Xiaomi India Complaints & Reviews

I visited mi service center at kolkata, sector v office on 6-feb-2018 & came to know that there is an internal damage, henceforth it's can't be fixed even if there is a valid warranty.

Now, as an end customer/user i received this set through "flipkart" on same damaged condition & since the damage was inside so it's not visible from outside. Also the issue is "intermittent" so i was unable to predict that when i received/purchased the set.

Now, i am not sure how they can wash their hand & refuse to fix the problem when i have a valid warranty.

Product model: redmi note4-in-3+32g-golden
Imei: [protected]
Invoice date:[protected]
Within warranty: yes

Note: all warranty details & service record (Given by saltlake, sec v, kolkata service center today) can be produced/attached on demand.

Thanks,

Mobile: +[protected]

Service centre is at very shabby place n behaviour of officials there is disgusting. I gave my phone for software updation the work which was to take 1 hour was completed in 8 days that also on my repeated visit 5 times my each visit cost me rs.300. I was told twice by the offcials that you have come your self n we mi has not invited u. Such centres should be closed which portrays a negative image of company n tarnish their reputation

Imei no - [protected]
I purchased redmi note 4 on 1st july 2017 from flip-kart.com. I am using this phone last 6 months and it has been heating but service center said nothing will happen to this. And they neglected me.
And suddenly my phone became bend and its not looking like a phone - i went to service center again, but they are saying we will not consider such problem in warranty.

I sincerely request you to please refund my amount or replace me with same phone. You can not deceive the indian customer like this.

I bought a phone on 1st of jan.. Nd within 20 days am getting problem of front camera. As showing mi service is good.. It's very annoying 2 me that..in my case it's not there so solve my problem i got hardware problem within 20 days nd u people r not takin responsiblity. Its very shame on me that i had faith on u guyz.. Mi service is very bad service i ever seen... So guy my suggestion is not 2 take mi phone it's waste they r jst foolin us.. Fr there fame.

I purchased Redmi 4 mobile (3gb.@8499 inr.)from on line mi store for birthday-gift in advance days. Invoice no:972880 on dated :20 dec'17. Order no:[protected].but big issue of over heating. However, within used two days itself, the touch of the mobile not working. We checked with mi. service center Gandhinagar - 382007.mi.centre said me, "it is liquid damage" & give me estimated of touch pad replace charge Rs. 2772/-.but I am not agree for repair. I am not satisfied with the mi center. After 7 days i visited another mi center Ahmedabad - 380024 & checking the phone, they said the phone's touch pad & main board also not working. Give me estimated Rs. 7764/-.I am not agree with. I think my phone over damaged by previous mi. Service center. I am very disappointed with my phone & mi. service centers, because I don't used phone totally 48 hours also. So kindly request to you for replace or back my phone.

I have bought redmi y1 64 gb mobile form onwards the mobile didn't not support so many apps... Daily twice, thrice. It needs changing. Especially smule apps didn't support... I mailed somany times no one can solve this problem... So kindly don't buy redmi products they are cheating fellows i lost my money rs. 11499 for this cheating company like redmi... I asked replace or refund no one response. I serviced thrice. But no use... They spoiled my mobile and they have exchanged my charger also. Totally they said redmi y1. But really it is redmi note 5a. But speciation is different from y1 to 5a note. I received 5a note not y1. I have proof. Kindly take action against this redmi... Very very worst service center and product... Especially tamabram kadaperi services center is very worst they changed my charger... And they said i will give replacement but never give. They spoiled my mobile. Even im very very angry. Better they can beg... Why you sale defect products... Bloody nonsense... Don't you have sense at all... They are sucking our blood... They cheated from me 11500 rs.. Begging fellow don't buy redmi

My redmi4 mobile is suddenly off and while turning on only loading appears and hang on the screen. Today i went to servicing centre they said water inters through headset and my motherboard is not working. They force to sign a paper for repairing in out warranty and asked me to give rs 800. The phone was of only 6 month and neither through water nor broken. I don’t want such unlawful reason in innocent customers. I refused to give the money and came back without my phone. So where is our warranty from company. Take action to the officers concerned in this problem. My number - [protected]. Mail - [protected]@gmail.com

I have requested for the replacement of my mi a1 phone due to sudden reboot issues. As the pick up of the defected phone has been done on the 31st january 2018, the company promised me that i will get the new handset within 2-5 working days but still i haven't received any status on that.
I have contacted the company through call and by mail too still they are not giving me an update about the replacement.

I got my redmi note 4 phone a few months back, and i am having a lot of trouble almost every day.
1. It's showing incorrect contacts, different name is associated with different number.
2. It updates apps and services sometimes automatically, even if i have disables automatic update
3. Screen feature sometimes works, sometimes doesn't
4. Many a times it doesn't play ringtone when phone call is arrived, even if the ringing volume is full.
5. Keypad tones and volume are absolutely unreliable. I'm able to hear the sound and vibration for a moment n next moment its suddenly gone.
6. Calls automatically go on hold thought hearing aid is on.
7. Apps like whatsapp, hike, facebook, gallery are not working well.
8. Phone hangs a lot of times a day. Its very irritating to restart every time.
9. Wifi connection failure is too a frequent issue and i'm sure of wifi device performance. Sometimes, it shows wifi connected signal but no data is received though wifi has excellent signal.

Sir, im using redmi 3s prime mobile. I am facing fast heating problem and battery drain problem after last miui updation. Even a 4 minutes usage is enough for my phone to get heat. Im using genuine charger also. Please try to fix this problem. Give us a new update fixing these problem. Because i can't take my phone outside because of its poor battery backup even when this phone comes with 4100 mah battery.

I am using no note4 for over a year. On 02nd february, 2018 unfortunately did the sin of downloading wallpaper carousel for lock screen. Since then it is not accepting finger print. It is asking password. I typed what i remembered. But it got locked and i am asked to format. It ruined all my meetings. I deeply regret buying this hopeless device from cheap minded company. My mobile [protected]

This is SURAJ B. SANTRA, I had bought Xiaomi Mi A1 on 21/01/2018 and recieved at 23/01/2018. Today on 03/02/2018 the Device is totally dead either not getting switch off or not getting switch on . I was Recieving calls before but after chatting with Xiaomi Chat support i had pressed the power button for 15 seconds while charging as they guided me, and now im not getting any call anymore.
Im Really Upset with this Brand i had not used more than 10 days also and Visited once service centre for software issue and Now today the whole system is dead. Today is Saturday 9.00 p.m. im stucked Because tomorrow will be Sunday !!!

I am not able to use your product as some or the other thing happens to it i had purchased the product in october 2017 and since that time a display had been changed and 100's of times my phone had been freezed or apps doesn't work or some other thing happens. I had to forcefully restarts the phone everytime it freezes so either change the phone given to me or give me the full refund of the money which i had given to you

Order item detail
Redmi Note 4 Grey 4G+64G (₹10, 999 × 1)
Redmi Note 4 Smart View Flip Case Blue Grey (₹499 × 1 )

order by MI official App on (23-Jan-2018 09:50 pm )
order number: [protected]

when my courier arrived to Ahmadabad, no one called me regarding my shipping update, i find blue dart contact number menually

courier boy name: sohil sheth
courier boy contact: +91 [protected]

when i called courier boy 10 times and tired after that he called me and said that my shipment is lost(theft mobile in blue dart)

In short: anything happened with my shipping, XIAOMI is responsible for that

Below is the proof attched

i will going to complain FIR for this soon..

Dear sir,
I'm using mi a1 for past 2 months bought it from your official online store. It performed well in always so far and 2 days b4 i got oreo update and i ve done update. But after update has been done, i'm facing lot of problems like heating issues, battery draining very quickly and today suddenly mic stopped working suddenly for calls alone. It's working well in video recording and all the other apps but not in calls. I'm totally fed up. Kindly help me as soon as possible and sort out the issue.

I had given my redme note 4 mobile for servicing (Only glass was broken) at there authorized service center at wilson garden 12th cross bangalore. Receptionist checked my mobile and said for replacing glass will take 3450 + servicing charges. When i called an other service center at basavanagudi, they said it will cost 3200 all inclusive. Same i explained to the receptionist at last she agreed for 3600/-all inclusive. After taking too much time to replace a simple glass (Afternoon 1.00 pm given got it back by 7.30pm after literally begging too many times.) after all these drama, receptionist collected 3600/-rs and wrote as 3600/-rs received on job card and signed and told me this is the bill. I got shocked and told her that i need proper bill. But she said if i need bill i need to pay gst on top of 3600/-rs and bill will be sent through mail in the evening. After some arguments i told her that i need to meet the manager. After waiting for 10 minutes manager called me to cabin. I have raised questions as below
1. Why rate disparity in between same company service centers for same service.
Clarification: he said actually they were supposed to charge even more since they found that censor was not working and they replaced it (But they work under closed doors, and in the job card no where it was written)
2. Why so much of time taken, is there just one technician in entire center?
They have done it in minimum time. He knows it personally.

3. Why not proper bill cant be given? Do you call this as bill? (Showed him job card where in a side written like received the amount?
They are running that service center for long time and they follow the same to avoid the tax and do the favor to the customer. If at all i need proper bill i need to wait till 9 pm and they will send it through mail.
4. I was informed earlier that 3600 rs will be charged, it means gst and service charge included. But in the end when i asked about bill only this additional gst charges issue came..
Basically he was covering up the mistakes (Or fraud?) of his staff and tried to convince me that its very natural.
I was happy about the mobile but this incident has spoiled everything. At last i left the center. I felt i was overly charged, unnecessarily made me to wait for such a long time, and felt like discriminated.

I bought a y1 lite last week, brand new phone,
The product seems to burn my skin due to ist heating issues.
Its gets heated up even when the phone is not in use .

I purchased mi y1 model phone from retail store at Indira Gandhi circle Bangalore 560078 the day I took my phone there was a long week end afterward. After checking the phone I got some damage on manufacturer but I couldn't not visit to relailer on time. But when I visit after 3-4 day's he was not accepting damage phone I call to customer care they start telling me return policies within 24 hours. But there was a long week end I said I couldn't find a solutions I tried to talk higher authority he didn't transfer my call. I requested you to kindly resolve my issue as soon as possible. I got damaged product that is not visible but when we inspect carefully it seen.

I have purchased a RED MI Note 4, from flipkart invoice no. FABA6G[protected], order ID: OD[protected] on date 05/10/17 online, since its purchase I have been facing problems with its charging mobile phone either never charges or charges and stops have complaint about this many times with the company as well and everytime got a replacement of charger or wire but now as the same problem is coming up again and again, it could be a problem with handset as well as my friend is using the same phone and its working fine.

I raised my concern with Xiaomi company they are not giving me a solution for this instead saying to visit and pay for charger or other things that are not working even when it is in the warranty period.

I have been cheated by this company after paying a good amount I m facing such problem, please help me to get it sorted out as I cannot stand that mobile anymore as it is no use for me when I need it.

Gurdeep Singh
[protected]

I have ordered the mi xiomi mi 10400mah power bank on snapdeal.
As it has stopped working after few days. I requested for return but the replacement period was over. (7 days). When i contacted to the brand center for warranty, i had been suggested to visit to the nearest service center.
As i asked for my warranty issue /replacement in mi center in pimpri (Pune), it been told that the product is fake which was delivered by snapdeal..

I am not at all satisfied. The snapdeal has delivered me the fake product using mi brand name.

My money is totally wasted.