Xiaomi India Complaints & Reviews

Hello sir,

I want to complain regarding my mi a1 phone which i ordered previous $ months ago, but i am facing so much issue in the device. Mostly i am experiencing lagging of devices means device getting hang, secondly application related issues, network related issues. I m not satisfied with the product you delivered. I want my refund amount or exchange of devices.

Hi team,

I have gone through with service my mobile at your hcl service center trident tower vadodara. I have explained all my issue which iam facing since few days about battery and heat issue but the people of your service center have just reset my phone and return back to me hence iam still facing the same issue which is totally misguide.
Pleas

First i had a battery with problems as it was old it was not keeping charge for a long time so i went to ascendas park square mall itpl whitefield to buy a new battery,, i went to mobikins shop, i bought a battery they said it's a very good battery,, (S/n:gybm[protected]) original battery, they costed me 1, 500 rupees. Finally the battery quality was not good it was the same like the previous battery. On the battery usually the date of manufature is written it was the same date as my old battery. No wonder the quality was so poor. Please give me justice. They even guranteed me.

Sir o have purches redmi note 4 mobile date 12/09/2018 regarding backup issue i visit to our latur mi service center he open the mobile and removed the battery and he told us scratches on battery so he not cover in warranty.
I observe battery black coating open to sticking point please find attached battery photo if he not cover in warranty pls clearfy the problem.
He said mobile repaired locally so why open the mobile why he not checked seal after opening we have whatever condition against declared of local repair please clear my issue
Thanks and
Regards
Manoj sutar
[protected]

I am writing to express my dissatisfaction about the mobile phone that i bought online. Surprised to see your entire approach to resolve the issue and understand my concern, seems nobody interested to resolve the customer issue only mail exchange done.
I paid for it, the unit function well. However, within a six month same display issue reoccur twice. It became defective. With all its fantastic features and warranty, i never thought...

As i bought mi a1 at jan 14.. At first the mobile was too good but after my oreo update i found worst about my phone it doesn't get any network.. Its just been a month tat even though i can't cover any replacement... I need a solution... I gave my phone at service centre they are saying tat it was a hardware issue even though its was not my mistake hw could they they refuse to make replacement for tat... It made me think tat mi is a worst product...

I gave my phone in xiaomi service center on 14th feb 2018 about the headset jack complaint, and for this, they told me it takes around a week, and now they don't even respond properly and says it will come by tomorrow and day after tomorrow for the past 8 days and now its almost 14days since the day i gave my handset.
So, please do file a complaint so that others could not face the same problem.

On 26th february 2018 i had given my mobile for screen replacement. Model name was mi max 2 which was bought in august 2017. The screen was completely shattered, only left half of it was working. I got back my cell with display working, but now my volume button and power button is not working. Service center people are asking me to pay 600rs more for the repair. I have already paid 5420rs for the display. My mobile phone was fully functional, just that right half of it was not working. I had checked camera, speakers and hardware buttons before giving it to the service center. They are telling it was cut from inside before i gave them. But if it was spoilt before then it shouldn't have worked when i checked it.

Since i had bought it during august, my mobile phone is still under warranty and they are not allowing me to repair the buttons under warranty. I feel they are doing this just for money. There might be many victims of this scam. Please look into the matter and help me solve this. This is the address of the service center.

16-1-63/51, first floor, mangalore gate complex,, kankanady by pass road, kankanady, mangaluru, karnataka 575002.

Dear sir

This mail is to bring to your kind attention that i purchased a redmi note 4 from flipkart around 6 months back. The loudspeaker of the phone is damaged. My current location is hyderabad, telangana and i have visited almost all the service centres across the city. But none of your service centres have the loudspeaker part. Also, the staff are very impolite in their behaviour and not at all ready to redress the grievance of the customer.
A brand like yours must be swift enough to respond and take action towards the requirements and needs of the customers. It's a matter of great disappointment to face such a problem within such short duration of device usage. Please look into the matter as soon as possible else i will have to take strict actions. And surely, i would not recommend anyone to purchase xiaomi phones.

Thanking you
Avani poddar
(Ph-[protected])

Respected sir,
My name is gayatri. G and i had purchased redmi note 4 on 29th november, 2017 (Invoice number : fabauc[protected]). After giving the mobile to the mi authorised service centre at trivandrum (At karama), they returned the phone without a sim tray and i had to go back again to get it. Since that service, the sim in slot2 is not getting detected at all. I inquired the issue with my phone at mi authorised service centre at cochin (Ravipuram) and i was told that one of the pins in the sim slot was damaged. The service centre refused to repair this hardware issue with warranty.

I am extremely disappointed with this. This is a pure hardware issue and i want to know why they refused to do the service with warranty. I need a reply soon to this issue otherwise this issue will be reported to come ncerned authority as a complaint

Regards,
Gayatri. G

My new red mi note 4 was under warranty periods, due to app crashing problem i gave it to mi care, panvel. They said we will software update it. After software update their is problem remain. So they took it for 1 day more. And promised me for tomorrow, i was not available on tomorrow so i send my father to get it back. But on tomorrow when i get phone back in my hand, there is so many scratches and different screen display condition. I checked imei no. (In settings and on back panel sticker) which is different from my phone, it was 8 pm so care center was close, so i went on tomorrow and inform them that it's not my phone. They kept that phone and promised me giving back mu phone on monday (Today), what should i do, do i deserve replacement from your company? They took 4 days and still not solved problem. Please help me? Or i will go to consumer court for fraud..

Dear sir,

Am holding mi a1

I already raised a query on email which is not solved yet about jio voice call.

Now,
Here i face new bugs, the bluetooth turns automatically on, every time i have to off manually.

This is new phone which bugs lot and can't use jio calls

Really disappointed with your handset and service.

For my early qurries which u haven't resolved yet.

It seems to be my hard earn saving money got wasted.

Regards,
Chithrapalam
[protected]

I bought a Redmi y1 online in mi store which is not working perfectly, the down keys are not working so I want to change a new phone for free by taking this phone back it would be nice if you send any person to exchange it would be nice or solve the buttons and replace it freely and the phone's heating very oftenly so we are requesting you to solve the problem or please get the phone back again and give our money or give a new phone.

Hello sir/ma'am

Dear mr. Patni,

Hope you are doing well

*mi is doing well, you are big brand in india now. Pease don't do such thing with your customer, please provide us best service.*

*sir my phone is in warranty i brought it just before 2 months it's take 3 year to buy my first phone and i trusted on mi company, but sadly mi and their customer care have no value of customer's hard earned money.*

I want to inform you that i purchased redmi y1 in dec.2016. Just 2 months

From two days i found some problem in my back camera which is showing blur result while capturing photos, so i went to my nearest service centre which is located at bapunagar, ahmedabad

Customer care executive told me that there is a slite band on your device and we can't accept it in warranty, you have to pay 10kfor replacing motherboard.

They don't accept the device and stick on the thing that they can't accept this device in warranty

Mr. Patni it's my humble request please request customer care to accept this device in warranty.

Please give us feedback as soon as possible, we are waiting for positive feedback from mi.

Here is my contact no for your reference.

Thanks
Your valuable customer
Shilpriya shah

Redmi not4 64gb/purchase on july 17 this phone motherboard change two times in every three months. Imei no [protected] this is new imei no. Now this phone is in warranty so i have not give charges for repairs but when the warranty date is expire then what will i do? Every three months who give charges for repairing the motherboard? So this is my humble request to change my phone.

I purchased mi note 4 emei no.[protected] on 15 may 2017. Call not supported in this mobile. So i went to your service centre at barmer. After checking, he formated the mobile asked me to change the battery. So i purchased battery from him (Bar code wxin[protected] he charged service charge rs 413 (Other than battery charge 599 + gst). Why this service charge extra even if my mobile is in warranty period.

Hi,
This complain is related to the following complain
https://www.consumercomplaints.in/flipkart-is-flipkart-become-a-fraud-company-c1...⇄

Flipkart and xiaomi india is making fool of indian customers. I got a redmi 5a from xiaomi. It is a defective phone. So i asked flipkart for replacement.
They are not doing the replacement. They just want to pass on 10 days.

On chat with mi support they suggest me to visit to mi service center at nearest to get a letter of acknowledgement. So now i visited to mi service center today. I told them the issue and said them to provide me acknowledgement letter.
They started to investigate and after passing 1 hour. They confirmed the issue and side mother board is defective but denied to give any letter. They said sorry but we dont have authority to write anything on letter pad. Now, i got sure that are more eager to repair it. They offered me someone of doc certificate but warned me that after that your warranty will become void and flipkart may revoke the replacement.
I asked flipkart regarding this: they said dont do this.

So the motive of both companies is very clear they want to take back the defective phone just somehow want to pass the replacement warranty time and after that you will only have choice to get repaired the product.

These chinese companies are looting our money and making fool o[censored]s. Now its upto you guys to go with them or not.
I shared my recent case with them to aware to all of you.

I ordered redmi 5a 16 gb black suddently it's been cancelled.. I never seen this ever.. Truenet commerce had popular e commerce service company.. But now their work is not up to the mark. I want to back my order.. I want this.. It's very urgent. If i not get this phone i will i will be hopeless with this company... I will go outside to this state i cant give my phone to the relative.. It will be hilarious
If you re order to my address, i will be obliged to you.
Order number-od[protected]

My redmi 3s was working fine until latest update (9.2) even though it showed some problems in the beginning (2017). Now it took too much time to charge and discharging fastly. Last day when i put it on charger it was perfect. But when i checked it after 1 hr display is cracked. I thought it was screen gaurd but screen guard only have a small dot. Top of my display completely cracked. I was in office that time and i checked my office camera play back. Nothing happened on it and nobody touches the the phone upto these time. I want proper explanation from concerned person that how my phone get damaged.

Service centre name - san cellular concept
Service centre address - barik shillong meghalaya near step by step school 793001.
Job sheet number - wxin[protected]
Imei number-[protected]
Device name - mi max 128g golden
Call back number-[protected]
Nature of issue - software upgrade

Sir,
I (Md siddiqui) went to mi servise center (Sen cellular concept, barik, shillong) on 12/2/2018 with my mi max phone for upgradeing software. My phone was under warranty but i don't have the bill with me so i told them to check online but they refused and they told me for doing software it will be 600 and it will take 4 hours. I asked her why are u charging so much then she told me it's company price and they used to charge everyone same. Then i told her to do because there was no option. After reaching home i called mi coustmer care ([protected]) and asked how much it will be for software upgradeing they told me 150-200 maximum.
The next day i got call from mi that my handset is done. After reaching there i told her that i have called coustmer care and they have told me for software it will not be more than 200 and i told her to give me online job sheet and bill she refused to give. Then she told me to wait and she went inside an she came after 20 minutes and told me that they have contacted guwahati servise center now your handset will be under warranty and no charges will be taken.
I got my handset and when i checked some other problem was there (While calling it was rebooting) i told her to check what was the problem. She took the phone inside and came after 30min and told me that one screw is missing and it won't come under warranty. I told her half an hour ago you told me it will be under warranty and now you are saying it won't be. I told them before giving my phone there was no problem and no screw was missing also. Then again she took the handset inside and came after 20 min telling me that to keep the handset and it will be under warranty.
Next day i received call that my handset is done but reaching there same problem was there again she told me keep the phone an she we'll be calling when it's done.
After two days 17/2/2018 she called me and told me that my handset is done but same problem was there. I told her to call the technician or the manager she told no one is there. I asked her when they will be coming no answer was there after visiting servise center serval times not ones they are there. An rudely telling me that it will not come under warranty do whatever you want to do. So i kept the handset there and came back home. Till date the handset is in the service center.
On 20/2/2018 i called mi customer care regarding the issue. They suggested me to ask working online job sheet. But when i asked them they refused to give nor they want to talk with me or mi customer care.
Sir,
Please take necessary action against the service center for harassing the customer for making warranty phone out of warranty and spoiling my phone.