Xiaomi India Complaints & Reviews

I have purchased 1 no. Of redmi 2 prime mobile thro flipkart on 27.05.2016, in starting 3 months mobile is working fine. After i have serviced the mobile phone 4 times for various problems. Mi store people not resolved any type of issue. Each visited problem is different with frequent months. I have very unsatisfied the brand. I have complaint against toll free number they won't replacemy handset during 4 times problem, they suggest to repair my phone only. But still now problem yet to resolve permanently. Pls replace my handset w/o further any delay. I was very struggle to handle this mobile phone.

My xiaomi note 3 in warranty period.and the problem with my cell phone is changed it shape because of heating and today i visited dwarka service center and they didn't given me genuine reason they told me due to your jeans pocket it happened and if you want to send it service center then you have to pay 115 for service . please provide a solution otherwise i will claim for this in consumer forum

I had order MI PRIME 3S against Order ID #[protected] on dated 16th MAY 2017. i didn't receive any parcel till yet. i got a confirmation msg or mail from MI courier agency dated on 17th May 2017 and also confirm live chat on mi website on dated 19th may 2017. today, 23rd may 2017 i called on MI customer service center they told me your order is cancel they provide me reason they don't have stock of this product. i didn't get any cancellation mail from MI.
I have seen many of the stores charging
Please take some necessary action

Hello i bought redmi note 3 around 2.5 mnths ago from amazon and in this tenure i took the phone thrice to service centre of which i m attaching the service record also there is a lot of issues with the phone on the first time they changed the speaker which wasnt working, second time they put the software again... And again there is a lot of problem with the phone it gets heated a lot, data gets deleted on its own i reside in faizabad and service centre is in lucknow the travel charge is costing me more than the phone.. The service centre person is telling you file a complaint we cant do anything else.. We have done what we could neither they are agreeing to replace a phone nd that too with a very rude behaviour totally disappointed by this product i want this phone to be replaced or else i need a refund.. Totally frustrated i m sending the invoice alongwith the service record
Hope the support will be in favour

I am facing problem about battery backup heating issue
Related same i request to change with new battery under warranty period
But it replace with older one/ used/or mine battery
Because i am facing this issue consistently and mfg date of battery is feb 2016
And put handset for repair/change for battery on apr 17
For same i have been contacted customer care & service center no's of time but they are not responding properly

Helo sir i purchased a mibile in few month ago
but this mobile is not good regarding its rate and spcifications i am not satisfied this mobile because i submited its service centre in 3 times but my mobile not prepared and same problem is requred my problem is
1, hanging
2, slow running
3, network prblm
4, heating
this complaint about my time and the badly service of MI i waste my tym in service centre
so submited my case in regarding tym wasting and price wasting

I bought redmi note 3 32 gb
Within 3 month it abruptly and without any reason or season got dead.
Kept it working in night in morning it was not responding no display nothing

I took to mipick up service since it has no customer care in dehradun.
On
29th march
Awb [protected] pick mi took it for repair, now its 60 days and no follow up, no call back, no responsible answer, nothing at all.
Evertym i call they say matter is escalated??? You ll get a call back??? Phone is in production??? Nobody is replying where is my phone...
It is really getting me mad and furious!!!

Pathetic /bad and worse on xiomi part
Their must be some turn around time
60 days to repair a phone
Is it coming from mars or what???

My redmi note 3 was facing problem regarding its fingerprint sensor. So i gave it to the mi service center, but when they returned it, my redmi note 3 was not working as it should be. Its problem was not solved as its fingerprint sensor is still not working and now it get switch off automatically then it takes hours to switch on. I have visited to mi service center atleast 3 times but they take my phone, update its software and give it back but its problem is not solved. I have frustrated by thier service as they only update the software, doing the formalities only

Hello I am Dipesh from Ahmedabad I purchased Redmi Note 4 got delivered on 15th of April 2017. The phone was working in good condition only the problem was of battery whenever it was kept for charging it was getting switched off automatically being in warranty period I approached Mi service center at Bodakdev in Ahmedabad the lady on counter gave me a job sheet with very very least visibility and asked me that the problem will be solved in half an hour and asked me to wait so I waited there and even asked that the terms and conditions are not visible before signing but she asked me a not to worry it was just a mere formality now I was waiting butt not turning on for half an hour I left the store after 40 minutes getting late for office thinking to collect the phone in evening as was a small problem and may get solved soon but at 2 pm same day the person called and told me that the phone was water damage and I must pay 10000 /- to get it repaired the phone costs 11000 /-. Now on complaining higher authorities initially they mailed me and wasted time but then after I approached other authorities then they replied well but ultimately today they called me asked me that they follow only job sheet of their service centre nothing else. I asked means customer is wrong and only the right person is service centre on this he tried "yes" that they consider only job sheet.

Now friends
THE PHONE WHICH WAS PERFECTLY RUNNING OKAY TURNS WATER DAMAGE AFTER 4/5 HOURS HOW?

BEING TOLD THE PROBLEM IS SMALL AND WILL BE SOLVED SOON BUT NOT PROVIDING ANY INFORMATION..HOW????

THE COMPANY ONLY THINKS OF JOBSHEET FRIENDS NOT OF CUSTOMERS AND EVEN THE COMPANY REPRENTATIVE AGREES THIS. HOW????

COSTING OF PHONE IS 11 K THEY ASK 10 K FOR REPAIRING BEING IN WARRANTY PERIOD. HOW???

THEY PROVIDE US FAKE UNREADABLE DOCUMENTS​ AND WE ARE ALSO FRAUDLY TOLD THAT IT IS JUST A FORMALITY...FRIENDS THIS IS HIGH TIME NOW TO RAISE THE VOICE AS THIS IS WITH ME TODAY TOMORROW AND DAILY THERE ARE MANY IN THEIR TRAP..

THIS CUSTOMER CARE PEOPLE I GOT HEARD THE INSIDE STORE THAT CLAIMING HANDSET WATER DAMAGE LIKE THIS THEY EARN IN LAKHS PER MONTH AND THEY ALSO DON'T RETURN INTERNAL ASSECORIES IF A WE ASK THEM TO CHANGE THEY KEEP THAT WITH THEMSELF AS THEIR ARE ONLY FEW PEOPLE TO OPPOSE OTHERS DONT HAVE TIME SO MANY FALL IN THEIR TRAP.

REGARDS
DIPESH BALCHANDANI
[protected]

Hi,
I have a MI MAX 128 GB, but my phone locked by MI acciunt, and now its not open.
So for this yesterday I have visited vapi service center with bill, but vapi service center executive Mr. Mustak denied to open lock with misbehavior.

Its so bad, and I will complain regarding same to consumer court, and never will use MI phine, I will suggest to every one that please don't use MI phone dye very pathetic service of service centers.

Sir my name is durga. I have bought xiaomi note4 last month 25 through online shopping flipcart. My phone complaint is suddenly off music and software system. When i opening cellphone the complaint is here. Please rectify my phone problem. Recently why software is off. My phone location is east godavari, andhrapradesh, my village name is seetharampuram, thondingi mandalm

Mera MI mobile fon ka display minor accident k wajah se break ho gaya tha to maine service center ko jama kar diya tha muze mera fon 10 din me milega aisa bataya gaya tha lekin abhi take uska display available nahi huwa 11/5/17 ko Maine use submit kiya tha fast kar do ye sub ka plz fast now request abhi 10 days ho gaye abhi tak repair nahi huwa plz fast kar do.aapko agar aisi hi service deni he to itne mehange fon kyu bechate ho jiske parts hi jaldi available nhi hote apne spare me parts rakhana chahiye.

I bought redmi3s mobile on 23oct, 2016. Later mobile not works good n mobile was getting heat badly itself, even not on charging. I gave my defective mob in service centre on feb 2nd 2017, same day i received regsn no msg in my mob no. Next i have recvd a msg, Dear Mi customer, your device inspection has now been completed as out of warranty. Please reach out to Service Center for further details.From that m going to service centre, they has been saying u gave but that labour not working now, wait for few days. Your mob service in process.how long i should wait for my mobile n who ll pay for this expenses of going to service centre. 3 months gone.I dont want this nonsense product(xiami) mobile, i need a perfect solution n refund my money which i paid for mobile purchase. And take a severe action on that service centre(B2x, tennur high road, trichy, tamilnadu).

I had requested for earphone (Mi basic earphone) exchange on 15 April 2017 from MI SERVICE CENTER, BTM LAYOUT as from one side sound I was not coming. Service Request Number is HHIN[protected].Since earphone was out of stock they told I will be informed when they will get new stock. Since that day, neither I received any call nor message from them. Even after calling, I am not getting any response.

Please look into the matter.

I have purchased mi protect along with the phone (Note 3) from mi website which was automatically then registered with oneassist. My handset was repaired by mi service centre, and they had replaced its motherboard, since the repair was done by authorised service centre of mi, i believe they have updated the new imei number of my device in their records.

Now when i applied for the claim of my mobile, one assist said, that the imei number of my mobile is not registered, and they have rejected my claim.

If the imei had to be updated, then i should have been informed to do the same, by mi service centre that the imei number needs to be updated with oneassist at the time of replacement. this information has also not been mentioned in the replacement letter given by mi service centre. Hence, the complete responsibility of lack of giving information to the customer, lies with mi. Since mi-protect was purchased from mi and the product was repaired by mi service center, mi has all the details of new and old imei number which should have been updated in their system and the corresponding teams including oneassist.

I have been chasing mi for the solution but instead of providing solution they are harrasing me with unnecessary calls.

Claim filed on with one assist - 28th feb 17, ticket number 1807946
Handset picked by one assist - 9th march 17
Handset condition - only screen broken
Claim rejected - 17th march
Handset returned - 21th march
Informed to xiaomi about the case - 22 march
No action has been taken be xiaomi till date (16-may-17)

And also, the device sent back by one assist is in very poor condition. Earlier, before sending only screen was broken and when received along with broken screen :-
1- sim tray of device was missing
2- back panel was not fixed properly.
3- huge dent on one side of the phone near the sim slot

Mobile is not getting charged through power bank
Led light of power bank is not getting close. It is remaining on only.
Bad burning smell of wire is coming from inside.
Power bank is not getting charged and when putted in charge gets over heated. Please kindly return back our money we don't want to continue replace order. Kindly please do as early as possible

I bought this phone 3 months back, it's touch screen had problems since 1month's usage and eventually bottom sensors not working at all. I went to service center and they said the touch screen will be changed. Then realised the card slot only is not opening. Service center says, if they open slot, it may damage motherboard, which is my risk and not theirs. Similar problem happened with my MI 3 and 4 three months back. I have these 3 phone lying dead with me. I have my money stuck and had it been any other company, I would have got my phone replaced. Never buy MI phone's, go for any brand but MI. Service centers attitude too is very rude here in Gurgaon, Palam Vihar.

They are making fools of customer. I Tried buying phone several times. But that dark grey color of RN4 was out of stock the next second it came. If you don't have stock why conduct a sale!!
Ok i know they mention limited stock, but tell me one thing can you make payment of a product in less than a second??
Why fooling customers?
Serious action must be taken against them.
Company is cheat.

I had purchased a redmi note 3 from flipcart.com with order id od[protected] on wed, nov 2nd '16 and since december i am facing problem with its rear camera lenses. It was a complete miss fit with the phones outer body which made the fitting with an opening which not air tight and the moist kept on settling on the camera glasses making the pictures taken by them blurred and hazy. I went to the park street (Kolkata) service center on the very first day i had faced the issuethey just merely cleaned the glasses but the fault was s it was. I had visited ever since the service center thrice but of no use. According to xiaomi helpline i purchased it from flipcart so thaey can help me where as the warranty card doesnt says so. This was disgusting and disheartening. Service center throughout didnt even accept that it was a device issue. I have completely wasted my money buy buying it.

I have bought mi 3s 2 months ago. Suddenly the battery stopped charging. When contacted service center they said this is out of warranty as they have detected water drops in it. It was the most lame reason to charge extra money from customer. This is a loop hole that mi need to fix as client can't fight with service center on technical front. Can you please look into it. My service request no is wxin[protected]. Service center person has outrighted rejected to repair/replace battery without payment.

Rakesh
[protected]