Xiaomi India Complaints & Reviews

*totally fraud service center*

I purchased note 3 32gb phone one year ago, yesterday due to some trival issue i visited to this service center when i explain my issue than without any test they said problem is in your battery we need to change and it cost 1150 indian rupee, i told then please check i don't think there is any issue in my battery then they check my phone and after 15 minute they come and say we need to change its board as well as battery and now total cost is 1547.
I wondered but i say okay do that. After 1 hour they said your phone is ready and handover it to me and i tested same time and found my issue is not resolved yet i show then then they say.. Its your screen problem we have to change screen and it cost 3500 more now my patience turn into anger because they trying to make me fool, for a trival issue they charging me more then 5000 rupee.

I clearly say give me my phone as it was i don't want any change and they made it as previous and when i come at home and put my phone on charge then realised charging not working i go back and told them about this and they refuse with saying they don't know it was not working before

I am feel very angry and help less i don't know what to do but i want to take some legal action for this type of fraud please suggest what to do

Purchased a phone on 09.09.2017. When i try to use the second slot of the with my nano sim no response from it from a brand new phone. When i turned to your single customer care centre at kolkata, hazra, they told me after checking the instrument that pin of second slot is broken and total circuit to be changed which will cost rd.4500/-.
I want to change that phone or otherwise lodge a complaint to consumer forum.

Purchased a mi usb cable from mi.com on 02/05/2017 the warranty slip of which is attached below.

After 2 months ago the cable automatically stopped charging.

I called 4-5 service center in delhi none of which attended the call so i straightforward went to a authorized service center near deshbandhu college, kalkaji mandir road-110019.
Here aslo, i was told that i need to submit the cable for replacement as they can't replace the separately purchased cables with the cable which come along with smartphone.

I submitted the cable on same day i. E 03/08/2017 on the promise of getting it replaced by one week. I was told that i will get call or sms once the cable is available. The job sheet of which islso attached herewith.

Now i have called them since then several times but they don't receive calls.

Moreover, i received a call from the mi customer care few days back that my job sheet has been cancelled due to unknown circumstances and i need to go to the service center to get to know the reason and get a new job sheet filed.

This is very careless behavior i have never seen of mi. The cable is of just rs250 but i have already spent more than rs150 along with my previous study time to get it replaced.

Kindly look into the matter seriously because otherwise will make us bound to buy other company's product.

The warranty of the product is going to expire.

I heavily trust on mi product reliability but the kind of service you are providing restricts us to buy mi products because at the end of the day it is the service and support of the company that a customer need.

Thanking you

Anas noor
M. Tech (Ece) i yr
[protected], [protected]
Jmi, new delhi

I ankit maisheri
M. O. B - [protected]

Few days back my mi note 3 (16gb) facing an issue of not charging so i go to mi authorised center, ahmedabad. There they say by checking my phone that your motherboard is not working. So to re solve this you have to pay rs6500. And now my device is working properly as i sorted the problem from local store in the market in only rs150. Local shop found only problem in charging.

So why authorised center is charging high amount and saying wrong information.
I am very much disappointed with your service please take some action for that and don"t write your automated apologis message of like we are sorry. I want some quick action to be taken for that service center.

Here i m attaching you the service bill of that center.

Adderess

Shop no 102, piyuraj chambers,
Swastik cross road, c g road, ahmedabad - 380009,

Dear sir me 27.10.2017 ko mi service center jabalpur me it solution, shop. No.17, jayanti complex, 1st ff, mahatal, jabalpur 482002 visit kiya tha jisme mujhe apne mobile me ho rahi problem ko lekar gaya tha jisme ki mujhe can't connect to camera ka error a raha hai jab me service center me apni problem bataya to mi service center ke engineer ne kaha ki yeh mobile pahle se khula hua hai to yeh warranty cover nhi hogi isme 118 rupye charge lagege kyuki isme software problem hai yadi isme bhi theek nahi hua to jo bhi hardware change hoga uska bhi charge lagega. Me 02.06.2017 ko isi service center me gaya tha jisme me usb cable change karane gaya tha jaha par unhone bill ke sath mera mobile liya tha usi samay hi unhone mera mobile surely open kiya hoga kyuki iske pahle kahi apna mobile repair karane nahi gaya jab mene usb cable replace karane gaya tha tab mujhe ek message aya tha jisme mi dwara diya gaya ek service request number hai hhin[protected] hai.07.12.2016 ko mene yeh mobile flipkart se online buy kiya tha jiski warranty bhi samapt hone ka samay nazdeek hai please mere handset ko repair karnane meri madad kare thank you.

My name nishant kumar khare
My mobile no. [protected]

My brand new redmi 4 only one month old my charger is not working and i am already contacted to the customer care every time they told charger is not in the stock. Seriously take my complaint and provide me a new charger otherwise i will complaints to the high authorities. Why company should not take care about the customers reviews. Mi is such a largest. Mobile selling indian company but it can't resolved customers compalints. And it customers care company always said product is not in stock. Please check allahabad mi customer service center there must be a big problems. And please provide me new charger.

This is very serious issue. Attention all.
I purchased a redmi note 4 mobile from mi.com and when i received the mobile it was damaged. They asked me to send the mobile back to them and they will send a new mobile.
But from the last 2 months i have even not got the mobile back. I ordered in september and now it is november. I called them several times but still no revert from backend team of mi.
Very frustrated from their service. Can anybody please suggest me what shall i do now?

Hi team,

Sorry to inform you that i am extremely unsatisfied with the redmi note 4, i bought recently. It is getting hanged very often though the memory space is enough in my phone. I tried to contact xiaomi team many a times but noone had contacted me back yet. I did not expect such a behaviour from your company. I will keep trying to share this information on other social platforms as well, if this query doesn't get resolved on priority.

Please reach out to me so that i can share the required information with you on priority. I will share my handset details with you then.

Awaiting you reply.

Br,
Akash

I have ordered max2 flip cover and 2in1usb cabel my order. Id-[protected] placed on 7/11/2017 i also use mi token witch was given by co against order i used 5999 token for rs 500 discount and remaining amount rs 548 pay by credit card but still today in my a/c order is open but the customer care said that due to technical your order is cancelled and refund of rs 548 is created in your a/c 5to6days but i request them what about my mi tokan witch is not used this is your fault it is not a true way of business this is like a chitting first use token then cancelled order and said that ones use token can not be refunded it is totally chitting by the company i also complaint in the consumer court against the company policy to chitting the customer

I antariksh patre had purchased redme 4 of 3gb ram, 32 gb specification in the month of october 2017 from amazon site. Initial 10 days i have not face any problem as it is not used much by me during this period. However on 29 october when i open whats app, mobile hang & shut down. I tried to star it for one hr. But could not open it. When i charged it, battery heated too much.
I feel that such battery can explode anytime.
Same day on 29 october i call customer care. However, they replied that your replacement period is over. They can not do anything. Still it is under warranty.
So, my request is to replace it instead of sending it to service center as due to battery & other problems it can explode anytime. If anything happens, it will be the full responsibility of the company. Details of mobile attached.

Late charging. (Slow charging)

Before week, my phone is exlent working. When i put in charging maximum 3 hour charging full.
But now take 6 hour for full charging. At now take 6-7 hour for full charging. When i contacted mi service by toll free number, he/she said me.. 'you reset your phone' then i reset my phone. But same issue have in phone. So i humble request you for this issue solution give meas well as early.

I have clled tooll free no lots of time for mobile issue this is followed from last 2months

For my complaint check previous mail
I don't have knowledge to communicate through mail each and every time i depend on my friend to type mail so i ask customer care person in toll free number to contact in tamil by your technical team.

Even i ask toll free no many times but not get proper solution for my complaint.

I need to contact your technical team person through mobile and not in mail regarding this i ask the person from toll free they said there is no option to contact through mobile and you can contact through only by mail.

Oct 31st service center manager called me and ask about the status of my mobile form company side and request me to shar if any info from your side ie is from company

And one day i got call from xiaomi india on oct 31 evening 4 pm said that your mobile returned to company from service center because the mobile not holding in service center for long time. And immediatle i called toll free no and ask about status they said that the mobile is in service center

I bought a new mi mobile almost 1 month ago the mobile is hanging and it's screen not work properly. I bought it from mi application as cash on delivery. I bought 3-4 mobile of mi online but there is only in this handset is problematic please solve. Can i exchange this handset of mi. I want to exchange same handset. Please solve my problem. Thank you

Sir/ ma'am,

On 30th october i recieved mi a1 in damaged conditions. I bought it from mi store. First of all i booked the mi a1 on 17th october and it was scheduled to be delivered on 20th october. But, because of the delivery boy's mistake l got it on 30th october. Also in between when i filled the complaint to mi customer care they keep on telling me that in 48 hours i will be receiving the phone but that didn't happen. After the 10 day delay i received a damaged phone. The complaint was held on 31st october and today is 9th november almost 10 days delay. Also including the delivery delay it sums up to 20 days of delay in services. Please provide me with the replacement or kindly refund me the amount that i have paid for the phone i. E. 14, 999. Therefore enabling me to have another phone so that i would be able to carry out my work on it.

My complaint no. Is #[protected].
I have been told that after sending the photo i would recieve a call but, days are passing and no further actions are taken up. I have already sent the photographs thrice. Also the complaint status is shown as closed. Without proper procedure and actions the complaint is closed. Please resolve this issue urgently. As it is causing a great inconvenience to me.

Dilipkumar gajbhiye
[protected]@gmail.com

I had taken "pickmi" service of xiaomi on 15 oct regarding sim slot damage in my guarantee period. There they had not service my mobile (Redmi 3s prime) and also told that this damage could not recover after that they dispatch my moblie and i got it at after 24 days on 9/11/17. When i saw mobile and plucked in charger but mobile is not charging. Battery percentage is not increasing after 3 hours also.

Regards
Arpit kishor
[protected]
Pickmi enquire no — [protected]

I have a mi redmi4 phone. And some touchpad problem create automatic without any creack and without any damage. So i visit mi customer care but not satisfied respose give me from your customer care (S k care-morbi - 363641). So please take a action agains local care. And solve my proble as soon as possible. Customer care officer not received my mobile without any reason. And my mobile is up to date goods condition. I attach a some photo of my mobile. So please as soon as possible solve my problem
My contact number : [protected]

My mi4i phone has a slight loose contact in charging port. I contacted the authorised service centre of xiaomi phone in calicut, mobnet mobiles in yamuna arcade, kallai road, calicut 673002 today morning.. They changed the sub port of the phone and informed me that still charging is not possible, the main port has to be replaced.. When i handed over the phone for repair, the charging was possible with a slight twist of the phone, but after repair at the authorised service centre, now the charging port is dead.. I asked the technician to replace my old port.. However it's not getting charged now.. The authorised service centre has made my working phone dead. I want a solution for this.. The service centre has to make my phone chargeable at free of cost...
Kindly do the needful.

I have already complain before 15 days but not solve my problem. Any time i call xiomi costumer care they reply that will call u within 24 hour. But they don't call me anymore. Any time same ans given by customer care.

Mobile model - redmi note 4 gold
Imei no-[protected]
Name - pradeep kumar mohapatra
Mob no - [protected]

Xiomi complaint number[protected]

I booked data cable and headphone from mi site but in the package i have received only data cable after that i complaints to customer support but they not providing any valid reason for this.
Booked form - www.Mi.In
Date of booking-20-oct-2017
Received date-23-oct-2017
My order no - [protected]
Complaints no[protected]
Name-praveen pandey
Mo-[protected]

I have purchased red mi 4a mobile on 22 nd june, it's touch is not at all working after using four months. I visited madhapur, hyderabad red mi customer service center to get repair under warranty. They are simply saying damage happened because of water logging and they are not going to repair it. Why xiomi is giving false promises as they are going to repair it if damage happen within one year.