Xiaomi India Complaints & Reviews

I am setu maheshwari using an mi note 4 mobile phone which is under warranty period but it's not charging by its charger i went to mi customer care store they said it's spare parts are out of stock, already one month completed but they have not done anything until now. I went to them they said till next 15 days they can not do anything but 20 days already passed still they have not processed my complaints.

Whenever i try to connect my redmi note 3 to the pc using the usb cable to use wondershare - mirror go app, the device seems to have a certain security system, that doesn't allow the device to connect to the pc. Please tell me the solution for this problem, as i have to make a video using this app for my youtube channel. Please help me tackle this problem and please reply to this as soon as possible!

I bought xiamo note 3, in december and now within less than an year the phone's motherboard is not working.
1. Cannot hear the noise when speaking on phone.
2. Not able to connect to wifi.
3. Display isn't proper.

The phone is still under warranty and still mi is not willing to fix the issue.

I am from it background so i could figure out the reason for failure.
Is there any solution to this? It is still under warranty fyi.

I have used mi note 3 i have face some problem in my cell so i reached my phone your mi store in rajkot (Gujarat) kalawad road cosmocomplex branch they have not give answer properly not work proper now till i have cell handover them 18/07/2017 they cant give answer about it and tolled me they not open job work and not diagnose my phone and i wait more than one week for my phone but my bussiness on my phone i have report mail and net banking problem face so take action and give me answer why i use next time your cell

I Purchase redmi note 3 from online 6-8 month back but i lost my invoice . now my phone got internal faulty and need to return to mi to repair but require bill copy and details of the same . So please provide the same. Name :- Afaq Kazmi Contact No. [protected]
IMEI-1- No.[protected]
IMEI-2 No.[protected]

plz provide me
Hello sir.
IMEI 1- IMEI:[protected]
IMEI 2- IMEI:[protected]
My contact info is [protected]
My email id is Mohan.[protected]@vodafone.com
I had lost my Original bill, I want duplicate Bill.
Please Mail me as soon as possible or contact me

Mobile under insurance one asist but custumar also say following words by the mail

Dear rajesh.,

We would like to inform you that your service request number 2147838 has been closed on wed jul 19 11:35:24 ist 2017 in view of -

Reason: claim not required

Remarks: due to delay intimation customer claim has been close.

Warm regards,

Team oneassist

Hi,
I have booked mi note 4
Od[protected]
Redmi note 4 (Gold, 32 gb)
Color: gold
Seller:
Truecomretail
Ordered on wed, jul 12th '17 i have recived this product on sunday 16 july 2017
When i opened my product it is screen was damaged many time i have call to customer care no on[protected] but most of time network busy when customer received the call not provide me solution last 4 days i am facing the problem please do need full for me and replace my phon

Worst customer service at MI service center. My phone started heating up while charging and during use, so I contacted service center near me as it was still in warranty period. But instead of repairing my phone they made it worse. My fingerprint scanner stopped working and now they blame me for that, it was fine before visiting center. For repairing fingerprint scanner they said it will charge extra. Even after service my phone is still getting hot and takes 6 to 8 hours to charge fully. It is the worse service ever done and there is no official available to complain, only technician are present and they ignore any request made by me.

I bought xiaomi redmi note 4 mobile on 8 may 2017. After 12 days o[censored]sage mobile started giving problems. It was not charging. I went to xiaomi service center in margao goa. They repaired the mobile. I collected the mobile. Next day same issue came again. Submitted mobile again. And this continued
The mobile is repaired for three times and xiaomi service center were not able to solve the issue.

I asked them to replace mobile or return money back but they did not do it. I could not use the mobile for more than 2 months. For this two months the mobile is with service center guys and the issue is still not resolved after multiple complains.

As per consumer rights i am not getting proper service from company after investing big amount. Below are my complaint details for same issue.

Imei1: [protected]
Imei2: [protected]

Complains registered in authorized service center
Complain 1: wxin[protected]
Complain 2: wxin[protected]
Complain 3: wxin[protected]
Complain 4: wxin[protected]

I had issues in charging my phone (Redmi note 3) and with the headphone jack, i visited the service cenre sector 18, noida. I have been told they will fix the phone in 3 days, but they took more than a week that too i ahd to visit twice for the the same.

However my stopped charging itself just after 20 days. Again i gave it to satguru communication service centre in noida sector 27 and its been 8 days they have not updated me with any solution. There landline phone rarely connects and when it connect they never pic up. How we can get the update on the phone repair status if they will not answer the calls.?

Screen of the phone started flickering suddenly without any incident. When i visited service center located in ahmedabad, they said it is screen damage and this will not be covered under warranty. How will i know if there is any internal damage in screen. I can not see even a single crack scratch or anything on phone. I use it delicately. However where is it mentioned that any internal issues will not be covered in warranty. They want me to spend 2200 for screen replacement. If i only had to pay for any internal issues in phone then why did the company provide warranty.

Despite of launching new products, the services to the customer need to be taken care in quality manner.

I purchased redmi 4 phone on june month and had speaker related issue after using 25 days approx and i submitted the phone to the service centre and more than 15 days are gone and still waiting for my product.

I had below mentioned issues, my mail is to get my product back asap and other customer didn't have to suffer by this type of service issue in future.

1. Phone submitted to the centre with request no - wxin[protected]
2. Phone submitted to orbit mall service centre indore.
3. I am told to get phone call for further update on day of submitting the phone but i received the call from centre on 14th, as a customer which is not accepted.
4. On phone call i am updated to wait for more 7 days to get an update on this.
5. The support from the call support - [protected] is always contradicted.
6. As per update provided or as my interaction, is this worth to wait for 3 weeks for phone fix for non availability of spare parts. This is how mi is managing or providing the services to the customer?
7. Does this centre should not be banned or customer need to change his phone to other manufacturer?

I hope my issue or customer like me issues will be sorted out soon and action against the centre will be strictly taken or new centre will be open in the replacement.

I ordered on 14 july for charger to redmenote 3. Courier refusing to deliver and suggesting to pick up personally, otherwise he will send it back.. We paid delivery charges. So he should definitely deliver it. Please try to deliver it without fail.
Address:g. Sathish kumar, librarian, jawahar navodaya vidyalaya, banavasi post, kurnool dist-518323
Mobile-[protected]

Bought a new redmi note 4, 64 gb from flipkart on 22nd february.
The phone stopped charging last friday night so i went to their service center in gtb nagar, delhi.
They said there is some issue with the charging part and it has to be replaced. They said i'll get my phone on tuesday but now it's been more than 15 days and everyday they are just saying that the new charging part has not arrived yet and will arrive in 1-2 days. They are saying the same line everyday.
So i decided to call the customer care today, they said that the charging part might not be able to arrive because of gst but if gst is the main issue then how come are they selling new phones in india. If the part is not able to arrive because of gst then how come new phones are able to arrive and sold everyday?
Customer care executive also said that we are not able to help you in this case as we can't co-ordinate with the service centre, you yourself have to co-ordinate with them and wait for the part to arrive.
Is it my fault that i bought this phone and trusted xiaomi?

If my issued is not resolved this week, then i shall proceed to consumer court.
Waiting for reply and expecting help from your side.

I ordered redmi 4 2gb-16gb and it reached at my city at veraval but i am not at home and i say the courier man that he take it self and he replied okay and i said him that i take my mobile at monday and he agreed with me but i reached at monday at delhivery courier he returned my mobile
So i am not satisfied from your service and
Mi customer said that it is not returned but
He returned that mobile already so my purpose is that plz my mobile give me

I have purchase a mobile “redmi 3s-sim free-in-gray” serial no - [protected] on dated[protected], order id-od[protected] through flip kart, at shipping address d. C. Sharma, flat-102, pramukh nagar, isnapur, patancharu. Since starting i have facing heating problem during charging that we think due to metal body. On 12th april’17 morning, due to i have plan to go early in a marriage function so approx. At 4.45am put on charging and a have been busy freshness. Approx. 5.15am i have seen phone was off condition. When, i have done set on some, charr-charr sound comes from inside. Phone is fully in-close so no option to see / open as i can see what happen.
Next day i have searched service center to nearest my address.
On my weekly off day 15th april’2017 i have gone to mi exclusive service center-kukatpally, hyderabad and deposit mobile against service order - wxin[protected]. Service madam tell that for inspection taken more than 4hrs. So i have left service center to come back after inspection.
Same time one service engineer quarrel with other lady customer regarding out of service and charges that ic damaged and will be charges. I am feeling that problem can come like this.
I have dial phone[protected] on 12th april after 4pm many times but nobody received call. At 7.20pm i have received a sms that inspection is completed and out of warranty come to service center.
When i have meet at service center on 17th april, service madam tell us that mobile ic damage due to water it is out of warranty, service charge is rs.7900 (Seven thousand nine hundred) but i have purchase of r.6999 (Six thousand nine hundred ninety nine). Sir, i am heartily say some internal problem was inside set. But your service engineer told that moisture that can be environmental moisture. This reason, i am not understood. I am only thinking that example of good service of mi redmi style. This is only for not giving customer service/ warrantee. But, this mobile is from my hard working money so i do not rest. I have done at last position.
At 5.00am no chance of water i have told that it has damaged due to overheating due to metal body. I am also electrical & electronics engineer working since 30years.
I have request to your kind self to look into the matter seriously for repairing or replacing mobile set. My mobile is with service center till to date not ok condition. I have sent mails to customer care but no solution till now/ to date.

My name is vaibhav raval. And i have purchase 10000 mi power bank. Invoice date is 05th may 2017.
After one month it is not in working.in a power bank there is charging issue.
So i have visit mi service center which is located in judges bungalow bodakdev ahmadabad.
Now i m suffering without my gadgets and till date they are no any response.
I have visit several times physically but every time they gave some reason.
Now one month’s is completed. My gadgets warranty is also passing
And in chat session your agent gave me all time wrong date and till date no any response from your side
Your all service person gave me wrong information provide.

To, xiaomi

My name is vaibhav raval. And i have purchase 10000 mi power bank. Invoice date is 05th may 2017.
After one month it is not in working.in a power bank there is charging issue.
First of all i have very dissatisfied if the mi product is not working after one month. Mi is a brand name.
So i have visit mi service center which is located in judges bungalow bodakdev ahmadabad.
And they check my power bank and reveal me after one week we replace and give it new power bank.
Now i m suffering without my gadgets and till date they are no any response.
I have visit several times physically but every time they gave some reason.
Now one month’s is completed. My gadgets warranty is also passing. Can u extend my warranty because i have not use one month my gadgets.
Mi is very brand name. If i purchase new one mi gadgets then it will come in only 5 days so why if the product is under warranty parts is not available
I have so many gadgets of mi. But this experience is very bad for me and in future i have not suggest any one who purchase mi product.
I hope you take some action of my issues and revert to me via mail.
And in chat session your agent gave me all time wrong date and till date no any response from your side
Your all service person gave me wrong information provide.
I want my power bank without bank i m to much suffering.

Respected sir,

One red mi note 4 64 gb smart phone has been deposited vide no wxin[protected], invoice no 00355929 in your bilas pur service centre, hotel mid town, telephone exchange road, bilaspur. The problem was the mobile was not charging. But sorry to say that twelve days have passed neither you have taken any action nor you have given the repaired phone till date though it has purchased recently not more than one month simply asking feedback & company reputation but you are not thinking the company reputation is deteriorating due to negligence in your part not to repair the new phone. I thought i have purchased another red mi note 4 64 g phone & accordingly ordered but afraid of your
Poor service centre. I had contacted to your service centre at 12.150 pm today regrding reparing the charging point of my new red mi note 4 64 g. Simply they answered it will be repaired very soon.
Therefore you are again requested to repair the phone or do something so that the customer are not dissatisfied.. Hope you will do the needful and take necessary action please.
Thanking you,
Pl do the needful
M. S. M. Ukhopadhyay

I would like to bring to your notice that i have bought redmi 3s prime mobile from your renowned company in dec 2016, details of handset invoice is attached here with. I bought this phone because of good reviews and after using it for continuous 6 months this handset still behaves abruptly and gives too many problems, some of them listed below

A. Over heating
B. Bad battery life
C. Frequently hang
D. Charging issue
E. Automatically shutdown
F. Contact details getting swapped