Xiaomi India Complaints & Reviews

Consumer complaint :
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Order num : [protected]

I purchased a "redmi 4" phone from www.mi.com/in website on 08/09/17. I got the order delivered on 11/09/17. When opened, i found there was a small dent/damage below the power button. So i raised a complaint (Incident:[protected] to replace. They were supposed to replace it within 10 days, but i am yet to get a call back reg the same till today....

There are no service centre or collection centre at bankura district in west bengal. So we cannnot buy any product of redmi phone. Our nearest collection centre has in durgapur (Benachiti) which is near about 60 km from our district. We want to buy mi phone if we get nearest service centre. Please construct service centre or collection centre at bankura district in west bengal....

Redmi 3s prime mobile purchased through online amazon india on 03.02.2017. Imei no. [protected] invoice no:[protected] this mobile was used under normal working conditions.in may 2017, the mobile has stopped working instantly. Repaired by mi service center at vadodara gujarat under warranty terms. The same problem happened to the handset in sept2017, submitted for repair : job card no. Sldin[protected]. Company refuse to cover under...

I purchased mi 4a 32 gb from your mi home it has defect thatswhy i went back there from where i bought for replacement after 3 days and i was told that i should go to service center for doa i went 2 times your mi service center and 2 times mi homes i wanted only doa because of defect on sat in malviya nagar at service center they told me that their senior agent is not available so i should visit to center other day and on monday i visited...

My xiomi note 3 screen is broken. I went to calicut (Kozhikode) service centre after i was assured about availability. Climbing 3 stories and a lift out of service. A rude manager told me no spare and to leave my phone with him. He took my phone and connected it to his desktop without my permission. I refused to hand over the phone and came back. My screen is still not replaced....

I purchase redmi note 4. 32 gb on 15 feb 2017 by flipcart.. After 2 month phone not doing function properly (Hanging problem).. So i snd phone at service centre mi store ahmedabad - memco (Gujrat) but service centre employee return to my phone after 5 days doing reset only... So after 1 month its doing function vry bad & hanging problem vry much... I also complaint at customer care.. My complaint no.[protected] but not found any solution.....

After the phone gets reset i am not able to activate the device because it requires to login to your mi account. For once if i say i forgot my password i immediately logged into mi account through another device and reset my password but all in vain the mobile device doesnt accepts that password. And this is the second time i am facing this problem....

I visited digitech mi service centre barrackpore on 19/09/2017 at around 4:30 and my problem was regarding camera (Redmi note 3). I waited for almost 3 hours and when they returned my mobile i found there was a scratch on the camera lens. When i complained they completely denied the fact that they had done so rather they were saying it was there before they took the mobile and even saying i made this. When i started arguing they said i had...

We ordered an xiaomi capsule headset from the mi app. Order # [protected]. We received a package on 7th september 2017. When we opened the package it was well packed and there was no capsule headset. Instead inside the capsule box there was a old and used headset which was kept inside. We took pictures of the same and made complaints to the customer service and the incidence #[protected]. I have spoken to the floor manager mr. Veeranna,...

This is hardly 2 month old new pioneer p7 grey phone, completely dead one fine day, lodged complaint since 13/9 still they could not import mother board (Such a large company do not have a single mother board as spare??) i do not know how they are managing their services, the shopkeeper told they will replace it on the spot but i am running around pillar ro post...

I don't know why they ask money for warranty period and also they don't provide me job sheet. Very worst performance in theni mi service center. My mobile display is blinking but all them shows fine i m also working in service. They lie me that your display in is problem and they charged 2400 rs. I want the proper answer from xiaomi. And also i want what they fill in job sheet....

I purchased mobile xiaomi 3s prime in december 2016, my phone. It is in warranty. While it was with me it suddenly blast and somehow battery swells and comes out at evening of august 2017 because of that my finger also little bit burner main thing is bangalore xiaomi service center they refuse to accept first, how they can refuse it?? Somehow i convey them to accept but also according to them xiaomi will not repair the same. I claim for new...

I have purchased mobile from mi store online and received damage mobile and they have replacement facility but they do not provide that replacement famility
Still im facing problem it did, t resolved it provide very worst service. I will suggest u to do not buy any product from mi store online. And also im not getting any proper feedback from their side....

I bought a new xiaomi mi a1 from oxygen store @ palarivattom jn, eranakulam, kerala. It works fine when you have a very good signal but the moment you try to receive a call at a low signal area it just restarts. So basically we cannot receive any calls at home if the signal is bit low. I went back to oxygen showroom expecting it to be replaced, but to my surprise they said they will send it to mi service center and fix if it can be. I had...

My phone is restarting without my permission and touch is not working after locking phone in sometimes.
The restarting problem is very disgusting for me this is the 4th mnth after purchasing this phone. I want a clarification for this problem. Touch problem is also a major problem because when some one calls to my number i can't attend the call due to the touch problem. Please resolve this as soon as possible. Otherwise i want to...

Hi team,

My name is moin shaikh
I have bought redmi 3sprime from flipkart in august 2016 order date[protected]after 2 month i started facing battery issue, the battery was getting drain very fast for which i visited your service center thrice and issue got resolved
In the month of april phone sensor stopped working fro which agaion i vsisited your service center
On 27 june 2017 finger, print scanner...

I bought redmi 4 on 25th may 2017 from amazone. From last 2-3 month i was suffering problem with phone. Touch was not working properly, phone is going to hang continuously, it takes more than 8 hrs to charge the same. I was getting problem from the set provided by amazone. Please resolve it on urgent basis. I am having problem from the same device....

Reminder 2

Dear mi team,

With respect to trailing mail and poor service from your centre meanwhile i got call from mr. Madan shanbhag ([protected]), but he is not able to reply properly against to my describe problem and can't give his contact, office address, employee id, superior contact for further escalate problem. Even didn't give direct contact where i can call back.
Further he told in terms of...

Service record no - wcin[protected]

I visit a care center of xiami ludhiana punjab gol market andshare my problem regarfing gps problem of my redmi 3s they
Accept my phone and tell me to wait after waiting an hour they give my phone by flashing a new software of same version which i use in my phone
I checked it again but my problem is not solved i again told them about the problem but they not provide any...

Dear sir!

Order id : [protected]

I have placed an order of redmi 4a on yesterday 30/8/2017, 12.00 pm (Prepaid) with the above order id.

I was trying to cancel the order from the day of order itself. But i couldn't able to cancel. Then i contacted mi customer service twice, as per their instructions i have refused to accept the order from delivery man. After that again i contacted mi customer...