Xiaomi India Complaints & Reviews

I purchased four reddi 4 phones in june month, battery is not working good for 2 of the phones, when i contact mi service center at mgf metropolis mall gurgaon, their response was as burst as can.. I wait there for 1hour but got no support from mi service center team. One of them gave me a foolish reason that i am using data so that my battery is getting exhaust so don't use data in phone. I was not aspecting this kind of service.

Maine 1 mi a-1 mobile rose gold color jiski price 14999 thi order id [protected] se book karwaya tha jo delivery courier se tracking id[protected] se dispatch hua yeh parcel muje 01 dec 2017 ko delivered hua jab is parcel ko open kiya to isme mobile missing tha same day complain karwane par mujhe[protected] ye complain id di gai 2 dec 2017 ko mi ki investigation team se call aaya aur unhone mujhe kuch information mail karne ko kaha uske bad 14 dec tak only mujhe investigation team dwara koi contact nahin kiya gaya aur sirf jhooth bola gaya ki hamari back end team 24 hours mai apko cal karegi lekin koi call nahin aaya ye jhooth bhi bola gaya ki hamari backend team satarday sunday work nahin karti phir bhi satarday ko hi call kiya gaya aur is tarah se mi ne mujhe cheat kar mujhe 14999 rs. Ka loss pahunchaya.

Redmi note 4 phone frequently showing unfortunately messaging has stopped, unfortunately contact has stopped, unfortunately gallery has stopped etc and sticks and switch off. I went to the authorised service centre ernakulam they returned the phone after keeping a week that it is only a complaint to be adjusted with. Complaint arised after two weeks buying the phone. Very much unsatisfactory response from service centre. Now i am adjusting with the phone any way. I should there any solution for the problem.

Dear team,

I got a update in mi5 and updated as well and i found there is a bug in the update while answering call to someone in earphones they are not able hear my voice and earlier there was no problem, and i am able to hear their voice in ear phones but they are not able to hear my voice and i have cross checked in other mobiles also, where as in recent update in mi5 occurred this audio issue kindly check and do bug fix asap

I purchased mi a1 on september 2017 and it was not having light for one switch among the three switches in the front screen. I complainted about it in the mi feedback and i didn't recieved any replies, i continued using it because i didn't face any further problem. On december 1evening my phone stopped working and i approached an authorised service center of mi with my mobile. They told me that the phone's display is not working anymore and they spotted 2 or 3 water drops inside it. I have no idea how that happened and the phone was in my pocket for the whole day. And we couldn't trace any moister content in any of the headphone jack or charging slot. The phone can be used to attend call manually without the display that means phone is working but can't see that on display, then i tried to change the display from that authorised service center and even then the condition is same, they are telling that board has some complaint. I don't know what to do now and i am totally disappointed with my experience with xiaomi and the mi service center. I must have returned the product if they replied to my mail when i submitted a complaint in the mi support.

I bought the phone in july 2017, the quality of the phone is so poor that it broke off 4 times within 4 months, the battery got issues and the phone is really not flexible to handle! The screen's official accessories are not available and i am hardly able to pay for the damages, my data gets lost every time my phone is damaged. I request you to replace my phone with a better quality phone since i am continuously having a bad experience, i hardly have my phone for much days as it broke 4 times in a row and insurance companies hold it for another 15 days approx to get it repaired. Please change it with any other phone even if it is cheaper i will accept, can't keep on paying for damage because of poor quality. Also the phone is not repaired well, it got battery issues once and it started rebooting again and again, i was told that it is my mistake though the battery is not removable, just can't bear it.

I bought a new phone through online in mi store last november 23rd mi a1 new phone, and that have lots of problem and got replacement, and got another new phone delivered by last saturday 09th december. But i have same problem with the new phone like last used new phone. Am very disappointing with the phone. So kindly requesting you to get back your phone & refund me.

Hi
I priya goyal is hereby informing you regarding some issues faced by me in the mi service center,
The employees in the center misbehave and don't have courtesy to talk to the customers, moreover, they don't resolve our issue. Whatever be the reason, they just format the phone by force and leave us with our problem being unsolved.
Before 10 days i submit my query in that service center.

So, kindly do something in this regard.
Thanks
Priya goyal

Address of mi store: mi exclusive service center, jivan vihar complex, near 5batti cauraha, 302001, jayanti market, new coloney, jaipur, rajasthan 302001

I ordered a redmi 4 device from mi app store. As i wanted to cancel the product and from the customer care i came to know that at the time of receiving the product you can deny and the amount will be returned. As i didn't get a chance to say no to the parcel because he left the prepaid parcel with someone whom i don't even know. Someone called me when i registered a complaint from mi ([protected]) and his behaviour was so rude. Can't imagine such poor service and stupid, # people are serving in mi. These company and people working there are misguiding and misbehaving their customer.

Order id-[protected]
Complaint ref number[protected]

Not a single action has been taken against my complaint. Just playing with me with different fake solutions.

I had complained for the mi note 4 vibrator since diwali and they hadn't provide me the vibrator till now. Whenever i call them to ask about the vibrator they always says whenever it will come we will inform you. And now they had submitted my phone from the last 10 days. My phone model no. Is mi note 4
(4+64 gb) black color. My complaint no. Is 540223.

Hai sir,
Last three days back i am going to reset my password. But at that time my mobile number was changed. Password goes that number. That's why i want to reset my password manually. Yout taking three days time. After completing three days also your not resolving any problem
Please reset my password as early as possible.
Last mobile number :[protected]
New mobile num:[protected]
Redmi id:[protected]
Mail. Id:cspavani.[protected]@gmail.com

I bought mi a1 in november 5 but accidentally the front gorilla glass broken, touch and display is working fine but only 35 days of the purchase ii have broken the glass within warranty period but mi service center people are saying you have to purchase lcd+touch it will cost 3999 (Display and touch price)+1152 (Tax+labour charges) what is this you are bribing the customer please repair my phone because it is inside warranty or remove the label of warranty or please give me only touch screen+gorilla glass, previously i used intex in that mobile only i got free screen replacement this mi is showing disrespect to the people

My redmi note 3 is nt geting switched on suddenly and i have taken that to the serampore service centre, wb. It is the second time i m visitng rgrding ds problm they havnt listen to my query as it was 6pm despite being open. They informed that after 5pm the service centre is availble for new customers who r planing to buy new redmi sets and nt for any query regarding the phone problem. May i please know wht type of service is dis? And what typ of time limitation is ds dt only btween 12pm to 5pm phone prblms r pampered no matter wht is the closing or the opening time fr d service centre is..

I purchased this model of mi on 11.11.2017 for rs 15000. Today is 13th dec 2017.in a month's time the instrument is giving intolerable problems. Two days back, i. E., on 11th dec 2017, when i was conversing with somebody, it started blinking and since then i could neither make calls nor receive calls. My very important data which can not be assessed in terms of money is in mobile's store.
I am putting up in bhopal and am a senior citizen aged 77 years. There is none in my family except two ladies, i. E., my wife and my widowed daughter. I contacted your service centre located in maharana pratap nagar. They initially told that they can not attend to this type of problem and directed to me some other service centre. I requested them that i am aged person and can not run from pillar to post, they demanded the receipt which i was not carrying. It was lying in my home.
I complaint against the misbehaviour of your service centre staff. Further i want that my data is not lost as it is more important than my life.

Please act immediately.

Thanks.
Pro[censored] s vijaywargiya
Bhopal alternate contact no.[protected]

Hello Sir,

I ordered M1A1 mobile phone from mi.com/in on 09/12/2017 and received on 11/12/2017 in evening around 6 PM. When I opened the order I was shocked to see 2 pieces of Fena detergent soaps instead of mobile phone. I call mi.com customer care about this and they raised a complain.
Good was that I took a video recording while opening the box and was completely captured. I shared the snapshot and video to mi.com customer service through email, but still I haven't got resolution on this fraud.
Order number : [protected]
complaint number :[protected]

Hi team,

I have purchased the phone before 2 months.
The phone is not responding most of the times. Its like going to a comma state for more that half an hour. For you information the time is also not getting changed. I cannot use the phone during that time. Its very disappointing. I am waiting for last 45 mins for a phone to respond.

Its not possible for me to format the phone every time. I have already done it twice.
Pleas help me in this. I really want to say ur product is worst.
Dnt suggest me to go to nearest service center.

Please take your product back.

I bought redmi note 3 in october, 2016. My phone worked well completing one year but after that my phone started facing various battery issues. My phone showed wrong battery readings and when my phone was fully charged, even then my battery would get dead in an hour. Whereas my friend bought a new phone with me but his phone is working perfectly and his phone's battery works all day. But my redmi note 3 cannot work more than 2 hours even after charging it to 90% or 100%. Another major problem is that my phone switches off at 25% or sometimes 30%. I am facing major battery problem and xiaomi has disappointed me a lot. Please help me with this issue

I am frustrated and helpless as no one is listening or responding well from mi customer support. I ordered a phone and i got a damaged one, despite being asked for replacement they haven't responded on complaint and no sign of phone replacement and its already 20 days passed. I am pissed by their behavior. I just want someone look at it and resolve it.
Its pathetic that no one cares about the system or after sales services.

My mobile is showing wrong contact names in the call log and other apps like what's app. It shows correct saved name in the contacts, but it will show some other name for the same number in call log / what's app. I went to mi store and got it rectified day before yesterday evening. But again it became same today. My mobile is mi note 4, and is exactly 6 months old. It is very depressing to have such an effect on mi products. Didn't expect this from mi products and service.

Recently i have upgraded my phone to miui 9 and was hoping that it will be better than miui8 but it is not. Miui 9 is pathetic.
All the contacts in the call logs are jumbled u get a different name for a different contact. Like you have contacts named ajay and rajan then in your call logs their names will be interchanged. Ajay's contact will get displayed by rajan's name. I hope mi will look after it and soon release a better update.