Xiaomi India Complaints & Reviews

I purchased the phone, its was just 1 month old, its stopped working. I visited two authorised service centre, both gave different reasons & charged differently, says that i am out of warranty & i have to pay rs 14k to fix my phone. I called the call centre& mailed them, but they are to reluctant. I asked them for a written confirmation to prove that my phone is out of warranty; which they are not agreeing, but forcefully not fixing my phone in the warranty period.

The problem is that few days back the screen of my device mi4i broken, so i gave it to the mi exclusive service centre, c-14, first floor, sec-f, aligang, kapoorthala chauraha universal book center, opp-puma store, but they didn't gave me any reference no for service and after checking the phone they said that the phone's motherboard is defective, ie, they have stolen my motherboard and replaced it with a defective motherboard. I have registered my complaint regarding the same in october 2017, but still no response from them, they are frauds.

Hi,

I own a redmi note4 mobile. It has been 6months since the purchase date, now touch screen has stopped responding. I took it to the nearest service center, they reported that there is some fungus inside the phone on the mother board which needs to be replaced and that fungus is due to some water going inside & declared my phone is out of warranty now. Now i had raised concern with the grievance team but no one is ready to respond on that mail.

I have purchased redmi 4a mobile 23 march 2018, and my mobile imei1: number is
[protected].
Imei2:[protected]
Almost 10 month's have been completed from date of purchase, today i went to service center to update my mobile and i was submitted it along with zerox bill copy which i have took it from my mail.
I purchased mobile through online shopping, i got bill in box now it was completely shaded can't even visible clearly
Those people asked me to bring original bill, how can it possible.
Already i have imei sticker on back of my mobile, with the help of that they can track the bill and purchase details thats it..
I have already took a pic of bill in my mobile as soon as i purchased, i showed it to them.

Total illiterate people working in service center of mi which is located in nirmal.
Even they don't know how to behave with customers totally they are from villages..
Aderss:
Nirmal district,
Town: nirmal,
Pincode :504106,
State:telangana
My mobile number is [protected]
Please help.

To,
Xiaomi india.

Dear sir / madam,

With due respect, my mobile redmi S3 had issue of heating, recharging and automatic restart. So I visited MI EXCLUSIVE CENTER at C-14, Garha Bhandar, Kapoorthala Road, Near Kapoorthala Chauraha, Sector F, Aliganj, Lucknow. Service representative informed me that they would change mother board for heating and restart issue with free of cost as my mobile was in warranty but they charged Rs 500/- for recharging issue. It didn't had any issue of paying and repaired my mobile. Next day i realized another problem in my mobile. My mobile have very poor 4G internet service as well as mobile signal (calling and internet) with Reliance service provider, However, my wife mobile have good signal and internet at the same location with mobile of same company and Realiance 4G. I had several calls with your customer care. They had several guide lines checked and found failed like internal setting change, sim change in others mobile, format & reinstall etc. Even though problem not resolved. At the last, customer care informed me that I have issue in my mobile, So I again visited Mi Service center at Kapoorthala, Lucknow. They told that they repaired again my mobile but still I have same issue.
Now I hardly can use internet and whenever I call anyone signal and VoLTE symbol disappear. Now my warranty is also over. You are therefore requested to get repair my mobile in warranty because its fault of service center representative.
Hope for best possible action in minimum time.

Thanks & best regards
Faizan Haider Khan

Hi there,
I wouldn't like to do this complaint,
But I have faced a problem,
And I don't want anyone else to face the same issue.

The mi store in vashi navi mumbai
Front of inorbit mall has changed my camera.

I went to repair a display damage
I checked camera, it was working before changing a LCD display,

When store guy changed LCD display then he said front camera also damaged
U have to pay additional for that,
I said it was working clearly before changing display,
Then he said no it's not working.

Then I said ok give me as it is with that camera and renewed display,
Then that guy has again changed camera
And the camera was broken this time.

This is a fraud

When I asked about this then that guy said u don't know anything, .
He was not talking good at all.

Very bad experience

Then I checked phone to my friends repairing center
Then he said
That's not a mi note 4 camera.
That was duplicate camera from samsung brand.

Don't trust on service centers of mi
Frauds

I had ordered mi 4a gold from amazon.in during limited time offer at 12:00 pm on 18 may 2017. Now the matter is it is 7th month running and i am facing lot of issues in my phone. Most of the time it's got hang. While i am not using too much unneccessary apps and always tried to free the memory space. From my point of view it is not a value for money product and i will suggest everyone not to buy any product from mi redmi company. First time i bought such a worst phone in my life. I am getting frustated. It is not possible for a middle class people to buy a phone after every 6 month. So i am sharing my views regarding the phone because i am really suffering from lot of issues because it got hang while i am going to listen music, calling someone, or watching videos, even i have not ever installed any games in my phone.

Dear sir,
I have purchased note 4 in sep'17 and getting frequently issue of not receiving the voice during any incoming due to which i have missed so many important calls. After reboot the device it's working fine for few times and again facing the same issue even in a day i have to reboot the device 2-3 times.
2nd issue which i am facing related to data not working few times at same location where as other user's with same network are not facing the same issue. This is also getting resolved after reboot the phone.

Please support to get the same resolved.

Regard
Deepak miglani

Dear sir/madam

It is submitted that as my mobile phone mi note three had charging problem i had called on your service station landline number [protected] at 11.19 am today. Your representative told me that i can ecome to your service station at ansal plaza on ferozepur road and they will check the mobile. At around 5.11 pm, i reached your service station at the said place after which i got token from the lone lady receptionist there who told me that she will call me after my token number is announced. For around 20 minutes i sat on the bench hoping that my turn will come as there were just two more customers with token numbers ahead of me. However the lady kept on going in the working and attended only one customer in around twenty minutes. Fed up, i walked out of the place as i found your staff chatting and not paying heed to customers which can be confirmed from the cctv footage there. Later when i called on the landline number, your staff member manpreet singh told me that they have just one receptionist and even advised me to lodge a complaint. I was shocked to see the behavior of your staff members who care little about customers and instead waste their time by indulging in needless chatting...

To,
Xiaomi india.

Dear sir / madam,

With due respect, my mobile redmi note 4 does have very poor 4g internet service with idea service provider. I had several calls with your customer care. They had several guide lines checked and found failed like internal setting change, sim change in others mobile, format & reinstall etc. Even though problem not resolved. I am in renukoot in u. P. I am using 2 idea sim in your mobile.in friends mobile net speed we are getting from 500kbps to 1.2mbps, but in the same time my mobile less than 10 kbps & some times it goes as spike to 100 kbps.
I took my mobile to nagpur mi service center. They told that redmi note 4 having problem with 4g internet. Don't update your software, then it work. When i took, this was working but later stop working even software not updated.
I did call to customer care again and they regretted to resolve the issue. Your team confirmed that redmi note 4 does not support idea 4g network, which was not mentioned any where during purchasing & its specification. I requested to refund my money & take mobile back from me. They regreatted & not replied as a care to customer.

Your team already spent a lot of time with me & i am feeling cheated & harassed in last several days.

I am tied not & inefficient in my working due to non-functioning mobile phone. This is affecting my personal & professional life.

Hope for best possible action in minimum time.

Thanks & best regards
Ranjit kumar

Dear sir,

I purchase mi a1 on 07 dec 2017. After 15 day screen flickering, switch on and off automatic after that one time reset the phone. After 15 day again same problem. Then submit the phone mi service center in gurgaon. Address: gf 13 spanish court, ansal palam vihar, gurugram, haryana 122017.
There person told me for repairing done in minimum 3 day. But no any responses by service center.

Regards
Indrajeet kumar singh
Mob no [protected], [protected]

Order placed: your payment of rs.6999.00 for mi order # [protected] has been made successfully. You can check your order status at http://m.buy.mi.com/in/user/orderview/?order_id=[protected]

Did not receive the product after company promise to be dispatched in, 5days.
There should be penalty clause to them if these companies are not fulfill there commitment.

Model name : mi 4
Brought on : december 2017

Last day my phone happened to fall from a height of less than 1.5 feet which made the screen to break. I wouldn't be making a complaint unless if it fell from a substantial height.

I am very much disappointed with this as it was my first mi product. The phone itself cost around 7k and now the authorised service center is telling me to pay another rs 2000 to get it fixed.

I expect quality on mi phones which has made a tremendous leap in indian markets.

Please consider this and do provide the quality that a smartphone should possess the least.

Contact details :

Vishnu bhaskar
[protected]

Respected sir or madam. This is adarsh from karnataka. I am a xiomi customer. I have purchased mi a1. I didn't have any problem unless i upgraded it to orea android. My my device is heating a lot charging is taking for 4 to 5 hrs and. Battery draining is also very quick. I need a solution. Or else u can take back your device and gv my money back

Dear sir,
I have tried about more than 30 to 35 calls on mi service center ghatkoper east[protected] this number is always busy. This type of activity done by your service center if your numbers get always busy so why are you puting numbers on internet this number help people to ask query about product servicing really very pathetic performance. I think your employees is call on there personal and always land line gets busy.

My redmi 4 is not working correctly. I have 4 redmi phones including mine but in my redmi 4 malfunctioning is occuring. It get shut down without any reason and the main problem is dust in the camera lense. I send my redmi 4 to service centre four times but it still not working correctly and there is still dust in camera lense. I upload one pic and one video. You can see in the video that, dust is collected inside the camera lense. I need final solution this time. Please. This is my last complaint

Sir i brought redmi note 4 from flipkart... After 15 days its show error... All future error... Even camara also not work... After reboot its ok for 20 hours after then same problem... I talk with flipkart and mi india... No use please help me... Please give me replacement... And one i like clear i am big fan of xoiami... I am using redmi phone from last 3 years... Please please please... Help me mi... Thank you

My phone got a charging problem and i was told by the service center that the motherboard is to be replaced and it would cost me rs.7500 while i got it repaired outside in just rs.200 as the charging jack was not working. If i am not wrong there is an issue with the motherboard then the device does not boot up while my phone was working till the battery ended. I am an engineer and like every other customer i was fooled by the xiaomi. I am never gonna buy a xiaomi product and would give bad reviews to my known ones

Sir my name is vikesh kumar and my mobile no [protected] my complain is that my phone has been damaged four times in a year. Do not change this either, then i will add it to the newspaper that these companies are doing poorly mobile and will complain to your higher officer because we have service centers 100 km away from here, i am living in district charkhi dadri. And here are very mobile sales of redmi. Please allow me to open the service center and help me so that i can help the redmi consumers,

Team,

I bought a phone redmi note 3 from the xiaomi in june 2016 and also a mi protect for 1 year...in march 2017 i got my phone repaired from them under warranty... But now in the month of nov i again faced the issue with the phone... I went to the mi centre and they told me its out of warranty and you need to pay for it... But when they opened the phone there were screws missing from the phone.. When i asked them about it they said in march your phone was fixed by one assist and not xiaomi so you talk to them... And when i contacted one assist they say xiaomi certifies the service centre at which we reapired your phone...
Now wanted to ask xiaomi and one assist how can i trust the repair they have done to my phone with screws missing from the phone...

Faizan

Imei (Meid): [protected]
Sn: 12665/20238577