Xiaomi India Complaints & Reviews

I had given Redmi note prime to MYVA mobiles, Guntur, A.P. on 24/10/2017, job sheet no. 3409. Service request no. is WXIN[protected]. Problem in charging circuit. Continuously showing zero % only even after one hour. Very poor response from service centre, unable to confirm date of completion of repair. Always same answer that spare is yet to come. Not even telling from where or when. please help in resolving the problem so that I get back the repaired phone, thanks & regards - Suresh

My redmi phone is 4 months old its camera stop working the next month from the purchase i had visited the service center more then 5 times initially they had fixed it but after a day or two started facing the same issue & last week i had submitted to the center again and this time the phone was kept for 8 days but again after 2 days it again stopped if i call this customer care number they first dont respond & in twitter they say visit the service center again. I am working lady each half day i take is subjected to my salary deduction.

This is very disappointing & this xiaimi india has no value of time & their customer.

My xiaomi redmi note 3 which was purchased on october 2016 has got some problems. When i was using my phone normally suddenly my display screen disappeared and no response of phone, i tried to power on my phone but couldn't be able to do so. When i tried several times to on my phone by pressing both power on and volume up/down button phone was on. But after using few minutes same problem occurred and could not be able to power on my phone. My battery charging condition was also good at that time (Almost 70%). When i connect the charger a violet indication blinks continously. I think the problem is in power button connected to motherboard. Please help.

Mi.com website started new feature for customer which was cardless emi option...in this feature customer get product through emi option without credit card... But there is an small procedure for apply cardless emi they verify customer aadhaar no, pan card, resident address, employee name, salary etc... But after this procedure they check bank account through zest payment gateway which was not secured by "ssl" certificate... It means they get the customer net banking "username and password"... And easily access it. And also chances dama stolen by third party... So please take necessary action against this issue... I'll also mention screenshot of my screen

I bought redmi note 4 3gb, 32gb variant from flipkart on 23 august 2017 and it is only 2 months nearby and my phone got swelled from mid screen. I went to service center but they are saying it need to be replaced and we will charge for it. When my phone is in warranty period why should i pay money. Its mi who didn't checked the phone properly and the battery got swelled.in the warranty chart it is no where mention that for battery swelling the warranty is not applicable. After paying 11k and i am not getting the service in warranty period as well. Its like total harassment. If they can't provide the service they can shutdown there production in india and go back to there nation. If they are not going to repair my mobile then i am ready to complaint in police station with ipc 420.

I hemant sawant, i have xiaomi mi max prime (Gold 128 gb), imei no-[protected]
I brought mobile 18 oct 2016 as per invoice date. On today (07 nov. 2017) when i returning my office on the way, my mobile getting very hot from last month my mobile frequently getting hot. So i go to your service centre at 7.10 pm at dombivali east. But that service centre closed so i go near local mobile service centre because my mobile getting very hot and not able to hold in hand. Mobile cover open and that time my mobile battery get blast and burn in hand.
So please take necessary action for this matter and return my loss.
Mobile and contact details
Xiaomi mi max prime (Gold 128 gb)
Imei no-[protected]
Hemant sawant cont no - [protected]
Dombivali district - thane
Maharashtra india
Enclose: -1) billing invoice
2) images of mobile

I was purchased a redmi note 4 (3gb ram) black variant 3months ago, now i can noticed some ghost image in screen, because the screen was burn.
I visited a service centre located in west bengal at habra, but they said me this is not an issue, it's normal, and ignored to replace or repair the screen.
So what can i do now?
And i asked xiaomi, is that your warranty policy?
I just hate xiaomi after sell service.
Please solve my issue.

My phone is under warranty and is not working currently.
Phone was fall down from approximate height of 1 feet and suddenly got switch off. Then i tried to start it by placing in charging. But phone does not gets charged at all. Battery shows 0% all d time and as i remove it from charging socket it gets switch off.
I visited mi service centre in vapi today name is " ezzy enterpise" firstly he said that " charging socket is damaged due to water damage and shall be replaced cost will be 550/- rupees" i replied " its accepting charging only that battery does not gets charged" then also he said " the problem is with socket only" after replacing socket problem was not solved and that mother #* guy said that mother board is damaged due to water. And charges of the same will be 5500/- rupees

What the # is going on? Problem is with battery and your service peoples are saying its mother board issue.

My earphones i bought it from outside but it has been only few months, and it is not working. I am not able to use it for calls nor music. When i listen to music one side is working and the other side is fluctuating. Previous earphones stopped working after few months. This is the second time it is happening and it is kind of annoying. I need a solution for this, i cant let this happen every time.

Sir i have a complain about my newly purchased redmi note 4 phone. The problem is that some time when i do unlock and up the shatter i get a sound like firing inside and i also get the sound when i open and operate the camera, after open the camera when touch the existing photo and when i touch the back bottom i get the sound like firing, i know that there is a inbuilt camera shot taken sound, but this sound is not that sound. Because this is my first xiomi redmi note 4 64gb phone to solve my curisity i discuss the problem with some redmi phone holder. But i disappoint when came to know that there is not such a problem in other phones, because my phone heardly 3 week old.
So i excitingly waiting to know the solution of my problem and i hope you will solve my problem attentively. Now you repace my phone with new one or do something else it's completely under your cosideration. As a xiomi redmi note 4 64 gb consumer i hope you will do best for me.
I am waiting for best reply. Thankyou.

Hi sir,
My name is shashank, i bought mi redmi 4 contains 4gb ram and 64 gb hard disk i used my mobile from past 3 months but while switch on the mobile, i regularly got below error i. E
“com. Android. Systemui has stopped” error, an error in which the entire user interface of a device stops responding, sometimes for as long as an hour.
It tooks long time to respond, sometimes the mobile will restart it takes long time my contact number is [[protected]], i just captured the screenshots which contains the details of the bug as i m a valuable customer i would like to report the bug, please go through it, because mi has lot of customers and it is one of the largest selling android mobile in india

Contact details
E-mail ;- [protected]@gmail.com
Mobile;-[protected], [protected]

I have purchased redmi note 4, 04 gb-64gb through flipkart on 09.10.2017, invoice number - fabagd[protected] but within 01 month i started facing problem of the phone, the phone is not getting switched on. After that i have contacted at mi service centre, smart phone solution at balurghat (Pin code - 733101) on 02.11.17 for repairing within warranty period (Customer information slip number-1292). They told me that after checking they will repair the phone within 3-4 days. But when i again visited on 06.11.17 they replied me that the board has got damaged & they can't assure how many days it will take to repair the phone. It's not a professional reply & if i doesn't get my phone repired/replaced within reasonable time period, then i will be compelled to lodge complaint against mi in consumer forum.
Regards
Arijit sarkar
Arijit[protected]@gmail.com

Hiii
Recently i buy a phone redmi note 4 after using phone only 20 days phone one time when i was sleeping my phone is going full charged so i unplug then i slept. 2nd day tommorrow when i pick my phone i see its display is full cracked. I was in shock when i see that what happened firstly only on edges then automatically going full cracked. Is this a manufacture default or what can i do know.

Recently i have bought this mobile. I feel so glad with this product from you. But after being spent about 2 weeks with it, i found that even though i am not turning off the data connection it automatically turning off without any warning to me. With this stupid activity, many of my important works on online are being interrupted. Please help me.
I'm eagerly waiting for your reply.

Hii
I am the user of mi note 4 dated 22/10/17
After using this device once i charged the 100%then when i sleep that was ok after wake up early in the morning when i see it was cracked only edges then automatically all the display were involved. This phone is fresh only 20 days phone.
So it's humble request to you that this phone is under warranty. So i want new phone or cash. I never ever buy a xiaomi mi phones. First when my frnds told about mi that these phones are too good and frnds told get a mi. Big mistake for my side that why i buy this xiaomi redmi note 4.

In "6-10-17" i had buy a new xiaomi mi max 2 at 15900 and 2 day ago i had updated to miui 9 and i got 3 issues of
1. Notification light not working anymore
2. Auto brightness is also not working
3. Some apps closed it self or getting lag.
Mi service center has told it has some system part issue so in 1 month i could a new phone damage so they told me wait for 1 week and when i asked them what's the exact issue but they only says that system part is not available. It was a new phone i am very disappointed this company phone's

Team, i have mi5 which i'm using from around two years without any issues. But my recent purchase of mi a1 for my wife is having some serious trouble with network reception.in room where my mi5 pickup good coverage, mi a1 cannot even connect to network. But outdoor coverage is ok. But i cannot always be outdoors to attend calls! I have been to service centre but they are of no use. I have tried all possible options to fix the issue but nothing helps. It seems like some hardware issue rather than os. I'm on nov patch level which is latest. Please fix the issue or refund the money back!

Sir my name is vinod. I having redmi note 4 handset which hang in frequently and if we attached a headset after we remove the headset symbol on screen long time due to that voice also didn't come.
Other problem is both keys volume n lock key didn't work properly in frequently.
And the service also is very bad...
This is second complaint regarding same problem but not any kind of response given to us... Please slove the problem..
As early as possible...

I am using a redmi prime phone from more than a year. Battery of the phone started problem within a 6 months o[censored]se. So i visited a mi service centre in aligarh (U. P) for replacement of the battery, the behaviour of the staff was there very rude.in first instance they said company discontinued this phone so battery not available and after that they said you have to leave your phone here for 15 days for getting the new battery. They said this is our policy. Is it so? For getting a battery why i leave my phone there. The service staff's need some lesson how to talk to the customers.

This is purely based on consumer experience. Today (04th november 2017) i thought to buy a air purifier. On checking google, i found one ad from mi.com which says "rs 1000 off" and get the air purifier at inr 8, 999 (Refer to the photos that i have attached). On checking their website it showed that there is no offer.

To my surprise, i reached to customer support team and they first denied it and asked for screenshots, links and on giving them all the proofs they said probably this is an ad error. Ad error? Well if this would have happened in a market like usa then they would have been sued. But we are indians. Right?

On top of this he said it would take few days to rectify the ad and when i asked them what about the issue that i have faced then they just shared me a link to explore their current offers and said you should check this before reaching out to us.

Im so amazed that this is how customer support is handled in india.

Sharing the above, so that we indians can boycott these chinese who are neither friendly on borders nor in their customer support.

Janhit mein jari
Kavish arora