Xiaomi India Complaints & Reviews

Dear team,

I have booked pickmi service on 30th sep-17 for my xiaomi redmi note 3 gold.

But due to pickup issue from mi service provider, phone was reached to mi service center on 16th oct-17.

Now mi team is claiming that the phone is out of warranty and i need to pay the payment for repair. My warranty last date was 02nd october. But due to consecutive holidays, mi service centers was closed from 30th sep to 02 oct-17.

Now this is not a issue from my side, delay was happen due mi side only. I have confirmed the warranty from mi service team also as there was the pick up issue. They clearly told me that my phone will be repaired under warranty.

Now i got a mail that i need to pay the amount for repair charges.

Now tell me how can the mi service team declined the warranty.

My inquiry no. Is - [protected] and regarding the issue the interaction id is[protected].

Regards,
Harish negi
+91-[protected]
+91-[protected]

I'm too much unsatisfied with redmi 4. I didn't get service in mi service centre. I'm very disappointed with this service. I bought redmi 4 but after few days it is automatically switched off during charging and now it is not responding. I went to the mi service centre but they are not helpful and treatment is not proper. It's very dispointing. I didn't get proper service. And i'm totally unsatisfied with this mobile

Firstly they told me to wait for 1.5 hours and after then for 2 more hours and at last after wasting my 4 precious hours they said, "sorry sir the parts required is not available with us. So you will have to collect your phone after7 days". The service centre does not have parts available of the phone. Due to this they retained my phone for a week. And after asking how will i manage for a week... They replied sir parts is not available so you will have to manage anyhow.. It's your problem we can't do anything..

Hi team,

I have ordered redmi note 4 gold 4g+64g on 17/10/2017. But delivery was not done and when i call to mi customer center ([protected]) for assistance they said the we have rejected the product.

When i have asked for rejections reason they said it is by call. My aunt received call, she does not know hindi and she didn't replied any thing for rejection.

But how company people rejected without proper consent from the customer about the product

Order number [protected]
Tracking number [protected]
Courier company ecom

I am unable to upload the attachment.

Kindly confirm revert on this issue.

Regards,
K. Krishna

On 1st of october i got damaged phone (Screen broken) in delivery and on the same day i raised a request for the replacement now today is 25th and my issue is still unresolved they have done all the process like "reviewing cctv footage" photo verification, even i got a call from local courrier service i dont know what is happening now what are they doing maybe waiting to hire a private investigator.
Whenever i call there solution expert they always tells me that my case is escalated and you will get a call from our backend team, its been two weeks now and i m still waiting i dont know what the f they are doing they can't even provide me the current status of my issue

Ankit upadhyay

Order no. [protected]
(Ordered from mi official app)

1st incident no.[protected]
2nd incident no.[protected]
3rd uncident no.[protected]

Sir, i am nazir hussain, i purchased the products from mi store and i have attached the awb/ tracking number and order number of those shipments which are illegally returning by the delhivery courier at dimapur khermal nagaland & guwahati based courier.
I did not cancel the order. Why they are returning? I need the items.

Its going beyond of my hand as the 'delhivery courier in dimapur are returning all those shipments' whereas i never cancelled the orders nor do i said to return, i asked them to hold for 3 to 5 days.
I want all the parcels, the name includes ' victor frankenstein, albert einstin, nazir hussain'
All those shipments have been shipped by 'delhivery courier' i requested them to hold the products for 3-to 5 days but seems their guwahati's and delhi's department has asked those parcels to return.

The delhivery office at khermal dimapur are illogically returning the shipments which i ordered. I need resolution, why they updating fake status, is this the service they are providing?
They simply said that guwahati's & delhi's delhivery office has asked them to return which i believed to be a blatant lie.

But i want all the parcels, kindly do the needful.
I need complete resolution, the products are very very important to me, i will not stop commenting unless i get my products, i will comment in all websites including consumer court, i need the item, kindly email delhivery to re attempt the delivery. I hereby enclose all the tracking numbers & order numbers.

Nazir hussain
Dimapur 797112 nagaland
Ph. No.[protected]
[protected]

Before few days i gave my redmi note 3 to service centre of ahmedabad, maninagar for my handset problem. They did solve that problem but soon after service of my cell phone i started having battery problem. The battery is draining too fast and the service centre people aren't listening to this and ask for money for replacing the battery even though it was their mistake.

I just purchase mi redmi 3s mobile phone on 15/december/2016 by flipkart. It is not working properly.. Now it is in warrenty period.. Before some days i went to its authorised service center which is placed in tilak nagar and its name is net dot solution and when i went there and they refused me not to repair my phone.. And misbehaviour with us.

My mobile details:-
Imei no.1 is [protected]
Imei no.2 is [protected]
Mobile number:- [protected]
[protected]

Please let me mention that i'm not holding the phone in any weird manner, certainly no different that all the previous phones i had. Brand redmi note 4 august manufactured

While on the call, and although the screen is black, i somehow manage to activate the mute or on hold function.
What typically happens is that the other person suddenly complains, i check the phone and i find either of the two buttons highlighted. Mostly the other person disconnects the call and i have to handle the situation by apologising.
It happens so often that i'm certain its not by accident. Without being absolutely certain, the screen is dark when this happens. Its very difficult to check because at the moment you try check, the proximity sensor kicks in and the screen lights up. What i know is that at the beginning of the call my face is touching the screen and as expected nothing happens. But later and very unexpected it mutes.

Any ideas would be welcome.

I submitted my mi 4a phone for servicing today at aurangabad, maharashtra's service centre at jalna road. The manager sumit dixit asked me to leave the phone at the service centre for a day. When asked what is the guarantee that the phone will be given back in the same condition, he very arrogantly stated that we are not at a street. We are official service providers.in a spat that followed, he was rude, arrogant and disrespectful. He also said this is my name and file a complaint if you want to. Kindly attend to the issue.

[protected] my order id,
Refund id[protected]
Return number: [protected]

29th sep order cancelled,
11oct it was accepted by bangalore warehouse,
23 oct refund succeed,,

And still the customer is waiting for my own money..
I cancelled an order by not accepting the courier and then the order got cancelled, it took 11 days for the product to reach the bangalore warehouse as per mi website, where as it took just two days for the product to reach my place from bangalore warehouse.. Then today i received a message in mi android app,, thereby i checked my bank account for refund amount but still there is no refund...

My mobile phone thread starts heating only after 5 minutes running, whenever i see any game or video, my mobile phone starts heating up, due to which its heat reaches to 45 degrees, due to the third reason no video or game is full of fun.in the future, if there is something unnecessary to my mobile phone then all of its responsibility will be of mi mobile company. Let me know the solution to this problem

I have booked a order mi note 4 on 17 oct 2017, order id [protected]. Order hasn't come on my provided adress but on my mi app id there are showing now that we refused to accept order but there is no one from bluedart company man to give my order. There is not coming after ajmer e tail office it's gone out to ship.
Please send my mi note 4 phone on the same price that i have been booked.

I had kept my phone on charge while i was sleeping. When i woke up. The speaker and mic and charging port was a little melted and the battery was overheating. I unplugged it immidiately and waited for it to cooldown. It's working fine but the body is damaged from below and a little from behind. I had ordered it from amazon with order id[protected] on 24th september.

My redmi 3s primemobile was dead, therefore i went to repair it to the mi service center. There, after a long standing in queue for 1 hrs the engineer took the handset for repairing and told to wait till it get repaired. They changed my mobile battery with another mobile. Now they are not giving my original battery. This battery drains off in 2-3 hours.

Pradeep kumar
Handsets
Fsn: mobekwzyshhjnwgz
Wid: wb88804
1. [imei/serial no: [protected], [protected] ]
Flipkart order id: od[protected]

Dear sir\madam
I have order mobile mi 4 in mi store on 5th aug 2017 and i have received it on 07th aug 2017. From the date i received the mobile itself i facing problem in mobile
I) mobile not charging and charge drained very quickly
Ii) mobile hanged during oncall or attending the call
Iii) mobile get much heat i used headphone to attend the calls

For the above complaint i try to return back still 14th aug 2017 but ther is no option in mi store site within 2 days i got mobile.

After this i went to mi service center in chennai anna nagar radiant on 18th aug 2017 to enquiry about return but without my knowledge they change the charging board in mobile. So i ask why you changed spare they said this is issue so we changed it here after no problem, i accept it and get my mobile from them.

After this i have checked in my home by using but still the same issue exist so again i went to same service center on 19th aug 2017 05 pm to 8.30 pm. They did mobile flash and new version of software changed in complaint id they give previously.

After this i have checked again same issue exist, again i went to same service center on 24th aug 2017 till now the mobile is in service center.

I contact mi toll free no on 25th aug 2017 regarding this complaint that person said that you don't receive the mobile till the technical team give information and he didn't give any complaint ref no.

Again i call toll free on 28th aug 2017 they said wait for 24 hrs the technical team will contact you.

Again i call toll free on 29th aug 2017 they said wait for 24 hrs the technical team will contact you

Again i call toll free on 30th aug 2017 they said wait for 24 hrs the technical team will contact you

Technical person contact me on 06th sep 2017 and asking the job sheet, i send job sheet on the same day

After wait for 2 days i again call toll free no ask about status they said wait for 24 hrs

After wait for 1 day i again call toll free no ask about status they said wait for 24 hrs and request job sheet again

Still the status is same i. E they require job sheet no

I send job sheet again on 11th, 14th oct 2017

Again i call toll free on 16th oct 2017 they said wait for 24 hrs the technical team will contact you

Again i call toll free on 17th oct 2017 they said they need job sheet we didn't receive your mail clearly
Again i send mail with job sheet on 20th three times with job sheet attachment and type as text job sheet number

Again i call toll free for confirmation of mail they said still not get clearly

For my conformation i have send all the mail to service mail id and to my friend and check in my friend the mail receive clearly with all detail what i send

Again
I call toll free they said the complaint ref no[protected]
For your kind information
Job sheet no : wxin[protected]
Hhin[protected]

Please do the need full
2 attachments
Dear sir\madam
I have order mobile mi 4 in mi store on 5th aug 2017 and i have received it on 07th aug 2017. From the date i received the mobile itself i facing problem in mobile
I) mobile not charging and charge drained very quickly
Ii) mobile hanged during oncall or attending the call
Iii) mobile get much heat i used headphone to attend the calls

For the above complaint i try to return back still 14th aug 2017 but ther is no option in mi store site within 2 days i got mobile.

After this i went to mi service center in chennai anna nagar radiant on 18th aug 2017 to enquiry about return but without my knowledge they change the charging board in mobile. So i ask why you changed spare they said this is issue so we changed it here after no problem, i accept it and get my mobile from them.

After this i have checked in my home by using but still the same issue exist so again i went to same service center on 19th aug 2017 05 pm to 8.30 pm. They did mobile flash and new version of software changed in complaint id they give previously.

After this i have checked again same issue exist, again i went to same service center on 24th aug 2017 till now the mobile is in service center.

I contact mi toll free no on 25th aug 2017 regarding this complaint that person said that you don't receive the mobile till the technical team give information and he didn't give any complaint ref no.

Again i call toll free on 28th aug 2017 they said wait for 24 hrs the technical team will contact you.

Again i call toll free on 29th aug 2017 they said wait for 24 hrs the technical team will contact you

Again i call toll free on 30th aug 2017 they said wait for 24 hrs the technical team will contact you

Technical person contact me on 06th sep 2017 and asking the job sheet, i send job sheet on the same day

After wait for 2 days i again call toll free no ask about status they said wait for 24 hrs

After wait for 1 day i again call toll free no ask about status they said wait for 24 hrs and request job sheet again

Still the status is same i. E they require job sheet no

I send job sheet again on 11th, 14th oct 2017

Again i call toll free on 16th oct 2017 they said wait for 24 hrs the technical team will contact you

Again i call toll free on 17th oct 2017 they said they need job sheet we didn't receive your mail clearly
Again i send mail with job sheet on 20th three times with job sheet attachment and type as text job sheet number

Again i call toll free for confirmation of mail they said still not get clearly

For my conformation i have send all the mail to service mail id and to my friend and check in my friend the mail receive clearly with all detail what i send

Again
I call toll free they said the complaint ref no[protected]
For your kind information
Job sheet no : wxin[protected]
Hhin[protected]

Please do the need full
2 attachments

I ordered redmi note 4 there is microphone and camera issue in the phone... The voice is breaking during the call and the camera picture are very blurred and very unclear.
I want a refund for my orders but flipkart is denied for that. I visited customer service center but they providing ths resolution that are not useful.
I believe that being a seller of my product trunet commerce will provide a resolution in my favour

I purchased router from mi store app in diwali sale few days ago. My order no is [protected] they have given me a defective router 3c the reset button is not working and the range is not upto the mark and also i am not able connect my phone to it. I talked a customer care services to return it but they refused and not accepting to replace it also. I wanted to return it does not want use it.
Gaurav sikka
[protected]
Ludhiana, punjab

My redmi 4 finger print sensor is not working from the first day, when the device received. I want to replace that defective device. I made call to customer service but no step has been taken yet. I also went to redmi service center for 2 days but nothing happened. I want to here by inform you that i am pranab ghosh belong to nadia, west bengal. I placed a order a redmi 4gold 4gb+64gb at mi store on 11th october. The phone was delivered on 14th october2017. As soon as i have started the phone, the fingerprint sensor is not working. So, i have called to the mi customer service center for 2 days (16.10.2017&17.10.2017) but no action is taken by them. They suggest me to go to near by mi service center to replace it but they didn't. Now i am facing many problems with my defective phone and also helpless. I went to habra service center near jessore road and salt lake city service center (Infotel services). I did not get any good response from mi for two days and my replacement period will be over. As per mi terms "we will arrange for a pickup of the old product/device from your address registered with our website at the time of purchase of the product". So why did customer service executive suggest me to go to near by service center? I am harassed by mi. I want that mi employer should come to the place where the device delivered and replace the defective device.

I ordered redmi 4 from mi websites but the courier service of mi is so pathetic.
Mi give responsibility to www.delhivery.com but there courier service is very very very bad.
Please friends ignore www.delhivery.com courier service. If you buy anything in any online
Store pls ignore www.delhivery.com. Worst courier service. I received a message
Regarding out for delivery but didn't get a single call from the delivery boy.
Also they updated a false statement that consignee unavailable. I think they making any fraud with redmi cutomers. This is the last tracking statement
6-oct-2017 10:05 am *_*_d (West bengal) out for delivery
16-oct-2017 06:03 pm *_*_dpp_d (West bengal) consignee unavailable
18-oct-2017 03:43 pm *_*_dpp_d (West bengal) out for delivery
18-oct-2017 11:07 pm *_*_dpp_d (West bengal) consignee unavailable.
Thank u