Xiaomi India Complaints & Reviews

Hi team,

Sorry to inform you that i am extremely unsatisfied with the redmi note 4, i bought recently. It is getting hanged very often though the memory space is enough in my phone. I tried to contact xiaomi team many a times but noone had contacted me back yet. I did not expect such a behaviour from your company. I will keep trying to share this information on other social platforms as well, if this query doesn't get resolved on priority.

Please reach out to me so that i can share the required information with you on priority. I will share my handset details with you then.

Awaiting you reply.

Br,
Akash

I have ordered max2 flip cover and 2in1usb cabel my order. Id-[protected] placed on 7/11/2017 i also use mi token witch was given by co against order i used 5999 token for rs 500 discount and remaining amount rs 548 pay by credit card but still today in my a/c order is open but the customer care said that due to technical your order is cancelled and refund of rs 548 is created in your a/c 5to6days but i request them what about my mi tokan witch is not used this is your fault it is not a true way of business this is like a chitting first use token then cancelled order and said that ones use token can not be refunded it is totally chitting by the company i also complaint in the consumer court against the company policy to chitting the customer

I antariksh patre had purchased redme 4 of 3gb ram, 32 gb specification in the month of october 2017 from amazon site. Initial 10 days i have not face any problem as it is not used much by me during this period. However on 29 october when i open whats app, mobile hang & shut down. I tried to star it for one hr. But could not open it. When i charged it, battery heated too much.
I feel that such battery can explode anytime.
Same day on 29 october i call customer care. However, they replied that your replacement period is over. They can not do anything. Still it is under warranty.
So, my request is to replace it instead of sending it to service center as due to battery & other problems it can explode anytime. If anything happens, it will be the full responsibility of the company. Details of mobile attached.

Late charging. (Slow charging)

Before week, my phone is exlent working. When i put in charging maximum 3 hour charging full.
But now take 6 hour for full charging. At now take 6-7 hour for full charging. When i contacted mi service by toll free number, he/she said me.. 'you reset your phone' then i reset my phone. But same issue have in phone. So i humble request you for this issue solution give meas well as early.

I have clled tooll free no lots of time for mobile issue this is followed from last 2months

For my complaint check previous mail
I don't have knowledge to communicate through mail each and every time i depend on my friend to type mail so i ask customer care person in toll free number to contact in tamil by your technical team.

Even i ask toll free no many times but not get proper solution for my complaint.

I need to contact your technical team person through mobile and not in mail regarding this i ask the person from toll free they said there is no option to contact through mobile and you can contact through only by mail.

Oct 31st service center manager called me and ask about the status of my mobile form company side and request me to shar if any info from your side ie is from company

And one day i got call from xiaomi india on oct 31 evening 4 pm said that your mobile returned to company from service center because the mobile not holding in service center for long time. And immediatle i called toll free no and ask about status they said that the mobile is in service center

I bought a new mi mobile almost 1 month ago the mobile is hanging and it's screen not work properly. I bought it from mi application as cash on delivery. I bought 3-4 mobile of mi online but there is only in this handset is problematic please solve. Can i exchange this handset of mi. I want to exchange same handset. Please solve my problem. Thank you

Sir/ ma'am,

On 30th october i recieved mi a1 in damaged conditions. I bought it from mi store. First of all i booked the mi a1 on 17th october and it was scheduled to be delivered on 20th october. But, because of the delivery boy's mistake l got it on 30th october. Also in between when i filled the complaint to mi customer care they keep on telling me that in 48 hours i will be receiving the phone but that didn't happen. After the 10 day delay i received a damaged phone. The complaint was held on 31st october and today is 9th november almost 10 days delay. Also including the delivery delay it sums up to 20 days of delay in services. Please provide me with the replacement or kindly refund me the amount that i have paid for the phone i. E. 14, 999. Therefore enabling me to have another phone so that i would be able to carry out my work on it.

My complaint no. Is #[protected].
I have been told that after sending the photo i would recieve a call but, days are passing and no further actions are taken up. I have already sent the photographs thrice. Also the complaint status is shown as closed. Without proper procedure and actions the complaint is closed. Please resolve this issue urgently. As it is causing a great inconvenience to me.

Dilipkumar gajbhiye
[protected]@gmail.com

I had taken "pickmi" service of xiaomi on 15 oct regarding sim slot damage in my guarantee period. There they had not service my mobile (Redmi 3s prime) and also told that this damage could not recover after that they dispatch my moblie and i got it at after 24 days on 9/11/17. When i saw mobile and plucked in charger but mobile is not charging. Battery percentage is not increasing after 3 hours also.

Regards
Arpit kishor
[protected]
Pickmi enquire no — [protected]

I have a mi redmi4 phone. And some touchpad problem create automatic without any creack and without any damage. So i visit mi customer care but not satisfied respose give me from your customer care (S k care-morbi - 363641). So please take a action agains local care. And solve my proble as soon as possible. Customer care officer not received my mobile without any reason. And my mobile is up to date goods condition. I attach a some photo of my mobile. So please as soon as possible solve my problem
My contact number : [protected]

My mi4i phone has a slight loose contact in charging port. I contacted the authorised service centre of xiaomi phone in calicut, mobnet mobiles in yamuna arcade, kallai road, calicut 673002 today morning.. They changed the sub port of the phone and informed me that still charging is not possible, the main port has to be replaced.. When i handed over the phone for repair, the charging was possible with a slight twist of the phone, but after repair at the authorised service centre, now the charging port is dead.. I asked the technician to replace my old port.. However it's not getting charged now.. The authorised service centre has made my working phone dead. I want a solution for this.. The service centre has to make my phone chargeable at free of cost...
Kindly do the needful.

I have already complain before 15 days but not solve my problem. Any time i call xiomi costumer care they reply that will call u within 24 hour. But they don't call me anymore. Any time same ans given by customer care.

Mobile model - redmi note 4 gold
Imei no-[protected]
Name - pradeep kumar mohapatra
Mob no - [protected]

Xiomi complaint number[protected]

I booked data cable and headphone from mi site but in the package i have received only data cable after that i complaints to customer support but they not providing any valid reason for this.
Booked form - www.Mi.In
Date of booking-20-oct-2017
Received date-23-oct-2017
My order no - [protected]
Complaints no[protected]
Name-praveen pandey
Mo-[protected]

I have purchased red mi 4a mobile on 22 nd june, it's touch is not at all working after using four months. I visited madhapur, hyderabad red mi customer service center to get repair under warranty. They are simply saying damage happened because of water logging and they are not going to repair it. Why xiomi is giving false promises as they are going to repair it if damage happen within one year.

I had given Redmi note prime to MYVA mobiles, Guntur, A.P. on 24/10/2017, job sheet no. 3409. Service request no. is WXIN[protected]. Problem in charging circuit. Continuously showing zero % only even after one hour. Very poor response from service centre, unable to confirm date of completion of repair. Always same answer that spare is yet to come. Not even telling from where or when. please help in resolving the problem so that I get back the repaired phone, thanks & regards - Suresh

My redmi phone is 4 months old its camera stop working the next month from the purchase i had visited the service center more then 5 times initially they had fixed it but after a day or two started facing the same issue & last week i had submitted to the center again and this time the phone was kept for 8 days but again after 2 days it again stopped if i call this customer care number they first dont respond & in twitter they say visit the service center again. I am working lady each half day i take is subjected to my salary deduction.

This is very disappointing & this xiaimi india has no value of time & their customer.

My xiaomi redmi note 3 which was purchased on october 2016 has got some problems. When i was using my phone normally suddenly my display screen disappeared and no response of phone, i tried to power on my phone but couldn't be able to do so. When i tried several times to on my phone by pressing both power on and volume up/down button phone was on. But after using few minutes same problem occurred and could not be able to power on my phone. My battery charging condition was also good at that time (Almost 70%). When i connect the charger a violet indication blinks continously. I think the problem is in power button connected to motherboard. Please help.

Mi.com website started new feature for customer which was cardless emi option...in this feature customer get product through emi option without credit card... But there is an small procedure for apply cardless emi they verify customer aadhaar no, pan card, resident address, employee name, salary etc... But after this procedure they check bank account through zest payment gateway which was not secured by "ssl" certificate... It means they get the customer net banking "username and password"... And easily access it. And also chances dama stolen by third party... So please take necessary action against this issue... I'll also mention screenshot of my screen

I bought redmi note 4 3gb, 32gb variant from flipkart on 23 august 2017 and it is only 2 months nearby and my phone got swelled from mid screen. I went to service center but they are saying it need to be replaced and we will charge for it. When my phone is in warranty period why should i pay money. Its mi who didn't checked the phone properly and the battery got swelled.in the warranty chart it is no where mention that for battery swelling the warranty is not applicable. After paying 11k and i am not getting the service in warranty period as well. Its like total harassment. If they can't provide the service they can shutdown there production in india and go back to there nation. If they are not going to repair my mobile then i am ready to complaint in police station with ipc 420.

I hemant sawant, i have xiaomi mi max prime (Gold 128 gb), imei no-[protected]
I brought mobile 18 oct 2016 as per invoice date. On today (07 nov. 2017) when i returning my office on the way, my mobile getting very hot from last month my mobile frequently getting hot. So i go to your service centre at 7.10 pm at dombivali east. But that service centre closed so i go near local mobile service centre because my mobile getting very hot and not able to hold in hand. Mobile cover open and that time my mobile battery get blast and burn in hand.
So please take necessary action for this matter and return my loss.
Mobile and contact details
Xiaomi mi max prime (Gold 128 gb)
Imei no-[protected]
Hemant sawant cont no - [protected]
Dombivali district - thane
Maharashtra india
Enclose: -1) billing invoice
2) images of mobile

I was purchased a redmi note 4 (3gb ram) black variant 3months ago, now i can noticed some ghost image in screen, because the screen was burn.
I visited a service centre located in west bengal at habra, but they said me this is not an issue, it's normal, and ignored to replace or repair the screen.
So what can i do now?
And i asked xiaomi, is that your warranty policy?
I just hate xiaomi after sell service.
Please solve my issue.