Xiaomi India Complaints & Reviews

Hi,
This complain is related to the following complain
https://www.consumercomplaints.in/flipkart-is-flipkart-become-a-fraud-company-c1...⇄

Flipkart and xiaomi india is making fool of indian customers. I got a redmi 5a from xiaomi. It is a defective phone. So i asked flipkart for replacement.
They are not doing the replacement. They just want to pass on 10 days.

On chat with mi support they suggest me to visit to mi service center at nearest to get a letter of acknowledgement. So now i visited to mi service center today. I told them the issue and said them to provide me acknowledgement letter.
They started to investigate and after passing 1 hour. They confirmed the issue and side mother board is defective but denied to give any letter. They said sorry but we dont have authority to write anything on letter pad. Now, i got sure that are more eager to repair it. They offered me someone of doc certificate but warned me that after that your warranty will become void and flipkart may revoke the replacement.
I asked flipkart regarding this: they said dont do this.

So the motive of both companies is very clear they want to take back the defective phone just somehow want to pass the replacement warranty time and after that you will only have choice to get repaired the product.

These chinese companies are looting our money and making fool o[censored]s. Now its upto you guys to go with them or not.
I shared my recent case with them to aware to all of you.

I ordered redmi 5a 16 gb black suddently it's been cancelled.. I never seen this ever.. Truenet commerce had popular e commerce service company.. But now their work is not up to the mark. I want to back my order.. I want this.. It's very urgent. If i not get this phone i will i will be hopeless with this company... I will go outside to this state i cant give my phone to the relative.. It will be hilarious
If you re order to my address, i will be obliged to you.
Order number-od[protected]

My redmi 3s was working fine until latest update (9.2) even though it showed some problems in the beginning (2017). Now it took too much time to charge and discharging fastly. Last day when i put it on charger it was perfect. But when i checked it after 1 hr display is cracked. I thought it was screen gaurd but screen guard only have a small dot. Top of my display completely cracked. I was in office that time and i checked my office camera play back. Nothing happened on it and nobody touches the the phone upto these time. I want proper explanation from concerned person that how my phone get damaged.

Service centre name - san cellular concept
Service centre address - barik shillong meghalaya near step by step school 793001.
Job sheet number - wxin[protected]
Imei number-[protected]
Device name - mi max 128g golden
Call back number-[protected]
Nature of issue - software upgrade

Sir,
I (Md siddiqui) went to mi servise center (Sen cellular concept, barik, shillong) on 12/2/2018 with my mi max phone for upgradeing software. My phone was under warranty but i don't have the bill with me so i told them to check online but they refused and they told me for doing software it will be 600 and it will take 4 hours. I asked her why are u charging so much then she told me it's company price and they used to charge everyone same. Then i told her to do because there was no option. After reaching home i called mi coustmer care ([protected]) and asked how much it will be for software upgradeing they told me 150-200 maximum.
The next day i got call from mi that my handset is done. After reaching there i told her that i have called coustmer care and they have told me for software it will not be more than 200 and i told her to give me online job sheet and bill she refused to give. Then she told me to wait and she went inside an she came after 20 minutes and told me that they have contacted guwahati servise center now your handset will be under warranty and no charges will be taken.
I got my handset and when i checked some other problem was there (While calling it was rebooting) i told her to check what was the problem. She took the phone inside and came after 30min and told me that one screw is missing and it won't come under warranty. I told her half an hour ago you told me it will be under warranty and now you are saying it won't be. I told them before giving my phone there was no problem and no screw was missing also. Then again she took the handset inside and came after 20 min telling me that to keep the handset and it will be under warranty.
Next day i received call that my handset is done but reaching there same problem was there again she told me keep the phone an she we'll be calling when it's done.
After two days 17/2/2018 she called me and told me that my handset is done but same problem was there. I told her to call the technician or the manager she told no one is there. I asked her when they will be coming no answer was there after visiting servise center serval times not ones they are there. An rudely telling me that it will not come under warranty do whatever you want to do. So i kept the handset there and came back home. Till date the handset is in the service center.
On 20/2/2018 i called mi customer care regarding the issue. They suggested me to ask working online job sheet. But when i asked them they refused to give nor they want to talk with me or mi customer care.
Sir,
Please take necessary action against the service center for harassing the customer for making warranty phone out of warranty and spoiling my phone.

Past 3 months i am trying to get this #ty phone but this flash sale is a piece of # cant get a single phone.
Stop this flash sale or just don't sell it.
Because of this i wasted my lots of time and further more i didn't got any of these smartphone.
I would like to get their contact information for informing them about this #.
Contact me

The power key of my phone was not working. I gave my mobile in service center as it was switched off and not starting. Before my phone switched off, the screen was functioning properly. When the service center returned my mobile, the screen was unresponsive. They didn't repair the power key, for which i went there, and created new problem!! They told me that it will cost rs.2400 to repair the screen.

Service invoice date: 20/02/2018
Service center address: tvs electronics ltd css-pu xia, shivajinagar, pune
Service order number: wxin[protected]
Service invoice number: [protected]

I purchased my mi phone in september 2017, my phone screen is damaged and phone is under warranty. But service center is not accepting warranty they are charging me rs. 5200 for screen replacement. Which is not acceptable as phone is under warranty. Service center person is telling it is the mistake o[censored]ser by which screen is damaged. If it done intentionally than it was user mistake. But during use it slips on floor and got damaged. It is the latest glass technology which is broken on falling. Also the phone hardware warranty is 1 year and my phone is only 5 month old.

My ambient display is not working. My notifications are not coming of mails and messages. After updating it to android oreo i am getting this type of problems. Pls. Resolve it fast. Sometimes applications crash automatically and my phone is not working well after opening my whatsapp application. I had registerd my complaints many times in feedback option but did not get any response.

For redmi 4 64gb.
I would like to escalate an issue with both service center and phone.

Please read carefully the below chain of events:

- i had recently purchased a xiaomi redmi 4 as a birthday gift for my sister on 20/11/2017 from amazon

- the phone was working tremendously. Until, 16/2/2018 when the phone fell out of her hand and ended up cracking her display unit falling on solid dry concrete road (Gorilla glass broken, touch digitiser working). (Photo below)

- on 17/2/2018, we took the phone to your mi authorised service center - k. P. Enterprises - flex, mulund (Opp oswal supermarket) to replace the screen in paid service. (Photo below)

- upon approval from the service center, i was told only the screen will be replaced at the cost of ₹2772/- payable only in cash. As i was informed, only the screen is being replaced, screen replacement warranty will be 3months and other phone part warranty will remain the same as 1yr period from purchase date (20/11/17-20/11/18) and so the phone would not leave warranty. So we commenced with the service. Handed phone at about 345pm and got it back by about 5pm.
When asked to your service technician if entire phone was diagnosed and cleared of any other abnormalities, we were told it's all clear. You can take the piece home. So we paid (₹2772) and left. Upon coming home at about 7pm, we tried playing some songs on the phone (Surprisingly they had not formatted the phone in the display change period), upon increasing the volume to full, no voice whatsoever was audible.

- so we decided to take the phone back to kp enterprises on tuesday 20/2/18 (As sunday was an off for the service center and monday we were out of town). Upon informing them that the speaker unit wasn't reproducting any sound whatsoever, they said they'll diagnose the device and see. We waited an entire hour, after which we were returned the handset stating speaker issue solved (Again phone was not formatted). Having learnt with saturday experience, we decided to check the phone thoroughly at their service outlet itself, and so we inserted sim into device to check on audible sound issue resolution. To our surprise, we could not hear the opposite caller, nor could they hear us, and only on speakerphone could we hear the person opposite. So we asked them to diagnose again and tell us why that's happening.

- a short while later, the kp enterprises service technician asked us to replace the sub-board of the device. When i asked why it's to be replaced, he said it's faulty and due to that i cannot hear or talk back to callers. When i asked him if he has the part in stock, he said it will take 4-5 days as the part is unavailable with them, so hence said you can check in other service centres if they have the part - it will be replaced free of cost in warranty. So then we called up b2x electronics dg mobile service thane west (Opp. Thanawala garage) and asked them if they had the part in stock, they said yes, come we will replace.
I asked the technician to provide me with a written statement as to why the part was to be replaced and what part it was, to which he denied the request and said that upon scanning your imei number we/other service centres will get the phone service history. So i asked him, why have you decided to change the sub-board when all that was asked of you was to change the display unit, to which he replied, i found it to be faulty so changed it (Not finding it important to inform me about it whatsoever till the point i asked the service history).

- so we collected the receipt from kp enterprises mulund and left for b2x electronics thane west on tues20thfeb2018. Upon arrival to b2x electronics, we were told to wait as they'll diagnose the device and let us know if sub-board needs replacement. So we waited for about 30mins. After a while we were called to assess the phone situation by their service technician, to our surprise we were told that the phone will not be in warranty as the mouth piece and speaker chipset has been replaced with a faulty piece that had been a used one as it had traces of moisture and soldering was uneven. When i asked the b2x electronics technician, i was told the sub-board is working perfectly fine, only the speaker/mic chip needs to be replaced else phone will no longer be under warranty and we will be subject to pay ₹400 to replace the part in paid service. Else they said i can go back to kp enterprises and get it changed there as they have tampered with the device themselves. (Part photo below)
So we requested b2x (Also known as dg mobile services) to provide us with a written diagnostic report addressing the problem correctly. (Report photo below).

My request to you mi service, is that could you please look into this matter? And help us solve it as correctly and effectively as possible?
I really find some aspects of this entire scenario very interesting:

1. For screen replacement, why was the mouthpiece/speaker chipset fiddled with if only the display unit was to be changed (When on diagnosis only screen was found to be faulty)
2. For replacing any part in my phone, a written statement is provided from service center which is to be duly signed by the customer authorising such repairs (Signed to replace screen, not any other parts). Then why was the other part (Which i fear was a working part) replaced without intimating the customer with the original part removed (Accused of being faulty) and replaced with another used chip from some other phone (Containing traces of moisture and improper soldering to chipset) which was defective too.
3. Why should the consumer suffer for the faults of your 'authorised service center' (Kp enterprises) when they tamper with parts that we haven't even requested to change apart from the ones mentioned???
4. Do your service teams seriously think all consumers can fall prey to their client misuse strategies to generate revenue out of parts, pushing the devices out of warranty for fitting used or defective parts and replacing original working parts while charging the customer almost 30-40% of the phone's mrp value?

Since kp enterprises has already screwed up my phone for no good reason, i would like to escalate this matter to your head office.
Please provide a worthy acceptable response and repair/exchange of device with new packed piece for the unnecessary faults of your service centre.

Hoping to receive something more matured and thoughtful from your head office team

Hello team
I'm arsh anwar i had purchased mi a1 on 28 january 2018 from flipkart i'm facing too much bugs. As advertised it is a android one mobile which would get system updates earlier than others but it seems that u had tell a lie to buyers, you aren't giving any response for update i'm facing too many problems either give me refund or pls update soon

I had submitted my cell once again at your servce centre, v care, teen haanth naka.
I had shared more than 100 nos of recording in the phone, where i face problem of sound issues.

Last time, mr. Abhishek (May be not recalling correct name, but he said speaking from xiaomi) and v-care person were in touch with me and they made me convinenced that the issue has been resolved and i will not face problem again.

Being service head in kent, i can not afford to swipe contact and most important kent app (Licensed based), i started using this after 10 - 15 days of pickup. From call one i was having same issue, but this time i decided to use for 30 days and collect proofs by recording calls.

You all being seniors i am advising you listen the recordings, how embracing when you talk to your sub ordinate, senior and customers, disconnecting the phone calling again and saying sorry i think my voice was not reachable.

I am not going to accept this handset again, either you can give me a new phone or you can close the case.
Pls call me only when you are willing to replace the hand set with new one, no formalities pls.

I will wait till wednesday for a replacement, and after that i will purchase a new one, and the trust which made me to purchase this redmi as third hand set in 1.5 years will also break.
I understand the service challenges, and had shown enough patience with this hand set.

Now its your turn to show how much you care for your customer.

Regards,
Diappointed customer

Amit sharma
[protected]

Respected sir there are no service centers in our area. There are lot of customers in heremi and if there is a problem with mobile then we have to go to another district which is less than 50 km. And i request you to try to make me a service center so that i can further increase the product and the solution of the customer's compliance. My contact number [protected]

I ordered 4 redmi mobiles having order id [protected], [protected], [protected] and [protected] on 8th feb. I paid in advance and mine orders were successful. But unfortunately mine orders got canceled and returned to seller on 12th feb due to shortage of product. But neither i get the refund for mine orders which i paid earlier nor the products, which amounts 23996. I asked them nearly 10 times but they are telling me to wait. I want mine refund as soon as possible.

The company is providing permission to unlock the bootloader. But while unlocking the bootloader the process does not complete. They are not providing solutions even upon rising the issue. It has been over 2 weeks. I want my bootloader unlocked as soon as possible.


The issue is that while unlocking the process goes upto 99% but does not complete saying 'the current account cannot unlock'. I have done every single step as mentioned.

Previously also i have placed a complaint but has not been resolved. I am really fed up by the company. I suggest others not to buy their products because of their poor costumer service

Phone delivered in 23/2/2017 & i'm register my phone still 16/2/2018 at
Mi authorised shop perumbavoor, ernakulam, kerala. Phone has been charged full in 10 hour.the service advisor said sub pcb is complaint and he charged Rs/- 550.My phone in under warranty period.What is the reason.?

2. Music player automatically close after 3/4 minute at playing mood..

This is to inform you that I lost my Mobile phone- xiaomi redmi 4a on 16th February at JJ COLONY Madanpur Khader with Vodafone or Airtel sim with phone# [protected]. My Cell IMEI1 no is ([protected]) [protected]. Please lodge my FIR. I request you to please help me in track my Andriod phone. It was stolen on 16.02.2018 I purchased it just 5 months ago. My residence is in d47/19, Gali No-5, Mohan Baba Nagar, Badarpur, New Delhi-110044

Please help me.

Looking for a best advice from Delhi Police-
Thanks & Regards,

Please let me know if you need some more information.

Thanks & Regards,
Harshit Kumar

My mobile is arnd 1 month old and now its gps not working, when i called there CUSTOMER CARE they told me to visit CUSTOMER CARE and they are ### that they formatted my phone to default factory setting but still my gps is not working and now when i again called there So called hot line number they again asking me to go there CUSTOMER CARE for hard reset . Is this is the way a phone company

I buy a Redme Note 4 on 31 jan 2018 from eBay side. I purchased that mobile with 6 month MI manufacturer warranty. As clearly showing in attached snap.
From day 1 facing some S/W related issue. After that I approached to MI service center in vashily nagar jaipur but they not accepting any warranty. Pl clear why and who will repair it in warranty.

Recently i have mi software update notification so i updated the my phone, for applying update i rebooted my phone, but after rebooting my phone my phone s
Keep showing loading sign and mi.com on screen. It keep showing that till one and half day then after it started automaticaly, now it happens again after one day. And my phone showing mi.com and switching on sign. This is just the fault of mi. I am facing tremendous problems i need solution with one day else i will sue mi company. Why should i face problem because of you

Hello my name arif hanif bhat i am calling for srinagar jammu and kashmir i have purchased a mi band 2 on your mi store when i receive this item, at the same day the sleep tracker was not working then i used this band ten to twelve day but it don't show me sleep tracker i switched off the band as well as uninstall the mi fit app but it don't work i call to the customer care for help but they told me that go to the service centre i told them that in srinagar there is no any service centre in kashmir region it is my request to you that please change this device as soon as possible. Right now this is not connected to my phone 's bluetooth (Showing could not pair contact to customer care)