Xiaomi India Complaints & Reviews

Dear ms/sir,

Please see the attachment

I sushant nandavadekar am a true fan of mi
Recently i came across a guy who is running a illegal service centre in thane mumbai india.
When you contact the reception they claim to be a authorized center.

That guy has also paid google for putting the address as 1st search option.
People check the address online and call reception.

It is my request for me to look in the matter
He has even posted huge mi banners and is using mi branding to increase the customers.

During my visit 5 customers came searching the center they were cheated in same manner as i was.
Initially the charge 400 inr just for checking which is not refundable.

Then counter fit duplicate spares in market jeopardize the mi brand using unskilled workers and cheap spare parts.

He is spoiling the mi brand.
And hence the market value of mi

Please fell free to come contact me for any help.
Please see attachment

Please look in the matter
' by the way i love your new phone mi mix best screen to body ratio' keep up the good work
Have a great day ahead.
—
Best regards,
Sushant vasant nandavadekar
Mobile no: – [protected]/ [protected]
[protected]@gmail.com

I ordered a redmi 4a 16gb phone from amazon last week, received the phone today dated 4/07/17. When i compared my new phone with my old redmi 4a i found the screen colors vary between the two. The screen of my new redmi 4a appears to be yellowish on a white page. It seems that the display screen used in the phone is not genuine and is of poor quality. I even bought redmi note 4 and redmi 4 before but never faced such kind of a problem. I look forward to mi to resolve the issue.

I have submitted my redmi 3s mobile in sangli district of maharashtra centre. My jobsheet no. Is wxin[protected]. They are not responding to my complaint about my 3s mobile. After a 13 days of submitting my moibile in care centre they are not responding. Please take a right action. I called them 4 to 5 times but they told me that is the part of my mobile is not available. Sir after 13 days they told me today same sentence. What can i do? I need my mobile very much. So please take right action now.

Mi is really a bad company.
My phone produces heat and i have no profe that when i purchase the phone but one think all we know that all mi 3s plus and prime phones are under guarantee this time because they launch on last september but any mi service center or customer care did not resolve my problem.
They not providing me guarantee features.
This is really a bad think about mi.
Please answer mi customer cares
Why you not providing us guarantee features

Ordeid - Lo6109188
Your products - witch i have purchess from online - bluetooth headset mini stereo premiume wireless headphone for xiaomi redmi note4 (White)
Hsn[protected] i have paid rs.379+68 total 448/- this product is diffictive,
In 5 minutes talking its going to discharge,
So be noted this point and sent me new one, as soon as i received new one i will replesed this one,
So kindly be noted, reply me within 3days otherwise i will put this matter in cunsumare court,
Be noted
Thanks
Regards
Pandit nirmal kumar

Dear sir,
I have purchase mob 2 june 2017, which display panel has been break. My mobile covered in mi protect insurance. Please give the confirmation mail or letter to nearest service centre for resolve the issue.
Detail of mobile given below:-
*mobile - redmi note 4 black 2g+32g
*invoice no[protected]
*invoice date-2 june 2017
*order no-[protected]
* awb no-[protected]

My name - sachin kaushik
Mob - [protected]

Harjeet singh
Ludhiana
Punjab
Main red mi ke model town service centre par apna redmi 3s mobile rapair k liye 6 pm. Par lekar gaya tha. Par service centre vali ne yeh keh kar mobile nhi liya kyoki inka dealing time over ho gaya hai. Jab mera mobile under warranty hai. Aur service centre ka time 10:am to 7pm hai. Main 50 km se aya tha mobile rapair krne.

The company was taken amount from me but still now not given amount or mobile pice till now the are taken amount 19th still now not given mobile and amount the customer service also too waste of given service late time..

Too bad i loss my amount 9000 then i will create the problem on mi if not given to my amount

I'm waiting for that amount please provide the amount into my bank account as on i'm given to mi support

I purchased my redmi note 4 from mi.com and received the product on 7 aug 2017.

1. I could see tiny white tips on camera and after taking photo, on the photo also, these small dots are appearing. It looks ugly.

2. Call volume is very low. To listen to caller, i have to keep on loud speaker and i should keep phone's speaker very close to my ear. Otherwise, i could not hear the sound at all.

3. Video call option is not showing.

Last week i escalated these issues to your officer in live chat, he advised me to do restore camera defaults and do a factory reset. I have done these steps as advised. Still issues are persisted. I did upgrade miui to 8.5. Still no use.

I did not use phone much. I found these issues recently. This is new phone and purchased this phone for 11000 inr and can not visit for service centers to repair it as it is not old/refurbished phone. Company should take responsibility for sending faulty phone to me. Please replace with new phone.

I had ordered a screen protector, mistaking it for a screen guard. There is no search bar on the mi app, so how am i supposed to exolain what i need. Now, i want to exchange/return it but i'm not getting the facility.
This is not fair because i'm wasting money on something i don't require and neither am i getting a refund nor an exchange for the correct product. Such falsehood isn't appreciated, and i regret buying products from your side, which i guarantee won't be happening ever again.

I have given my mobile redmi note 4 (4gb/64gb) on 7th august 2017 for home buttons not working issue in service center mathura.
They told me that they need to change the whole touch screen for fixing this.
As my phone was purchased in april 2017 and it was in warranty period.

That was not a big task for them but till now i did not receive my phone, even i have visited them for more about 5 times till now, but each time they say parts are not available...

I like to drag your kind attention over one incident i see there..
A guy came on 17 aug (When i was there) having same model i. E. Mi note 4 and ask to change whole screen as this have a physical damage so it was not under warranty, i was surprised they replaced it in less then 30 minute...
And for me the parts are not available... Difference is i am not paying to them.
When i intervene to fix my issue also then they asked me to pay rs 1800 for paid services as they will arrange touch screen from their end, because there is delay from redmi to supply parts... I got surprised by this statement.

A # over redmi by their service center as they are making money from their customers and hiding it from your eyes at the name of free services.

I will recommend everyone not to buy their product as they are not able to provide after sell services.

Hi bought this phone recently i am visiting service centres almost every week with new faults.

Did'nt expected with the mi as i have switched my preference from samsung to mi for better quality.

I dont have much time to visit service centre every alternate days.

I have spent my hard earned money kindly look into the matter and get me a resolution asap.

I visited MI customer care Delhi Kings way camp -BMCP on 28-08-17 after waiting for 2 hour they attented me. I had a problem of phone not charging and also charger not working and speaker voice low. They told me to wait for an hour and after that they gave me my phone. They said it had water problm and i was charged. My phone is under warranty I was in hurry so i checked charging and left. When i came home and my volume button was not working properly and so i checked it and found phone was not closed properly it was opened slighlty from one side and down near charging. So i again went on 29-08-17. I showed them my phone they told me that it will be done but when they give me phone it was not closed properly and volume button was presses inside so i rejected it. They again gave my phone and said its done mam but it was not so i rejected 6 times and said mam this much only can be done. I said to them when my phone was ok then how can they damage it they gave their logics and argued and said this only can be done. Near volume button phone has space if was goes or anything happens then who is responsible and still from back the body part is out. Also again and again problem comes in phnand i have to go to customer care service centre. Which is very irresponsible and disgusting. Wasted my time and money. I really need help and unhappy with this service. Plz replace my phone. Plz help me.
Tanu
[protected]

Dear xiaomi,

I had redmi 3s gold model and facing problem since last 1-2 months for screen getting black and overheatting issue.

I had contacted mi service centre in surat on 26th aug 2017 and they have returned the phone after changing the motherboard. (Thanks for excellent service within 2 hours time duration).

However when i reached at home and charged (With mi charger only) phone started overheating (45 degree) then i have tried with another mi charger but facing the same problem.

Hence i revisited mi service centre and techanical team also noticed that phone is overheating issue. Then team told me to keep phone under observations for 2-3 days time. I said ok but give me another instrument for use (Time being) but they refused to do so.

When i said to him (Mr. Mustak - store incharge) give me in written that neither you are going to give me temporary another instrument nor will keep phone for another 2-3 days time for observations.

Please look into and attend the customer properly.

Regards.
Ahesanali

Sir/mam,
I purchased a brand new redmi note 4 phone32 gb 3 gb ram from flipkart on 4 august 2017. It had been only 14 days since i had received my phone that it stopped working itself. I rushed to the service centre in sector 22 chandigarh and they told me to submit the phone. Neither it was damaged by water nor any physical pressure was put on the phone. My phone is still lying in service centre and they have not been able to detect my phone's issue.
I am really dissapointed with mi services and their phones. I chose this phone despite having so many other options. Pls help me. It's not been even a month now that i purchased this phone. Pls help me in this regard. Phone is in warranty period. Hope to get help from u soon.

Hi,

I visited yesterday mi service at satguru communication noida sector-1noida. My was in warranty. There was a problem in voice hang n one day camera stop working and it was working restart the device. They told me 4300/- exp that there is water in ur device. I can take guarantee that there is no relation of water n my device. And this rubbish only for taking huge charges. As per all customer they tells same issue with all for making charges. Now my camera is not working after service. All customers were not happy at that store. I think they changed my mobile parts bcz my camera not working now. I need new device from mi and i want some action against mi store sector 27 noida.

I have given my mobile on 14th august for charging stuck issue.
They told me that they will find out my problem and will contact.
10 days have passed they haven't called me once.
Firstly they never pick up the call, i tried about 140 calls... I have logs for that.
I visited them again they told the same reasons no parts available.
And they asked me to visit on monday.
I have called them again they have told me that it is not confirm that my phone will be repaired till thursday
I am fed up now... And thinking to file a fir against them.

This concern about my one month old mi note 4 mobile liquid damage claim which rejected by due to improper region by one assist. This is not my fault. When i first time call one assist executive i told all the incident clearly when mobile stop working. First i told that their will be excess of sweet comes from my body. When i am going to my class. When sweet comes out from body i talk with my friend approx 15 minutes. I told this region to your executive she clearly told never liquid damage comes from sweet and that time mobile still working till one hour and after that its comes to a reset automatic and after that mobile will off. I also told that when the mobile not working. Before 3-4 days when my sister place a mobile on the table accidentally half glass containing some water that felt on the screen and quickly i dried it up with my towel. But still mobile works properly. That two region can not will be acceptable by one assist executive. Because sweet damage cannot be possible and after liquid fell on mobile, my mobile still works for 2 days
So one assist executive told that if you are not clear that how the liquid damage happen write "how incident took place i don't know." in description and due to low word limit i removed the full description which i written now. Please accept my claim because this not my fault. What ever one assist executive told i done the same. I totally helpless because what ever oneassist executive told me & guidelines me i done it same. Please grant my claim because i will purchase mi protect policy and that gives me liquid damage claim my mobile no -[protected]

I ordered for mi power bank and mi 64 gb pendrive and samsung 64 gb memory card. Goods received are not the one i booked. And out of threedelivered goods one is missing. (64 gb pendrive). And the power bank i ordered is mi company. But i received samsung powerbank. And one is missing. (64 gb pendrive). Instead they sent a headphone black colour. It is also not genuine. So i need my amount to be refunded.

This is regarding my device not working properly after i have received it back from the mi service center. Monday (22nd august 2017) i encountered some issues in my phone red mi 3s prime and i went to service center in chandigarh 22b. After initial investigation the engineer called me up and told me that it is water damaged and repairing cost will be around 8000 rs. I refused to repairing and on got my device back on wednesday (23rd august 2017).

I came home and charged my device and found out that there was no sound coming from the speaker. This problem was not there when i submitted the phone in service center.