Xiaomi India Complaints & Reviews

Hi Team - On website http://www.ebazar.ninja I ordered MI Power Bank of 20800 MHz which cost Rs. 899. After seeing review came to know that this product is copy of MI as in duplicate product. Hence, wanted to cancel the product. Kindly do the needful as the product is not yet delivered.

Hope my request will be considered and money will be refunded soon.

Thanks
Madhu
[protected]

Subject : mobile phone repairing

My name : rahul parmar

My contact no : [protected]

My city : babra, dis – amreli

My complaint against : poojara telecom pvt. Ltd.

Poojara telecom pvt. Ltd contact no : (+[protected] / [protected]

Complaint category : electronics appliances

My complaint description:

I purchase new mobile redmi note 3 (4g) 3/32gb gold:xiaomi (Rs:-12, 989) from poojara telecom pvt. Ltd. Rajkot on[protected]:12 and they give me one year replacement warranty. And also give me ouch platinum power assurance (Rs:- 868.70)

Then after few days (22/03/2017) my phone will be automatically switch off, then after i try to swift on my mobile screen not working.

Then i give my mobile for service in poojara telecom pvt. Ltd. Rajkot on 23/03/2017 my claim id is 6784 and he ask me you come after 1 month then get your mobile. And after 1 moth i go to this shop and ask to give my phone but no any person respond response me and one man get my job card. Then after some time one person ask me today your mobile not repair so you come after 2 days so i go to home. Then after 2 days i go to poojara telecom pvt. Ltd. Rajkot and ask to give my job card but poojara telecom pvt. Ltd. Not give my job card. And if you not understand my problem please call me rahul parmar [protected] please help me. And solve my problem.

Dear Team,
I buyed a mobile from Mi on 23 jan 2017.
Worst Mobile I Ever Buyed.
First it had charging issues than battery back-up issues and after that mobile was heating to much.
I'm totally dissatisfied with the company and also they don't have any care centre in Jammu and Kashmir.
And know mobile screen broken after falling from a height of 30cm.
I'm totally dissatisfied and they are also not listening (Mi).

My phone mi 4i purchased 15 months ago is been in a dead condition. I went to mi service centre, they said that the motherboard is damaged and will cost 75% of the mobile cost. Can i know that the mobile is only for 15 to 17 months or how to trust the xiaomi company?? Now the company is damaging it's own reputation. How can one trust this company, it need to be replaced otherwise it would decrease its sales automatically.

My order no. [protected]
Bluedart courier tracking no. [protected]
My order is arrived in surat city bluedart courier services 17/04/2017 according to the update in website.. But they did not delivered at the adreess till the date & they contact me 17/04/17 at 9.39 pm.. Bluedart courier agent told me that he will contact tomorrow & on 18/04/2017 he did not receive my call & did not call me or go the address & lastly they send me msg to customer not available... Nut i want my order as soon as possible...

My contact no [protected] pls resolve my problem as soon as possible

I brought redmi note 3 through snapdeal in November...I got a problem with network and took it to kurnool service center, they kept my mobile for 11days saying they have to change the mother board, they generated a new problem in my mobile...Battery was draining so fast after the repair and phone was getting heated up, I took the mobile again, they kept it for two days and replaced its battery but the problem wasn't resolved...I again went to that service center and now they are saying me to Take mobile to Hyderabad to resolve...They generated the problem and now they are telling me to resolve it by going to Hyderabad..I need a solution for my problem

Bank of MI
Pa Patent s on Apr 12, 2017
I bought Mi battery bank, On the first day I was charged the battery bank full and used to charge my mobile, My mobile not even charged 70% and battery bank drained completely.

Then i came to know the eBazar is the cheating company and they are cheating the customer who are purchasing through on line.

The product looks like exactly MI product when i see it online.This fake product cost me 899 and i was wasted my hardly earned money.

This company has to be punished...

I have purchased MI3 phone when it newly came to market. After using the phone for 2 years, my phone's battery is not working. I went to service center and told them to change the battery and they refused commenting that this phone is out of stock and battery won't be available from now onwards.
So according to them use any MI phone for some time period only. And if your phone is out of stock you will be screwed by MI service center.
Solution from service center is just fix it your phone from local shop only, we can't do anything.

Worst service provided from MI India. I will not recommend any of my friends and known to purchase MI. Even i wanted to tell everybody that this chinese company is not even caring for any customer.
Coming up with the new phones in market is not a good strategy to earn.
Customer service should be the first priority.

Wanted to guide every indian citizen, if you are rich enough to buy a new smartphone every year then only choose MI. Otherwise, service center wont help you. Smartphone will be useless only after one year.

Received defective product from mi.com on 13.04.2017. ordered a redmi note 4 and it had a hump near speaker grill. Called customer care for replacement & they told issue will be resolved within 48 hours. It's already 48 houts after raising a complaint but still haven't received any call. 3rd class service by mi.com
Customers are being cheated literally.
Bikramjit Chowdhury
Mob: [protected]
Order id:[protected]
Complaint ID:[protected]

I have purchased Red mi note 3 through flip cart on 18.10.2016 vice invoice no.[protected] and order no [protected].
The device started malfunctioning ie autometically rebooting very often on and from Feb 2017.
The device was placed to your service centre B2X at 115B Canel Street, Sreebhumi, Kolkata-700048 on 02.04.2017.
There it was attend and reported sub pcb liquid damage. The same was replaced with cost and returned on 10.04.2017.
Again same problem noticed and today the device again had to deposit there. They said mother board is to be replaced and they are not having spare parts with them. They required 15 days to do so.
It is my humble request to advise them to get it repaired at the earliest possible as last one month i am suffering with the device.
Thanks and expecting an earliest redressal.
Regards
Sambhranta Sanyal
[protected]
[protected]

I have been trying to order the product in both Flipkart and Mi site for the past two months. Not even ordering, I can't even see the 'Place Order' option. Within seconds, the product is being out of stock. Leaving all the daily works, I'm sitting infront of my computer to order the product.Today(14/4/17) also I had a similar experience.Even though it is a Flash sale, it's very disappointed to say that I can't even see the Order Placement option. My friends too are having similar experiences. So I request to do something towards this problem.

Sir/madam I want one say that my phone is hanging very much. It is not the storage problem . It get switched off by itself and takes the time to get on again and all this is done by the phone only no external order are given to the phone to process. So plz set right this problem or plz change the handset/ phone or plz resolve this problem as it is very difficult these days without the phone. I'm facing a lot of problems so help me and resolve the problem

Service centre is not pickup the phone at indore I tried so many times.

I purchased MI band 2 from mi store on 6/April/2017 and it delivered on 11/April/2017 after receiving i use that product and it's function is not working properly the MI band 2 button is not functioning properly when i press harder than it run but at sometime tha band is not function anything .The heart beating calculation function sometime not run and some features like lock screen battery and on process function not work properly so please replace my band soon as possible
I gave u a vedio of that product and detail of product which I receive.

Please replaced my band soon as possible
Thanku
Amit chauhan
Your customer.

I had purchased my Mi note 3 online in July 2016.Despite being very careful regarding using the phone it started hanging & I took it to Mi service centre in Irla on 24/1/17.They could not resolve the issue and changed the motherboard .After some days the phone started heating. Barely after two months I.e.in March the phone started shutting down and would start after sometime.I took it to the same service centre nd they kept the phone telling that they will have to check it.After 2 days they told me that they couldn't find any fault nd returned my phone back. I argued with them but they were not ready to listen.The same day my phone switched off thrice.I called the service centre nd they told me that the battery must be faulty nd they will have to change it.They kept my phone again nd the next day when I went to collect it, I was shocked to see that​ my phone's tempered glass had 2 big crachs nd it was broken from several places. When I confronted them they told that the company does not replace glass nd it might have broken while opening the phone.They told me that they had replaced the battery, but my phone started heating again and it switched off again.I feel cheated and I am very upset at the careless attitude of the service centre providers.My phone is in warranty . Therefore I would like to request the authorities to replace my phone or take some immediate action or else I will have to take the matter to Consumer Redressal Forum.Waiting for your immediate response nd action

I had booked mi note 4 vide order id: [protected] but instead of that i received mi4 so either refund or replace the phone to mi note4. Customer care told me that the order was done for mi4 if i aggred with this comment (Although it is not correct) than also your policy is saying the refund is possible as i am totally unsatisfied with the quality of this phone. It is clearly mentioned in the following link http://mobile.mi.com/in/service/replacement/. i received the product yesterday and not satisfied with the quality so either refund or replace it to mi note 4.

1) Buying:
I bought a new 'MI redMi 3s prime' through http://www.mi.com/in/ website.
Got delivery within a day.

2) Product:
When I opened product it came with default wrong options, and unable to use touch not working and display not working and software not working.

3) Complaints:
Raised first complaint on this through customer care support:
[protected] and[protected]
They called and told us to get a job-sheet id we will replace the device. We went unnecessarily, to service center created job-sheet id WXIN[protected].
Later again we raised complaint and they are not at all responding and replacing device.

4) Concern:
We bought new mobile and unncessarily roaming for service center and calling care without using mobile. Need replacement for the device.

Kindly resolve the issue.

Hi,

I am cheated by VASHI MI SERVICE CENTER. (New Mumbai)

I had issue with display touch, Display light and everything was working well, Just touch was not in a working condition. And product was in warranty. A engineer from service center told me, Connecting chip of display s damaged so it's not be a part of warranty. And your screen is working properly because of this chip, Touch is not working.

I discussed with him and he told me for a small mm chip, I would have to change whole working display(except touch).

Seriously as he described, was not confident whether it's a real problem or he is gonna cheat me.

I agree to change because i trusted, He might have change whole display to solve this issue,

I told him to return my display once you change it after doing service, if because of one single small chip, You are going to change whole screen which is perfectly working.

And he committed, for sure i will return it to you. I thought if i am paying Rs. 3000 and getting back my screen returned, I told let's go with this.

I assume, Immediate they only changed that chip and it was ready to pick up.

I went to pick my phone and asked my Display back, He was shocked because he thought i won't ask him to return my display. But as per commitment i asked and i will because have paid for that.

Immediate he went to inside the service room and discussed with Engineer what to do now, Because how they could give me display because it was not get changed.

They called me inside and convinced not to take it back.

Funny Reason:

1) Audit is going on, Won't be able to find it, as it is already destroyed.
When i said, No i will take it back because, I already told you. It's not my problem.

Then they told me to wait outside, Assured me he is finding
2) Again was the funny reason, Sir can't give you back as per BMC Rule. LOL they don't know what they said to me.

3) They assured me to wait n wait, They thought after irretation i would leve but i din't i did wait,

After sometime they told me that they are not able to find out now, For sure tomorrow they would return it to me. And i asked engineer to give me a written note. And i took it. I would attach it.

Actually i saw their dump box, No display was there because with in 1 hr they made it ready, How it is possible to dump & destroy, They made me fool and cheated me just repaired the chip and returned it to me.

100%, I am cheated by MI Service center. I request to concern department to take action because they are not responding, And not receiving my call.

Display is not being changed, Only chip is repaired which would cost around Rs. 10 and they charged me Rs.2900.
Highly disappointed.

Attached:
Bill Copy
Written note by an Engineer

Dear team,

Against order no.[protected], order date :18. May. 2017 i ordered a xiaomi redmi note 3 (Dark grey, 16gb).

Since last one week there is frequent problem observed with display. The display getting blored with a change to multicolored display. Please refer the attached photo for your reference.

With this situation it is impossible to operate the mobile. So kindly look to this matter and kindly rectify the problem else replace with a new one as this within warranty period.?

For any query please revert back to me.

Hi this is chandan, i want to state that i have experienced the worst moment with MI, i have problem in my mobile phone i.e red mi note 3 i have purchased it on December-7th, with in 3 months there was problem in my handset, i have given the call to executive of MI but they cant solve so i insisted them for pick mi service on 3rd march but till now no one has received the phone, so by force i went for service station the address which was given by red mi executives but while i went there it was found that there is no service station there, i took off from office went 300km long.And i got response from the MI executive so badly that i cant express my view in writing. So i advice to all my friends please be careful while purchasing the handset form MI India.

Am having some problem in redmi note4 mobile.i had bought this phone between 2-3months may be but suddenly phone getting hanged. I don't know why so i don't hav large file game like asphalt 8 or some big games i just have some small app based on education only though my phone is getting hang.. Please say some solution for this or make update to solve this but im very disappointed because a 4gb ram can hanged easily this simple. Such a disappointment for me. Only 2 months had gone.