Xiaomi India Complaints & Reviews

I Ravinder kumar has ordered a new redmi note 4 which delivered to me in defective camera condition which was not replaced and that i submitted in durga communication shop no 48, kingsway camp with invoice no [protected] on 05 of Aug 17. The mobile is lying with the service center since than and the manager giving me again and again the fresh dates of completion of the job. i paid the money 1 month back but still i have nothing in hand till date.
very disappointed of the working culture of the service center.

Hi,

I have purchased mi note 4 64gb on 6th april 2017.
But i received defect product.
Mic not working properly.

I guess many of the phones havibg same problem.
But my question is company distributed this handsets to market. And when i approached customer care they are saying like mic need to be changed.

How can a new phone spare part will be changed with no problem from my side.

I want urgent resolution for this.

Regards,
Rakesh

Two days before, my phone stopped working then i took that to mi showroom, begumpet. There, they told that board got damaged due to water stagnancy inside and they told to change the board and all and it will take almost the price as new one as.
I lost all hopes on my phone but when i came home and put in charge and it started working after some time.
I'm so angry at the showroom guys as if i believed and leave the phone as it is.. I would have lose it.. What kind of info they give to customers???
I literally don't understand..
Could you please respond to this.
Thank you..

I purchase redmi 3s prime on 28/4/2017.
After one month uses my phone
Not working properly.
And after 2-3 days my phone automatically switch off so i go to mi service center and my problem solved but after some day again same problem happen with me.
So as above i go to mi center and my problem solved
But after some day its again happen with me
So in short this problem not yet solve
How many time i go to center

Please give me proper solution against this problem

Or replace my phone
Or refund my money

If you not solve my problem i compain against your company in consumer court

!!! I hope you can solve my problem with in week.
Thank you

Order no:[protected]
Call-[protected]

Mi4i has no android updation and volte support yet even it holds 1.7ghz processor.next models are having android 6 and volte support even it has 1.4ghz processor.Else exchange the handset to the suitable price model like mi note 4 or something like.satisfy your customer requirements. Make a quick response to this problem faced by mi4i users. Thank u

Hello sir my name is rahul baliyan and i am from muzaffarnagar,
I went to mi authorised service center on[protected] and i meet to nawaz saifi (Service centre manager) for my mobile's charger problem and he behaved me like a animal he said thanx to god for i am talking with you otherwise i don't talk and said just go. And said if you want to solve your problem go to delhi.
If the administration don't take any action against nawaz saifi.
I will sell my all 3 mi phones and never will buy again... Thank you

Hello,

I have purchased 3S prime through Amazon.com.

Purchase Date 24 Feb 2017

From the purchase date itself, cellphone was not working properly.

Whenever GPS start, phone gets heated and eventually it hangs.

Few days back when I visited one of the service centre in surat, they have

said motherboard need to be replaced.

As per company warranty rules, motherboard must have be repaired.

Instead of that, service centre charged me around 180 INR and said nothing

can be done to this.

My phone is under 6 month warranty period.

I want to my cellphone to be repaired. I suggest don't buy this company cellphone

I Have Purchased new redmi note 4 64 gb rom varrieant .
But using those days i feel heavy battery draining problem in my phone.
I checked in some sites that the phones usually gives 2 days full backup.
But some other redmi note 4 users saying that miui 8 (v 8.2.10.0) update is causing heavy battery draining issue and many more bugs on this UI.
So humbly request to you Kindly solve this Problems.

Hi,

I had purchased Redmi Note 4 64GB Gold from Sangeetha mobile store in Hyderabad on 22nd April 2017.

Its been just 3 months and my phone suddenly started to seem swollen and the battery also started draining faster. We visited MI Authorized Service centre located in Madhapur, Hyderabad, 500081. The technician there named 'J James' said that the battery is a physical damage and they won't replace it. I am attaching the battery images. You can clearly see that the battery has melted and its swollen because of that which is completely an internal battery defect! We can't open the phone nowadays so it obviously can't be a physical damage. And the images clearly show the melted plastic.

In spite of all this they denied to replace the battery or phone. I got a call from MI saying melted or swollen battery won't be covered under warranty. The battery could have exploded on my ear while using the phone and still they don't understand the risk and criticality of the situation.

Since MI is denying a replacement of the battery, I am left with no option but to escalate this issue. I am posting these details along with the battery images to the consumer court and all social media websites. Since MI phone has an ISI mark I am also mailing the head of BIS (Bureau of Indian standards) demanding on how they passed quality check of such a product.

Highly disappointed and will make sure I do not recommend anyone to buy MI products.

This will have severe consequences because of the unjustified and invalid response provided by MI over this issue.

Thanks and Regards,
Tejal Joshi
MI Account ID: [protected]
Email Address: [protected]@gmail.com
M: [protected]

Sir, i have a complain about your xiaomi sevice center, 501, unit-3, kharvel nagar, bhubaneswar, odisha store, contact no of store-[protected].
Sir for your kind information the opening time of this store is 10:30a. M. Which is already mentioned at store and in google search also but the staffs of this store distribute serial number tokens from 9:00a. M., before opening the store.
So when i reached there at 10:15a. M. To repair my mi note 4 phone, they told me that the token distribute time is 9:00a. M. And we cann't give you any more token because it's already 120 tokens in queue.

So sir, my complain is how can they distribute tokens before store's original opening time?, the people like me who donn't know about this are suffers due to this irregularity. I came today from 120km away to repair my phone and also reached at store before it's opening time (10:30a. M.) but it's really embarrassing that they refused me and told me to came tomorrow again. It's really cheap service of xiomi mi service centers, it totally change my point of view about mi phones.
So sir, please solve this issue before an anathor customer suffers the same otherwise further i never buy a mi phone in my life and suggest everyone not to buy the mi phones and also share this issue at facebook.
Waiting for your necessary action,
Rakesh rath
Mob-[protected]

Dear team mi,

This is first time, i am facing a problem of charging in my mobile. So finally i gone to mi service center in noida sector-27 near vinayak hospital...

It is worst experience because they theft my mi mobile sim tray by service center.

At the time of delivery of mobile they shown me charging of mobile but when i was gone out of service centre then found sim tray is missing.

Due to sunday on 06th aug-17 & holiday on 07th aug 17, i was gone once again to mi service center on 08thaug'17 but the behavior of mi service center guys said this is not their responsibility & their way of taking is now changed..

I have tried to request them 2-3 times, please check fault at their end as they had forget to provide sim tray.

Instead of helping us, they try to blaming on us that we have misplaced the sim tray, so my question is that why mi service center guys not support to check the sim tray also at the time of delivery...

Finally i have purchased sim tray from local market as i already suffered mobile phone switch-off from 05-aug-17 to 8th-aug-17 till evening due to sim tray not provided by service center..Â

So my experience is very worst with people at mi service center... They need to educate about customer service...

Many thanks,
Mukesh prasad
(Mbl.[protected])

मेरे मोबाइल की चार्जिंग पिन थोड़ी हिल रही ह और उसे सेंटर पे जाके दिखाया तो उन्होंने उसे सही नही किया और बोला की अभी काम कर रही ह फिर टूट जाये तब लेके आना और अभी मोबाइल वारंटी म ह जब ये टूट जायेगी तब दिखाने जाऊंगा तो वो बोलेंगे की ये टूट गई ह इसलिए चार्ज लगेगा इसलिए उनकी मनमानी करते ह किसी मोबाइल को सही से ठीक करके नही देते ।।।।बिलकुल बेकार माहौल ह केअर वालो का।।।।
Custumer care service center
Jaipur tonk road near by Gopal pura puliya rajasthan 303118

Hi
Sir/mam

This is sushil kumar sharma / homecredit india mumbai rabale midce tlc 847 tec space

I would like to inform you that one of my cellphone redmi node 4 has stolen date 3/08/2017 at the location

Mira road railways station mumbai dear sir i want to help you trace my imei -[protected]
Imei - [protected]
Time - 12 am to 2 pm

Which i have purchase from flipcart on emi instalments

Kindly help to find out my phone plz

Dear sir mene apna phn. Redmi/3s prime thik krwane k liye sirsa haryana sachdeva sales corporation service center me diya tha, phle mere phn me speakar ki problem thi but jab m phn lene sirsa service center me gya to wha pr unhone mere phn k touch me problem kr di. Jo abi tak thik nhi hui h. Or mjhe job sheet no. B galat diye gye the. Aaj mjhe bina phn k 1 month ho gya h. Mene kafi bar col b ki unko. But ab unka no. Band aa rha h. Agr aap logo se problem thik nhi hoti h to please mjhe bta de me apna phn wapis le jaunga or samsung ka phn le lunga. Mene bhot jyada wait kr liya h. Agr aaj meri problem thik hoti h to kr dena vrna mat krna. Me or company ka phn le lunga

I am facing problem in my mi 3s prime phone since 8 months. Gallery doesn't opens sometimes and sometimes it takes too long. There is lagging problem also. And i have visited service centre for 5 times. Their services are worst. Three time they have flashed and updated my phone but still i am get that problem after 1 week. But they are not replacing the product. Please guide me what should i do?

Hi,
I'm not able to use 4g deta facility since i purchased this phone.in phone setting there is no any option for 4g, the only option for 2g and 3g service.
Please resolve it as soon as possible. Because i have not purchased this phone to waste my time and efforts.
And don't advise me to visit our service centre, and all that, etc...
Please advise me in easy way or email me [protected]@gmail.com

Bought redmi note 3 with insurance from mi.com. Got defective product so replaced it. Asked mi to transfer insurance to new phone and they said they will do it. After few months new phone dropped in water but is still under insurance so asked them to repair it but they said insurance is not transferred to new device. Till now no solution and insurance date is going to get over in few days. I think they are waiting for it to get over.

I didn't get my money back that I had been paid for redmi 4a in pre order because i didn't get the handset which i had ordered.. Actually the MI STORE APP the status is processing return but they don refund my money till now..I can't understand they are doing this activity. They don't my money back that they deduct from my bank account for the phone of MI

I, sukhvinder bir singh, r/o house no.1041, sector 23-b, chandigarh (Mobile no.[protected]), some points brought to your kind notice:-

1. I have purchased mi redmi mobile set on 21.9.2016 (Proof attached).

2. For the last three months, i found that sometime set is not charging.

3. I approached the authorized service centre at sco 2471-72, 1st floor, sector 22-c, chandigarh, on 3.8.2017 regarding sometimes mobile is not charged..

4. I shocked to see the position there, the authorized service centre charged the money from everyone. Everyone quarreled with them but they did not bother about it.

5. On my turn the service engineers checked the mobile set and demanded rs.525/- for removing the fault. I told him that the set is in under warrantee and i showed the bill. The service engineer said if you want to repair the set you have to pay rs.525/- otherwise rs.125/- will be charged as service charges. After my repeated requests he did not bother. Before handing over the set, he charged rs.525/-, i have obtained the bill from the service centre (Proof of paid bill attached).


6. Sir, this is an authorized service centre, its duty to solve the problem of the customers but the service centre is looting the people and clearly shows they are corrupted. How you accept this type of service centre, it will ruin your product in near future, if strict action will not take at this stage. This shows the reputation of the company. Sir, today the name of mi redmi (Xiaomi) is selling in the indian market, but the service centre is not caring of the customers, how you accept the firm to service your product who will harm you and your product. You really see the future of the mi redmi product in near future

7. You are requested to refund the amount immediately, failing which i will lodge a complaint against you and your service station and you will have to pay all expenses borne by me.

. I request you to please cancel its service contract and refund the amount within seven days, failing which i pull the door of the consumer forum for justice.

Thanking you,

Yours faithfully,

Sukhvinder bir singh
# 1041, sector 23-b, chandigarh
Mobile no.[protected]

Today my adapter is damaged plz help me

My self prasen kumar sinha
Shanti kunj dibha muhalla near hanuman mandir chatra jharkhand
Pin : 825401

Redmi note 4

Product modal. 2016100

Imei 1 - [protected]
Imei 2. - [protected]

Sn: 15660/80203503

Charger no : - is 13252 (Part 1) /iec 60950-1

R[protected]
Model : mdy-08-eb
S/n:[protected]