Xiaomi India Complaints & Reviews

मैंने एक रेडमी 3S Prime मोबाइल जनवरी 2017 में ख़रीदा था।पिछ्ले महीने उसमे टच में प्रॉब्लेम या गयी तो मैं सतना सर्विस सेंटर गया 29 सितंबर को मैंने अपना मोबाइल सर्विस सेंटर में दिया ।कल मेरा मोबाइल सर्विस सेंटर वालों ने दिया ।मगर मैने घर पहुंचकर चेक किया तो मोबाइल का टच काम नहीं कर रहा था ।आज मैंने दोबारा मोबाइल लेकर सर्विस सेंटर गया तो सर्विस सेंटर वालो ने मोबाइल को वारंटी में बनाने से मना कर दिया। काफी कहा सुनी के बाद उन लोंगो ने मोबाइल को वारंटी में लिया। 29 सितम्बर से मै मोबाइल की दिक्कत झेल रहा हूँ।

मैंने एक रेडमी 3s prime मोबाइल जनवरी 2017 में ख़रीदा था।पिछ्ले महीने उसमे टच में प्रॉब्लेम या गयी तो मैं सतना सर्विस सेंटर गया 29 सितंबर को मैंने अपना मोबाइल सर्विस सेंटर में दिया ।कल मेरा मोबाइल सर्विस सेंटर वालों ने दिया ।मगर मैने घर पहुंचकर चेक किया तो मोबाइल का टच काम नहीं कर रहा था ।आज मैंने दोबारा मोबाइल लेकर सर्विस सेंटर गया तो सर्विस सेंटर वालो ने मोबाइल को वारंटी में बनाने से मना कर दिया। काफी कहा सुनी के बाद उन लोंगो ने मोबाइल को वारंटी में लिया। 29 october से मै मोबाइल की दिक्कत झेल रहा हूँ।

I ordered redmi note 4 64gb. (Rs. 10999) on dated 22/09/2017 & received on 25/09/2017 for my relative.

I got back camera problem after 13 days
Due to expired replacement policy i was refused for replacement.
Do needful

Name ; mahendra parmar ([protected]@yahoo.com)
Contact no. : [protected]
Order details :
Order id
Od[protected] item)
Order date
Fri, sep 22nd '17 9:49 am
Total amount
Rs. - 10, 999/- through cash on delivery
Cash on delivery received 25th sep. 2017.

I ordered redmi 4a 3 gb+32 gb (Rs. 6999) mobile on dated 28/09/2017 and received on 02/10/2017.
Since sunday (08/10/2017) applications get operated by ownself without pressing button.
I called yesterday (09/10/2017) to customer care he replied that i had to go to mi service centre and get job sheet no. Then phone would be replaced.
Inspite of replacement policy of 10 days i got such answer.
Unsatisfactory service & unsatisfactory answer.
Name : vaishali shah ([protected])

Dear sir, 3 months ago i brought a redminote4 black colour mobile from bigc mobile centre. Now i am facing problem with the mobile. As the back pouch of the mobile is slightly bending towards battery. As i am panicking it may results towards a ballast as the pressure increase in the battery when the pouch touches so please exchange my mobile with the new mobile or check my mobile throughly and ensure me that mobile is in safe condition

Yesterday i purchase mi band which is wrongly shoes full band of mi i thinked its is whole watch but when i pick my order then its is only strap of band not in capsule with it i purchases two mi band and then complaint to toll free no. With aniska she dont return my order nd its is your website developer mistake not mine we are complaint (Fir) and p i l file and go consumer court against your company and i also give in news also that your company cheating with natural person i give 15 days to solve my problem and return my money... Thankyou
My order no.:[protected]
My mobile no. [protected]

I contacted the service centers via call to inquiry if battery for redmi 2 prime was available or not, i contacted 4 service centers but in none of them was the item available, and when i contacted the customer care they asked me the job sheet number but they just act like a fool because i told them that i contacted through call since the service center is far away from my location, they still are asking for job sheet number. But my point is that spare parts must be available at the centers and when i queried about when it would be available again they just denied by saying it won't be available again.

Dear sir, i have 3 mobiles of mi in my family. I m satisfied customer of mi. But last month i got some problem in my note 3. I went to the service center located in sector 35 chandigarh india. They provide me the free under warranty service but after that the prob is not solved and new problems get statted like automatically disconnect by mi band 2, auto mute while calling neither the voice comes nor goes.
And the behavior or system off that care is very bad. I saw them dealing whith coustmers disrespectful.

I have purchased a redmi 4 through amazon on the 8th of august, it arrived on the 9th of august. I found that the sim to be inserted was microsim and took 2 days to get the new sim. After installing it and using it i came to know that the phone mic is defective as all my callers were telling me that they could not hear my voice or my voice was very faint and not audible. I thought it was tower problem and was still using the phone and informed amazon and they told me to download smart check app and check it passed through without complaints and the 10day replacement window closed both amazon and redmi staff started to dodge me and so i sent back the phone to green mobiles c/o amazon seller services vide dtdc courier and the courier did not give me receipt and after 10days i emailed amazon about the status and they are telling me they have not received the phone. Then after collecting it i spoke to customer care amazon and they told me to take it to redmi service center in indiranagar. I went to the service center and was given a token as 117 at 2 pm and by the time my turn came it was 2 hours. I was informed that if the phone is registered for repair it will be void of warranty so i came back home and called amazon because their toll free number was not working. Amazon tells me that you just give the phone and give us a receipt and we will handle it from there.
The redmi story: i was shocked to see that people had come there with their brand new phones and sitting with their families and the service center has clearly displayed the price list of items frequently changed for the phone. It included mother board, mic, speaker, charging port, etc. Most of the people sitting there were having new phones. One more customer had given the phone for repair and they have damaged her screen and they want her to replace the screen at a cost. Phones bought on ebay are avoided etc and by the time i came out the token had reached and 170 and then the server went down etc. I am a person who frequents the military hotel and in those hotels you will see a board items available like head curry; liver fry, intestine, brain fry, mutton ball. I felt that the redmi service center was as crowded as the military hotel.
Now i am again forced to back to the service center take a token and then get a receipt for my phone and i think this will go on and on. I really admire the patience of the 100 customers waiting patiently to get their turn and then weather warranty or no warranty you need to pay inspection charge and give your phone.
The dtdc story:
The dtdc person went there to their office and gave a call and then staff of amazon tells me this is not the address and we cannot accept the phone as return window is closed. I asked dtdc for a tracking id and they had also cheated me as the franchise in order to make more money did not log the consignment so they did not have tracking id and after getting in touch with dtdc mr. Shivam with mobile number [protected] initially was very cooperative then he told me just collect the phone back and then we will solve the problem. After collecting the phone he is telling me you do what you want. My franchise has cheated not me so handle with the franchise. I told him that the franchise represents you and if franchise cheats then it amounts to you cheating me. Ultimately, he told me to do whatever i want this is how we work.

Your service centres are cheating and harassing the customers...

Address of the two service centres i visited :
1:xiomi exclusive, 20h, park street, kolkata, west bengal, 700016

2:mi exclusive service centre, arya regency building, no1, andul raj road, near hazra crossing, behind jatindas park metro station, kolkata, west bengal, india, 700026.

Im a resident of kolkata.. Im very very dissatisfied with the service of the authorised service centre of xiomi mi. This is not the first time im dis satisfied. I have been using mi mobile phones frm long time. And whenever i approach service center with my mobile phones under warranty i face harassment from the members of the service centre. They dont help us. They fraud and cheat us..
This time on 05.10.2017 i went wid my new redmi 4 (Under warranty) because it was not switching on.. They kept me waiting for 3 hours and after that they told me that it will cost me rs. 8510.16 to repair the mobile which is more than the price at which i purchased that mobile. I purchased it at rs8481.25. They told me lie that liquid has entered in the pcb.. No liquid has ever fallen on the mobile.. I kept my mobile in the sun light after few minutes when i charged it it got switched on..
Next day i found that my wifi connectivity was not working properly. I went to another service centre. They made me wait for 4 hours and while examining it when they coudnt find the problem they said that problems like that doesnt come under the warranty. I fell so cheated.
Its not only me who faced this kind of harassment from the service centres.. There were many customers who were dis satisfied with the service because they were made to stay for 3-4 hours and after that they were bluffed that their problem doesnt come under warranty.

I request you to please look in to the matter as soon as possible. And if your respected company cannot provide warranty in reality then plz stop bluffing and cheating ur customers in the name of warranty. Please stop cheating your customers and stop harassing them. Please revert back.

Redmi 4 phone purchased on 24. May 2017 through amazone network. The phone got damaged on 4 october 2017. Display is not functioning and damaged in small pressing while travelling in bus,.in the incident the phone was bent and there is a small scratch on the screen the guarantee period is not over.
We kindly request for replacement /repair please contact phone no.[protected]
Serial no. Imei - [protected]
Amazon.in order no.[protected]

Order id[protected]
Dear sir,
I have purchased this product redmi note 4 64 gb on 19/08/2017.
We have done full battery charge but.. It's not giving appropriate backup.
It's giving only 5 hours backup.
Previously we have purchased redmi note 3 32gb. It's giving good backup without any single problem.
We have purchased one more set redmi 4a... Recently only.

So you are requested to kindly solve our problem regarding battery backup of redmi note 4 64gb variant immediately.
Please confirm status on my cell no [protected].
Or email id [protected]@gmail.com

Sir i bought a remdi 4a 32 gb gold nearly 1 month ago... I have facing a problem that is when i connect my phone with a redmi charger provided with phone, then my phone and charger both becomes too hot even after 10 minutes. And then my phone becomes hang for 3 to 4 minutes. And even if i use internet or i play a game continue for just 5 minutes then also phone becomes too hot... What should i do...
How my problems finished...
Kindly solve my problem.

I bought this mi5 phone. A month ago my battery doesn't last a day so i went to the service centre and there they fixed the issue however there were some sensor issue and they refused it fixing because they don't know about the gyroscope sensor.. The engineer didn't know what kind of os was installed. After a month i again visited that place and all i got in return was the phone was dropped in water. Everything works fine just the gyroscope sensor doesn't work

My name is bijo joseph, mobile no : [protected] from chennai

I have purchased redmi note 4 64 gb from sangeetha mobiles, chennai on 22/07/2017. I was using the mobile and faced below issues and visited the service centre at anna nagar, chennai 3 times for the same issue dates and type of complaint detailed below.
Visit : 1
Date : 02/09/2017
Service centre : mi service centre, radiant eserve, anna nagar
Issue : black screen, mic low sound in non calling
Service record no : wxin[protected]
Activity : updation of software and inspection of the mobile.
Remarks : the service executive shared that he has updated software, in the mobile and will not be facing any more issues
Visit : 2
Time spent in service centre : 4 hours
Date : 20/09/2017
Issue : black screen repeat issue
Service record no : wxin[protected]Being repeat complaint they did it in the same old complaint)

Visit : 3
Time spent in service centre : 4 hours
Date : 06/10/2017
Issue : black screen 3 rd time on 05/10/2017
Service record no : wxin[protected]

Not getting proper feedback or response on the issue

I purchased mi bluetooth handset worth 899 on 29/9/2017 it delivered on 4/10/2017. When i checked it... It didn't support in other devices except redmi 4.. When i contacted customer service... They refused to accept my return request even after 1 day of delivery. They says that you can replace it from their service center which is 20 km away from me. Please do something to stop this fruading. How can they deny by their return policy.

Sir
I bought mi max prime before 8 month ago and in between one time mother board damage according to service center it was damage by liquid then i replaced it by 12k now it power switch not work and again went to alwar rajasthan service center again they told that it is damage but there was no scratch marks in phone now they close it and when i check my phone there was one issue came that volume switch also not work and they deny to repair it...

Pl do needful

Dear sir i have purchased last week xiaomi 4a mobile phone, but now i'm returning of this product. Because of in this mobile don't having the at a time inserting 2 sim and memory card, before i don't know this option. So please take this mobile return. Now i have plan to change purchase of redmi note 4 mobile phone, please take this return. Please i need this above.

Dear,
I am a student, studying at bangalore
I have sent my device for repairing to mi service center by availing the pick mi services (Within warranty),

Its been a 10 days plus, and now they are saying that device has physical damaged which is not fact.

And they are denying from the warranty services saying my device is damaged. However it was not damaged when i gave to pick up guy, pick up guy has physically checked the device, and then he took.

They tell us that device will get repaired within 7 days.
Its very tough to do follow up more than 15 days and finally getting nothing for a student as i cant call them everyday and emailing everyday.

Kindly do the needful,

Regards,
Sumit
Bangalore

At 27 september morning i got a call from my collegue and my phone fell from my left pocket and it hit the ground and got a
small screen damage .Touch is working properly but the screen has broke.My mom was angry on me my whole family shouted on me it was my first phone .And my last phone may be i[censored] will not repair it.so please do me this favour and repair it as early as u can.