Xiaomi India Complaints & Reviews

Your service centres are cheating and harassing the customers...

Address of the two service centres i visited :
1:xiomi exclusive, 20h, park street, kolkata, west bengal, 700016

2:mi exclusive service centre, arya regency building, no1, andul raj road, near hazra crossing, behind jatindas park metro station, kolkata, west bengal, india, 700026.

Im a resident of kolkata.. Im very very dissatisfied with the service of the authorised service centre of xiomi mi. This is not the first time im dis satisfied. I have been using mi mobile phones frm long time. And whenever i approach service center with my mobile phones under warranty i face harassment from the members of the service centre. They dont help us. They fraud and cheat us..
This time on 05.10.2017 i went wid my new redmi 4 (Under warranty) because it was not switching on.. They kept me waiting for 3 hours and after that they told me that it will cost me rs. 8510.16 to repair the mobile which is more than the price at which i purchased that mobile. I purchased it at rs8481.25. They told me lie that liquid has entered in the pcb.. No liquid has ever fallen on the mobile.. I kept my mobile in the sun light after few minutes when i charged it it got switched on..
Next day i found that my wifi connectivity was not working properly. I went to another service centre. They made me wait for 4 hours and while examining it when they coudnt find the problem they said that problems like that doesnt come under the warranty. I fell so cheated.
Its not only me who faced this kind of harassment from the service centres.. There were many customers who were dis satisfied with the service because they were made to stay for 3-4 hours and after that they were bluffed that their problem doesnt come under warranty.

I request you to please look in to the matter as soon as possible. And if your respected company cannot provide warranty in reality then plz stop bluffing and cheating ur customers in the name of warranty. Please stop cheating your customers and stop harassing them. Please revert back.

Redmi 4 phone purchased on 24. May 2017 through amazone network. The phone got damaged on 4 october 2017. Display is not functioning and damaged in small pressing while travelling in bus,.in the incident the phone was bent and there is a small scratch on the screen the guarantee period is not over.
We kindly request for replacement /repair please contact phone no.[protected]
Serial no. Imei - [protected]
Amazon.in order no.[protected]

Order id[protected]
Dear sir,
I have purchased this product redmi note 4 64 gb on 19/08/2017.
We have done full battery charge but.. It's not giving appropriate backup.
It's giving only 5 hours backup.
Previously we have purchased redmi note 3 32gb. It's giving good backup without any single problem.
We have purchased one more set redmi 4a... Recently only.

So you are requested to kindly solve our problem regarding battery backup of redmi note 4 64gb variant immediately.
Please confirm status on my cell no [protected].
Or email id [protected]@gmail.com

Sir i bought a remdi 4a 32 gb gold nearly 1 month ago... I have facing a problem that is when i connect my phone with a redmi charger provided with phone, then my phone and charger both becomes too hot even after 10 minutes. And then my phone becomes hang for 3 to 4 minutes. And even if i use internet or i play a game continue for just 5 minutes then also phone becomes too hot... What should i do...
How my problems finished...
Kindly solve my problem.

I bought this mi5 phone. A month ago my battery doesn't last a day so i went to the service centre and there they fixed the issue however there were some sensor issue and they refused it fixing because they don't know about the gyroscope sensor.. The engineer didn't know what kind of os was installed. After a month i again visited that place and all i got in return was the phone was dropped in water. Everything works fine just the gyroscope sensor doesn't work

My name is bijo joseph, mobile no : [protected] from chennai

I have purchased redmi note 4 64 gb from sangeetha mobiles, chennai on 22/07/2017. I was using the mobile and faced below issues and visited the service centre at anna nagar, chennai 3 times for the same issue dates and type of complaint detailed below.
Visit : 1
Date : 02/09/2017
Service centre : mi service centre, radiant eserve, anna nagar
Issue : black screen, mic low sound in non calling
Service record no : wxin[protected]
Activity : updation of software and inspection of the mobile.
Remarks : the service executive shared that he has updated software, in the mobile and will not be facing any more issues
Visit : 2
Time spent in service centre : 4 hours
Date : 20/09/2017
Issue : black screen repeat issue
Service record no : wxin[protected]Being repeat complaint they did it in the same old complaint)

Visit : 3
Time spent in service centre : 4 hours
Date : 06/10/2017
Issue : black screen 3 rd time on 05/10/2017
Service record no : wxin[protected]

Not getting proper feedback or response on the issue

I purchased mi bluetooth handset worth 899 on 29/9/2017 it delivered on 4/10/2017. When i checked it... It didn't support in other devices except redmi 4.. When i contacted customer service... They refused to accept my return request even after 1 day of delivery. They says that you can replace it from their service center which is 20 km away from me. Please do something to stop this fruading. How can they deny by their return policy.

Sir
I bought mi max prime before 8 month ago and in between one time mother board damage according to service center it was damage by liquid then i replaced it by 12k now it power switch not work and again went to alwar rajasthan service center again they told that it is damage but there was no scratch marks in phone now they close it and when i check my phone there was one issue came that volume switch also not work and they deny to repair it...

Pl do needful

Dear sir i have purchased last week xiaomi 4a mobile phone, but now i'm returning of this product. Because of in this mobile don't having the at a time inserting 2 sim and memory card, before i don't know this option. So please take this mobile return. Now i have plan to change purchase of redmi note 4 mobile phone, please take this return. Please i need this above.

Dear,
I am a student, studying at bangalore
I have sent my device for repairing to mi service center by availing the pick mi services (Within warranty),

Its been a 10 days plus, and now they are saying that device has physical damaged which is not fact.

And they are denying from the warranty services saying my device is damaged. However it was not damaged when i gave to pick up guy, pick up guy has physically checked the device, and then he took.

They tell us that device will get repaired within 7 days.
Its very tough to do follow up more than 15 days and finally getting nothing for a student as i cant call them everyday and emailing everyday.

Kindly do the needful,

Regards,
Sumit
Bangalore

At 27 september morning i got a call from my collegue and my phone fell from my left pocket and it hit the ground and got a
small screen damage .Touch is working properly but the screen has broke.My mom was angry on me my whole family shouted on me it was my first phone .And my last phone may be i[censored] will not repair it.so please do me this favour and repair it as early as u can.

I would like to register a complaint against xiaomi servicing centre. I am a user of xiaomi mi max (32gb gold) which i bought from snapdeal on 27th sept, 2016.in a month of august, 2017, i noticed a discolor spot on lower part of the display that's the only issue and phone was perfectly ok while sending it to xiaomi servicing centre. Since the phone hasn't crossed one year and there is no xiaomi servicing centre available in imphal-795001, i thought that it would be best to consult xiaomi customer care about the issue. After discussing with the customer care they provided a complaint no.[protected] and i was told to send it to hetal patel c/o qarmatek services pvt. Ltd. 123/b-1, phase 1, near pushpak estate, ahmedabad, gu 382445 in and they arranged a pick up service and on 25th aug, 2017 my phone was picked up by fedex courier (Tracking number:[protected]. Few days after reaching xiaomi servicing centre on 7th sept, 2017, i received a mail saying phone is declared out of warranty and asked me to pay rs. 7170/- for the repairing. I would like emphasize one thing here i never raised a request to repair the battery. It never had any issue with the battery but they asked me to replace the battery by paying the charges.in the mean time i also contacted snapdeal customer service about the issue. They told me to get the mail confirmation why my phone is declared out of warranty. So, i requested xiaomi customer care to confirm me through mail why the phone has been declared out of warranty and what is the issue with the phone in mail but despite my repeated request they didn't provide anything. During the process on 17th sept, 2017 xiaomi servicing centre returned the phone without repairing. I was helpless and have no other choice but to wait for the phone to arrive. On 19th sept, 2017, i have received the phone in terrible condition. It was completely visible that phone was stripped and roughly handled in xiaomi serving centre. Now the phone is dead. I tried charging the phone but it doesn't starts up and some part of the display got lose. If i have to repair the phone by paying the charges it's my choice whether to repair it or not. If the customer doesn't want to repair it then they should have returned the phone in same condition as it was before. I would have used the phone without complain. Now the xiaomi servicing centre has destroyed the phone. They are the responsible for my loss. I want to take the legal action against xiaomi servicing centre.

A have bought redmi note 4 handset online few weeks back. Suddenly the touch of the display stopped responding. As i rushed to customer care centre. They don't paid much attention to it and refused to repair the handset with an excuse that "your motherboard is effected by water/liquid so you have to pay 10k to repair this". There is no such instance infact. I am very upset by the callous behaviour of the staff as well as the after purchase service of xiaomi. So i humbly request you to kindly repair it completely or replace it.

Thank you.

Jaunpur service center kept my phone more than 50 days and won't repaired the phone. When i complaint customer care they told your device is out of warranty. They used to close the jobsheet without my permission too. I had submitted my final jobsheet on 28/sep /17 but warranty is upto 15/sep/17. They had not repaired the phone properly, when i insist they said its out of warranty now.
The customer care also not provided any proper resolution i keep on mailing. Due to delay in response by them. Now they also told its out of warranty and making excuses why had you collected the phone. Earlier they used to called and said"sir apka phone ban gaya hai jakr leliye" jab leliya tb bol rhe hai out of warranty ho gaya.
I checked infront of their engineer too they told "ab kya kre sb to badal diya, isse koi diwqat to ni hai" hadd hai.

I buy charger from mi, (Order number: [protected]) i request i don't want to buy anymore but due to it is already shipped they ask to refuge product at time of delivery. But at time of delivery delivery person deliver to my neighbor without call me (Even i request to bluedart do not come for deliver more then 10 times). Later on after 10-15 call and chat finally mi ask bluedart to pickup but he is not provide any tracking number and after 15-17 days after pickup still i have not received refund. I am doing daily chat with them and they only replied that our escalation team is working on it. It's already 40 days. Complaint no.[protected]

My mobile has suddenly stopped charging, when put for charging it shows the sign of charging but do not charge. It was purchased by me in the month of
May 2017. Invoice order id :[protected], invoice no is not legible, sold by green mobile. Shipping address :
Anil kumar
11c navyug adarsh apartments
F block vikaspuri
New delhi-110018.
It is requested to kindly do the needful.
Thanks & regards.
Anil kumar
[protected]
Landline no [protected] (I can be contacted on landline no.)

Sir, i have redme note 3, i visted mi service centre about 5 times, three times it has charging issu, and two times network flactute atomaticall now today i go service center to repare my phone, they told me, you all ready repare it from other store, but i sure i have warrenty in my phone, so that i dont repare my phone from other any shop, i visithed last 5 thmes and they told me i chande charging plate of mobile,

Please reply

Hello sir, i dwaipayan bhattacharjee. I bought redmi 4a mob on 11/05/17. My order id is [protected] bt mob has been bad that i have faced prblm so mny days. I hve provided to u at ur silchar servicing center i did 07/09/17 bt i m nt giving it to mob only. I hve called ur customer support so mny times bt it has not been benefited. The surviving center says, they can not do anything. So i m going to fight ur consumer forum. Do nt do this a msg to the higher authority.

I would like to register a complaint against xiaomi servicing centre. I am a user of xiaomi mi max (32gb gold) which i bought from snapdeal on 27th sept, 2016. Last month i noticed a discolor spot on lower part of the display that\'s the only issue and phone was perfectly ok while sending it to xiaomi servicing centre. Since the phone hasn\'t crossed one year and there is no xiaomi servicing centre available in imphal-795001, i thought that it would be best to consult xiaomi customer care about the issue. After discussing with the customer care they provided a complaint no.[protected] and i was told to send it to hetal patel c/o qarmatek services pvt. Ltd. 123/b-1, phase 1, near pushpak estate, ahmedabad, gu 382445 in and they arranged a pick up service and on 25th oct, 2017 my phone was picked up by fedex courier (Tracking number:[protected]. Few days after reaching xiaomi servicing centre on 7th sept, 2017, i received a mail saying phone is declared out of warranty and asked me to pay rs. 7170/- for the repairing.in the mean time i also contacted snapdeal customer service about the issue. They told me to get the mail confirmation why my phone is declared out of warranty. So, i requested xiaomi customer care to confirm me through mail why the phone has been declared out of warranty and what is the issue with the phone in mail but despite my repeated request they didn\'t provide anything. During the process on 17th sept, 2017 xiaomi servicing centre returned the phone without repairing. I was helpless and have no other choice but to wait for the phone to arrive. On 19th sept, 2017, i have received the phone in terrible condition. It was completely visible that phone was stripped and roughly handled in xiaomi serving centre. Now the phone is dead. I tried charging the phone but it doesn\'t starts up and some part of the display got lose. If i have to repair the phone by paying the charges it\'s my choice whether to repair it or not. If the customer doesn\'t want to repair it then they should have returned the phone in same condition as it was before. I would have used the phone without complain. Now the xiaomi servicing centre has destroyed the phone. They are the responsible for my loss. I want to take the legal action against xiaomi servicing centre.

Mi satna care saying liquid damage and motherboard has problem but my fone workin properly only back key or two more lower keys not working they ask me 2300 to 3000 charge but my fone under i take my fone back. Warranty solve my problem or i am going to consumer foram what i do please suggest me my address dr. Rajedra singh in front of radio colony panoramas chhatarpur m. P. 471001 mo. No.[protected]