Xiaomi India Complaints & Reviews

I have purchased xiaomi redmi note 3 (Gold, 32gb) on 03-dec-2016. (Amazon order:[protected]. ​ i continuously getting issues with this product and continuously visiting service center, but no resolution i got.

​please find below details of my visits to the service center velacherry. But still issue not resolved.

​9th feb 2017​- proxy sensor fault - serviced
​​4th mar - 2017​ serviced again for the same proxy sensor fault
​1​8th mar 2017​- mother board replaced
​​01st-april-2017​- phone got very hot, could not switch off, went to switch off mode automatically
​1​5 april 2017​- ​phone went to switch off mode automatically, ​ kept for further service &​ observation.
​​20th april 2017​, collected the device, since issue was not resolved, immediately deposited the device to the service center on the same day for further service and observation.
26th april 2017- advised me got the collect the phone after service.
28th april 2017​-​ same issue ​is persisting. My phone moved to dead mode​ automatically even the battery is more than 90%​.​

​05th may 2017- previous version software reloaded, but proxy sensor issue came again

Accessories like a head phone are bad quality not worth to spend, if you will buy, you will find product quality like a road side seller. No one will handle your calls on complain and simply you will get answer we do not have return policy as MI knows that customer will return product after looking. MI is a cheater. Be careful before you buy any accessories. Better Amazon to buy anything.. I think all reviews created by MI them self So, customer can place orders.

My charger is faulty under warranty, i submitted faulty charger to service center which request number is hhin[protected] on dated 07.03.2017. Unfortunately the paper is missed by me. I was going to service center for receiving the material on dated 06.05.2017, service center executive told us, your material is deliver to you. I told him, please give proof for this. He has unable to give proof. Please give us paper, then i will do. No body taken the charger. As per my opinion, due to my delay pickup. Mi service center executive sell my charger.

I got my phone in jan, 2017,
By month of february i had the following issues,
Heating up
Internet accessing problem
Apps crashing very often
Brightness problem

On 4th may, 2017 battery wasn't charging therefore gave the phone for service on may 5th.

Though i got it serviced (Motherboard replaced on warranty) on 5th may, 2017 morning, evening i am again facing the same issues except for battery charging.

Also the service desk employees were not friendly and showed no interest in providing the service at 100 feet road, bangalore.

Blue dart botad unit harrashing me to deliver my consignment awb#[protected].in spite of giving delivery he speak lie with me and blue dart head. Also make fake progress of this item. Because i am a so longer customer with mi and all pkgs delivered me at my default address. But todays intention of blue dart botad is seems to be suspected and make fool to all o[censored]s.

Sir I Dipjay Datta has purchase a mobile phone on 18 May 2016. I found problem in this device on 2nd May, 2017 and gone to the service center address mentioned bellow. The service center is xiaomi authorized service center. I have 1yr warranty of my phone. But although that they have demanded Rs. 7000 to make the device work properly. The problem was that the mobile was not getting charged.

So I request you to take it as serious as i am unable to use my phone. Isn't it a big fraud from xiaomi?

Necessary information is given below:

Name: Dipjay Datta
C/o: kartick Datta.
vill.-banbania, p.o.-habra, p.s.-ashoknagar, N24PGS, pin-743263, West bengal
Mob:[protected] / [protected]

Service center Address: 20-H, Park Street, Kolkata, West Bengal 700016
(Authorised service centre)
Phone:[protected]
Mobile model: Xiaomi Redmi Note 3 (Gold, 16GB)
Order Website: amazon.in
Order Id: #[protected]

I purchased this set on 12th august 2016. It is still in warranty. My phone stop charging when i visited the service centre they told me that device is opened somewhere else. It is not in warranty now but truth is not that. When i know that product is in warranty how can i go somewhere else. Our whole family is a regular customer of your;s but totally disappointed when this is my first time of complaining and you people are charging money from me. Totally disappointed user now whereas i myself has suggested everyone to have a mi phone. My contact no. Is [protected]. I want either my refund else my query to be solved. Imei no. [protected].

Hi team,

I got the phone on 11/03/17 and after only 15 days i face the problem of screen flickering & i have given my phone to flex centre in kormangla 5th block bangalore on 21/04/17. After two days i went to collect the phone after replacing the screen they said its fixed (How can you replace a phones screen without knowing the problem you guys really have some professionally trained people) but when i checked it had the same problem & they said they need 2 more days. From thereon the 2 two day story continues till now. Is it the level of your service. This was the first time i got a mi phone & is the worst experience of my life. Will never recommend it to anyone.

Job no.- wxin[protected]
Imei: [protected]
Invoice no.[protected]

Please do the needful asap & revert back on urgent basis.

I cant understand till now how a brand new phone can have problems like this. This handset is second hand for me now.

Regards
Ramandeep singh
Mob: [protected]

Sir
Mera phon redmi 3s prime ka sirf charging jack kharab tha to banne k liye apek service center sarvochhaya computer kasmiri gate 2nd floor near bada guruswara katras road bank more dhanbad 826001 me babe k like diye the lekin ab mera mobile on rehta hai or screen me kuch dikhta nhi hai... Jabki mere phone me sirf charging problem tha plz help me
[protected]

Dear mis or sir.

i have a common problem for this smartphone and it will be fixed in 3 months.

my name is Omri Danka, im a tourist in mexico city, i baught in mexico city at wallmart store a xiaomi redmi 2 pro model smartphone less than 3 months ago.
I sent the smartphone to the guarantee company (Brightstar Company) diagnostic, and they ltold me the problem is with the camera device and explained to me its common problem, they said that in order to fix it they need to order a new camera device from china, and it will be delivered and will be fixed in around 2 months or even later, they arent sure yet.

im willing please to get a solution .

please contact me by mail : [protected]@gmail.com
my temporary phone number : +[protected]
or Permannent phone by Elinor(My sister's permanent phone): +[protected]

Thanks in advance,
Omri Danka.

Very pathetic, poor, dissatisfied, useless phone, use less people of your call center, firstly no body picking up phone if pickup talk rudely, I really did mistake ti purchase this phone opportunity and vivo are the still better option.from first day till now i am not able to use contact searching. Gali Dena ka Mann karta ha, regs Naveen [protected]

I bought redmi 4a on 27th april. 5 days to be shipped from booking date. I got shipments tracking details of fedex but when i enquired they told me that they hadnt recd the shipments even on 5th day. Again they hadnt mentioned that extra days apart from shipment days on mi site

I heard a lot if people are facing the same issue.

Fedex booking id[protected]

Resolve asap

I purchased the said mobile from flipkart vide tax invoice no. F0yqg[protected] dt.24/01/2017. My order id is od[protected].
This is completely faulty handset, having problem from day one. It hangs quite often. Get switch off on its own anytime. And doesn't starts at times if we try to power on.
First when i called flipkart they said we need to call the mi call centre and they are unable to help. Subsequently i called the mi call centre twice and they advised me some steps for software update which i did as per their instructions. But the same problem persisted. Then i visited local mi service centre twice they did something to it and said that now it will have no problem. But till date i am not been able to use this phone despite paying rs.10999/- for a new phone. I immediately want a replacement or refund.

I am a user of Redmi 4A. This is just 2-3 week old..
Now I am facing two main problem-
1. When I insert my old memory card which is stored with many photos.. but I unable to see those photos through Gallery option.. I just took my phone yo nearby service centre but they unable to help me out..
2. Every photos which I either download or collect through sharing devices, automatically vanished within 24 hours.. I am unable to find it out again..

I have purchased mobile on 28thapr, its clearly mentioned as 5days shipping and didnt mentioned delivery time. I thought it will take 5days to delivery. When i asked the customer care on 2ndmay, there are simple telling 5days is for shipping. We dont know abt the delivery, it wil ltake 5-7 business days.
It means total 10-12 days to delivery.
When asked, there this is the standard delivery policy. I asked where you mentioned that, ther egien "HTTP://WWW.mi.com/in/service/preorder_info/". in this # is not delivery time
Customer care guys mr. Vonette and mr. Nabeel are the # peoples in that. There are simple telling this is our std policy. We cant do anything. Wven we have to wait long time for there response.
Here is the chat with these peoples.
Vonette : but in pre-order bookings it takes 5 days only for shipment. I am really sorry to hear that you did not notice while you checked regarding pre-order. As the standard delivery time is 5-7 business days, it is not mentioned in the portal.
Me : if you are keeping 5days shipping, then why cant you tell the delivery time
Nabeel : this is the standard time lines. I request you not to use profanity over the chat or will have forced to disconnect the chat.
Its my humble request dont buy the mobiles on the mi site
HTTP://WWW.mi.com/in/

Worst customer care

Dear ceo of mi
I want to inform you there are many peoples who buy your products (Mobile) and sell them than mrp price this is happening because you are provided limited stock.
Who really wants product if buy chance they don't get it into sell then the go for third party (Those who are selling in more than mrp).
So please i request you to provide your products in larger amount so your customers will be happy.
Thank you
Your customer.

I am a dissatisfied User of MI-4I phone.
IMEI Number: [protected] & [protected].
I bought the phone in Oct 2015, and I was really happy with the Phone but One day, the phone was getting charged and all of sudden it switched off and It was not reading any network.
After showing it to Service center, they proposed to replace the motherboard worth around Rs 7, 000.
They also informed me that after sofware update, the IMEI number got deleted from the device.
Now for a 9, 000 Rupees phone do you really think its a wise idea investing 7, 000 per year.
Even after replacing the motherboard nothing is gauranteed after 6 months.

I am so pissed off that I would never suggest anyone to go for this phone.
Even people warned me before buying this phone. It was my fault trusting your brand more than their reviews.
I am right now only writing this to you to take immediate actions to fix bug like this and get my phone repaired ASAP.

Looking forward to hear from you soon.
My contact no [protected]

After update of MIUi8.2.4.0 battery getting full heat while charging and taking 5hrs to charge and showing battery health as unknown working, please guide what to do, I am getting fear that battery may blast.
And also some time out speaker not working

Redmi note 3 Navigation keys not working properly sometime it works or sometimes didn't work. I have bought on 1st October 2016
Please let me know if I can claim through warranty or guarantee
If not what is the solution to get rid of this.
Is there any nearest service center of MI.
I have tried to reboot but problem still there.
I have also cleared all data from "talk back" but problem still not solved.

A few minutes ago you called me. And asked for same problem that i had told tomorrow night. I want a update that's it which have a lollipop and volte update that's it. I don't want to go to service centre. Because the service centre is very far from my house. Plz solve my problem as early as possible.

My handset is redmi note 4g plus single sim

Thanking you​
Yours sincerely
Rohit malick
Rohitm9. [protected]@gmail.com
[protected]