Xiaomi India Complaints & Reviews

I purchased a mi 3s plus set on 09/01/2017. The imei no of the set is[protected]. The problem in the set is of charging. When i approached your service centre at baba service point vijaya complex bhelupur varanasi., they refused to repair. As per their statement, during charging, due to short circuit in mother board, motherboard has been fully damaged and motherboard is not covered under warranty.

Kindly do needful to help me to avail warranty and free repair of my mi handset within the warranty period and confirm on my email [protected]@yahoo.com

Dear sir/Ma'am
before two weak i have sent my Mi 5 phone From Mi Pick service.My phone have some problems such over heating, switch off again during running, low battery back, But after return from your service centre phone only works two days .then again switch off.i have try to on phone but phone is not ON.
kindly suggest me what i can do .i have only works with mobiles phone . please find below screen shots of bill and mi Pick service invoice

Just bought this phone and it's already 70%full and i never see more than 1.9 gb ram free when i clear all the apps. Why is this when there is supposed to be 4gb ram.
I also do not get as good network coverage as i used to get with my samsung device. Is there a poor quality signal sensor or something? I also do not see which apps are taking up most ram or data, is there something i'm missing? Please let me know.

This is very unfortunate after all my trust and love in the brand being neglected and getting the lowest standard of service.

My xiaomi adapter is not working any more cord issue, so i tried ordering it online it was out of stock for more than 3 weeks (How can this be taken so casually specially after the safety risk o[censored]sers using non branded xiaomi adapter which is causing the heating issue with the phone and phone burning up) finally the stock was available and i did order it order number : [protected] but after a week i got a call stating the product is out of stock and they will be cancelling the order (No choice was given to me)

If you need what i went through trying to get this address you can check my previous complaint number [incident:[protected]].

So basically i am taking risk for more than a month even when i am ready to spend money for it.

Note : anything happens to me or my product due to usage of non branded charger is xiaomi responsibility here after.

I have purchased redmi4
Tin no [protected]
Mobile charger become unserviciable after one month.
Customer care center in bijnor is not paying attention towards my request for charger which is under guarantee.

He always says that charger cable is unserviciable. Cable not available in care.
He is saying to purchase it from open market.
I visited him personally approx. 4-5 time and called many time.
He said we will call you on availability but he didn't called a single time.
My contact no [protected]
Email. [protected]@gmail.com

Last week i ordered mi power bank at rs. 600/-. Today i got delivery. But when i had opened the packing and i saw the power bank is not proper. Because there is no any manufacturing details or nothing any company detail who produce or manufacture this one?
I want my cash back/refund as soon as early is possible else i filed a sue on this whaaky company

Respected sir,

Reference my earlier email dated 5.8.2017 vide which i have fully explained the matter regarding the issue.

Sir till today i have not received any fruitful information received from the company.

This is for your information and further necessary action please.

Regards,

Sincerely,

Sukhvinder bir singh
M. No.[protected]

Sir my charger is not working. Since i have purchased my handset its not charging. My charger is not charging my phone or else charging it very slowly i. E 1% in 1 hour. I have also tried this charger in other mobiles also but there also its not working. Its guarantee is not over yet. I have to charge my phone with other chargers. I am facing this problem since long. Please replace it as it is under guarantee. Please take action as soon as possible.

Dear sir or madam,

My name is vaibhav katkar and a few days ago i bought a mobile phone in your company

On the day i arrived home the mobile phone battery backup are very poor as compared to daily and that problem are daily face to back 3 day. This problem prevented me from my job work.
I am writing to you complaining about this problem and requesting you. Also, i will be waiting for a new mobile phone which you will send to me for replacement to prove that it is still in warranty time, provided by law, i send attached to this letter a copy of the receipt.

I know that you understand my position and hope you handle this situation with care. I will be waiting for an answer from you soon.

Yours faithfully,
Vaibhav santoshappa katkar

I have purchased mi note 4 (64gb, 4 gb) phone on 7april, 2017 from flipkart but it hangs and reboots itself several times in a day. I thought the phone needs to be updated or upgraded and i updated it, but now it is unable to boot up. It is showing mi logo only. I am not having any mi service centre near me. What can i do now. Is it possible to submit it on some other phone service centre. I am living in himachal pradesh, distt bilaspur.

Sir, I purchased Redmi note 4 black since 1 month ago. At first I saw there was internet issue with the handset as every time while browsing the data always got on and off automatically still the mobile data option is on. After that I went to nearest service centre and they told to get a software update. After that when I used my mobile the issue w wasn't solved otherwise another issue was found, i.e after using 2-3 apps for atleast 1 hr when I cleanup the Ram use after that there is a clearly visible whitish shadow of recently used apps like if I was downloading something the download page will show up, other wise UC browser page or WhatsApp or Facebook every page is showing like a white shadow in the Ram clear page. Even sometime when I play f fps games after1 hr playing the bullet sign and the blood symbol of the game page still showed on screen after closing the game too. When I further went to service centre and asked they said there is no perform with it, it's like some new feature. How ridiculous is that to hear, even who else want to see some blur whitesh shadow on mobile screen after use. So, please sir reply me to something about this. Eveni have reseted phone still 3 times...

Dear sir,

1. I the above named indian bought a redmi note 4 (Variant of 4 gb ram & 64 gb internal memory) through online by flipkart on 10th jun 2017 vide invoice no – foyqg[protected]. (Copy attached).

2. Today (14 aug 2017) in the morning hours, i was noticed that my phone was looking uneven as slightly bent itself without any fall, hit, compress and i was surprised because i never seen nor listen a mobile phone can bend itself without any physical action. I thought, it can be any internal problem of the mobile and i was wait till my lunch break and then had a call to mi india customer care executive with toll free no ([protected]) at 1430 hrs around.

3. I had a conversation with your executive regarding the issue. He told me that he can’t say anything without physical verification/checking and advised me to visit nearest mi service centre.

4. By the evening time i went to the mi service centre (1170/21, revenue colony, near shivajinagar post office, shivajinagar, pune – 411005) and had a token no b201. Service centre executive examine the mobile and said it was totally occurred by physical damage either fallen some ware or by the cause of keeping mobile pressing in the pocket regularly.

5. Once again i was shocked. If the mobile fell down, either it will broken or some scratches will be occurs on the body/ screen. I’m sure about it was never fell down till date. Second thing is if the mobile will not be kept in the pocket, tell me where can it be keep. It’s not feasible that you can hold your mobile round the clock. If some gadget is bending by keeping in your pocket, it is completely foolishness i think. Is it a plastic or a toy??? Tell me one thing, who can use the mobile without keeping in the pockets. Each and every one are keeping mobiles in the pocket. Then each and every phone should bend gradually it self.

6. I argued with the technician all these things, finally he refused to do anything with in the warranty and he is willing to do with cash payment. Then i asked him to give me in written the same that they can’t do anything with in the warranty as the phone was damaged physically. Once again he refused to give anything by written.

7. Then i called up again to your customer care executive ([protected]) name (Arti) around 0700 pm and details was explain her regarding conversation between me and service centre executive and also she
Talked to the service centre executive. She also advised me to repair the mobile by cash payment. I asked her to how can i get this by written that the phone is physically damaged and can’t be repair within the warranty. She also refused and tell that, we hadn’t any such type of policies and can’t be given anything in written.

8. Now i wish to know, if you are not given in written anything, how can i move legally for my justice.

9. In view of the above you are requested to repair/change my phone or give me in written that, you can’t be repair within the warranty as the phone is physically damaged.

Thank you

Yours sincerely

Sd/xxxxxxx
Daatla rajesh
14 aug 2017

I have my redmi note 4 before 2month i use many it is very good and not giving any prblmes.. When i shifted my ph to marshmallow to noughat it giving me hanging n heating prblm.. So i go custome service it will be a manufacturer defect they there is water in that n told out of warranty this is very bad service from mi.. Only 2 months have gone to take me ph.. So plz help me do my ph in warranty.. Thank you

I have purchased Redmi note 4 on 18th May 2017 from flipkart.com. I noticed battery drainage issue post 2.5 months. I went to the service centre to report this issue, service centre executives checked the phone and found battery inside is swellon. When i asked them to replace battery they denied and told that phone is either water dammaged so there is no waranty. I could not understand the reasoning and logic of Service executive guys since my phone never got into the water or any type of lequid. This is very frustrating for a customer and this is very poor service from Xiaomi company.

Please took action on these kind of companies which are making fool of people and looting them.

I had placed an order of 3 products of MI on 29 July. I also paid for that product so that is my prepaid order. They had promised me that I will get my ordered product with in 7 days but it's been 16 days and still I am not able to get my product. That hv sended me that product via courier service DELHIVERY and even they updating unsatisfied tracking details from last 7 days.
I don't know if this is the way of MI to treat their customers? This is the way to broke their promises by not delivering the product with in the time that have mentioned while product ordered by customers? I am really exhausted because of continuously waiting for my product. Even Delhivery people is not even giving any satisfactory answer. They answered that... Your product will be delivered with in 24 hours and I am listening these words 4 times from past 1 week. Help me out please... Please value your customer... I[censored] are really able to deliver my product then deliver that to me with in 24 hrs otherwise please give my money back and I will promise you not to order any single product from your company MI.
Thanks

My address:
Deepak Kumar gupta
R. S. E. B. Road, bhawanimandi
District: jhalawar
Pin code: 326502
Mob no. [protected]

Delhivery tracking no.:[protected]

Hi
I have a mi max prime, which is after purchasing was not upto the mark in battery performance. And any way nw after one month the battery is bulging and. No battery is available in kerala... Thrissur it started getting off in between, likee it's out of charge, while battery shows 40 percent. But to make it switched on i need to connect to a charger

This complain is to inform u that my mi note 4 motherboard is not working problem service centre asked 10 days for repair. I m facing lots of problem many of my work get stopped. I purchased it 3 months ago. I trusted the company but after such problem i don't believe that i should buy more products of mi. I request you to either exchange my phone or tell the service center to repair it in a day or 2.

Mimax2 received defective phone today (12/8/17) by bluedart courier i told the courier person that i will open and check but he insisted without paying you cannot open the parcel like this mi is cheating their customers with there hard earned money. MI worst quality check in india. There is no sim tray in the phone means outer sim slot is missing . my order number is[protected] i need a complete replacement or refund i have paid rs. 17000 cash on delivery. Iam waiting for mi care reply. Please mail me [protected]@gmail.com

My phone is in my pocket... And automatically my phones not worked... While i m visit to service centre next day... Staff said the display is bend and u have to pay for that... Without any internal and external damage display can't be bend... It would be possible in the process of checking my phones display bend by those staff... And they are not accepted their mistake and charged amount for that... I have a word with supervisor and senior staff, they also told mistake is mine... How it can be possible a mobile's screen bend in hand without any damage... I m very disappointed now... I am always advice my friends to buy mi... Very poor and unsatisfactory reply from seniors... They are try to overcome with his mistakes and charged me unnecessarily

I Ravinder kumar has ordered a new redmi note 4 which delivered to me in defective camera condition which was not replaced and that i submitted in durga communication shop no 48, kingsway camp with invoice no [protected] on 05 of Aug 17. The mobile is lying with the service center since than and the manager giving me again and again the fresh dates of completion of the job. i paid the money 1 month back but still i have nothing in hand till date.
very disappointed of the working culture of the service center.