Xiaomi India Complaints & Reviews

I would like to register a complaint against xiaomi servicing centre. I am a user of xiaomi mi max (32gb gold) which i bought from snapdeal on 27th sept, 2016.in a month of august, 2017, i noticed a discolor spot on lower part of the display that's the only issue and phone was perfectly ok while sending it to xiaomi servicing centre. Since the phone hasn't crossed one year and there is no xiaomi servicing centre available in imphal-795001, i thought that it would be best to consult xiaomi customer care about the issue. After discussing with the customer care they provided a complaint no.[protected] and i was told to send it to hetal patel c/o qarmatek services pvt. Ltd. 123/b-1, phase 1, near pushpak estate, ahmedabad, gu 382445 in and they arranged a pick up service and on 25th aug, 2017 my phone was picked up by fedex courier (Tracking number:[protected]. Few days after reaching xiaomi servicing centre on 7th sept, 2017, i received a mail saying phone is declared out of warranty and asked me to pay rs. 7170/- for the repairing. I would like emphasize one thing here i never raised a request to repair the battery. It never had any issue with the battery but they asked me to replace the battery by paying the charges.in the mean time i also contacted snapdeal customer service about the issue. They told me to get the mail confirmation why my phone is declared out of warranty. So, i requested xiaomi customer care to confirm me through mail why the phone has been declared out of warranty and what is the issue with the phone in mail but despite my repeated request they didn't provide anything. During the process on 17th sept, 2017 xiaomi servicing centre returned the phone without repairing. I was helpless and have no other choice but to wait for the phone to arrive. On 19th sept, 2017, i have received the phone in terrible condition. It was completely visible that phone was stripped and roughly handled in xiaomi serving centre. Now the phone is dead. I tried charging the phone but it doesn't starts up and some part of the display got lose. If i have to repair the phone by paying the charges it's my choice whether to repair it or not. If the customer doesn't want to repair it then they should have returned the phone in same condition as it was before. I would have used the phone without complain. Now the xiaomi servicing centre has destroyed the phone. They are the responsible for my loss. I want to take the legal action against xiaomi servicing centre.

A have bought redmi note 4 handset online few weeks back. Suddenly the touch of the display stopped responding. As i rushed to customer care centre. They don't paid much attention to it and refused to repair the handset with an excuse that "your motherboard is effected by water/liquid so you have to pay 10k to repair this". There is no such instance infact. I am very upset by the callous behaviour of the staff as well as the after purchase service of xiaomi. So i humbly request you to kindly repair it completely or replace it.

Thank you.

Jaunpur service center kept my phone more than 50 days and won't repaired the phone. When i complaint customer care they told your device is out of warranty. They used to close the jobsheet without my permission too. I had submitted my final jobsheet on 28/sep /17 but warranty is upto 15/sep/17. They had not repaired the phone properly, when i insist they said its out of warranty now.
The customer care also not provided any proper resolution i keep on mailing. Due to delay in response by them. Now they also told its out of warranty and making excuses why had you collected the phone. Earlier they used to called and said"sir apka phone ban gaya hai jakr leliye" jab leliya tb bol rhe hai out of warranty ho gaya.
I checked infront of their engineer too they told "ab kya kre sb to badal diya, isse koi diwqat to ni hai" hadd hai.

I buy charger from mi, (Order number: [protected]) i request i don't want to buy anymore but due to it is already shipped they ask to refuge product at time of delivery. But at time of delivery delivery person deliver to my neighbor without call me (Even i request to bluedart do not come for deliver more then 10 times). Later on after 10-15 call and chat finally mi ask bluedart to pickup but he is not provide any tracking number and after 15-17 days after pickup still i have not received refund. I am doing daily chat with them and they only replied that our escalation team is working on it. It's already 40 days. Complaint no.[protected]

My mobile has suddenly stopped charging, when put for charging it shows the sign of charging but do not charge. It was purchased by me in the month of
May 2017. Invoice order id :[protected], invoice no is not legible, sold by green mobile. Shipping address :
Anil kumar
11c navyug adarsh apartments
F block vikaspuri
New delhi-110018.
It is requested to kindly do the needful.
Thanks & regards.
Anil kumar
[protected]
Landline no [protected] (I can be contacted on landline no.)

Sir, i have redme note 3, i visted mi service centre about 5 times, three times it has charging issu, and two times network flactute atomaticall now today i go service center to repare my phone, they told me, you all ready repare it from other store, but i sure i have warrenty in my phone, so that i dont repare my phone from other any shop, i visithed last 5 thmes and they told me i chande charging plate of mobile,

Please reply

Hello sir, i dwaipayan bhattacharjee. I bought redmi 4a mob on 11/05/17. My order id is [protected] bt mob has been bad that i have faced prblm so mny days. I hve provided to u at ur silchar servicing center i did 07/09/17 bt i m nt giving it to mob only. I hve called ur customer support so mny times bt it has not been benefited. The surviving center says, they can not do anything. So i m going to fight ur consumer forum. Do nt do this a msg to the higher authority.

I would like to register a complaint against xiaomi servicing centre. I am a user of xiaomi mi max (32gb gold) which i bought from snapdeal on 27th sept, 2016. Last month i noticed a discolor spot on lower part of the display that\'s the only issue and phone was perfectly ok while sending it to xiaomi servicing centre. Since the phone hasn\'t crossed one year and there is no xiaomi servicing centre available in imphal-795001, i thought that it would be best to consult xiaomi customer care about the issue. After discussing with the customer care they provided a complaint no.[protected] and i was told to send it to hetal patel c/o qarmatek services pvt. Ltd. 123/b-1, phase 1, near pushpak estate, ahmedabad, gu 382445 in and they arranged a pick up service and on 25th oct, 2017 my phone was picked up by fedex courier (Tracking number:[protected]. Few days after reaching xiaomi servicing centre on 7th sept, 2017, i received a mail saying phone is declared out of warranty and asked me to pay rs. 7170/- for the repairing.in the mean time i also contacted snapdeal customer service about the issue. They told me to get the mail confirmation why my phone is declared out of warranty. So, i requested xiaomi customer care to confirm me through mail why the phone has been declared out of warranty and what is the issue with the phone in mail but despite my repeated request they didn\'t provide anything. During the process on 17th sept, 2017 xiaomi servicing centre returned the phone without repairing. I was helpless and have no other choice but to wait for the phone to arrive. On 19th sept, 2017, i have received the phone in terrible condition. It was completely visible that phone was stripped and roughly handled in xiaomi serving centre. Now the phone is dead. I tried charging the phone but it doesn\'t starts up and some part of the display got lose. If i have to repair the phone by paying the charges it\'s my choice whether to repair it or not. If the customer doesn\'t want to repair it then they should have returned the phone in same condition as it was before. I would have used the phone without complain. Now the xiaomi servicing centre has destroyed the phone. They are the responsible for my loss. I want to take the legal action against xiaomi servicing centre.

Mi satna care saying liquid damage and motherboard has problem but my fone workin properly only back key or two more lower keys not working they ask me 2300 to 3000 charge but my fone under i take my fone back. Warranty solve my problem or i am going to consumer foram what i do please suggest me my address dr. Rajedra singh in front of radio colony panoramas chhatarpur m. P. 471001 mo. No.[protected]

The case id for the recent interaction you had with us is[protected]
I have received 2 redmi note 4a as gift from singapore. One set is working fine.in another set in first slat what ever sim inserted, sim is deducted but service like dialing, internet are not getting. One jio sim, which is working in other phone and in other redmi 4a, put in first slat. No dialing and no internet service is getting. I contacted in toll free number as adviced first mi update is installed and then reset to factory setting. Even after i could not get any service. Your technician told that there may be hardware problem. But he did not suggest any solution to the problem. I could not use new phone even after 3 months. Hence i request you to replace the device or set right issue.
Kalyanasundaram
Email [protected]@yahoo.com

Kindly note that the flagship product of xiaomi the mi5 has major issues in gps. After the andriod ver 7 same majority of the phones started having issues. Even after almost an year xiaomi has not found a solution. You have to be a software developer and do changes in firmware to get this rectified.

When you call the support desk they ask to do a factory reset which is cumbersome. Even after doing that it does not work. Just type "gps not working mi" and you will see the complaints from world over. Read the frustration and you will not dare buy mi products.
They are busy only selling and not even bothered to give fixes to existing customers.in today's world service is most important, companies have collapsed only because of poor service, and hope the ceo mr. Manu jain takes note of this.

So even if your mi is working today, you never know the compability status when new version of andriods are launched.

Regards,
Sandip

Bought mi4i from xiaomi through amazon in sep 2016 for rs. 13000. The phone has two problems - no space, switches off automatically. Took the same to authorised repair shop in ghatkopar where i was informed that the model has been withdrawn by xiaomi and no spare parts support is available. When contacted their customer service, the same was confirmed and i was offered rs. 1000 in lieu of no support.

This is unacceptable as i was not informed about the strategy of the company when the purchase was made. Withdrawing support without notice is illegal and the company should be taken to the court in india. They are giving phones at lower rate and then extracting money by making sure that you have to purchase another handset after 1 to 2 years.

By far the worst service experience. Btm service center manager mr k gowda is extremely discourteous and lacks basic customer etiquettes. I have been made to wait for 5 hrs everytime and had to visit 3-4 times just for a simple back cover replacement. They only lie, cheat and dupe unsuspecting customers. Please don't buy the phone cause if you want service, then mi will make your life hell.

I purchased mi note 4 around 6 months before and i have been to service center twice for the same issue and now it is for the third time. They changed the charging jeck twice and now its the same problem for the third time. Please don't buy mi products. Please help me with the same. For the first time i went to vashi service center in mumbai, there they kept my phone for a week and second time i went to ghatkopar where they took almost 3hours to replace the charging jeck and now i can't bear the same problem for the third time. I would prefer people not to buy mi products.
Regards
Navjot pathak

Dear sir,

I perched note 3 in month of march, after 6 month i faced charging port and ear phone plug not work. When i have reach to customer care they told me this problem comes due water interrupting in mobile and charged me rupee 648 they also known mobile is in warranty period, according to me said issue comes due to power fluctuation not due to water. How could they charged me in warranty kindly focus on it and confirm. Care in vadodara near red course.

Regards
Pratigya pandey
[protected]@yahoo.com

On 19th september 2017 i gave my redmi note 3 phone to service centre located at star city mall mayur vihar as my earphone jack was not working the service centre guys replaced my motherboard but the sim tray was not working properly, they fixed it for the time being but it stopped working very next day but my warranty got expired at that time... So i request you to repair my mi phone free of cost because it is not working because of the faulty part which you mi service centre replaced

As per my complaint regarding with my hand set it got damaged and gave it to authorised mi service centre to get repaired and im assured dat within one week i will get my phone but no it shifted to 10 days and now it going to be one month. Not at all aproper positive response i got from service center. They are demanding lum sum amount and nonsense reasons. Its now getting disgusting for me such a worst service and worst output of mi. Wat should i do know should i take some stong action to mi service center to harass us. Or took some strong step to close servive centre. Contact [protected].

I bought mi 5 in october 2016, it worked fine for.6 months then it started showing patches on its display screen. I submit my phone to mi centre jodhpur for repairing when they return me the the display quality is lower now, the phone screen has to tap 2 to 3 time on icon to use it, it hangs with more than 20 times in day. I had spent 25000 on this worst piece. I want a refund or replacement. I have filed a complain in consumer court also.

I have given my redmi 3s under warranty at above mention authorized service center ajmer on date 16th sep to display not working related issue, i have called after a week to collect my device, they told me issues are fixed we have not faulty combo issue is still exist, they told me when your mobile get ready we call you but today 28th sep i didn't get any update from them.

I have given my redmi note 4 under warranty at above mention authorized service center on date 16th sep to fix gps and charging related issue, i have visited the store after a week to collect my device, they told me issues are fixed when i have checked, i found that gps related issue is still exist, then they try many solutions but issue didn't get fixed by them. I was there at service centre for almost 5 hrs as they told me to wait, but no luck. Today 27th sep i didn't get any update from them.

I need to call them 3 to 4 time in a day to get update status, in 12 days not even a single time they called me to give update about the device.

They told me that we have tried all possible solution we are not able to fix this, even they asked me to collect faulty device as they cant provide fix.

My device is under warranty, i have ask them to proceed for replacement but no response.

It is my humble request to look in to this and help me to get out of this.