Xiaomi India Complaints & Reviews

Good morning, my name is david and i bought a redmi note 4 on 14th august unfortunately the piece is bent i didn't realize it until i went to get a tampered on it as expected i was shocked and devastated that a new piece was defective, ive visited your service center and they want me to pay 4312 to correct the defect. I am very angry and upset that i have to spent a certain amount of money for a phone. I would request you too replace my phone asap because i need to travel from delhi on monday. Please reply asap, my phibe number-[protected]

Hi sir/madam,

I am using xiaomi's redmi note 4 mobile for last 3-4 months and using vodafone 4g sim in it. But i never got 4g signal. For this reason i have called mi customer care center[protected] around 5 times to solve vodafone 4g signal issue on my redmi note 4 mobile.

Each time they were providing different different solutions to solve my issue, but my issue is not yet resolved.

Please take necessary action on it.

Thanks,
S majhee
[protected]

From: surbhi chakraworty
To: xiaomi corporation
Cc:
Bcc:
Date: thu, 17 aug 2017 11:45:25 +0530
Subject: re: set mi account email address
R/ sir,
Xiaomi redmi note-04 (Dual sim) mobile is defective, (Calls is not coming & out going and all apps are automatically open & runs) purchasing date 14-08-17 at agra (Up). I am go to your mi service center agra front of nagar nigam for solve this problem (My tokan no.40 & 41 time 10.30am). Your service center interchange call me 1.30 pm than my mobile collect and after 10.0 mini. Again call me. I saw my mobile open my without permission and not solve my problem in mobile. And don't reply satisfy your service center employee. I am come back at my home all are problem same to same in my mobile.
Sir my mobile is defective with in 3 days from purchasing date. I am very sad and tress due to brand mobile. So plz. Change my mobile early.

From: surbhi chakraworty

I had purchased mi mobile redmi note 4 (3gb 32gb) on[protected] of amount - rs.10999.
Just after the use of one month my phone starts some pathetic problems like hanging, call breaking, voice hearing and going, call automatically linked to other, and one red color line on right side of mobile.
I have visited your service center so many times, but am not satisfied with your service.
Now i want to replace my phone.
Thanks
Sanjay kumar ([protected])
Gali no. - 4, rajiv nagar,
Near shobha nehru (Mc) residence
Satpal kiryana store hisar
125001

Team,
Sad to inform that after paying the desired amount i am not getting status of my phone, have called around 100 times to service center but no avail. Just had words with mr robin (Floor supervisor) is also one of the arrogant person to talk and no idea of the status of phone. No idea to whom should i contact further. I am very sad that my complaints are not addressed from 29th july till today. I am very disatisfied with the services of mi.

My name is mitesh tandon
Mob number -[protected]
Refrence number-[protected]

Subhash chandra fulara
Hi,
I have brought redmi note4 last month and working experience is good.
But i'm facing the software problem from initial days.
At first i assumed that over use of data problem, and then i checked there was good amount of space in memory.
I also noticed that i'm getting this issue on redmi note 4 only.
While playing the apps display turns down to black what to do please help and some times an undefined sound coming, also some time they can't able to here my voice.

Kindly help us to rectify this issue. Since this issue decreasing the phone quality.

Subhash chandra fulara

I received this phone on 11th August 2017, i didnt open the box as xioami didnt update my "delivered" status so because of that i wasnt able to activaye my MI protect insurance, finally after calling Xiaomi helpline regularly for 3 days i got my status updated and my insurance activated too. When i opened the box today it didn't obviously had a tampered on it. I took my device to gaffar market so that i could get a tampered on, when i reached the shop. He couldn't put the tamoered on he tried several of them but couldnt. After rotating the phone he showed me a deformation on the left side. Right side was all good. When i left for gaffar market i'd the device in my pants so either youre display material is so frgaile that it bent in the pants or the handset was already defected. Called MI hotline several times for a replacement they asked me to visit the service center, took the token had to wait for an hr for my turn. Finally when i gave my phone they asked me wait for half n hr but apparently it took them 3hrs to inspect. Finally they told me it cant get replaced as it my negligence. Its not my fault, if it was the display would get damage too theres not even a single crack thn how come your display get deformed. However i did a long complaint and finally the told me they'll get back to me in the next 24hrs. If i dont get a replacement ill surely go to consumer court or publish this story in news. Xioami is cheating his customers or the service center is. This is so not fair . The job sheet reference is WXIN[protected]

I have purchased redmi note 4 in march 2017 and start getting battery backup problem in the month of august battery gets complete discharged within 4-5hours and a white spot also appeared on the display i moved to mi service center ambala city there they people said submit your phone here it will take around 3 hours to check u can come tomorrow for getting details regarding phone they checked phone physically and issued me service order. On next day when i moved to centre they said someone has tried to remove it's battery there are spots on battery. I said when i handed over phone to you at that time it was sealed. Secondly when i am getting free of cost battery because of warranty why should any one move outside for repair.. But the important question is that if service center people are doing such forjury we should trust whom. I am herewith attaching images of service order and battery. Please replace my phone's display and battery at the earliest because i am facing many problems without my phone. I shall be highly thankful
Sachin baweja
[protected]

I purchased a mi 3s plus set on 09/01/2017. The imei no of the set is[protected]. The problem in the set is of charging. When i approached your service centre at baba service point vijaya complex bhelupur varanasi., they refused to repair. As per their statement, during charging, due to short circuit in mother board, motherboard has been fully damaged and motherboard is not covered under warranty.

Kindly do needful to help me to avail warranty and free repair of my mi handset within the warranty period and confirm on my email [protected]@yahoo.com

Dear sir/Ma'am
before two weak i have sent my Mi 5 phone From Mi Pick service.My phone have some problems such over heating, switch off again during running, low battery back, But after return from your service centre phone only works two days .then again switch off.i have try to on phone but phone is not ON.
kindly suggest me what i can do .i have only works with mobiles phone . please find below screen shots of bill and mi Pick service invoice

Just bought this phone and it's already 70%full and i never see more than 1.9 gb ram free when i clear all the apps. Why is this when there is supposed to be 4gb ram.
I also do not get as good network coverage as i used to get with my samsung device. Is there a poor quality signal sensor or something? I also do not see which apps are taking up most ram or data, is there something i'm missing? Please let me know.

This is very unfortunate after all my trust and love in the brand being neglected and getting the lowest standard of service.

My xiaomi adapter is not working any more cord issue, so i tried ordering it online it was out of stock for more than 3 weeks (How can this be taken so casually specially after the safety risk o[censored]sers using non branded xiaomi adapter which is causing the heating issue with the phone and phone burning up) finally the stock was available and i did order it order number : [protected] but after a week i got a call stating the product is out of stock and they will be cancelling the order (No choice was given to me)

If you need what i went through trying to get this address you can check my previous complaint number [incident:[protected]].

So basically i am taking risk for more than a month even when i am ready to spend money for it.

Note : anything happens to me or my product due to usage of non branded charger is xiaomi responsibility here after.

I have purchased redmi4
Tin no [protected]
Mobile charger become unserviciable after one month.
Customer care center in bijnor is not paying attention towards my request for charger which is under guarantee.

He always says that charger cable is unserviciable. Cable not available in care.
He is saying to purchase it from open market.
I visited him personally approx. 4-5 time and called many time.
He said we will call you on availability but he didn't called a single time.
My contact no [protected]
Email. [protected]@gmail.com

Last week i ordered mi power bank at rs. 600/-. Today i got delivery. But when i had opened the packing and i saw the power bank is not proper. Because there is no any manufacturing details or nothing any company detail who produce or manufacture this one?
I want my cash back/refund as soon as early is possible else i filed a sue on this whaaky company

Respected sir,

Reference my earlier email dated 5.8.2017 vide which i have fully explained the matter regarding the issue.

Sir till today i have not received any fruitful information received from the company.

This is for your information and further necessary action please.

Regards,

Sincerely,

Sukhvinder bir singh
M. No.[protected]

Sir my charger is not working. Since i have purchased my handset its not charging. My charger is not charging my phone or else charging it very slowly i. E 1% in 1 hour. I have also tried this charger in other mobiles also but there also its not working. Its guarantee is not over yet. I have to charge my phone with other chargers. I am facing this problem since long. Please replace it as it is under guarantee. Please take action as soon as possible.

Dear sir or madam,

My name is vaibhav katkar and a few days ago i bought a mobile phone in your company

On the day i arrived home the mobile phone battery backup are very poor as compared to daily and that problem are daily face to back 3 day. This problem prevented me from my job work.
I am writing to you complaining about this problem and requesting you. Also, i will be waiting for a new mobile phone which you will send to me for replacement to prove that it is still in warranty time, provided by law, i send attached to this letter a copy of the receipt.

I know that you understand my position and hope you handle this situation with care. I will be waiting for an answer from you soon.

Yours faithfully,
Vaibhav santoshappa katkar

I have purchased mi note 4 (64gb, 4 gb) phone on 7april, 2017 from flipkart but it hangs and reboots itself several times in a day. I thought the phone needs to be updated or upgraded and i updated it, but now it is unable to boot up. It is showing mi logo only. I am not having any mi service centre near me. What can i do now. Is it possible to submit it on some other phone service centre. I am living in himachal pradesh, distt bilaspur.

Sir, I purchased Redmi note 4 black since 1 month ago. At first I saw there was internet issue with the handset as every time while browsing the data always got on and off automatically still the mobile data option is on. After that I went to nearest service centre and they told to get a software update. After that when I used my mobile the issue w wasn't solved otherwise another issue was found, i.e after using 2-3 apps for atleast 1 hr when I cleanup the Ram use after that there is a clearly visible whitish shadow of recently used apps like if I was downloading something the download page will show up, other wise UC browser page or WhatsApp or Facebook every page is showing like a white shadow in the Ram clear page. Even sometime when I play f fps games after1 hr playing the bullet sign and the blood symbol of the game page still showed on screen after closing the game too. When I further went to service centre and asked they said there is no perform with it, it's like some new feature. How ridiculous is that to hear, even who else want to see some blur whitesh shadow on mobile screen after use. So, please sir reply me to something about this. Eveni have reseted phone still 3 times...

Dear sir,

1. I the above named indian bought a redmi note 4 (Variant of 4 gb ram & 64 gb internal memory) through online by flipkart on 10th jun 2017 vide invoice no – foyqg[protected]. (Copy attached).

2. Today (14 aug 2017) in the morning hours, i was noticed that my phone was looking uneven as slightly bent itself without any fall, hit, compress and i was surprised because i never seen nor listen a mobile phone can bend itself without any physical action. I thought, it can be any internal problem of the mobile and i was wait till my lunch break and then had a call to mi india customer care executive with toll free no ([protected]) at 1430 hrs around.

3. I had a conversation with your executive regarding the issue. He told me that he can’t say anything without physical verification/checking and advised me to visit nearest mi service centre.

4. By the evening time i went to the mi service centre (1170/21, revenue colony, near shivajinagar post office, shivajinagar, pune – 411005) and had a token no b201. Service centre executive examine the mobile and said it was totally occurred by physical damage either fallen some ware or by the cause of keeping mobile pressing in the pocket regularly.

5. Once again i was shocked. If the mobile fell down, either it will broken or some scratches will be occurs on the body/ screen. I’m sure about it was never fell down till date. Second thing is if the mobile will not be kept in the pocket, tell me where can it be keep. It’s not feasible that you can hold your mobile round the clock. If some gadget is bending by keeping in your pocket, it is completely foolishness i think. Is it a plastic or a toy??? Tell me one thing, who can use the mobile without keeping in the pockets. Each and every one are keeping mobiles in the pocket. Then each and every phone should bend gradually it self.

6. I argued with the technician all these things, finally he refused to do anything with in the warranty and he is willing to do with cash payment. Then i asked him to give me in written the same that they can’t do anything with in the warranty as the phone was damaged physically. Once again he refused to give anything by written.

7. Then i called up again to your customer care executive ([protected]) name (Arti) around 0700 pm and details was explain her regarding conversation between me and service centre executive and also she
Talked to the service centre executive. She also advised me to repair the mobile by cash payment. I asked her to how can i get this by written that the phone is physically damaged and can’t be repair within the warranty. She also refused and tell that, we hadn’t any such type of policies and can’t be given anything in written.

8. Now i wish to know, if you are not given in written anything, how can i move legally for my justice.

9. In view of the above you are requested to repair/change my phone or give me in written that, you can’t be repair within the warranty as the phone is physically damaged.

Thank you

Yours sincerely

Sd/xxxxxxx
Daatla rajesh
14 aug 2017