Xiaomi India Complaints & Reviews

I bought a new xiaomi mi a1 from oxygen store @ palarivattom jn, eranakulam, kerala. It works fine when you have a very good signal but the moment you try to receive a call at a low signal area it just restarts. So basically we cannot receive any calls at home if the signal is bit low. I went back to oxygen showroom expecting it to be replaced, but to my surprise they said they will send it to mi service center and fix if it can be. I had bit of argument them with but without much choice i left my mobile there. I called them in the evening to get the status, the response was bit of a non-sense, it looks like mi service center has given a feedback to use a new sim. I informed them that i already got a new 4 g sim and asked them to explain what do they mean by a new sim. They didn't say much, just said give 2-3 days and will let me know the status. I am not able to understand when i am under replacement guarantee period why should i take a serviced phone

My phone is restarting without my permission and touch is not working after locking phone in sometimes.
The restarting problem is very disgusting for me this is the 4th mnth after purchasing this phone. I want a clarification for this problem. Touch problem is also a major problem because when some one calls to my number i can't attend the call due to the touch problem. Please resolve this as soon as possible. Otherwise i want to change this phone.

Hi team,

My name is moin shaikh
I have bought redmi 3sprime from flipkart in august 2016 order date[protected]after 2 month i started facing battery issue, the battery was getting drain very fast for which i visited your service center thrice and issue got resolved
In the month of april phone sensor stopped working fro which agaion i vsisited your service center
On 27 june 2017 finger, print scanner stopped working and charging issue, lcd issue which was resolved but in the month august the issue started again by mobile phone lcd screen is not working
\
I was busy in my studies because of my exams and didn't get the time to visit your service center
I had visited your service center on 7th eptember they had refused to service my phone because the warranty is expired which is incorrect
My phone was serviced by your technician in the month of june and the phone again stop working from august not even it work for 3 months
As per the law you should give me the extended warranty for the replacement parts because there is a fault in your device

I am very dissatisfied with your service as my phone not even work for 1 year

And i want my phone to be replaced without any charges

I may request you to call me on my no [protected] / [protected] and replace my phone

I bought redmi 4 on 25th may 2017 from amazone. From last 2-3 month i was suffering problem with phone. Touch was not working properly, phone is going to hang continuously, it takes more than 8 hrs to charge the same. I was getting problem from the set provided by amazone. Please resolve it on urgent basis. I am having problem from the same device.

Reminder 2

Dear mi team,

With respect to trailing mail and poor service from your centre meanwhile i got call from mr. Madan shanbhag ([protected]), but he is not able to reply properly against to my describe problem and can't give his contact, office address, employee id, superior contact for further escalate problem. Even didn't give direct contact where i can call back.
Further he told in terms of threat to do every thing what i can do.

Dose this way to serve and revert to customer?

Let me have replacement else i have to move consumer court.

New problem arise: mobile screen left side it spotted and became colourless.

On 6 sep 2017 11:48 a. M., "xiaomi india customer services" wrote:
...

Service record no - wcin[protected]

I visit a care center of xiami ludhiana punjab gol market andshare my problem regarfing gps problem of my redmi 3s they
Accept my phone and tell me to wait after waiting an hour they give my phone by flashing a new software of same version which i use in my phone
I checked it again but my problem is not solved i again told them about the problem but they not provide any satisfactory answer they told me to compromise that google map not show accurate location and give my phone to me i tell them to check gps hardware but they not do any thing

I faced very bad experiance from the service center...

Dear sir!

Order id : [protected]

I have placed an order of redmi 4a on yesterday 30/8/2017, 12.00 pm (Prepaid) with the above order id.

I was trying to cancel the order from the day of order itself. But i couldn't able to cancel. Then i contacted mi customer service twice, as per their instructions i have refused to accept the order from delivery man. After that again i contacted mi customer service, then they assured that my amount will be refunded within 1 week. But still i haven't received any notification regarding cancellation and refund. Kindly look into this issue and solve it.

Expecting your warm response.

Thanking you

Abdul azeez s

I bought redme note 4 last week.It was going perfectly fine.But today while I was calling phone went off.Then it went ON and then display went OFF.I just can't think how should I tolerate when my phone's display went OFF that also after just 1 week.I just need another phone.There is no other remedy for this.I need a new phone of same category or else I will complaint against the company in the consumer court.

#Regarding Password Reset at service Center

i am owner of XioMi redmi4 3/32GB (inWarranty device)
my cellphone ran out of battery yesterday, when i charged it back it was not accepting my PIN (correct PIN as far as my memory goes).
i had no option but to visit XiaoMi Service center today Morning here in Lalbag, Mumbai.

For Password reset they are charging me Rs. 177
(even if my device is in warranty)

FIRSTLY I FEEL PASSWORD-RESET/SOFTWARE UPDATE should be FREE OF COST IF DEVICE IS IN WARRANTY.

SECONDLY THERE HAS TO BE SOME OFFICIAL LINKS/DOCUMENTS SPECIFYING THE "EVERY ISSUES AND THEIR RESPECTIVE CHARGES THAT EVERY SERVICE CENTER IS FOLLOWING"

And please appoint some smart and quick people offline at Service centers who Knows about technology, the people who will call MIUI9 update as NOUGAT UPDATE not NOUGATS UPDATE.

I have spoke with support chat service but there no way i can attach the whole conversation as .doc file. if possible take care of that @ITSUPPORT

Not satisfied with XiaoMi Service Centers for sure.

I buyer redemi2. It's has problem it's speaker is not working. I went to service centre they told to change mother board. But from last 15 days mother board is not there in service centre at jamshedpur gurudurara basti o road bistupur. So provide service as soon as possible. Mother botad is not there in service centre. They told every time that's part is not coming from company

Your regard
Rupam jalan
[protected]

I received my redmi 4a on sept 14, 2017. It's good but from the first day after when i upgraded its miui8 for 'bug fixes' it shows a notification "female for english (United..." "waiting for wi-fi". Clicking on it open downloads but is empty. Everytime i clear it, it comes again. It's irritating. Please do something with it or send a procedure for removing it.

Respected sir and mam . my phone xiaomi note 3 was damaged . it going delay to repair it service centers are unwanted way demanding lumsum amount . for me its getting disgusting. iam also facing problem wen my handset got repaired instead they are not properly giving positive response . its now headache that service center of MI is the most worst of all. its one month my phone still not get repaired . simply they are showing sluggish attitude. as a customer should i opt another way or to take serious step to close MI service center,

Mobile(red mi) charging issue under warranty period. service center opened panel after seeing water indication litmus paper, he said mobile doesn't cover under warranty due to water exposed.
indeed i didn't expose to device to any water related, more ever there are 2 indicators one has changed color and other didn't. he said we "don't know those all" despite he is technical person therefore i raise a complaint to customer care after 4 days they said we couldn't help you & said service center decision is final
complain id of customer care:[protected]
client number: [protected]

I purchased a redmi note 4 in june and in august my charger suddenly stopped working. I took it to mi service center, velachery (Chennai) and they bluntly refused to replace the charger. I tried to reason with them but they were adamant. It was very disappointing.
My question is what has the market come to? Isn't customer satisfaction the most important factor in business? Redmi left no stone unturned in marketing it's products, if it applies the same level of sincerity in customer service, then it will be appreciated.

Me apne friend ke saath me bike se apne room pr ja rha tha to mera phone mi note4 (Grey 64 gb) meri uper pocket me rakha tha to mere friend ne breake mari to meri pocket se mera phone nikl kr jamin pr gir gya jisse mere phone ka glass or sim trey damege ho gyi ye sb 13 september ko evening me 5 bje hui thi, jisse mere phone me sound problem aa rhi h kisi se baat krne me

My redemi note-4 mobile display damaged and i have visited the mi care bbsr-kharvel nagar.
I am desatisfied about your sevice.
1. Staff attitude is very rudd and they have not known how to behave customers.
2. Now a days all are in cashless tranction but you have demanding that card tranction are not avilable. If you have cash we have repair or else you can arrange cash.

Muktikant roul
Mob-[protected]

Sir,
i will simply want to say that if your not able to provide good service to your
costumer, so please don't offer any kind of warrant in our devices.
i will submit my phone in authorize service center of mi in Raipur C.G since 14 Day for audio jack problem and taking follow up ever day and your service provider are unable to tell me the date when the phone will be repaired .

so, this is the kind request to u that don't cheat your costumer in the name of service

Just on 23/08/2017 from mi india pvt ltd call my jio number ([protected]). You jio number is win in lucky draw. Then in side of mi india pvt. Ltd is giving xiomi mobile redme k4 note (Rs.3500/-) and the date was the call on 23/08/2017 from this number[protected] contact person was ananya singh chouhan and sidarth malhotra ([protected]). And adress is gurgaon phase 5 ocean building 2 floor
(The order id-mce4841ag)
Till now i didn't get mobile and i have paid 3500/- at panna post office at the favor of (Billr id-6205) i have received"dhan laxmi yantra" after complaint the text complain number agin my number (Mx2411z). They are members occurring fraud for low trp and fraud of mi products. Plz just solve this. If i haven't received acutual product then i compell for legal process against of mi distribution
. Because i have all propf with all voice recording and message

Sir
I have purchased mi redmi 4 on july 2017, but now touch problem so i visit it's customer care but the reason i am not satisfied.
My mobile is 9000 rs only the the touch making charge demand 9600 rs. And service center visiting charge demand 118rs.
So it's humble request please solve my problem.
My contact : [protected]
And email: sanjeev. [protected]@gmail.com

I have red mi note 4 (4/64)... My cellphone's display is cracked... After that i went to service centre... They told me the total repair cost of display is 4170 rs.

So that i called on customer care service no. N get talk with ur executive about whole problem.. They told me the total cost of display about 3000 rs..

Now the confusion is who is right feom both... The service centre told me the total cost 4170 rs. And ur customer care executive told me the total cost about 3000 rs.

Please kindly solve my problem.. As soon as possible