Xiaomi India Complaints & Reviews

Sir
I have not get february update on my mi a1 handset. My handset is running on android oreo 8.0.0 and security patch level jan 1 2018. My charge talk time of battery bad and finger print sensor is work slow and when open camera take time when call anybody take time after oreo update.in this circumvent i want latest update version on my mi a1 handset. I call this no. [protected] and say my problem but

Dear sir as i am not be able to order my mi tv 4 as all the time is said its not be able to ship in your city and the flash sale over in just a bit of second. My city name is hissar it is in haryana as i have received tons of products why this tv is not being delievered. Kindly please tell me if there is any way of pre ordering this product. I can pay advance.

Ir
I went to your mi service centre at diamond harbour, south 24 parganas, w. B. Pin 743331 to replace my touch screen (Which was broken) of red mi note at swasthik enterprise, diamond harbour, 24 parganas. They misbehaved me and told not to provide any service which i am bound to take that that service from any other centre. I contacted 5 times to the service centre and they simply cut off the phone without hearing. If the product was not available, then why did they kill my time?
You may not make available the accessories, but you cant make misbehave with your customer
Why did he told me that he will not talk to customer over phone and i am ordered to go your centre physically just to talk?
I asked the mane of the manager of swasthik enterprise, diamond harbour. He replied that he will not say so.
Why did he cut off my phone call without hearing my problems?
However the customer care several times refused me (5 times) without replacing / repairing the phone.
I request to solve the problem as early as possible otherwise will have to go the legal forum for being ill treated by you

Thanking you
Yours faithfully
Amiya kumar mondal
Deputy commisiioner, state tax, gst

Phone [protected]

Hello as you mentioned at the launch of this phone you said that we will be receiving the updates first but as you have released oreo updates the phone has become good to worst and of the march updates is been also released still i didn't get the feb updates of the phone and also 8.1 oreo update is also not released. There are so many bugs are there in this phone after oreo updates please fix this issue as soon as possible.

Hi team,

I am facing the system freeze fault issue for m mi note 4 mobile. I am facing this issue since nov 2017.

Wxin[protected]:
Issue: colurr spot and system freeze fault
Action taken by service centre: change of display and older version of android system is installed and told me not to update the device till jan 2018 as there is bug in the update.

In feb 2018 i have updated the device but again i was facing the system freeze fault issue when mobile will be on standby mode for more than 24hrs. On 17th feb 2018 i went to service centre and what they did is just updated the device with miui version 9.0 but again same problem appears.

Then i went to service centre again on 19th feb 2018 and i asked them for jo sheet number so that i can escalate the issue but they knowingly gave the job sheet of 17th feb 2018 which was already closed.

Wxin[protected]:

Issue: system freeze fault
Action taken by service centre: motherboard changed by service centre

Wxin[protected]:
Issue: system freeze fault
Action taken by service centre: since 23rd feb 2018 i took my device on 10th march but again same problem.

Sir i purchased redmi 4 mobile phone from the amazon india online on 20/02/2018 my order delivered on 24/02/2018. My phone imei no. Is [protected]
[protected] & serial no is 16019 /80756752. But i used my phone just 12 days, last thursday 8/2/18, i shaw my mobile phone screen is not working, saturday i going to xiaomi service center at hazra road kolkata, service center mechanic telling me that mobile repairing charges is 6470/ service charges is 118/, i am surprised... I telling him that person i purchased this phone just bebore 15 days, why i am paying repairing charges, this a 1 year warranty, he telling me that mother board is collapsed, this is not under warranty, why why why?
Sir please taken some action as soon as possible...

Thanking you
Bubai mondal
West bengal
[protected]
[protected]

I bought the mi redmi 4, and since i have bought it, i am facing a issue where the phone is very slow to respond. When i try to wake up the screen by pressing the power button it takes good 5-6 seconds to wake, even by using the fingerprint sensor it takes the same time. This causes a lot of delay. Please look into this matter as soon as possible.

Redmi 5a ordered on 23/01/2018 via flipkart with order id od[protected] having 16 gb of total internal memory. But product received on 01/03/2018 with invoice number fabba[protected] dt.24/02/2018 is having only 10.39 gb of total memory instead of 16 during order xiaomi redmi company promised customers about android mobile having 2gb ram and 16 gb total internal memory through their advertisement on flipkart app in description mentioned under specification then why they are cheating customers with giving 10.39 gb internal memory headsets on delivery on cod of 4999/-. This is disgusting for me and customers like us. Please take proper legal action against xiaomi india. I want proper product with full specifications mentioned in advertisement on flipkart at the time of sale on 23/02/2018. No compromise with product admissible.

I have ordered mi a1 via flipkart on 7th of december
And received it on 8th of december

The phone was working perfectly
But recently i got an update
After installing the update my phone got bricked
And there is only bootloop

So i took it to service centre

But there they had refused for the warranty
Stating that the phone has been repaired in open market
But i have not done somthing like that
As the phone was under warranty so i took it to authorized service centre

They said that there is a kind of seal near the battery which is broken
How can i get solution for my device

When receiving i can check for external diffects
How can i recognise the internals

Brightness of my phone (Redmi - redmi 3s) drops suddenly and suddenly gets higher without reason even the manual brightness is full. My 'auto brightness' option is also remains in off mode.
When my phone's brightness gets dim, i could not able to see anything in phone, suddenly i get stuck. And i get normal brightness after 1-2 hr/1day (Sometimes).
Earlier this problem occured sometime. But now this occures recently within 1-2 hr..
I totally got bothered with this problem... Please fix this problem as soon as possible

Dear mi team,

Pfa for invoice copy and three service invoice.

As per below details till date i have visited 3 time since i purchased it. Your service center (Madhuban electronics, 352, shopping center, kota (Rajasthan) where executive name : mr. Deepak and head mr. Gunjan gupta said that just drop it here. We will reset and issue will resolve. But, this activity already done by him. That time, issue resolve but again appear. Even in last visit they replace my motherboard as mention in invoice. But, still it is not resolve.

Invoice no.[protected] date: 13 may 2017 (Mi note-4)
1. First service record no. Wxin[protected] date 22-dec-17, reset done in it.
2. Second service record no. Wxin[protected] date 30-dec-17, mainborad replace in it.
3. Third service record no. Wxin[protected] date 09-mar-18, pending for reset only, clearly dines to replace handset.

I paid rs 13000 to buy the same. Still, it is under warranty and i have visited 4 time service center with no final solution for the same.

I appeal to you that either you replace it or i have to contact consumer court. Concern is that suppose i collect my handset from service center this time also. But, after warranty expire (May`18) if i face same issue then who will pay maintenance expense.

Expecting permanent solution for the same.

Thanks

Regards
Somesh sharma
+91-[protected]
+91-[protected]

The product malfunctions itself.. While operating phone, the screen sensation will go numb and it will start suto typing or jumping from one function to another itself.

I have taken to the mi service center twice, both the times, i was assured that product is ok now, but again it is misbehaving and it is very embarrasing that it types nonsense and auto-sends it when messengers are open and sensation goes numb.

Complain no woin[protected]

Y job sheet no is [protected], kindly update me on mobile or i will take action against your company and your service centre.

New imei [protected] and old imei [protected].

I had given my mobile in baner branch for last 20 days my mobile is not getting repaired nor i am not replacement i am chasing your baner branch for last 20 days nobody is giving me proper response, problem is in mobile is network issue and calls are getting droped.

I am really frustrated and it is one of the wrost decision to buy mi mobile i would request that dont claim you are the no 1 brand,

You are having the customer service and customer services is sending same mail thanks for contacting us your service centre doesn't respond nor the customer service toll free no.

Service centre of mi is like a govt offices nobody is intereseted to solve customer service, in your service centre it is always panic situation.

I had been using redmi note 3 mobile for the last 19 months ie; since august 2016.
Last day[protected] without any reason while in my hands went for a blast with white fumes coming out from under the screen and with immense heat. I was compelled to put the phone down after which the phone burnt (13000 rupees) charring the whole device. Fortunately i could retrieve my sim card after pouring some water and curbing it from burning more.
This deadly event occurred without any provocation and i am happy that it didn't happen when it is in my pocket.
Hope you will view the complaint and take necessary procedures to satisfy the situation.

I am end user of your service since 5 years and i never ever faced any service related mi phone and services as well now i have bought redmi 4 on 16 oct 2017 but first time i am experiencing that phone getting heat and battery drained quickly, so i have visited your hcl service centre vadodara but they just format my phone and downgrade version and asked me that it is ok but still problem persist so where i can go and what rabbis service giving by vadodara service center people.
Please check and do the needful on priority.
Jobsheet number is:
Wxin[protected]
Thanks and regards
Abhishek singh
[protected]

Sir my phone redmi 4a grey 3gb+32gb rom imei1:[protected] imei2:[protected] having some network fault. Like the handset is unable to get 4g and 3g networks. So i have submitted my phone to the nearest service centre (Durga communication 48 mall road kingsway camp gtb ngr delhi-110009).. The working staff assured me that they will resolve the problem in 5 to 6 hours.. But till now they take 3 days and they are unable to resolve my problem and now they are not picking my phone and asking for more time. So please take an action against them.
My job sheet image is available below.

I have bought mi note 4 on december 2017
After one month o[censored]se only i have started getting problem of battery drainage

The battery gets discharged very fast
Even though i have a nominal use, still its gets drained out faster than other mi note 4 phones

In my office my other colleague uses same phone but there battery give much more better performance than me

Some 15 days back i took the phone to service station for repair, they kept the phone and said they will rectify and give it in 2 hours time

On the same day i took the phone back from the authorized service center and getting the same problem again, its not at all solved

Again today i took the phone to the same authorized service center

They kept the phone for an hour or so and called me back to get back the phone saying that they dont have spare battery, they will contact back after 10 days

Also thy are saying that there is network fluctuation issue with the service provider hence they battery could dry out fast

They are completely confused and unnecessarily troubling me

My office is in prime location of pune city and there are no network fluctuation issue at all

This is a lame excuse you people are providing, i want an immediate solution of my problem without any delay and trouble

This mi note 4 has been your best selling product, how can you provide such pathetic service for this device in your authorized service center

I will take the matter to any level possible to get the problem solved asap

Revert back.
Nesar akhtar [protected]

I have purchased MI Mix2 phone on january 23rd. It got delivered on 29th january. Suddenly i am observing a red color light inside the display at bottom left. When i took my phone to the service center. They are saying that there is no spares or service available for this pbone yet. So they would come back after contacting the company. I have called the customer care, and they are saying me to take the phone to service center so they will repair it. I want xiaomi to address the issue as early as possible. Please replace the phone as the phone is new and with in a month period as the repair will make the phone old.

Hi team

I ordered a charger on your website. My order id is order id: [protected]. It was no where written that the cable will not be a part of the charger. Neither the product name or description says so.

If the product name should have written adapter, then we can think that the cable might not be there. But when you specify the word "charger", it should include both.

I request to send the cable also.

Sir,
I purchased mi 5200 mah power bank from flipkart.com on 29 october 2014. My order id is od[protected]. But now this power bank is not working. I want to replaced it. I also called your customer care number, [protected] on 22 january 2015 but till now i didn't get any response from your end.
Thanks & regards
Sandeep maurya

Contact no: [protected]
Add: b-6, railway awas samiti
Near bsnl tower
Girdharpur road
Chhaproula
Gautam buddha nagar
Up 201009