Xiaomi India Complaints & Reviews

I bought mi in ear headphones about 2 months back. I loved the product and they worked well for 2 months. Then suddenly the amount of sound became drastically low in left side of headphones. Then i contacted mi customer care and they suggested me to go in mi service centre with the bill. When i went there, it took me about 1 hour to tell them about my complaint. Then the girl who was talking with customer told me that we can't replace them as they are having physical damage. I told them again and again that there is no physical damage and although a physical damage will be resulting in either both sides of headphones to stop working or even the left side should have fully stopped working. But they not listened to me. Then i decided of calling mi customer care again and told them every thing frankly. But then they talked with me so badly and told me that every thing which service centre tells is correct and you can't question their service. Then i decided of getting in again and i asked them that according to rti, i am asking you for the proof that on what bases they said that it is an physical damage. But that girl ignored me. Then i forcefully went to the head of the office and asked her the same thing. When that head asked the girl to prove it to me, the girl changed her statement and said that the engineer told this. Then the officer went to the engineer and came with the good news that the ear phones are not physically damaged. But there is a twist. They said that the product is not in stock and asked me to submit your product and we will call you when the product is back in stock. Today is 5th day and neither i got any call and nor i am able to contact them. And when i call mi customer care, they just go on putting me at hold. Please help me in getting my product back soon.

I bought this product from xiaomi india via their app on 17th oct 2017 the product was delivered to me on 19th oct 2017. I was out of station so i could check the product on 23rd oct and found that it is not working and i placed a complaint via email to them. Incident no.[protected] was raised by them for replacement of the product, one mr. Sandesh sahu from their team spoke to me on phone on the 25th oct and promised that it will be replaced and he said that their replacement team will get in touch with me. They did initiate a pickup through bluedart bu the request was cancelled from their end on the 30th oct. I am still waiting for a replacement till 1st nov 2017. Their customer service is hopeless

I ordered a redmi note 4 mobile from their online mi store on sep 20, 2017. I have cancelled the order #[protected]. Since i didn't like the colour, as per the instruction given by the customer care executive, i didn't receive the delivery and returned the product. I m fed up of making continuous effort to get the refund.
Even after making continuous effort to get the refund - #[protected]. [incident:[protected]], its a failure only

I m making continuous calls to customer care, but all are in vain. I m not getting proper response

I m getting a response mail saying that somebody will call me within 24 he's, only time is running

Customer care executive says the complaint is escalated. But what is outcome of escalating the complaint, nothing

So please help me to get my money back

I purchased redmi 4 and within 3 weeks my mobie fell down and display is slightly got cracked and i given in mi authosised service centre.
Address: plot no. 44 & 45, opp. Mercedes benz showroom, near madhapur police station, kavuri hills, hyderabad, telangana 500081
The people lives in hallosination and and not even know the prices for what they need to charge and they dont bother.
Coming to the story...
I have given my newly broken redmi 4 mobile for change of display the mobile is fully working in condition and i am using the mobile. Before going to the store i called those service center people and enquired about the cost availability and went to sore in 30 minutes.
When i went to store one of the employe took the mobile and given acknowledgement and i went home.
When i reached my home these service centre guy calls and tell that we do not have that part (Display) available and they dont know when it will come again i asked them to keep order also. The people says dont know...
Then i went to store again to collect the hand set... Then another story begins... They asked to wait for 3 more days to get the display... Then i told that i can wait for 7 days also but there is no proper communication from the people.
Then i felt that this is not going to work no longer and asked to return the hand set. They agreed and about to return the handset and asking to pay rs.120/- as service charges...
Then i was surprised like anything they way they treated me...
My scenario clearly says that to replace the display thats all and what these people do in checking the display.

Bottom line:
These people are cheating the customers like anything and they dont even bother.
Lots of miscommunication
No proper knowledge...

I bought a redmi note 4 black'64 gb mobile from flipkart on 27.07.2017' order id od[protected]' imei/serial no:[protected]. After few days used' i understand mic problem of this mobile' out going low & eco sound' from other side every one not get cleared sound of me, then i went service centre (Intech solution, malda' west bengal), they updated software, gave me. But problem not solved. Again i go there, they keep my set almost 10 day ' there i check mobile but problem not solved. Again then i keep the mobile for problem solution for total near about 30 days but mic problem not solved. I want solution sir.

Maine 27th sept ko flipkart se redmi note4 64gb mobile liy.
Jo 8th oct ko automatically switch off ho gya, phir dubara on nhi hua. Phir maine 9th oct ko sasaram k service center main diye toh wahan check kar k bole ki mobile dead ho gya h, motherboard change karna hoga.
Usdin (09th oct) k baad se abhi tak mujhe mobile nhi mila kewal date mil rha h.

It was the worst experience i've ever had before. This service center don't deserve even a star. Even without seeing the product they deny to do the service.

My problem with the phone was its speaker was not working and also it was hanging with the nominal use.

They ask you to never come back to the centre. They take their customers for granted.

And waiting time... Omg for even a single simple thing they make customers wait for an hour atleast.

They were shouting at customers like anything. I've never watched something like that before.

Horrible!!! Experience

I had purchased redmi note 3 from amazon.in on 27.10.2016. But on 26.10.2017, there is some display problem for which i have contacted the authorized service centre of xiaomi in silchar on 27.10.2017. But unfortunately they told me that my mobile can not be repaired under warranty. But as per the warranty manual that was given with the mobile, it was written that the limited warranty starts from the day the customer receives the item. When i told about this to customer care executive they asked me to mail amazon and to send one copy of the mail to them. For this i had contacted to amazon and request them to send me a mail about warranty. I have also contacted mi customer care but they told me that my mobile does not fall under warranty as it has completed 1 year. When i show amazon's mail to customer care of xiaomi in silchar, assam, they told that the mail was not properly written. Hence they need to contact mi customer care. Now what should i do. If it is written in warranty manual of mi that the limited warranty starts from the day the customer receives the item then why my mobile will not come under warranty.

Mera mia1 phone ka display ka sirf glass gir ke toot gaya tha then i contact to service center of jaipur to replace display
They said... 3800 rupe charge hoga combo change ki jayegi
But muje lagta h unhone sirf glass change kia hai phon ka dispay nhi
Or chanrge pura lia hai
Phone warranty me tha par bill pe likha hua hai out of warranty
Mere pas us service center ka bill hai jo attach kar rah hu
Plz consider it...

Hello,
I have bought redmi 4 from mi india on 14th sep, 2017 and delivered on 9th sep, 2017. It has a sim card slot issue, so that i request replacement. They pick up the device got replacement of device on 9th oct, 2017. It has a screen defect. Second time i got defective mobile. I complaint for this. They called me and agrees to give me refund. Refund request initialised on 11th oct, 2017 and today is 31st oct, 2017. Still not got the money back in my account.

Required information :
Order id : [protected]
Model no : redmi 4, 32gb + 3gb black

Please help me to get back my refund amount.

It is not connecting to my mobile app please do something. Any part of band does not working properly. Time is stoped at 4:04pm steps are not counting nothing is showing properly please do something fast. It is not connecting to mi fit app since it was long time to connect through my phone. I also started to use new phone because old phone was damaged. I am in panic please please take a action on my complain i am in need of it.

I was surprised listening to this and said i want my handset replaced instead of motherboard as it motherboard is a key part of the phone and it should not be dead within 2 weeks. Why these xiomi service center people do not replace mother board, as my pjhone is in warranty. My mobile is redmii note 4. I have purchased just 20 days ago. I have original bill, even then mi service center people are not taking my complain and they are suggesting me to take new hand set

I recently bought mobile phone from mi store. The charger was working fine for 2 days then it stopped working. I called the customer care at first they told me we will replace your charger. After couple of weeks they told me we can't replace only charger we have to replace whole mobile, but if you visit service centre which is 300 km far away from srinagar then we can replace your charger even though this statement is not written anywhere in replacement policy. Hope you can help me regarding this issue. Thanks

Hi,

I am not able to understand for a cell phone product cost which is around rs 15, 000/-, the lcd display replacement cost is rs 6000/-, what kind of logic is this and is this fair way of making business in india. This is pure exploitation, utter killer, you sell whole product at cheaper cost and later you want sell and make money out of spare parts sell?

I want to go to consumer court on this, let me know?.

Kedarnath - [protected].

I have ordered redmi 4 phone on 25th september 2017 and received on 1st october 2017. I started using it only from 15th october 2017. Suddenly on 15 th my mobile was switched off and could not be switched on i have visited nearby service centre there only i came to know i have received duplicate from mi phone xiaomi site with void seal broken. They replied motherboard has to be replaced. Hence i contacted customer service team for replacement, they were not providing proper resolution. My total money loss. Refer my mail id [protected]@gmail.com case i'd:[protected]
[protected].
Invoice no: [protected].

I took mi5 on december 2016.. The screen is showing some white lines.. I took it to the service centre but they told no warranty will be applicable since the back of my phone have cracks.. The cracks came 8 months back on falling from my hand.. It have nothing to do with the screen and if you want proof i can show the cracks photos taken 7 or 8 months back.. I want to replace the screen..

I bought this mi note4 last 3 months before,.
The phone is working good. But there are some issues regarding the 4g slot.
Specially vodafone 4g is not working, and there are no updates also.
I tried to contact with the customer care service but the response is not to the marks.
Try to resolve this as soon as possible or get an update to resolve this.

Sir i bought redmi 4a then on the very next day i noticed that its flashlight was not working. I went to redmi service centre. After checking my mobile they told me that the ic on my motherboard are damaged and they need to replace the motherboard. But they told me that i will have to pay rs4500 for it because the motherboard dies not comes in redmi warranty... I just used that mobile for only one day... What can i do... Please tell me... Whether motherboard comes under warranty or not

Courier reject delivering shipments and mi india provides no response for the deliver of the products. Need complete resolution.

Why are my shipments returned pls re attempt the delivery, to deliver the product. I want the parcels sir, i want complete resolution. Kindly reattempt the delivery. I want this product.

Kindly re attempt and deliver the products.
Followings are the mi account's order number with tracking/awb no of delhiver courier:- kindly check
Either by order no or by tracking no and arrange for next day delivery:-

Order id - [protected]
Tracking no.[protected]

Order id. [protected]
Tracking no.[protected]

Order id. [protected]
Tracking no.[protected]

Order id. [protected]
Tracking no.[protected]

Order id. [protected]
Tracking no.[protected]

Order id. [protected]
Tracking no.[protected]

Order id. [protected]
Tracking no.[protected]

Order id. [protected]
Tracking no.[protected]

Order id. [protected]
Tracking no.[protected]

Order id. [protected]
Tracking no.[protected]

Order id. [protected]
Tracking no. [protected] (Bluedart)

Order id. [protected]
Tracking no. [protected]

Order id. [protected]
Tracking no.[protected]

Order id. [protected]
Tracking no.[protected]

Order id. [protected]
Tracking no.[protected]

Order id. [protected]
Tracking no.[protected]

Order id. [protected]
Tracking no.[protected]

Kindly re attempt the delivery
Please mail the delhivery courier to deliver the item.
I'll self collect it tomorrow not 1 or 2 but all,
Kindly call me by this no.
Ph. No [protected]
[protected]

I have purchase online mobile but received damage mobile.
Model. Redmi 4 black. Screen damage. I am very tired to have this type of mobile. Service of xiaomi is very useless. I have to try to call costumer call service but i am not satisfied form xiaomi. I am trying to get solution for 2 months but till date i did not get a proper solution. Now i want to change my mobile. Please enter my complaint and change my mobile shortly.
Thanks