Xiaomi India Complaints & Reviews

I had kept my phone on charge while i was sleeping. When i woke up. The speaker and mic and charging port was a little melted and the battery was overheating. I unplugged it immidiately and waited for it to cooldown. It's working fine but the body is damaged from below and a little from behind. I had ordered it from amazon with order id[protected] on 24th september.

My redmi 3s primemobile was dead, therefore i went to repair it to the mi service center. There, after a long standing in queue for 1 hrs the engineer took the handset for repairing and told to wait till it get repaired. They changed my mobile battery with another mobile. Now they are not giving my original battery. This battery drains off in 2-3 hours.

Pradeep kumar
Handsets
Fsn: mobekwzyshhjnwgz
Wid: wb88804
1. [imei/serial no: [protected], [protected] ]
Flipkart order id: od[protected]

Dear sir\madam
I have order mobile mi 4 in mi store on 5th aug 2017 and i have received it on 07th aug 2017. From the date i received the mobile itself i facing problem in mobile
I) mobile not charging and charge drained very quickly
Ii) mobile hanged during oncall or attending the call
Iii) mobile get much heat i used headphone to attend the calls

For the above complaint i try to return back still 14th aug 2017 but ther is no option in mi store site within 2 days i got mobile.

After this i went to mi service center in chennai anna nagar radiant on 18th aug 2017 to enquiry about return but without my knowledge they change the charging board in mobile. So i ask why you changed spare they said this is issue so we changed it here after no problem, i accept it and get my mobile from them.

After this i have checked in my home by using but still the same issue exist so again i went to same service center on 19th aug 2017 05 pm to 8.30 pm. They did mobile flash and new version of software changed in complaint id they give previously.

After this i have checked again same issue exist, again i went to same service center on 24th aug 2017 till now the mobile is in service center.

I contact mi toll free no on 25th aug 2017 regarding this complaint that person said that you don't receive the mobile till the technical team give information and he didn't give any complaint ref no.

Again i call toll free on 28th aug 2017 they said wait for 24 hrs the technical team will contact you.

Again i call toll free on 29th aug 2017 they said wait for 24 hrs the technical team will contact you

Again i call toll free on 30th aug 2017 they said wait for 24 hrs the technical team will contact you

Technical person contact me on 06th sep 2017 and asking the job sheet, i send job sheet on the same day

After wait for 2 days i again call toll free no ask about status they said wait for 24 hrs

After wait for 1 day i again call toll free no ask about status they said wait for 24 hrs and request job sheet again

Still the status is same i. E they require job sheet no

I send job sheet again on 11th, 14th oct 2017

Again i call toll free on 16th oct 2017 they said wait for 24 hrs the technical team will contact you

Again i call toll free on 17th oct 2017 they said they need job sheet we didn't receive your mail clearly
Again i send mail with job sheet on 20th three times with job sheet attachment and type as text job sheet number

Again i call toll free for confirmation of mail they said still not get clearly

For my conformation i have send all the mail to service mail id and to my friend and check in my friend the mail receive clearly with all detail what i send

Again
I call toll free they said the complaint ref no[protected]
For your kind information
Job sheet no : wxin[protected]
Hhin[protected]

Please do the need full
2 attachments
Dear sir\madam
I have order mobile mi 4 in mi store on 5th aug 2017 and i have received it on 07th aug 2017. From the date i received the mobile itself i facing problem in mobile
I) mobile not charging and charge drained very quickly
Ii) mobile hanged during oncall or attending the call
Iii) mobile get much heat i used headphone to attend the calls

For the above complaint i try to return back still 14th aug 2017 but ther is no option in mi store site within 2 days i got mobile.

After this i went to mi service center in chennai anna nagar radiant on 18th aug 2017 to enquiry about return but without my knowledge they change the charging board in mobile. So i ask why you changed spare they said this is issue so we changed it here after no problem, i accept it and get my mobile from them.

After this i have checked in my home by using but still the same issue exist so again i went to same service center on 19th aug 2017 05 pm to 8.30 pm. They did mobile flash and new version of software changed in complaint id they give previously.

After this i have checked again same issue exist, again i went to same service center on 24th aug 2017 till now the mobile is in service center.

I contact mi toll free no on 25th aug 2017 regarding this complaint that person said that you don't receive the mobile till the technical team give information and he didn't give any complaint ref no.

Again i call toll free on 28th aug 2017 they said wait for 24 hrs the technical team will contact you.

Again i call toll free on 29th aug 2017 they said wait for 24 hrs the technical team will contact you

Again i call toll free on 30th aug 2017 they said wait for 24 hrs the technical team will contact you

Technical person contact me on 06th sep 2017 and asking the job sheet, i send job sheet on the same day

After wait for 2 days i again call toll free no ask about status they said wait for 24 hrs

After wait for 1 day i again call toll free no ask about status they said wait for 24 hrs and request job sheet again

Still the status is same i. E they require job sheet no

I send job sheet again on 11th, 14th oct 2017

Again i call toll free on 16th oct 2017 they said wait for 24 hrs the technical team will contact you

Again i call toll free on 17th oct 2017 they said they need job sheet we didn't receive your mail clearly
Again i send mail with job sheet on 20th three times with job sheet attachment and type as text job sheet number

Again i call toll free for confirmation of mail they said still not get clearly

For my conformation i have send all the mail to service mail id and to my friend and check in my friend the mail receive clearly with all detail what i send

Again
I call toll free they said the complaint ref no[protected]
For your kind information
Job sheet no : wxin[protected]
Hhin[protected]

Please do the need full
2 attachments

I ordered redmi note 4 there is microphone and camera issue in the phone... The voice is breaking during the call and the camera picture are very blurred and very unclear.
I want a refund for my orders but flipkart is denied for that. I visited customer service center but they providing ths resolution that are not useful.
I believe that being a seller of my product trunet commerce will provide a resolution in my favour

I purchased router from mi store app in diwali sale few days ago. My order no is [protected] they have given me a defective router 3c the reset button is not working and the range is not upto the mark and also i am not able connect my phone to it. I talked a customer care services to return it but they refused and not accepting to replace it also. I wanted to return it does not want use it.
Gaurav sikka
[protected]
Ludhiana, punjab

My redmi 4 finger print sensor is not working from the first day, when the device received. I want to replace that defective device. I made call to customer service but no step has been taken yet. I also went to redmi service center for 2 days but nothing happened. I want to here by inform you that i am pranab ghosh belong to nadia, west bengal. I placed a order a redmi 4gold 4gb+64gb at mi store on 11th october. The phone was delivered on 14th october2017. As soon as i have started the phone, the fingerprint sensor is not working. So, i have called to the mi customer service center for 2 days (16.10.2017&17.10.2017) but no action is taken by them. They suggest me to go to near by mi service center to replace it but they didn't. Now i am facing many problems with my defective phone and also helpless. I went to habra service center near jessore road and salt lake city service center (Infotel services). I did not get any good response from mi for two days and my replacement period will be over. As per mi terms "we will arrange for a pickup of the old product/device from your address registered with our website at the time of purchase of the product". So why did customer service executive suggest me to go to near by service center? I am harassed by mi. I want that mi employer should come to the place where the device delivered and replace the defective device.

I ordered redmi 4 from mi websites but the courier service of mi is so pathetic.
Mi give responsibility to www.delhivery.com but there courier service is very very very bad.
Please friends ignore www.delhivery.com courier service. If you buy anything in any online
Store pls ignore www.delhivery.com. Worst courier service. I received a message
Regarding out for delivery but didn't get a single call from the delivery boy.
Also they updated a false statement that consignee unavailable. I think they making any fraud with redmi cutomers. This is the last tracking statement
6-oct-2017 10:05 am *_*_d (West bengal) out for delivery
16-oct-2017 06:03 pm *_*_dpp_d (West bengal) consignee unavailable
18-oct-2017 03:43 pm *_*_dpp_d (West bengal) out for delivery
18-oct-2017 11:07 pm *_*_dpp_d (West bengal) consignee unavailable.
Thank u

My redmi 4a was dead, therefore i went to repair it to the mi service center. There, after a long standing in queue for 3 hrs the engineer took the handset for repairing and told to wait till it get repaired. Then i waited for more 2 hrs, and then the engineer gave the phone. At that time the mobile was perfectly working and then when i came home the handset was automatically switching off and again restarting for mostly 10 times. The next day again i went to the center and again waited for 3 hrs and the engineer gave the handset and told there, it is repaired and at there only itself i used it and after 4 to 5 minutes it again switched off. Then the engineer told to keep it for a day so i again went next day to collect it but he told that it isn't repaired yet. He gave the handset and told to come after 6 days because of diwali holidays. Now whole the day should we waste our time in this only?

Order no.[protected] dated 5th sept 2017
Imei no. -1:[protected]

Sample photos are attached, taken with & without flash on.

I want replacement not repair on my new purchase.

I am leaving to usa on 23rd oct 2017 noon for vacation of 6 weeks. I want your answer well before it

Cell +[protected]

Mobile number : [protected] – krishnakumar r

Imei number [protected]

I had purchased redmi 4 on august 2017. Last week only i noticed the issue in audio quality while taking video. It is not properly hearing while playing the file.

On[protected], i checked through xiomi service center & they asked me to replace the card by saying that the card have liquid damage. There is no way to enter water in it, since i can make calls & play apps from it.

Replace the card under warranty at the earliest.

Regards
Krishnakumar r

I live in allahabad uttar pradesh
My redmi 2 prime display got broken then i went to authorised xiaomi service center in allahabad for diplay replacement and paid total 3008 rs including gst (Rocket science) actual cost were 2199 + 350 (Service charge) + 18% (Gst)
Then i found that the replaced display have scratches and dent over the corner, in clear words that they replaced display with old part not with the new part as they are charging such a huge amount and inspite of that they are cheating customers
When i asked them that’s it’s an old part you had replaced with then they admitted and said will replace it with new part after diwali

Dear sir,

I am facing network issue in my redmi note-4 mobile. I have visited service center for 4 times and the issue is not fixed. I have raised a compliant for the same (Complaint no[protected]. I am unable to use my mobile for more than 15 days. I am calling customer care daily but no proper response from mi side.

Regards,
Dhanapal c

I ordered redmi 4 (Black 32gb, 3gb (Online from mi app. My order id is :[protected]and today was its delivery date and when the delivery boy called me he was not audible to me and when i told him that he is not audible he used abusive language and i refused to take the order and now my order is cancelled. I want it back by some other delivery boy.
How can i get it back?

I have purchased a mobile no. Mi. A1 but the mobile networking was found not working the next day itself. Since i was out of station i submitted the said mobile to the servicing center netsol associates guwahatiafter 10 days. They have changed motherboard of the mobile and i have received the cell the yesterday but unfortunately the same problem existed and display blank when call comes. Once again i narrated my problem. Kindly look into the matterand order the service centre to replace the said mobile as soon as possible. 1st motherboard imei no-[protected].[protected]. 2nd motherboard imei no. [protected]. [protected].

Regards
Kalpajyoti borah,
[protected].
[protected].
Email id - [protected]@gamail.com

Hi
I have perches redmi note 4 mobile in feb 2017. Last week suddenly phone battery is blast and it will damage the screen. I went to service center it will deny the problem. They tell if you want change battery it required rs 1200. And we will not provide the guarantee for that battery.

I have perched 7-8 redmi phone. But i think it big mistake for me trust on redmi.

I purchased note 4 64gb on 12 october 2017. Delivery received on 17.00 time. Very next day dt.[protected]. Mobile suddenly not work as well as i can't charge. I complaint on customer care two time around time 19.00 and 21.15. Representative of company give me 1 reference no. But they can't register complaint due to terms and conditions is job sheet must be necessary. So next day dt.[protected]. I go to local service station (Which address provided by representative on[protected] i standing in que approx 1 hour. After their process of checking mobile. They issue job sheet. Immediately i send scan copy of invoice and job sheet to registered email of company. On 14th to till date their representative told me that our team will call you and they decide replacement policy. I continued call on customer care no. But result zero. And i have not received any call from company. I don't know why i suffering, why i have to call on customer care. What is my mistake? Pay full amount is my mistake?. No body are responsible person? My order id: [protected]. My customer care complaint no. Is[protected]. When i have received this mobile the price of ra. 10999.00 and before delivery mi offered on big bazar (8, 999.00 with exchange and without exchange 9, 999.00) really i have net 2, 000 loss as well as i can't give gift to my daughter. Because her birthday on[protected]. And also i can't afford rs.2000 loss as well as mentally haresment.

Dear sir,
This s to inform that on[protected] i purchased model no redmi a1 hsm no: 85171290
Imei:[protected] through online. Its been almost 1 months i purchased the phone. Unfortunately my phone is not performing well, geting hanged now and then. Enclosing copies of receipt and other records. Looking forward to reply and for resolution. Please contact me on my mobile number [protected]
Address:
Vaisakh r
Jayanivas
Poovattoor east
Kalayapuram (Po)
Kollam (District)
Kerala
Pin :691560
Email 📧 [protected]@gmail.com

Sincerely
Vaisakh r

My order id is [protected] and the tracking number is[protected]. I ordered phone from mi store on 6 october 2017 and today is 16 october 2017 it's been 10 days since i placed my order, but still it has not been delivered to me. The company gave assurance to deliver it within 5 to 7 business days but i have not received it yet. When i tried to contact the courier office at panjim goa, they told me that they have many pending orders, so they can't make it. And asked me to collect it from the office.. Why do you say it will be delivered at home... If you can't be manage to deliver the product at home? I am very disappointed with the courier service... Please deliver my product as soon as possible...

I was a big fan of redmi mobiles once upon a time, i had purchased all members of my family with redmi mobiles (Redmi note, redmi note 3, redmi 4a).

But after the purchase of my redmi note and redmi note 3 within a span of 1 and half year, the mobiles came up with hardware issues (Wifi not working, bluetooth not working, mobile data not working for redmi note 3 and mobile not getting on for redmi note)

Approached the customer care and came to know that mobile is having some motherboard issues and need to repalce it. The cost of motherboard is almost equivalent to almost to the cost mobiles.

Why do you sell such cheap quality mobiles which at least dont last for atleast 2 years?.

Regards

J v srinivas

[protected]

Hi there, i taught to purchase your brand's mobile, redmi note 4 mobile in sangeetha mobiles, but they have denied to offer me to purchase the mobile through bajaj finserv emi card, i had asked the reason, for that they said that its mi brand decision.

They are promoting oppo and vivo mobiles instead of giving the right product to the customer.

The following is the chat conversation.

Pooja
2:52 pm
Hello. How may i help you?
2:53 pm
Hello!
Good afternoon,
Hope you are having a good day.
We would be happy to help you.
May i know your query?

Bharath
What are the documents required for redmi phone purchase and how much down payment should i make.

Pooja
Are you planning purchase through emi?

Bharath
Yes

Pooja
Credit card is mandatory to purchase.

Bharath
In sangeetha mobiles there is a option to purchase through bajaj emi card ryt?

Pooja
Yes we will accept but mi brand doesn't support bajaj finance card.

Bharath
Why, is there any reason for that?

Pooja
Mi brand decision.

Please do reach me through emial @ — b[protected]@gmail.com