Xiaomi India Complaints & Reviews

Hi,

I had purchased Redmi Note 4 64GB Gold from Sangeetha mobile store in Hyderabad on 22nd April 2017.

Its been just 3 months and my phone suddenly started to seem swollen and the battery also started draining faster. We visited MI Authorized Service centre located in Madhapur, Hyderabad, 500081. The technician there named 'J James' said that the battery is a physical damage and they won't replace it. I am attaching the battery images. You can clearly see that the battery has melted and its swollen because of that which is completely an internal battery defect! We can't open the phone nowadays so it obviously can't be a physical damage. And the images clearly show the melted plastic.

In spite of all this they denied to replace the battery or phone. I got a call from MI saying melted or swollen battery won't be covered under warranty. The battery could have exploded on my ear while using the phone and still they don't understand the risk and criticality of the situation.

Since MI is denying a replacement of the battery, I am left with no option but to escalate this issue. I am posting these details along with the battery images to the consumer court and all social media websites. Since MI phone has an ISI mark I am also mailing the head of BIS (Bureau of Indian standards) demanding on how they passed quality check of such a product.

Highly disappointed and will make sure I do not recommend anyone to buy MI products.

This will have severe consequences because of the unjustified and invalid response provided by MI over this issue.

Thanks and Regards,
Tejal Joshi
MI Account ID: [protected]
Email Address: [protected]@gmail.com
M: [protected]

Sir, i have a complain about your xiaomi sevice center, 501, unit-3, kharvel nagar, bhubaneswar, odisha store, contact no of store-[protected].
Sir for your kind information the opening time of this store is 10:30a. M. Which is already mentioned at store and in google search also but the staffs of this store distribute serial number tokens from 9:00a. M., before opening the store.
So when i reached there at 10:15a. M. To repair my mi note 4 phone, they told me that the token distribute time is 9:00a. M. And we cann't give you any more token because it's already 120 tokens in queue.

So sir, my complain is how can they distribute tokens before store's original opening time?, the people like me who donn't know about this are suffers due to this irregularity. I came today from 120km away to repair my phone and also reached at store before it's opening time (10:30a. M.) but it's really embarrassing that they refused me and told me to came tomorrow again. It's really cheap service of xiomi mi service centers, it totally change my point of view about mi phones.
So sir, please solve this issue before an anathor customer suffers the same otherwise further i never buy a mi phone in my life and suggest everyone not to buy the mi phones and also share this issue at facebook.
Waiting for your necessary action,
Rakesh rath
Mob-[protected]

Dear team mi,

This is first time, i am facing a problem of charging in my mobile. So finally i gone to mi service center in noida sector-27 near vinayak hospital...

It is worst experience because they theft my mi mobile sim tray by service center.

At the time of delivery of mobile they shown me charging of mobile but when i was gone out of service centre then found sim tray is missing.

Due to sunday on 06th aug-17 & holiday on 07th aug 17, i was gone once again to mi service center on 08thaug'17 but the behavior of mi service center guys said this is not their responsibility & their way of taking is now changed..

I have tried to request them 2-3 times, please check fault at their end as they had forget to provide sim tray.

Instead of helping us, they try to blaming on us that we have misplaced the sim tray, so my question is that why mi service center guys not support to check the sim tray also at the time of delivery...

Finally i have purchased sim tray from local market as i already suffered mobile phone switch-off from 05-aug-17 to 8th-aug-17 till evening due to sim tray not provided by service center..

So my experience is very worst with people at mi service center... They need to educate about customer service...

Many thanks,
Mukesh prasad
(Mbl.[protected])

मेरे मोबाइल की चार्जिंग पिन थोड़ी हिल रही ह और उसे सेंटर पे जाके दिखाया तो उन्होंने उसे सही नही किया और बोला की अभी काम कर रही ह फिर टूट जाये तब लेके आना और अभी मोबाइल वारंटी म ह जब ये टूट जायेगी तब दिखाने जाऊंगा तो वो बोलेंगे की ये टूट गई ह इसलिए चार्ज लगेगा इसलिए उनकी मनमानी करते ह किसी मोबाइल को सही से ठीक करके नही देते ।।।।बिलकुल बेकार माहौल ह केअर वालो का।।।।
Custumer care service center
Jaipur tonk road near by Gopal pura puliya rajasthan 303118

Hi
Sir/mam

This is sushil kumar sharma / homecredit india mumbai rabale midce tlc 847 tec space

I would like to inform you that one of my cellphone redmi node 4 has stolen date 3/08/2017 at the location

Mira road railways station mumbai dear sir i want to help you trace my imei -[protected]
Imei - [protected]
Time - 12 am to 2 pm

Which i have purchase from flipcart on emi instalments

Kindly help to find out my phone plz

Dear sir mene apna phn. Redmi/3s prime thik krwane k liye sirsa haryana sachdeva sales corporation service center me diya tha, phle mere phn me speakar ki problem thi but jab m phn lene sirsa service center me gya to wha pr unhone mere phn k touch me problem kr di. Jo abi tak thik nhi hui h. Or mjhe job sheet no. B galat diye gye the. Aaj mjhe bina phn k 1 month ho gya h. Mene kafi bar col b ki unko. But ab unka no. Band aa rha h. Agr aap logo se problem thik nhi hoti h to please mjhe bta de me apna phn wapis le jaunga or samsung ka phn le lunga. Mene bhot jyada wait kr liya h. Agr aaj meri problem thik hoti h to kr dena vrna mat krna. Me or company ka phn le lunga

I am facing problem in my mi 3s prime phone since 8 months. Gallery doesn't opens sometimes and sometimes it takes too long. There is lagging problem also. And i have visited service centre for 5 times. Their services are worst. Three time they have flashed and updated my phone but still i am get that problem after 1 week. But they are not replacing the product. Please guide me what should i do?

Hi,
I'm not able to use 4g deta facility since i purchased this phone.in phone setting there is no any option for 4g, the only option for 2g and 3g service.
Please resolve it as soon as possible. Because i have not purchased this phone to waste my time and efforts.
And don't advise me to visit our service centre, and all that, etc...
Please advise me in easy way or email me [protected]@gmail.com

Bought redmi note 3 with insurance from mi.com. Got defective product so replaced it. Asked mi to transfer insurance to new phone and they said they will do it. After few months new phone dropped in water but is still under insurance so asked them to repair it but they said insurance is not transferred to new device. Till now no solution and insurance date is going to get over in few days. I think they are waiting for it to get over.

I didn't get my money back that I had been paid for redmi 4a in pre order because i didn't get the handset which i had ordered.. Actually the MI STORE APP the status is processing return but they don refund my money till now..I can't understand they are doing this activity. They don't my money back that they deduct from my bank account for the phone of MI

I, sukhvinder bir singh, r/o house no.1041, sector 23-b, chandigarh (Mobile no.[protected]), some points brought to your kind notice:-

1. I have purchased mi redmi mobile set on 21.9.2016 (Proof attached).

2. For the last three months, i found that sometime set is not charging.

3. I approached the authorized service centre at sco 2471-72, 1st floor, sector 22-c, chandigarh, on 3.8.2017 regarding sometimes mobile is not charged..

4. I shocked to see the position there, the authorized service centre charged the money from everyone. Everyone quarreled with them but they did not bother about it.

5. On my turn the service engineers checked the mobile set and demanded rs.525/- for removing the fault. I told him that the set is in under warrantee and i showed the bill. The service engineer said if you want to repair the set you have to pay rs.525/- otherwise rs.125/- will be charged as service charges. After my repeated requests he did not bother. Before handing over the set, he charged rs.525/-, i have obtained the bill from the service centre (Proof of paid bill attached).


6. Sir, this is an authorized service centre, its duty to solve the problem of the customers but the service centre is looting the people and clearly shows they are corrupted. How you accept this type of service centre, it will ruin your product in near future, if strict action will not take at this stage. This shows the reputation of the company. Sir, today the name of mi redmi (Xiaomi) is selling in the indian market, but the service centre is not caring of the customers, how you accept the firm to service your product who will harm you and your product. You really see the future of the mi redmi product in near future

7. You are requested to refund the amount immediately, failing which i will lodge a complaint against you and your service station and you will have to pay all expenses borne by me.

. I request you to please cancel its service contract and refund the amount within seven days, failing which i pull the door of the consumer forum for justice.

Thanking you,

Yours faithfully,

Sukhvinder bir singh
# 1041, sector 23-b, chandigarh
Mobile no.[protected]

Today my adapter is damaged plz help me

My self prasen kumar sinha
Shanti kunj dibha muhalla near hanuman mandir chatra jharkhand
Pin : 825401

Redmi note 4

Product modal. 2016100

Imei 1 - [protected]
Imei 2. - [protected]

Sn: 15660/80203503

Charger no : - is 13252 (Part 1) /iec 60950-1

R[protected]
Model : mdy-08-eb
S/n:[protected]

My hotshot is not working. It is automatically getting on and off within seconds and i am not able to transfer any files by share it applications as hotshot is continously getting on and off by itself. Also there is some file coming in the notification bar reading female for english waiting for wifi which does not go from the screen i don't know why. Please solve my issues.

This is a new phone. Kindly suggest or else i ll return it back.

Recently i paid for mic (Voice receiver) which costs me around 560 and at first they replaced the component and 2 days after that again it stopped working and since i had exam i couldn't go for the service center for a month since the mic i paid had an warranty for 3 moths i thought i will go as soon as my exams are finished and second time when i went they replaced it and said its working so later that same day in the evening it stopped working and next day when i went they didn't check the phone they kept the phone for a while and said that mother board has the problem and they are like it had a short circuit which is a lie because rest every other function is working fine, after 1 day i went to other service center they were like you need to submit an invoice of the warranty and they dragged about it later when i got the invoice he is like we don't have the component of this model i was angry as hell and some how i convince to check the phone later when they did they are like i don't know whats the problem you should get it rectified from the previous service center
They are just making me roam and lying with me. If the mother was the problem why in the first place they made me to pay for the component even after completely testing the phone.
Please file a complaint on them

Hello,

I am mahi akbari from ahmadabad. I have red mi note 4 phone. Within 1 month my phone is damage and i go for service center in bodkdev ahemdabad.
I pay for 3400 rs for service but no result. And then i am again going to service center. But no replay. And he said your phone is losted. I am going your service center in 6times. Your service center is not provide customer satisfaction.

I gave you your feed back in my all friend and suggest not purchase mi phone.
Your service is very worst.

If you don't get my phone i will complainer in consumer court.
Please give me solution as soon as possible. And get back to reply in below email id.

Contact : maheshwari. [protected]@gmail.com

I have ordered the same on 20 july and received on 25 july. The same day i have found some issues with selection button. I report the same to customer service on dated 27 july 2017. He had accepted my replacement request and shared the confirmation code with me. Also told me i might receive a call from the mi team and it will be picked up from your said address. Today when i followed up with them they said it won't be replaced and suggest me to visit service centre. Already visited their service centre on 26 july 2017. Also reported the behaviour of the centre. Again i have requested to refund the amount. They said refund also wouldn't be possible. It is out of their policy. I said, "i have paid for a new one either replace the product else refund". Why should i accept a damaged product?

My name is suresh chandra pandey, i purchase redmi note 3 (Gold 16gb) phone from flipkart dated: 26aug-2016. Invoice no.#blr_wfld[protected]

I have faced one issue in apr-may'2017 related to vibration not working when there is an incoming call. So i have taken my mobile and get repaired from mi service centre situated in sec-18, noida. I was happy with the mi work.

But now, on 26july-2017 onward my phone started creating issue in charging. So i took my phone to nearest service "satguru communication", sec-27, noida on 31st july-2017. That time i was not carrying my bill with me as i have shifted my home so some document misplaced. So the service centre checked my phone and said it is out of warranty and you will be charged with service charge and repairing amount additionally. He said they will inform me via phone call about the estimate repairing amount.in the evening i received a call from them and they told me it will be charged 650 rs/- as charging jack need to be replaced. I was not okay with the amount so next day i took my phone back from them. At this time they charged me 118rs/- as an service charge for only checking the mobile. Service request number: wxin[protected]

Yesterday i found my flipkart invoice and found my mobile is still under warranty as per date mentioned in invoice. So i again take my mobile to the same service centre today dated: 8aug-2017 and again they are replying that it is out of warranty and i will be charged 118rs apart from repairing charge. They will inform me via a call for the new estimation charge now.
Service request number: wxin[protected]

Now my query to mi is why service centre is charging me if it is under warranty.in service order they have mentioned in cosmetic: no warranty seal or warranty seal damaged. I dont care for this as i have no idea of this seal.
I have taken my mobile to mi service centre not any local shop so there is no meaning of getting warranty seal damage. Request you to process my work free of cost as it is under warranty as per the date of purchase. Looking for your revert on this.

I have purchased a new mi4 on 23 march, within 4 months phone speaker stops working and voice was not delivered to other party through speaker. I visited to their near service center "satguru communications, near vinayak hospital, sector 27 noida 201301, on 21st july 2017, they told me to collect it tomorrow i. E. On 22nd july 2017. When i visited they told me that they are not having part and it will take 4-5 days to get it done, then again i visited and told me the same thing. Now it almost 14 days are over and they are repeating the same statements. They have not repaired my phone yet.

I was submitted my phone on 17 july in mi service center in satguru communication in noida sector 27 but i not get my phone return back they give me excuse that parts are not delivered by mi company i wait 20 day but my phone not repaired and they give me always new date i really irrate with whose mi service center and they mention my job sheet that headset is delivered and ok but its not true they not returned my phone and they not give any type or solution my job sheet no. Is wxin[protected]
If mi was not able to replair my phone then give me new phone but now i have no more patience for more wait

Dear sir/madam,
I have purchased redme 3s prime at 23/11/2016. This phone is working fine.
But two days back loud speaker and incomming dialing volume not working.
I have restored factory setting even same problem. And also iam getting some abnormal like sparking sound comming when i use some slides & mesg.
Please give the solution.

Regards
Sarmas