Xiaomi India Complaints & Reviews

I received my redmi 4a on sept 14, 2017. It's good but from the first day after when i upgraded its miui8 for 'bug fixes' it shows a notification "female for english (United..." "waiting for wi-fi". Clicking on it open downloads but is empty. Everytime i clear it, it comes again. It's irritating. Please do something with it or send a procedure for removing it.

Respected sir and mam . my phone xiaomi note 3 was damaged . it going delay to repair it service centers are unwanted way demanding lumsum amount . for me its getting disgusting. iam also facing problem wen my handset got repaired instead they are not properly giving positive response . its now headache that service center of MI is the most worst of all. its one month my phone still not get repaired . simply they are showing sluggish attitude. as a customer should i opt another way or to take serious step to close MI service center,

Mobile(red mi) charging issue under warranty period. service center opened panel after seeing water indication litmus paper, he said mobile doesn't cover under warranty due to water exposed.
indeed i didn't expose to device to any water related, more ever there are 2 indicators one has changed color and other didn't. he said we "don't know those all" despite he is technical person therefore i raise a complaint to customer care after 4 days they said we couldn't help you & said service center decision is final
complain id of customer care:[protected]
client number: [protected]

I purchased a redmi note 4 in june and in august my charger suddenly stopped working. I took it to mi service center, velachery (Chennai) and they bluntly refused to replace the charger. I tried to reason with them but they were adamant. It was very disappointing.
My question is what has the market come to? Isn't customer satisfaction the most important factor in business? Redmi left no stone unturned in marketing it's products, if it applies the same level of sincerity in customer service, then it will be appreciated.

Me apne friend ke saath me bike se apne room pr ja rha tha to mera phone mi note4 (Grey 64 gb) meri uper pocket me rakha tha to mere friend ne breake mari to meri pocket se mera phone nikl kr jamin pr gir gya jisse mere phone ka glass or sim trey damege ho gyi ye sb 13 september ko evening me 5 bje hui thi, jisse mere phone me sound problem aa rhi h kisi se baat krne me

My redemi note-4 mobile display damaged and i have visited the mi care bbsr-kharvel nagar.
I am desatisfied about your sevice.
1. Staff attitude is very rudd and they have not known how to behave customers.
2. Now a days all are in cashless tranction but you have demanding that card tranction are not avilable. If you have cash we have repair or else you can arrange cash.

Muktikant roul
Mob-[protected]

Sir,
i will simply want to say that if your not able to provide good service to your
costumer, so please don't offer any kind of warrant in our devices.
i will submit my phone in authorize service center of mi in Raipur C.G since 14 Day for audio jack problem and taking follow up ever day and your service provider are unable to tell me the date when the phone will be repaired .

so, this is the kind request to u that don't cheat your costumer in the name of service

Just on 23/08/2017 from mi india pvt ltd call my jio number ([protected]). You jio number is win in lucky draw. Then in side of mi india pvt. Ltd is giving xiomi mobile redme k4 note (Rs.3500/-) and the date was the call on 23/08/2017 from this number[protected] contact person was ananya singh chouhan and sidarth malhotra ([protected]). And adress is gurgaon phase 5 ocean building 2 floor
(The order id-mce4841ag)
Till now i didn't get mobile and i have paid 3500/- at panna post office at the favor of (Billr id-6205) i have received"dhan laxmi yantra" after complaint the text complain number agin my number (Mx2411z). They are members occurring fraud for low trp and fraud of mi products. Plz just solve this. If i haven't received acutual product then i compell for legal process against of mi distribution
. Because i have all propf with all voice recording and message

Sir
I have purchased mi redmi 4 on july 2017, but now touch problem so i visit it's customer care but the reason i am not satisfied.
My mobile is 9000 rs only the the touch making charge demand 9600 rs. And service center visiting charge demand 118rs.
So it's humble request please solve my problem.
My contact : [protected]
And email: sanjeev. [protected]@gmail.com

I have red mi note 4 (4/64)... My cellphone's display is cracked... After that i went to service centre... They told me the total repair cost of display is 4170 rs.

So that i called on customer care service no. N get talk with ur executive about whole problem.. They told me the total cost of display about 3000 rs..

Now the confusion is who is right feom both... The service centre told me the total cost 4170 rs. And ur customer care executive told me the total cost about 3000 rs.

Please kindly solve my problem.. As soon as possible

Hello sir my name is ramesh patel
I i have submitted my mobile redmi note 4 on 26th of august 2017 which is under warranty
I was informed to collect my mobiles after 2 days and (The number which was provided from service centre was also the wrong number)
So i had coordination with customer care the update which was given from customer care was that your mobile is ready for delivery and collect it
After that i had more than 7 visits at service centre but till now my mobile is not been repaired and
I am kept at waiting for more than 60 minutes and later i am been informed that your mobile is not being prepared today and i am being given the same reasons that your mobile will be repaired till evening 5 o'clock please come and it
The update which they have provided to the company from service centre is that the mobile is being ready for delivery and collect which is fake so they can prove to the company that the work is being done and the customer has not been collected his cell phone till now
I'm facing problems till now date
12/9/2017

Dear sir,
This is in due respect that i have purchased redmi 4a from amazon before 3 weeks. From the past 2 days the touch screen is not working properly. I am really fed up with your customer care service as your executives don't even know a # about the product you are selling and fooling and making money. I went to your dirty service centre and there those illiterate manager and staff which you have kept as employees for customer are saying that again i've to change the display. This would be the third time i am changing the display since i purchased your useless mobile. I've already paid rs 1700 for 2 times for changing the display. This is what the # service and quality you are giving to the people and charging high amount of money?
Whenever i call your customer care they keep on telling the same thing again and again to perform the hardware test. What the # is that? Should i spend my whole day time in this only? I am very disappointed. I am really fed up with you guys. I don't want to say this but i have to because this is my hard earned money. We don't fool people and make money like you... You'll earn money by cheating people right?
I swear to both god and devil that you die slow. I'll make sure all your kids don't grow. My four four make sure all your kids don't grow. I curse you and your company from the deepest of my heart. Mote it be.
My mobile number is [protected]. You die slow.

Dear sir,
I am buy online a redmi 4 mobile. But finger scanner is not working of this device. So i'm also return this mobile. But my balence is not return till now.

Air wabe bill tracking number is [protected]
And reference no. Is hhin[protected]
Please return or replacement very fast this product.
Regards by,
Sunil bedardy
[protected]
[protected]@gmail.com

I am having a redmi 4 phone black colour 3gb varient..... After some days i found that there is a blackness or black spot in the upper right corner of my phone's display... I am very disappointed 😞please do something, otherwise i will never buy a single product from xiaomi my phone is in guarantee period, please help me 😐😐 i live in sanawad madhya pradesh, india.

Dear sir/ madam,

I have purchased, note 4 mobile on 5august2017 for my uncle (Aged55), within 20days phone was self dead on 28august2017. I went to the service center at chennai on 9th sept. I was told mother board is gone & much more.
It would take them time to replace all the internal parts.
I raised a complaint to mi service center on this, told them i dont want my phone to be repaired. I wanted a replacement phone. Customer care floor manager was kind enough to me & gave me assurance that he will discuss with his higher ups & get back to me on monday (11-sept-17).
As per his commitment, i received call from customer care arrogant girl. She was so damn arrogant. Doesnt want to listen to my heeds. She kept on saying same thing. Phone cannot be replaced, if required goto service centre & take your phone.
I have instructed service centre folks, not to replace anything until i confirm the same. Which they obliged to that.
This girl, was so arrogant & started pushing me to go & take the phone or do whatever i would like you.
Request you to please look into this.

To whom it may concern

Sir / madam,

My wife bought a xiaomi redmi 3s 4g 2 gb ram 16 gb rom mobile phone online on 14 th september 2016 (Imei 1: [protected], imei 2: [protected]).
The phone was working fine until last august 2017.
Then some troubles began to appear (Like restarting automatically 2 to 4 time daily, phone hang / screen freezes - average once in 3-4 days) and ultimately yesterday the capacitive touch buttons i. E. Recent app button, home button, back button stopped working.
So, today, my wife took the phone to the mi service centre (Digitech services, 115 / b cannel street, sreebhumi, kolkata, west bengal 700048, india). There was a huge crowd. During waiting for her turn, my wife could not stop noticing that the phone inspecting person was giving the verdict to almost every customer that the phone is liquid damaged and it will not be covered under warranty. It's repair cost will be almost as much as the price of buying a new phone and to no surprise, he gave the same verdict for my wife's phone.
My wife took back the phone without repair. When she power on the phone and tried to communicate with me, to our ultimate surprise, the phone's ear piece was not working (Which was working fine before submitting it to the service centre).
With my absolute grivance, i want to tell you that, i smell foul play here. How is it possible for almost every phone gets damaged by liquid?! The phones were not opened in front of customers. I don't know what they did to the phone inside the room. The doubt doubles when my wife gave them a phone which ear piece was working fine and received a phone which earpeace is defective, that too just in one hour and in the hand of your certified efficient (!!) engineer.
I am writing this letter to get justice. I know that my phone was not liquid damaged. (How can everybody's phone become liquid damaged!!!).
This is a nasty business. Instead of repairing a small issue, you are trying to compel the customers to buy your phone motherboards which is almost the price of a new phone. By doing this, you people are actually selling the mobile on double of it's mrp. Once when you are selling the mobile and again, when you are compelling the customers to buy the motherboard.
I am requesting you to stop this dangerous business. Till date mi products advertisement is largely dependent on mi loyal customer's (Us) recommendation to the possible buyers. If you continue this dirty game you will lose us. I will definitely not recommend xiaomi to my family, friend and relatives.in fact, i will discourage themto buy xiaomi products (Is not that natural?) and they will spread the same words to others. The chain, the bonding that make you so big will start to collapse. This not the word of me alone. My wife spoke to several other customers. All of those dissatisfied customers told the same.

Xiaomi, there is still time. Change. Change your policy. Repair your loopholes. We like mi products. That is why we are so hurtened. Take necessary steps at the earliest.

Thanking you,
S. Roy
11.09.2017
(Still a loyal mi customer)

My mi max handset was repaired under the service ref number wxin[protected] at 102 piyuraj chamber swastik cross road next to honda bike showroom c g road ahmedabad. I received the handset on 09.09.2017 by fedex courier. I checked it and found that the sim tray was missing. I talked to customer care help line of company but no solution. I talked to service station person but he even didnt answer properly. How can i use my mobile without sim tray. I request you to arrange sim tray to be delivered to my registered address wlith the service ref number.

My redmi note 4 is 3months old and touch not working but they say fungus formed due to water entry.
Its a surprise story for me as i neither put my phone on rain or water. May be i have kept on my shirt pocket when there is drizziling which i have done in my previous phone like samsung, apple, panasonic. Nothing has happened.
Now mi service center says warranty void and need to change mother board which is 9000inr.
I had changed the broken glass one month before with a bill of 3000.
Mi is cheating indians with cheap mobile non reliable phones at higher cost.

Mobile! [protected]

When i put my phone it's was working properly.. But when i remove my phone from charging its speakers are not working.. The phone lock which i put was removed i turn off my phone and open it the lock came back but.. 😈😈😈my phone speaker is not working properly... I had contact customer.. Care so they said me our team will call u within 2 hrs.. But they won't called me.. Again. I called customer care... And again they said me our team will call u within 2hrs.. No call... Again i called them..😤😤😤😈😈 but no reply.. I[censored] don't able to handel customers stop.. The.. I will complain about ur company in police station.. I[censored] won't take any action😈😈😈😤😤😠😠...

Hi,

I have purchased redmi note 4 mobile during may month. The mobile is having issue from the day 1 and it is frequently getting switch off wen ever i get a call. I have visited mi service centre 4times but still issued has not been resolved and i asked for a replacement for this mobile. But there is no proper response from them. How can i visit service centre often and i am not able to use this mobile.