Xiaomi India Complaints & Reviews

I had bought a new phone and the next day only i got problem with phone like switch on off, charging, power button, volume button, headphone jack. And then contacted cutomer support through chat with in 5 days then they said their is no replacement service, but aftersome days i got a feedback call in which they said there is a replacement service within 10 days.. When i talked to customer call support they said call support and chat support is different department and replacement cannot be done.

Hi sir my name is mahesh reddy. I have purchased mi note 3 (Gold, 32 gb) mobile phone on 3-sep-2016 through online. Order id:[protected]. But mobile got problem with in two months. The problem is power off the mobile automatically when using the mobile. The mobile has been repaired 4 times in mi service center. But they did not solve the problem. But warranty for the mobile is one year. The mobile price is rs.12000/-. Now what can i do to get benefit.
Service center details:

Served by: shekher,
Begampet, hyderabad

My contact details:

Cell num:[protected],
Email id: [protected]@gmail.com

I submitted redminote 3 mobile for repair due to not charging. After return it started new problem. Mobile was hearing more than 50¢ temperature. I again submitted to service center. He returned after 2 days. But again same problem persisted. Again i submitted to service center. He returned me but again persisted. I need replacement of mobile. Otherwise i will sue against you in consumer forum. I am serving in the court. I need mobile for daily contact in the court.

I'm having a battery draining in idle issue with my phone within one month after buying it, I went to Fade service center four (4) times four times I said them to change battery as after lots of changing software's the problem didn't solved, so I said them to change battery and I went today also. I said them to change the battery but they are saying they will not change the battery. Worst Xiaomi services, I would be afford for other phones worst Xiaomi. The China phones services are awesome, what the hell ***** 😣😣😣

Worst flash sale I ever see, I can't able to buy Redmi 4A in flash sale, on flash sale fraction of second it's shows waitlist full, then how can people buy your products, rectify it or don't cheat people Worst flash sale I ever see, I can't able to buy Redmi 4A in flash sale, on flash sale fraction of second it's shows waitlist full, then how can people buy your products, rectify it or don't cheat people Worst flash sale I ever see, I can't able to buy Redmi 4A in flash sale, on flash sale fraction of second it's shows waitlist full, then how can people buy your products, rectify it or don't cheat people

Order (Order id : [protected]) was placed via mi.com. Order was sent via blue dart but not delivered because courier company was incapable of finding the address. After the seller recall the product without informing me. As per there shipping terms company does not have authority to recall the product

Link to shipping terms.
http://www.mi.com/in/service/shipping/

Order date : 23 - may

25-may-2017 10:25 am etail processing unit shipment arrived
25-may-2017 05:58 pm etail processing unit shipment further connected
25-may-2017 08:03 pm bial hub shipment arrived at hub
26-may-2017 01:49 am bial hub shipment further connected
26-may-2017 04:08 am delhi hub shipment arrived at hub
26-may-2017 04:22 am delhi hub shipment further connected
26-may-2017 05:21 am rama road hub shipment arrived at hub
26-may-2017 07:00 am rama road hub shipment further connected
26-may-2017 09:28 am sonepat shipment arrived
26-may-2017 01:27 pm sonepat shipment out for delivery
26-may-2017 03:00 pm sonepat consignee's address incomplete/landmark needed
27-may-2017 02:22 pm sonepat undelivered shipment held at location
29-may-2017 04:34 pm sonepat undelivered shipment held at location
29-may-2017 05:30 pm sonepat shipment arrived
29-may-2017 05:32 pm sonepat returned to origin at shipper's request
29-may-2017 09:59 pm sonepat shipment further connected
30-may-2017 12:44 am delhi hub shipment arrived at hub
30-may-2017 04:47 am delhi hub shipment further connected
30-may-2017 07:26 am bial hub shipment arrived at hub
30-may-2017 09:53 am bial hub shipment further connected

On 29-may, 11:30 am, i called the courier company regarding the status of delivery & schedule delivery for 30-may.

On 30-may, i tried to reach again courier company. There statement was "shipper request for return" when trying to contact the customer care of mi, there were no satisfactory answer from them saying "as the number was not reachable, return was initiated and it will be returned back to the warehouse. Once it gets returned to the warehouse, refund will be initiated."

Hello,

I've got my xiaomi redmi note 4. Whenever someone calls meor i call someone, i can't hear the voice from the caller [the other side] unless i turn on the loud speaker. Any idea?
Where is your service center in jammu, j&k?

I request you to please look into the matter and resolve this issue as early as possible so that i can continue with this phone
I have tried many things but of no use...

How can i rectify this problem

I had booked the redmi note 4 32gb gold worth 11490 on your website on 15th march 2017
Order no: rvq1076057
Mail id: [protected]@gmail.com

I am not able to track the order please give me an update on the same as soon as possible my money has already been deducted from my account.

Kindly let us know when i will get my mobile and i had called so many times to custome care, service is very bad which you are giving.

We are not getting proper answers from your store

If my mobile is not delerving today cancel my request and return my immediately

I bought a 3S mobile along with Mi Protect from mi.com, it worked for three months without any problem, then oneday it doesn, t switch on, when i gave it service center they changed the mother board with free of cost, then i faced the same problem after two month, again they changed the mother board for free of coast, within a month the same problem exist when contact the service center they said that the mobile is soaked in water so cant claim warrenty, when i have mi protect, they refuse to service it, when contact the oneassist they ask for replacement letter for the mother board change which the service center denies to issue me, without the replacement letter oneassist also rejects my service request, buying a mobile along with protection plan from mi.com is utter waster and the also the mobile

Hi,

This is the worst phone i have ever used.
I had to visit care center every 2nd month. I don't know whom to blame - the engineers there or the handset. Fcaing every day the same issue and as a cheery a new issue!
I am also aware that xiaomi knows the issue the 3s handset/model has.
Please proved me with the resolution and also with escalation email template were people will understand and revert.

Regards,
Nidhi

Hi,

I am a vodafone customer since last one year and have not faced any issue while using my old handset. I am using redmi 3s since last two months and facing network issue severely. Most of the time there is call set up problem, having full network symbol showing in the handset. Can you please suggest me a probable solution for this. I think this is complete waste of my money buying this handset. Is there any option to change my product as i have already used it. Please reply asap, as i have no other option to go.

Thanks
Sumitra adhya

I had purchased a redmi note 4 mobile phone from mi site. And received a defective one. Initially, the icons are activated when i double click on it. Within an hour i unable swipe up the phone. Immediate after that i mail to customer care. Up to 4days, i communicated with them to solve the problem. Lastly, they accept the replacement request but told me to send the product with own cost and own risk. They neither help nor support me. I am staying in shillong. I first went to blue dart office as they told it is their courier partner but they refuse to courier it. They told if mi office mail them then only they will accept. I contacted and request them to put the mail. But no one listens and told me to send through any other courier. Then i went to fedexpress, they also refused told that it has the laminated battery so we don't take. Again i communicate to mi and ask for a solution but no use. I had no option left to send the defective product because keeping with me is waste one. Then again i tried with dtdc they allowed but asked me to take on own risk. I paid all charges (Courier+packaging+insurance=rs.910) and finally with lot mental torcher i sent to mi office but i don't know whether it will reach to them or i will get a good phone. Lets hope for best.

Sir, or madam
As per advertisement in face book, browsing about dhamaalshop.com for red mi note 4 mobile on dt.24/04/2017. I had made payment through cradit card to dhamaalshop.com on 24/04/[email protected]/- by banking transaction no. 74052609 dhamaalshop.com hajipur, bihar.
The company has still neither provide me a mobile handset nor refund had not been deposited. So please give me justice and ordered to company for refund the amount from company. My mobile no. Is [protected]and email id. Is [protected]@gmail.com...
Complaint comments Read comments Complaint category Mobile...

I have purchased Mi note 4 along with the handset i have also bought mi protect plan, unfortunately hanset hads damaged and raised the claim for the same Service request number 1953622. and membership id :[protected]

according to the policy they have to give the handset witin 15 days but it has been 3 weeks no updae from one assit when ihave tried to call them claim relationship officer ms.Jyothi shetty either doesnot respond to call or giving false promises and cuts the call in between.and threatens to give the handset without repair if we follow up for more

Till date it is pending with insurance company and not specifing when i will get the handset.

you are selling good phones but dont tieup with this kind of cheaters who not at all care for the customers.you should also be responsible when you sell insurance plans.we buy insurance looking at your name not cheaters like oneassist.

Regards,
Rajendra.
[protected]

Hah not even a month n just abit of water split.. Not even drowned n just within 15 minutes it blasted.. And all went black n melted in few minutes..
Beware of such.. Highly hazardous product.. N recomment never ever to buy spend abit more on good phone rather than a life threat. Wish could post photos of the fully blasted phone.
Shame on this company.
N let them n ppl n users know about this life-hazardous device
With cheap material usa people wait for this product mi note 4 on flipkart n other for sale. N this happens.

I had ordered Remi Note 4 smartphone from Xiami India direct from the company and instead of phone i received a stone.
My Mi Order # [protected] shipped on 'May-02', via Fedex (shipping partner) and AWB number[protected].
When i received the order just within one hour i sent a mail to the company regarding that, but then also they behaved very rudely and told that they cannot help in this context.

Its really really bad way of working from such a big company.

Dear team,

I would like you inform you. I had purchase a new mi 3s phone throw flip cart on dated 24/11/2016 for the name of mohammad iqbal handset imei no. '[protected]"
The problem is started before this month. For that time our phone is not working properly some time its hang badly, or not charging. Than i go to the customer care on dated 22/04/2017 hazrat ganj, lucknow. But problem is same.
Now i have faced a lot of difficulties for that reason. Right now my phone is working at lucknow in uttar pradesh.

So i request you to please solved my problem or change my hand set.

Thanks,
Mohammad iqbal

Sir this is ramesh from karnataka gulbarga. Recently my phone got complaint that not charging and showing 0% charging anytime. When i gave it to nearby service centre checked and saying tha mother board complaint it will cost around rs:6000/- and one more thing i have to say battery issue there not giving better better backup. So i have changed my battery in servicing centre paid 600/ even it is in warranty. If the servicing centre are pathatic condition to whom we have to ask and where we rectify the complaint. We are humans without problem can't design a phone. There is a option of rectifing the problem. Csc arenot taking the issue, the why we have take ur phone. Where customer service is good we go for that. Pls take up the issue and rectify the problem.

I bought mi 3s its been 3 months, from a shop nearby my house as it was not available on that time, he gave me the bill of amazon of ₹7000, but he gave me it for ₹7400but the problems starts now, the phone power button was not working I took it to service center first they added many formalities and after 2-3 days they returned the phone saying that there was dust, for 1 or 2 days it worked but after that problem occured again, 2nd problem my memory card does not works in this phone, 3rd problem I noticed today that left side speaker is not working, 4th problem camera takes a lot time to focus, I want replacement for this product or send mi executives to my house so that they can repair and my phone is in warranty

Dear sir,
As i am holder of readme note 3, i have a problem in wifi connection of my phone. Wifi is disconnected when i take that mobile away from the router.
For resolve this problem i approached radient service centre of your authorised centre.
The mobile has a warrant period upto 27thjuly 2017.

On inspecting the instrument they told that there is an wifi antenna problem. It has to be replaced. They showed me a small shade of dried water near the charging socket. And told me hence the warranty is not applicable. And i have to pay for that.

They also asked whether any problem with charging or volume of calls. I said no.
I asked that the xiomi product are not so easily prone to the water entering. Even if it is so, water shade is in the bottom corner and wifi antenna is in top. How could it be related that the fault is due that. They told me that after opening the set if we find any shade of water the warranty is not applicable even though the repairing part is different.

I argued to cover it with warranty. Or else i will complain to the mi xiomi authorities and for legal claim also.
They are not hearing my words and billed rs.470/-.

Kindly take necessary steps to refund the billed amount to me.

Looking forward,
Kalaimani sr
[protected]