Xiaomi India Complaints & Reviews

I am really disappointed with the services u are providing. No other company has disappointed me this much.
I am writing with respect to my previous mail to you, Reference ID[protected].
So, i went to the service center again on 8-04-17, showed them the device temp of 54℃ to which they replied that they have done everything they could. They said that they will now send the handset to Bangalore to get it corrected. I had a talk with your customer care executive right there at that time. He also talked to them and i was assured that the handset will be sent to Bangalore and either the issue will be solved or the handset would be replaced.
Now, today i got a call from your side on which we talked with the service centre employee on a conference call and i came to know that the handset is still not shipped and when i demanded why that is so, they replied that they never meant to ship it, they were only going to consult the team in Bangalore. Why did they lie to me?
Also, today he tells me that the motherboard was not replaced(i have a valid job sheet that it was replaced. No-WXIN[protected]. Now u tell me whether i was lied to earlier about its replacement or i am being lied to now?
Also, now he says that they are now replacing the battery of the phone to which i was given no prior information.
Why are we being lied to?
And why are they holding back information?
As a consumer, firstly, i have a full right to information. Secondly, i am asking you yet again to consider replacement of the handset since, it is still in warranty period and now after replacing the motherboard, the battery and the speakers(which stopped working the last time the service center returned the handset after changing the motherboard), now, i dont trust this handset and i dont want any more issues because of it in the future.
As far as your team is considered, i hope i get a reply from you regarding this, because i didnt get a response the last time from your side within 48 hours as we are promised.
I have been asked today to wait another 24 hrs for a call from your team, i hope i get something concrete this time.
Also, i want to remind you that i have all due proof of every talk i have had with ur team as well as the service center and i request you not to force me to take any harsh steps.
Very disappointed.

I have been using redmi 1S, redmi 3s and redmi 4 mobile. it is very good mobile but REDMI 1S, which i am using for 2 years before has encountered charging problem due to charging pin has been damaged. I have given to mi-service center for repairing purpose. They have taken mobile from 2 month before and did not repair. I call him every after 2-3 days but they always tells lie by saying that we have ordered charging board and will take 3-4 days. I have made called to mi-service center sambalpur many times (about 15 to 20 times) in this two month. but they neither repairing nor giving any proper answer to this. Every time they tells lie. The Mi- SERVICE CENTER SAMBALPUR employees are very lazy and irresponsible to their duties I have been totally put off with this inferior mi-service center. That’s why i am compelled to write this type of complaint. I have never expected like this from mi-service center. Kindly consider this matter and do the necessary action for this.

THE DETAILS OF MY MOBILE ARE AS FOLLOWS

MOBILE TYPE - REDMI-1S

IMEI NOS - [protected]

JOB SR. NO. AS IN GIVEN JOB CARD - 441

I HAVE ATTACHED THE JOB CARD ALSO

MY MOBILE NUMBER - [protected]

Kindly do the needful action as early as possible. i am waiting for your kind response.

I have purchased "redmi 4a" a 7days back..it's a poor quality smartphone..yesterday l went to get to gather with my frds and l took few video and photo.. after coming to home l started to watch it no audio from the video is audible..l was shocked and saw other videos all r like tat only.than l gone to setting and checked everything is quite good with full volume.again l tested and took auido and video but same thing occurred voice is not audible.than l called to customer care they said this" Xiaomi Redmi 4a "is like this only we can't do anything for this ₹5999 budget u only get like this only..Xiaomi is a grt cheater.. don't believe this company... l have one more smartphone which is ₹1500 less than its price sansuiS50 is better than this..plz don't buy Xiaomi Redmi 4a ..

I am ravishankar mysore. Purchased the phone about one and a half year back.
We didn't have information about their service centre in mysore and it was not their.
The phone was not working & because of no service centre kept as it is
When we took to service centre, they said you have to change board & cost rs. 5000. But a local technician said it is just software corruption & did it for rs.450 by reloading the software. The phone is working fantastically.
The service centre people are just doing day light robbery to the innocent customers without even checking the instruments.

A strict action has to be taken on this issue.

Sir/madam one month back i purchaser xiaomi mi 3s phone from amazon last month days it as good condition but my phone has unforchnetly drop down not working or not opening so i went to mi service center in begum pet Hyderabad and explain him about phone cened and taken a phone given service request no wxin[protected] she told i will inform with sms got a sms on that day only and went there and ask him what is the problem on that he told it was motherboard was damaged that cost about 4000/- that much amount no i asked i purchase one month back only he said sorry sir i got a dout about phone and removed and see i recognize that he remove my motherboard and kept another one i went but no response i call to customer care i will inform take a complaint no this matter given same number which given in service center wxin[protected] no response i want to now how many customers are facing this type of illegal actives from this type of service center so i request you to help me this matter as soon as possible. thank u

I am using xiaomi redmi prime 2 as my handset. Now am using 4g sim. Bt cant use volte facility because of phone configuration. Kindly solve this concern by offer me better updated software. I am using jio 4g sim now.. While i am calling network suddenly broke.. Its not by the network issue.. Pls help me providing me a better updated version so that i can use this phone anymore..

I gautam modi have a mi max, i was continuously using it smoothly but suddenly i got issue in charging this mobile was not getting charged while switch on but in switch off it was easily getting charged. But when i show this mobile in surat (Gujarat) mi service center they made it the godown of problem now i am having problem in it battery i think they changed it's battery so i got lot of issue with this mobile... But yet not have any solution...

Lost my MI 5 mobile on Jan 20th 2017, bearing the IMEI number [protected] and [protected]. I've bought that mobile in the first week of April 2016. I've filed a complaint with the police right after i lost my mobile but still i get no information regarding this.Could you please help me finding it by informing me the exact location of the mobile so that i can get it back.

I have redmi note 3, after purchase (06/10/2016) its adapter is mulfunction or not working, then i submitted to mi care (ahmedabad ) via friend it solved (replace adapter) then after 10 day again same problem adapter is mulfunctioning but this time handset also not charging issue n blavkout issue . Then i contact to mi care(bhuj) they repaired handset and replaced adapter . Then again now i am facing same problem . Now mi care ( bhuj) denie to replace adapter (due to warranty expired ) its clearly manufacturing defect . It happen again and again . What should i do now .
I speak with customer care . They answere we cant change your adapter its out of warranty .

I had visited kota for update of software for my above redmi note phone. After update, it was found that mobile is not working, however, there are returning the mobile without checking. Even they do not bother to check it before delivery. The working phone they are destroying. They response is very very poor. I understand technicians who are working are not at all trained. Even they are not trained to handle customer & service to customer is worst. I have visited earlier also & because of their negative & cold reception to customer, i did not took the service and came back after long time. This is the experience by almost 100% customer as i understood from customers (Suffers & victims) waiting for the services from 352 shopping centre - kota, hcl. It is clear they took the xiomi phone for upgrade & destroy the phone and there by earning rs170/- instantly & then earning another rs120/- for further checking to confirm that it will not work or yhey may earn further some handsome amount for repair by creating some problem & then solving. If this continues no body will buy phone from xiaomi make any more. We request you to correct this & cancel the fraud & cheater service centre immediately to save xiaomi business. You may survey this from any customer in kota.

Redmi 4A phones bought from Amazon are being sold on olx sealed pack for a premium. Is company promoting such unfair practice to create a hype in market? Some sellers on olx are offering to get phone delivered at my address from Amazon. Either Amazon algorithm for random selection is compromised or xiaomi is conniving. Company is losing reputation so please do something about it. Genuine buyers are not getting product but opportunistic profit mongers are.

I was very exited when I purchased mi note 4 @₹13k. But after getting my mobile I went to many diffrent parties were I wanted to captured that awesome moment but mi device washed up my wishes ...While we record a video in party Dj sound mi devices can't able to record ...A local phone has a better video recording ...I think mi Is Manind Indian fool...I purchased it online but I want my money back...

I have booked redmi 3 s prime on sangeetha mobiles but the phone is not yet delivered. I have sent order no. And date of purchase but there is no reply.Its very disgusting. I request u to send the mobile as early as possible. I have booked on name of Surendra. U were asked order no. I have sent in mail but there is no reply.I[censored] r unable to deliver order then why u gave add on sakshi papers

Case id[protected]
I am using MI 3S PRIME and facing recurring problems of heating. I have been visiting the Service center at Bhopal almost everyday since 28th march. Everytime they try to resolve the heating issue but the problem still persist.
I Have submitted the handset in the Service center since 1st April 2017 and i was assured that the issue will be fixed. On monday, 3rd april i got a call from service center for collecting the handset but when i visited there, they said it will take 1 week to solve the issue. On 7 April i again got a call from the Service center at around 6:25 pm that they have fixed the problem by replacing the mother board and asked me to collect the hand set. While collecting they told that they have fixed the heating issue and then they handed over the handset with the assurance that the problem will not recur. But surprisingly after using 5 minutes only, the assurance that was given to me was getting failed and again my phone started heating like fire.
When i informed them about this i was told by them(as well as you) that heating upto 50℃ is normal, so i am attaching here a screenshot showing that my phone heated upto 54℃ as a proof of the level of discomfort i am facing right now. And now they are refusing to take the phone back and get it fixed and so i was forced to take it back(i am also attaching the reciept as the proof). What else, now the speakers and the sim slots of the phone are not working which were perdect when i submitted the handset.
Now please tell me what should i do and who the hell will be compensating for the time, energy and money i spent by travelling 30 km daily?
Where, instead of the problem getting solved, now they have created another problem in the phone. And who knows what all other problems i am going to face in the future with this handset.

So, i am now asking you to please replace this handset because:-
1. The heating issue is still not solved.
2. Now the speakers are also not working which were working perfectly well before giving the Phone in the service centre.
3. Sim slots are not working.
4. My phone is still in the warranty period.
5. I have been troubled enough already.
Also, I am reminding you yet again that the service centre people and the service they are giving are both pathetic. They have no manners of speaking to someone and have no respect for the time and the discomfort the customer is facing(as i have already told you before).
Please take the action as soon as possible and i urge you yet again to give me a replacement of the hand set. Please dont force me to take any harsh steps regarding my rights as a consumer and i will definitely give the review in the social media about the product and services offered by you..

I bought redmi note 4 from sangeeta mobiles in vizianagram(AP) on dated[protected].From 1st day notification light and menu, home and back buttons light not working.every company have policy that if any problem is comming in the set with in 7 days then they replace the pcs to new pcs. But Now they are not replacing my defective pcs to new pcs.Saying its not in our policy.

Sir, i am using mi4i mobile in ago 1 years . some mobile launch in same year which are upgrade in volte phone but mi4i is not upgrade in volte as samsung, lenovo, motorolla and many company upgrade own mobile Lte into Volte. but mi4i is not why? so i request to you that mi4i is upgrade in Volte . i am 2nd times complaining in mi4i complaint centre. so ...

Hi sir,
Me apake shivajinagar ke service centre me 7 bar 1 hi problem ke liye gaya per unone meri problem solve nahi ki, mere mobile ko call karate hi puri screen black ho jati he, aur us waqt koi bhi button nahi chalata aur phone garam ho jata he, apake karmachariyone muje kuch bhi sahayata nahi ki phone ko softwere marake dete be aur agale din vahi problem aur unhe sahi dhang se baat bhi karani nahi ati plz mera mobile muze thik karake do.
[protected]

Sir, my mobile is mi 4i recently I've updated it to miui8 then the mi account got locked saying it is linked with an existing account but when in customer service query when I've searched with my imei numbers 1) [protected]
2) [protected] it is showing that device is not locked
But my device is locked.locked Serial number; 36Z6T7U36W2A. Plz

I have purchased mi 4 through online from mi store one month before. But after few days it getted heated while surfing net and shows message your phone is heated up cool down it. But today I was surfing Facebook it getted off suddenly. Now not getting on. I make the phone on charging but nothing is happening after 2-3 hours on charging it shows charging light. But still phone iz not getting on. I am from Jammu and Kashmir and here is no service centre of xiaomi company and now needs help to repair or replace my phone as it is on warranty.

Dear Sir/ madam, i was create an mi account in my mi 3s prime mobile with my phone no . [protected] . but unfortunately i forget my password . now when I try to reset its show me " you have attempts limit allow within 24 hours. "
and I also try after 24 hours but I failed to reset. its show same things. I was contact with xiaomi care, but they dont help me. why I can't receive the OTP . plz help me . I am unable to use my mobille now mobile is like a brick
plz help me.