there after 5 days and submitted the charges after still then my phone problem was not resolved and they have grabbed my all the money.
So i think i should go to the case on the company🙅🙅🙅🙅🙅

Sir wise to mi 5a kewal online hi milta hai mi ki sale 1 week me ek baar hota hai lakin jab hum log karte hai to turant out of stock ho jata hai, lakin market me yah product 800-1000 ₹ extra dene pr aasani se mil jata hai. Lakin hum logo ko nahi mil pata. Sir please market me chal rahi kala bazari ko rokna chahiye. Aur ye product un logo ko ke liye hai jinke pass paise ki kami hai. Lakin we iska fayida nahi le pa rahe hai.

Me bubai paswan.i purchased mi redmi y1lite gold handset(imei-[protected]) date 23-12-17.i have one years warranty period.phone is good condition but 13th march it automatically switched off.next day i visited service center at infotel services(1/1, camac street, kolkata-700017).they told me it will be cost around rs 6542.why i"ll pay?during warranty period it will be free of cost.handset never fallen from myself & don't have any scratches.i definitely say that it is the product issue..please solve my problem & do needful from your end.. i need positive response.

This is a 1 month old purchase and i am facing a lot of problems with it. Most of the apps are not opening or taking ages to open. Songs are not getting played.net connection is okay and i have even updated to the latest software version which was available in the phone settings. Please help. I have been a mi customer for a long time now.
Mob no - [protected]
Location - bangalore

Hello
I have purchase mi max 2 mobile and now this mobile are not working properly, some days sim slot is not working and now i have face issue in camera is not working properly so plz help me and resolve my issue bcoz i am face problem in my work so plz resolve that as soon as possible

Thanks
Name, tulsikumar chavda
Mo. No.[protected], [protected]

I purchased this device. The device is so light and don't know what material is used this device screen broke as i put it in my pocket. This is very shameful that a brand which is rising is providing these type quality device to their customers.
This made me sad how customers purchase devices with their hard earned money with a view and trust that it will be worth.
But by delivering this material breaks customer's trust as well prevents others to buy such products.
I request you to please look into this matter and replace my device.