Xiaomi India Complaints & Reviews

Hello,

My name is vivek iam using redmi note 4 since two months.in the first month my mobile is good and after that month i have been facing a lot of heating issues.in this month only there are many complaints with many customers that the mobile is exploding, so i too was afraid of it because some times it heats like anything while charging, i have never used any 3rd party chargers or any else but it was more heating while charging. So i want to change my mobile.

In my gallery except for whats app images all the other albums are visible. I even tried out show hidden files option it's not working please help asap. I've been trying to solve it but it's still the same. When i share through whats app the pictures received from the app is seen but when i search in gallery it is not available except for whats app videos and profiles pictures saved. Please please please do help me out with this as soon as possible.

Requested sir
I am shekhar yadav. I purchased xiaomi redmi 3s mobile on 6 october2016 to the flipkart. After 10 months touch problem have created. I have take help service centre in lucknow kapoorthala. Service centre engineer misguide me. He charge me rs 2300 with a receipt and show out of warranty in receipt while my mobile phone is whithin warranty period. I have warranty receipt also. Please give me justice as soon as possible..
Thanks

I am a rugular mi user. I bought a mi note 4 3 moths back and i am having regular problem with the phone.in this 3 months i had to visit the service centres 3-4 times. Going to service centres takes the whole day and i being in the corporate world cannot visit service centres on regualar basis. I visited the service centre recently with the display problem and they assured me that no problem will be arrosed in the future but today again the display is not working. I am very much frustrated with the perfomance of the phone since i paid 13k for the phone. Please tell me what should i do. The condition of the phone is getting worse day by day.
Below down i am attaching a copy of my invoice for your reference.

Sir, recently have been facing problems in signing to my mi account. Whenever i try to download themes, it asks to sign in to my account and shows one account name. But the password i type is shown to be incorrect so the forgot password link was used which took me to their page. I then changed my password using my mobile number and my account details were shown. But it was a completely different account id. Now i cant change my account even in the settings without the password. Any solutions?

Dear

Please look into the following

1. 4g is not working, but in the specification 4g is available
2. Service centre is saying hardware and pcb to be change, but they are not sure it will work
3. They are charging around rs4000 bcos the device bought 1yr 3 months back
4 i was using 2g sim earlier, this problem comes to know only after changed the sim into 4g
5. Service centre is saying, you have to check early. I don't know that features of mi products must check in the warranty period. It is pathetic.
6. I was not expected mi will cheat me, i didn't checked early
7. Why did you sold the product in the name of 4g which actually not in the product.

I am expecting proper reply and action plan

Regards
Jinoy. C. G
[protected]
Show quoted text

Redmi note 4g which i brought through flipkart last year, was working fine till yesterday.
I received a software up gradation and have also performed the same.
Since after up gradation my phone is not getting switched on.

When i try switching on, a light is blinking but i couldn't proceed further.

Please help me to resolve the issue as early as possible.

Regards,
Pradeep p
[protected]

Dear sir,
I am sitting at your service centre boriwali east since last 2 hours

And the whole team of the office is seating back side of office from last 2 hours for lunch and cracking jokes inside

No one there to problem resolution even for query

This b2x service have multiple brand so now the center is full of crowd
Is it full day process to submit phone

Redmi care centre employees behaviour is very rude they ask very very rudely also the do not listen any problem about phone only they ask sit sometime they listen problem after about 45 min. Im care centre there is very suffocation even no fan is available there. And they​ do not repair phone easily. Problem in phone of one day they ask collect phone after 10 days.

Hi,

I bought mobile 1.5 years back (Xiaomi mi4i). Now the battery started showing problem.
Contacted service/customer center - they responding like company has stopped manufacturing and could not provide another piece of battery.

Now my mobile of cost rs.12000/- is wasted without the battery.

Please guide me what can be done in this case.

Regards,
Anil
[protected]

Sir i purchased redmi note 4 four months ago. Battery started expanding. Although there is a six months guarantee on battery service centre refused to replace. They wanted to purchase new battery. I am sending the image of my mobile. Gap started between screen and the body of mobile. The attitude of the service centre is poor.
Kindly solve the problem.

August 19, 2017

Xiaomi technology india private limited,
8th floor, tower-1,
Umiya business bay marathahalli-sarjapur,
Outer ring road, bangalore,
Karnataka, india, pin code – 560103

Kind attention: mr. Manu kumar jain

Sub: pathetic service and product quality.

Dear sir

This letter is to notify you about a problem i am having with the m/s b2x rohini, sec-9 rohini. I purchased a redmi note - 3 mobile dated[protected] from amazon and i have been facing a problem of charging from day one. I visited b2x rohini dated[protected] as per engineer charger cable, subboard #. & mainboard #. Are defective due to some moisture and it will be charged rs. 7726.64. I did not understand, i never dropped mobile in water or wet in rain then how is it possible enter moisture into the mobile. Once again i want to tell you that i have been facing charging issue from day one. Still my mobile is working but charger connectivity problem. I am totally dissatisfied with your quality of product, service and service provider because i have been suffering from day one. I have already attempted to resolve this problem by service center end but till date my problem has not been resolved. Unfortunately, the problem remains unresolved. I am hereby mentioning the problems from very 1st day.

1) i visited with a complaint of charging problem dated[protected] against complaint no - wxin[protected]. As per engineer, there is no charging issue and mobile is ok. But mobile was still creating problem of charging.
2) again i visited dated[protected], engineer inspected the mobile and charger cable was replaced this time against complaint no - wxin[protected] and wxin[protected] respectively. He told me, now your mobile is ok and charging issue will never happen again. But mobile started creating problem of charging again after one month.
3) again i visited dated[protected], engineer inspected the mobile. As per him, charger cable is defective and cable was replaced again against complaint no - wxin[protected] and promised charging problem will not happen again. But problem was not resolved. Again mobile was started creating problem of charging after two or three months. This time i could not visit service center on time because i was out of station.

4) again i visited dated[protected], engineer inspected the mobile against complaint no. Wxin[protected]. As per him, charger cable, subboard #. & mainboard #. Are defective due to moisture and you have to pay rs. 7726.64 for the same in warranty period. I was shocked that i have been facing problem of charging from day one and your service engineer was not able to diagnose problem of charging. Every time they inspected the mobile and replaced the charger cable. But unable to resolve the problem. Now your service provider making us fool and try to divert the problem that problem is happening due to moisture. But fact is that charging problem was happening from day one.

I don't know, either your quality of mobile or quality of engineer is not good. It's totally embarr#ed me; such a reputed company likes xiaomi technology india private limited which known for their name and services. But your service partner and service engineer provide such a pathetic service, i can’t imagine. Now i am totally fed up with your after sale and service. Kindly refund my payment as soon as possible. I have no interest in xiaomi mobile and will never suggest any person to buy a mobile of xiaomi after this horrible experience.

Now i am looking forward for refund. Otherwise you force me to take legal action …

Please contact me on my mobile no-[protected] to confirm that you will honor my request.
Sincerely,

Sanjeev kumar sharma
D-1/41 & 42 shahbad dairy
Near hanuman mandir
Delhi-110042
Mobile no - [protected]
Email id - [protected]@gmail.com

I ordered redmi 4a on[protected] at 12 noo n but the order was not confirmed and the amount of money for the phone is deducted from my bank account but i don't get the phone or refund for the phone. I gave already sent the snapshot of my account from my email ([protected]@gmail.com) to service.[protected]@xiaomi.com but they only teii me to wail for 5to 7 working days but this is 11th day from the date of order but i still don't get my refund till now.

Hi team,

I have a mobile redmi note3 which is in warranty period. I was facing charging issue in my mobile so i have visited service center for recovery and they have told that it is physical damage while it is not actually and they have charged me service tax of rs. 350 and sub board of rs. 199 so i have paid total 648 rs.in warranty period. So could you please tell me what is use of warranty.
Please find the attachment for bill, tax, invoice and replaced old device.

Thanks & regards
Vineet
+91 [protected]

Dear sir
My self mrugesh makwana. I m user of mi max 3 gb ram.32 gb internal. My miax touch pad don't working so. I gone mi sevice centre jungadh..
Wha k service centre walone water damage ka resone diya. Aur phone vapas de diya ab. Hum kya kare? Mere phone me water me duba hi nahi. Ab hum kya kare? Emi se phone liya. Ab kya kare? Please help me.

Hey!!! My mobile takes too much time to charge up, it takes minimum 5-6 hours, that's happening from last 4-5 days, charging also decrease speedy. I purchased it before 3 months... Please help me. I had reset it but problem not solved, i upgrade it's software still i have problem with the bettery.
I want best support from mi, overall performance is good but some problem with the bettery.
I hope i'll get your reply soon.
Thank you

I was facing problem of high radiation so i made a complaint to vijay sales from where i purchased mobile. They ask me to visit your auth. Service center. I did that and came to know that phone is actually having high radiation issue so i asked for phone replacement but they refused by saying we don't have right to do such. And changed internal part.
As this is serious issue because of which i was facing headache and problem with ear.
I want phone to be replace.

Bill details -
V. No.[protected]si 551
Date[protected]
Redmi note 4 3gb 32gb
Black color

I had given an mi max phone in the service center 2 weeks ago because the lower part of the screen wasn't working, so the guy there told that it will be done next day but it has been two weeks and the phone is not fixed yet. I called them so many times and they only told that it will be ready i 1 or 2 days and now they are telling that it will be done in this week. I didn't expect such a poor service from xiaomi.
I request you to please take some action

Hello,

Phone model: redmi note4

With due respect,
1 i keep my phone on charging whole night.. I got afraid of charging my phone, after getting blast information.
2 performance seems to be very low after using 3 months period... Its not upto the mark. (Eg. Stress testing)
3 no app supported, more than 3 days, i have to re-install it again and again (Eg: facebook messenger)

Please refund my money back. I am not interested to use mi phone more, i am afraid o[censored]sing it.

Regards

I'v redmi note 4 which got charging issue. On reaching mi help centre on 2/7/17 they said your mobile has it charging port issue need to be replaced. But it' waswas out of stock. They said try again later. I visited 6 times but port was not in stock. I tried to contact mi customer care. They told me to submit the phone at local help center and create a job sheet. While reaching local help centre they told me that charging port is out of stock and wil be back in stock after 15 days. Til then we can't take your phone in our custody. After constant complaining through email and phone they checked my phone again on 31/7/17 and found that my mobile charging port is okay but my mobile charger is not working proper. Charger need to be replaced. My charger was out of warranty on 23/7/17. They were not able to identify the problem intialy. Now they are saying to pay for the charger as it's our or warranty. It they could have checked my phone properly i would have save my time and could have my charger replaced. Can you help me out with this issue?