Xiaomi India Complaints & Reviews

This is SURAJ B. SANTRA, I had bought Xiaomi Mi A1 on 21/01/2018 and recieved at 23/01/2018. Today on 03/02/2018 the Device is totally dead either not getting switch off or not getting switch on . I was Recieving calls before but after chatting with Xiaomi Chat support i had pressed the power button for 15 seconds while charging as they guided me, and now im not getting any call anymore.
Im Really Upset with this Brand i had not used more than 10 days also and Visited once service centre for software issue and Now today the whole system is dead. Today is Saturday 9.00 p.m. im stucked Because tomorrow will be Sunday !!!

I am not able to use your product as some or the other thing happens to it i had purchased the product in october 2017 and since that time a display had been changed and 100's of times my phone had been freezed or apps doesn't work or some other thing happens. I had to forcefully restarts the phone everytime it freezes so either change the phone given to me or give me the full refund of the money which i had given to you

Order item detail
Redmi Note 4 Grey 4G+64G (₹10, 999 × 1)
Redmi Note 4 Smart View Flip Case Blue Grey (₹499 × 1 )

order by MI official App on (23-Jan-2018 09:50 pm )
order number: [protected]

when my courier arrived to Ahmadabad, no one called me regarding my shipping update, i find blue dart contact number menually

courier boy name: sohil sheth
courier boy contact: +91 [protected]

when i called courier boy 10 times and tired after that he called me and said that my shipment is lost(theft mobile in blue dart)

In short: anything happened with my shipping, XIAOMI is responsible for that

Below is the proof attched

i will going to complain FIR for this soon..

Dear sir,
I'm using mi a1 for past 2 months bought it from your official online store. It performed well in always so far and 2 days b4 i got oreo update and i ve done update. But after update has been done, i'm facing lot of problems like heating issues, battery draining very quickly and today suddenly mic stopped working suddenly for calls alone. It's working well in video recording and all the other apps but not in calls. I'm totally fed up. Kindly help me as soon as possible and sort out the issue.

I had given my redme note 4 mobile for servicing (Only glass was broken) at there authorized service center at wilson garden 12th cross bangalore. Receptionist checked my mobile and said for replacing glass will take 3450 + servicing charges. When i called an other service center at basavanagudi, they said it will cost 3200 all inclusive. Same i explained to the receptionist at last she agreed for 3600/-all inclusive. After taking too much time to replace a simple glass (Afternoon 1.00 pm given got it back by 7.30pm after literally begging too many times.) after all these drama, receptionist collected 3600/-rs and wrote as 3600/-rs received on job card and signed and told me this is the bill. I got shocked and told her that i need proper bill. But she said if i need bill i need to pay gst on top of 3600/-rs and bill will be sent through mail in the evening. After some arguments i told her that i need to meet the manager. After waiting for 10 minutes manager called me to cabin. I have raised questions as below
1. Why rate disparity in between same company service centers for same service.
Clarification: he said actually they were supposed to charge even more since they found that censor was not working and they replaced it (But they work under closed doors, and in the job card no where it was written)
2. Why so much of time taken, is there just one technician in entire center?
They have done it in minimum time. He knows it personally.

3. Why not proper bill cant be given? Do you call this as bill? (Showed him job card where in a side written like received the amount?
They are running that service center for long time and they follow the same to avoid the tax and do the favor to the customer. If at all i need proper bill i need to wait till 9 pm and they will send it through mail.
4. I was informed earlier that 3600 rs will be charged, it means gst and service charge included. But in the end when i asked about bill only this additional gst charges issue came..
Basically he was covering up the mistakes (Or fraud?) of his staff and tried to convince me that its very natural.
I was happy about the mobile but this incident has spoiled everything. At last i left the center. I felt i was overly charged, unnecessarily made me to wait for such a long time, and felt like discriminated.

I bought a y1 lite last week, brand new phone,
The product seems to burn my skin due to ist heating issues.
Its gets heated up even when the phone is not in use .

I purchased mi y1 model phone from retail store at Indira Gandhi circle Bangalore 560078 the day I took my phone there was a long week end afterward. After checking the phone I got some damage on manufacturer but I couldn't not visit to relailer on time. But when I visit after 3-4 day's he was not accepting damage phone I call to customer care they start telling me return policies within 24 hours. But there was a long week end I said I couldn't find a solutions I tried to talk higher authority he didn't transfer my call. I requested you to kindly resolve my issue as soon as possible. I got damaged product that is not visible but when we inspect carefully it seen.

I have purchased a RED MI Note 4, from flipkart invoice no. FABA6G[protected], order ID: OD[protected] on date 05/10/17 online, since its purchase I have been facing problems with its charging mobile phone either never charges or charges and stops have complaint about this many times with the company as well and everytime got a replacement of charger or wire but now as the same problem is coming up again and again, it could be a problem with handset as well as my friend is using the same phone and its working fine.

I raised my concern with Xiaomi company they are not giving me a solution for this instead saying to visit and pay for charger or other things that are not working even when it is in the warranty period.

I have been cheated by this company after paying a good amount I m facing such problem, please help me to get it sorted out as I cannot stand that mobile anymore as it is no use for me when I need it.

Gurdeep Singh
[protected]

I have ordered the mi xiomi mi 10400mah power bank on snapdeal.
As it has stopped working after few days. I requested for return but the replacement period was over. (7 days). When i contacted to the brand center for warranty, i had been suggested to visit to the nearest service center.
As i asked for my warranty issue /replacement in mi center in pimpri (Pune), it been told that the product is fake which was delivered by snapdeal..

I am not at all satisfied. The snapdeal has delivered me the fake product using mi brand name.

My money is totally wasted.

I had purchased a redmi 2 4g and this phone has no support for 4g from the date i purchased this phone this is running android kitkat 4.4.4 and company says india no.1 company i say worst company in india if i found any one is purchasing a mi company phone i will personaly make sure he dont buy it and share my pathetic experience. Worst company i just dont understand that why they cant pass a software for redmi 2 4g i think that i should higher a lawer and sue them then they will understand what i am trying too say

Date of purchase : 27.05.2017,
Ingram case [incident:[protected]]4 the matter has not been resolved to our satisfaction. The communication with xiomi and bhatia is still open. The statement by xiomi which reads as "xiaomi shall provide free of charge repair and/or replacement services within the warranty period". The above statement is not fulfilled on the grounds of misleading/confused and incorrect statements from valsad and surat xiomi service centers. Valsad service center states that the circuit is burnt hence warranty has expired and surat center states that phone has been opened at unauthorized center and hence warranty has expired. Both the statements are baseless even if true as phone is under warranty period and by no means the company mi can claim/ask for repaiting/service charges. Without wasting any precious time on fruitless and baseless communication, the company has take ownership to get the phone serviced/repaired at no extra cost.

Company remark : as informed customer earlier through e-mail, the handset was opened by at unauthorized sc. Hence, the same was not covered under warranty. Rajith
Remark date[protected]:52:37

Xiomi phones are the worst phones and the services are horrible with paid services despite warranty. The service center staff including business heads are unco-operative. They does not understand the language of peace and courtsey. Simply bycot redmi phone and spread the message through all social medias like facebook, instagram, twittter and local newspaper.

I kept my phone for charging. While charging screen of my redmi note 4 phone got cracked. My phone is under warranty. Person of the service center and from call center of mi say its a physical damage and you have to pay for it. But how it is a physical damage, the screen automatically cracked while charging. Persons from service center are asking money to diagnose a problem. The phone is under warranty then why do i pay for the same. It's not my mistake. They said it never happened before either phone burns but the screen never cracks. But this happened with my phone in front of me but no one is listening to me. It never happened before that doesn't mean it won't happen.
So whats next, as i am not ready to pay, the phone is under warranty. What is the solution?

I have purchased my new phone that is mi a1 on 3rd of january and they delivered that phone on 7th of january. But through out the time i was facing some issues regarding networks. And i called xiaomi's service center many a times, my calls must be recorded. And then after 10 days of their replacement policy my phone got a new problem that's a battery drain out problem. I don't know how my phone charges in 1 hour and discharges in 2 hours. Its not damaged by any sense, even i have purchased mi protect too with my phone to protect it that costs rs 899. And then i made a complaint about this problem, and they are saying we sorry but your phone's replacement policy is now finished we couldn't help you by this, you may go to xiaomi's customer service center to repair it. So my concern is why this phone is bugged by this battery issue after those 10 days replacement policy. It hasn't been a month i and want my phone to be replaced by a new. I haven't used any emi process or any cash on delivery thing. I have paid the full amount of my phone by net banking.
I'm sending you the invoice of the product and pictures of the product.

Hi team,
This to keep you posted that i'm trying to call phoeinx mall mi store from last one month for availability of mobile phones however there executives are not picking the call just phone is ringing, when i visited the mi store i asked about phone availability as usual they answered the stock is not available and complained about phone that no one is picking whenever i call to check the availability of the phone stock and they answered that we can not pick the when we are busy in rude tone.

This is very disappointing that the to way talking to the customer in rude tone.

Please reply

I updated my mi a1 today and since upgrading to android oreo, its consuming more battery. It's draining out much faster than when the phone was running on nougat. I am getting around 1.5 hrs to 2 hrs less battery backup than earlier, plz help as i am regretting why did i update my phone, plz send some update to fix this issue.
I use vodafone 4g and sometime when i switch on my hotspot to share my net it drains out faster.
I understand that i am using latest android, and 1.5 hr less backup can be comprised but i work and my work is not in those offices where i can plug in my phone i bought this phone because reviews said it will give me good backup and it was, i was so happy to buy this..

I am not disappointed but it's a complaint, i hope u will understand.
Thank you.

I gave my mobile in mi service centre for replacing my touch screen. At that time it was having no other problem but after repair my mobile volume down button stopped working. Also, they have not closed my mobile properly. It was opened from one side. When i asked them to close it properly and make the corresponding button ok, they refused to do so and also lied to me that it was not working already. Still as a good customer, i asked them to repair that button by charging extra money the same day. But they refused again to do so and told me that it will take 3-4 days time. I am totally disgusted with the kind of service you are providing in jammu service centre only. How can we trust your brand with such a bad service. Kindly advise.

My manager - mr. Vivek gupta recently purchased mi a1 (Gold, 64 gb) on 4th january, 2018 through flipkart.

However, within few days itself, the touch screen of the phone is not working.

We checked with mi service centre and they confirmed that there is a manufacturing defect in the phone. They will not replace it and can only repair it. The time required for repair is 7 days. How can you expect a businessman to be without his phone for 7 days??

After having paid so much of money for a brand new phone, how can you expect a customer to use a phone which is new and is defective from day one itself?

We just want justice, when we have paid full money for the brand new phone, its duty of mi to replace it as there is a manufacturing defect and that too within the warranty period.

We have written several mails to mi service center. Their only reply is get it repaired at the nearest center which is not at all acceptable.

Customer service e-mail id service.[protected]@xiaomi.com
E-mails dated 23rd and 24th january 2018

Hello, myself vipul m. Vaghela, vallabh vidyanagar, anand, gujarat.

I have purchsed xiomi redmi 4 (Black, 2gb, 16gb) on 3rd january, 2018. Order no. Is[protected]. (Invoice no. 1166145)

The phone has battery issue. It could not be fully charged. Battery can only stand for 12 hrs. Even i am not using internet. While using it becomes very hot.

This is really critical issue with my phone. Kindly replace my phone with new phone.

Thank you.
Vipul vaghela
[protected]

I purchase a mi bluetooth but after one week my bluetooth has connection failed i go to your service center but your service center staff behaviour so chip like a unprofessional person and he don't replace my bluetooth. I was go in one week later but always excuse me that lack of inventory. My job sheet no. Hh1n[protected]
Please solve my problem.

I am facing battery issue. Even 6 hours doesn't run. I expected mi phones will run at least 12 hours so that i don't need to charge twice in a day. But this was very much unexpected.

Also contacts merged with each other. Too much issues with redmi y1 phone. I suggest to all my friends, relatives and colleagues not to buy this brand. I have attached 2 images where "kishan pl" name is showing 3 numbers and if i dial on 3rd number, "virubha" number dialed.