Xiaomi India Complaints & Reviews

I recently bought mobile phone from mi store. The charger was working fine for 2 days then it stopped working. I called the customer care at first they told me we will replace your charger. After couple of weeks they told me we can't replace only charger we have to replace whole mobile, but if you visit service centre which is 300 km far away from srinagar then we can replace your charger even though this statement is not written anywhere in replacement policy. Hope you can help me regarding this issue. Thanks

Hi,

I am not able to understand for a cell phone product cost which is around rs 15, 000/-, the lcd display replacement cost is rs 6000/-, what kind of logic is this and is this fair way of making business in india. This is pure exploitation, utter killer, you sell whole product at cheaper cost and later you want sell and make money out of spare parts sell?

I want to go to consumer court on this, let me know?.

Kedarnath - [protected].

I have ordered redmi 4 phone on 25th september 2017 and received on 1st october 2017. I started using it only from 15th october 2017. Suddenly on 15 th my mobile was switched off and could not be switched on i have visited nearby service centre there only i came to know i have received duplicate from mi phone xiaomi site with void seal broken. They replied motherboard has to be replaced. Hence i contacted customer service team for replacement, they were not providing proper resolution. My total money loss. Refer my mail id [protected]@gmail.com case i'd:[protected]
[protected].
Invoice no: [protected].

I took mi5 on december 2016.. The screen is showing some white lines.. I took it to the service centre but they told no warranty will be applicable since the back of my phone have cracks.. The cracks came 8 months back on falling from my hand.. It have nothing to do with the screen and if you want proof i can show the cracks photos taken 7 or 8 months back.. I want to replace the screen..

I bought this mi note4 last 3 months before,.
The phone is working good. But there are some issues regarding the 4g slot.
Specially vodafone 4g is not working, and there are no updates also.
I tried to contact with the customer care service but the response is not to the marks.
Try to resolve this as soon as possible or get an update to resolve this.

Sir i bought redmi 4a then on the very next day i noticed that its flashlight was not working. I went to redmi service centre. After checking my mobile they told me that the ic on my motherboard are damaged and they need to replace the motherboard. But they told me that i will have to pay rs4500 for it because the motherboard dies not comes in redmi warranty... I just used that mobile for only one day... What can i do... Please tell me... Whether motherboard comes under warranty or not

Courier reject delivering shipments and mi india provides no response for the deliver of the products. Need complete resolution.

Why are my shipments returned pls re attempt the delivery, to deliver the product. I want the parcels sir, i want complete resolution. Kindly reattempt the delivery. I want this product.

Kindly re attempt and deliver the products.
Followings are the mi account's order number with tracking/awb no of delhiver courier:- kindly check
Either by order no or by tracking no and arrange for next day delivery:-

Order id - [protected]
Tracking no.[protected]

Order id. [protected]
Tracking no.[protected]

Order id. [protected]
Tracking no.[protected]

Order id. [protected]
Tracking no.[protected]

Order id. [protected]
Tracking no.[protected]

Order id. [protected]
Tracking no.[protected]

Order id. [protected]
Tracking no.[protected]

Order id. [protected]
Tracking no.[protected]

Order id. [protected]
Tracking no.[protected]

Order id. [protected]
Tracking no.[protected]

Order id. [protected]
Tracking no. [protected] (Bluedart)

Order id. [protected]
Tracking no. [protected]

Order id. [protected]
Tracking no.[protected]

Order id. [protected]
Tracking no.[protected]

Order id. [protected]
Tracking no.[protected]

Order id. [protected]
Tracking no.[protected]

Order id. [protected]
Tracking no.[protected]

Kindly re attempt the delivery
Please mail the delhivery courier to deliver the item.
I'll self collect it tomorrow not 1 or 2 but all,
Kindly call me by this no.
Ph. No [protected]
[protected]

I have purchase online mobile but received damage mobile.
Model. Redmi 4 black. Screen damage. I am very tired to have this type of mobile. Service of xiaomi is very useless. I have to try to call costumer call service but i am not satisfied form xiaomi. I am trying to get solution for 2 months but till date i did not get a proper solution. Now i want to change my mobile. Please enter my complaint and change my mobile shortly.
Thanks

Dear team,

I have booked pickmi service on 30th sep-17 for my xiaomi redmi note 3 gold.

But due to pickup issue from mi service provider, phone was reached to mi service center on 16th oct-17.

Now mi team is claiming that the phone is out of warranty and i need to pay the payment for repair. My warranty last date was 02nd october. But due to consecutive holidays, mi service centers was closed from 30th sep to 02 oct-17.

Now this is not a issue from my side, delay was happen due mi side only. I have confirmed the warranty from mi service team also as there was the pick up issue. They clearly told me that my phone will be repaired under warranty.

Now i got a mail that i need to pay the amount for repair charges.

Now tell me how can the mi service team declined the warranty.

My inquiry no. Is - [protected] and regarding the issue the interaction id is[protected].

Regards,
Harish negi
+91-[protected]
+91-[protected]

I'm too much unsatisfied with redmi 4. I didn't get service in mi service centre. I'm very disappointed with this service. I bought redmi 4 but after few days it is automatically switched off during charging and now it is not responding. I went to the mi service centre but they are not helpful and treatment is not proper. It's very dispointing. I didn't get proper service. And i'm totally unsatisfied with this mobile

Firstly they told me to wait for 1.5 hours and after then for 2 more hours and at last after wasting my 4 precious hours they said, "sorry sir the parts required is not available with us. So you will have to collect your phone after7 days". The service centre does not have parts available of the phone. Due to this they retained my phone for a week. And after asking how will i manage for a week... They replied sir parts is not available so you will have to manage anyhow.. It's your problem we can't do anything..

Hi team,

I have ordered redmi note 4 gold 4g+64g on 17/10/2017. But delivery was not done and when i call to mi customer center ([protected]) for assistance they said the we have rejected the product.

When i have asked for rejections reason they said it is by call. My aunt received call, she does not know hindi and she didn't replied any thing for rejection.

But how company people rejected without proper consent from the customer about the product

Order number [protected]
Tracking number [protected]
Courier company ecom

I am unable to upload the attachment.

Kindly confirm revert on this issue.

Regards,
K. Krishna

On 1st of october i got damaged phone (Screen broken) in delivery and on the same day i raised a request for the replacement now today is 25th and my issue is still unresolved they have done all the process like "reviewing cctv footage" photo verification, even i got a call from local courrier service i dont know what is happening now what are they doing maybe waiting to hire a private investigator.
Whenever i call there solution expert they always tells me that my case is escalated and you will get a call from our backend team, its been two weeks now and i m still waiting i dont know what the f they are doing they can't even provide me the current status of my issue

Ankit upadhyay

Order no. [protected]
(Ordered from mi official app)

1st incident no.[protected]
2nd incident no.[protected]
3rd uncident no.[protected]

Sir, i am nazir hussain, i purchased the products from mi store and i have attached the awb/ tracking number and order number of those shipments which are illegally returning by the delhivery courier at dimapur khermal nagaland & guwahati based courier.
I did not cancel the order. Why they are returning? I need the items.

Its going beyond of my hand as the 'delhivery courier in dimapur are returning all those shipments' whereas i never cancelled the orders nor do i said to return, i asked them to hold for 3 to 5 days.
I want all the parcels, the name includes ' victor frankenstein, albert einstin, nazir hussain'
All those shipments have been shipped by 'delhivery courier' i requested them to hold the products for 3-to 5 days but seems their guwahati's and delhi's department has asked those parcels to return.

The delhivery office at khermal dimapur are illogically returning the shipments which i ordered. I need resolution, why they updating fake status, is this the service they are providing?
They simply said that guwahati's & delhi's delhivery office has asked them to return which i believed to be a blatant lie.

But i want all the parcels, kindly do the needful.
I need complete resolution, the products are very very important to me, i will not stop commenting unless i get my products, i will comment in all websites including consumer court, i need the item, kindly email delhivery to re attempt the delivery. I hereby enclose all the tracking numbers & order numbers.

Nazir hussain
Dimapur 797112 nagaland
Ph. No.[protected]
[protected]

Before few days i gave my redmi note 3 to service centre of ahmedabad, maninagar for my handset problem. They did solve that problem but soon after service of my cell phone i started having battery problem. The battery is draining too fast and the service centre people aren't listening to this and ask for money for replacing the battery even though it was their mistake.

I just purchase mi redmi 3s mobile phone on 15/december/2016 by flipkart. It is not working properly.. Now it is in warrenty period.. Before some days i went to its authorised service center which is placed in tilak nagar and its name is net dot solution and when i went there and they refused me not to repair my phone.. And misbehaviour with us.

My mobile details:-
Imei no.1 is [protected]
Imei no.2 is [protected]
Mobile number:- [protected]
[protected]

Please let me mention that i'm not holding the phone in any weird manner, certainly no different that all the previous phones i had. Brand redmi note 4 august manufactured

While on the call, and although the screen is black, i somehow manage to activate the mute or on hold function.
What typically happens is that the other person suddenly complains, i check the phone and i find either of the two buttons highlighted. Mostly the other person disconnects the call and i have to handle the situation by apologising.
It happens so often that i'm certain its not by accident. Without being absolutely certain, the screen is dark when this happens. Its very difficult to check because at the moment you try check, the proximity sensor kicks in and the screen lights up. What i know is that at the beginning of the call my face is touching the screen and as expected nothing happens. But later and very unexpected it mutes.

Any ideas would be welcome.

I submitted my mi 4a phone for servicing today at aurangabad, maharashtra's service centre at jalna road. The manager sumit dixit asked me to leave the phone at the service centre for a day. When asked what is the guarantee that the phone will be given back in the same condition, he very arrogantly stated that we are not at a street. We are official service providers.in a spat that followed, he was rude, arrogant and disrespectful. He also said this is my name and file a complaint if you want to. Kindly attend to the issue.

[protected] my order id,
Refund id[protected]
Return number: [protected]

29th sep order cancelled,
11oct it was accepted by bangalore warehouse,
23 oct refund succeed,,

And still the customer is waiting for my own money..
I cancelled an order by not accepting the courier and then the order got cancelled, it took 11 days for the product to reach the bangalore warehouse as per mi website, where as it took just two days for the product to reach my place from bangalore warehouse.. Then today i received a message in mi android app,, thereby i checked my bank account for refund amount but still there is no refund...

My mobile phone thread starts heating only after 5 minutes running, whenever i see any game or video, my mobile phone starts heating up, due to which its heat reaches to 45 degrees, due to the third reason no video or game is full of fun.in the future, if there is something unnecessary to my mobile phone then all of its responsibility will be of mi mobile company. Let me know the solution to this problem