Xiaomi India Complaints & Reviews

Dear sir/Madam,

WRT Above i R, Narasimha Raju ordered MI 4 mobile on 27.06.2017, order ID : [protected], amount also paid through my account. My complaint is still now i did't received this product, any delay information also no from your end.No clarity about this issue your customer service person, what is the present status i dont know so please inform to me about my product status.

Regards,
R.N.Raju
Mobile : [protected]

My redmi 3s prime gyroscope response is lagging while playing 360 videos and while using vr...but when I clear ram... It works good for sometime but.. Soon the problem continues i had recently bought this phone and now i am totally disappointed with mi ... This problem which are mentioned above is not seen everytime rather when i use my phone for more than half an hour..plz fix it.. I can't take it anymore... I recently bought mi vr play and this Problem comes over... I'm really disappointed... Plz help me

I was pre ordered a mobile redmi mi 4a at 30th June bt today it's 5th July .it already pass 5 day from placing the order from mi store ...bt till now it shows that DC to ship...and I was already pay the amount for this product by debit card.this is my 1st time in mi store .bt it totally disappointing me.so please can u check what is the problem behind it and fix it as soon as possible.

I visit your nearest service centre Navrangpura, Ahmedabad, Gujarat ( EMPLOYEE NAME:- MR.SAGID GHANCHI ) today . FOR SMALL ISSUE ON STARTING OF MY MOBILE ON RUNNING WARRANTY PERIOUD .But, this service centre employee MR SAJID GHANCHI is not responsible on your responsibility and very badly language use on all the other person and my self and Mr Ghanchi is direct to me to go Consumer court and settled your issue and MI service centre is not responsible to repair your mobile on hardware problem warranty period. He is not repair my mobile today and not take care or interest to repair my mobile. Please direct contact my mobile number so I mention my problem . My contact No:- [protected], [protected]

Order on 29/06/17 now 5/07/17 it's. Show only. DC TO SHIP. what is this... Where is my order..very bad service of mi.. When it delivers to me..
Mi company is fake.. I call on customer care no.. He said product on shipping.. He gives me a tracking no.. Its fake i check on web.. Its show no order is found...
Then i call another by same mobile no.. He said this is the wrong number you dial please check the number before dialing..
Its. Fake company i think..

I bought redmi note 4 mobile about four months ago. A problem has occured on this set i. E. M y phone has heating issue screen blinking and finger print sensor is not working
I gave it nearest service centre, solution care mi service center bhagalpur 812002 on 23 june, 17. But today 5th july. They told that set has not repaired. Also told that a parts requarement mail to head office has been pending. So that parts has not reached due to gst
Employee of mi care solution centre tell me on 23 june 17 that come after the eid festival after the festival visit the centre they said come after a week after a week they said again come after a week and now they saying cause of gst spare part is in pending condition.
Ombir singh
[protected]
Redmi note 4
2 gb and 32gb
Golden colour
Imei [protected]
Problem heating issue screen blinking and finger print sensor not working
Mi care address - solution care, kotwali chowk, tatarpur road, bhagalapur 812002
Job sheet no-wxin[protected]
Complain to mi team complain number[protected]
A humble request to mi team kindly help me on this issue

I went to customer care (Shop no.- 28 & 29, 1st Floor, Rudra Square, Near IDBI Bank, Opp Kalupur Bank, Judges Bungalow Road, Bodakdev, Ahmedabad) to resolve battery issue of my mobile, which not resolved yet despite of 2 full day visit of customer care. This is absolutely fine, but last day, I submitted the phone and after 30 min, they said "look, the display of your phone is already broken." I was like what the hell???... they display of my phone was new like.And even worse they are not ready to accept that it was broken by them. It was 10 min discussion but they are not accepting and asked me to give charge of that if I want to get it repaired. I dont know what they guys did to my phone. If I can get help on that that will be really good.

I bought redmi note 4 mobile about four months ago. A problem has occured on this set i. E. 4g, 3g network problem.
I gave it nearest service centre, ranaghat service center on 21st june, 17. But today 4th july. They told that set has not repaired. Also told that a parts requarement mail to head office has been pending. So that parts has not reached.
Please solve this problem. This mobile set is very usefull for me.

I have ordered Redmi 4 Gold 3G+32G on 23rd of June still i did not received my product. When I have check with Customer care of MI then they are saying that we have return that product and your refund started. Please let me know on behalf of what they have returned my product ? I want this product so that why i had booked with pre-paid order. So my money has got stuck No one in customer care are care about my order They are only making fool to me :( :(

Please let me Know I will receive my product or not very simple ??
Did i mistake to book a order from mi website ?
I had called in mi customer care and they put me on hold always for minimum 20 mint :( :( :(

Even i complaint online and get a false promise mail see in attachment:- 0 and 1

Hi,
My brother bought a Redmi 4 on 30th June. Unfortunately the phone got showered in rain on 3rd July. So he ran to Mi service center in Indira Nagar. And he got shocked by the price to repair the same. He brought it for 7499/- and service charge was 7733/- He could have brought a new phone for the service amount.
I don't know what to say. This is insane. How could service amount is more than mobile phone value. Please don't buy MI. And I saw a queue near mi service centre. I thought mi is best mobile. But service is worst. Dont go for it unless you are ready to pay for service charge.

Respected sir,

My name is rahul r/o model town. I have purchase a mobile from mi company recently, and today is there a problem in my mi redmi 3s prime cell problems are as under.
1. Charging problem
2. Jack problem
3. Not starting

My phone is in warranty period but the serviece provider told me that i have to beared 500-600 rs. Due to this problem. Now your good self is requested to please remove this problem so that i have do not pay the money and i can save this cost. And also request please take a disciplinary action againsst him
Service provider address 48 mall road kingsway camp
Gtb nagar delhi-110009 (Durga communication)
Tel. [protected]
Mobile: [protected]

Thanking you
Yours faithfully,

Rahul
Tel. No. [protected]

Hi,
My phone got hanged since yesterday, touched stopped working . When I sent it to service center they are saying that there is problem in MOTHERBOARD of phone and cost is more than 7000 rs. to resolve touch issue .
My phone is one month old and is in warranty but they are not listening my words.
I am helpless. Please find bellow details and do the needful .
NAME : Vipin Kumar
MOB#[protected]
REQUEST NO: WXIN[protected]
SERVICE CENTER : LAJPAT NAGAR

On 1st july i went to mi park street service center for upgrading software of my mobile. Before that on 30th june over the phone i confirmed from this service center that my warranty period is over, the representative replied me that it will charge rs 173/- and he will upgrade it immidiately. On 1st july atleast 10 to 12 times i give the rang, no body picks up the phone so i went there, i took the manual token, that time the lady representative didnot asked me regarding warranty card. More than 1and a half hour, i spent there for waiting my turn. Suddenly i came to know through one customer whom they refused to provide service because he wont have a warranty card. When i shouted what is this why have not you told me earlier this thing then the manager mr rahul, asked me if i want i can submit my mobile but after 4th june only i will get the service due to gst issues. When i asked them then why your representative over the phone disclosed this thing, he was not at all bothered about that. Apart from that the especially the behaviour of floor manager mr. Bhasker bashim was very rude, unethical he was not all co-operative, nither the number displayed there for hazra service center was correct i got a very bad experience after visting your service centers. Without having proper details your representative misguide and harres and waste the customer's time and won't care the customer issues. Third class service center ever come acoss in my life. Thanks.

Microphone is faulty.

I bought a redmi note 4 last monday offline from ezone retail in kolkata.

Unfortunately, the microphone happened to be faulty. The voice gets scattered and becomes inaudible.

I have been a big fan of xiaomi products and even possess a redmi note 3. Earlier i have purchased the phone from amazon.in this case i couldn't even get this phone exchanged because the customer care official did not take my problem seriously

Please provide me a solution to get my handset replaced.

There are several time mobile set become very hot about 45 degree temparature. Sometimes the temparature increase about 50 degree centegrate. In charging time and others the set become very hot. So i face this problem since 15 days. When mobile handset used like web browsing then this heating problem is also create. In this situation i dont know what i do? So please sir solve my problem as soon as possible.

I submitted my mi4i phone imei [protected] to tanishq connect service centre for display reparing dt. 10.4.17 &paid rs. 500 advance & then paid remaining rs. 4400 (Total rs. 4900). I received my phone after 2 months in dead condition. They damaged connector during repairing. From last 24 hours i am charging phone but unable to do. Fraud service.

BTM Bangalore service center damaged the motherboard while changing the USB port which had issues and claimed they will change the mother board free of cost and after changing the mother board, they are charging me. Without my consent they changed the mother board, and now they are not handing over the devise in the condition i gave to them, as they have changed the mother board, altered my mobile's original motherboard. If they had any issues with motherboard, they should have told me before altering it, I would have taken back my mobile. Neither they are giving me my mobile in the condition I gave them, neither they obtained consent to change the motherboard. When raised complaint with MI customer services, they are backing the service center personnel without answering why they changed the motherboard without my consent, and why they didnt informed me of any issues in motherboard before they altered it. This is an act of fraudsters

Details :
Model :MI Note 3 with 3GB Ram and 32 GB memory
Date of purchase :19 august 2016
Retail seller : TVS Electronics Limited
Tax Invoice number for purchase:[protected]
Purchaser Name : Mahantesh Awari
Purchaser Mobile Number : [protected]
Service order date: 10 June 2017
Service center : BTM Layout, Bangalore, BTM Bangalore - TVSE
Service order Number : 12663/20202360
Incident Number for complaint raised[protected]

My contact details:
Mahantesh Awari
[protected]
[protected]@gmail.com

Redmi 4a is good phone but service is very bad my phone is 3 month old and first time i have to go to the service center for a replacement of charger they gave me a new one but after one day they only call me and told me to return the charger because they given me a wrong one i thought again they will give me a new charger but they give me a old charger I ask him that why u r giving me old charger they told me rudely that i[censored] want then take it or eels wait for 10 days but I agree but know again my phone is not working I am facing a great problem that suddenly my phone display touch is not working .on the screen there was not even a single scratch and then also it not working .then suddenly I was gone to my nearest service center and told that my phone is not working he open the phone and told me that there was two litmus one is up and the another is down the down litmus is red they told it is liquid damage we will not give you warranty .then I told that no I haven’t dep’t in water or any liquid they told me few day back you have so I told that whenever any phone is dep’t in water it suddenly not working. when I haven dep’t in liquid why should I agree. if the litmus is red it have many reasons like sweating in pocket or etc .service center take the charge from me Rs 200 and gave my phone in 2 hours correctly .and gain in 12 hours it has same problem then he told me to change the display of Rs 2400 . I ask the company why should u get the warranty to making pools I waste my RS 200 also if I know that I would wasting the money I should through this phone in dustbin I am not satisfied by a warranty.

Xiaomi is cheating people by doing the fake online sale of It's variant Redmi 4A & Redmi 4. The company is doing the flash sale every 7-10 days. I am not able to understand if there is enough stocks then what is the point of doing flash sales and cheating the customers. They are just wasting someone's time by doing this kind of fake sale. I tried around 10 times ordering the phone but failed as it is showing out of stock after few seconds of sale start. The company is also doing a pre order sale every 5-6 days. This shows that they have enough stocks and they are just playing with the customers. They are just faking the people and making them fools by doing this kind of fake sales.
Therefore I request you to look into this matter and take strict actions against the company so as to help the people being aware about this kind of cheap selling strategies and to save the interests of the common man 👨. They are just playing with the emotions.
Manu Jain Murdered!!

I submitted my Redmi 3s prime device at the service center on June 21, 2017 due to issue with the display and I was given a complaint letter with all the details. I was told that I had to pay INR 2, 212 due to some internal damage although it was in warranty. I received my phone on June 27, 2017 and the display issue was resolved and I paid the full amount.

The employee at the helpdesk told me that they would email me the receipt for the payment and the warranty of 1 year still continues. The complaint letter was also taken back and I only have the sms that I received from the company.

I would request to please look into the issue and help to get the receipt for the payment or otherwise the full refund of amount in case of fraudulent.

Company's contact number[protected]