Xiaomi India Complaints & Reviews

my micro-usb charging port of xiaomi red mi 1s got melted after 5-10 minutes of charging. When i visited service centre they refused to submit my phone as they said this product is damaged & asked me to contact customer care support executive. when i contacted[protected] they asked me to send picture of mobile. i send them to mail adress of xiaomi(service.[protected]@xiaomi.com). they are not giving me good response and told me to visit another service centre. i think they don't want to help. & there was no over voltage or electric fluctuation, mobile handset and usb charging cable got damaged and charger is ok, xiaomi service centre in chandigarh (vignesh services) refused to take it and service.in @xiaomi.com is also running away from their responsibilty

I have Redmi note 3g and I gave my phone to service center on 28 march 2015 because of orange spot on the screen . After 10 days(8 April 2015) I collected my phone from service center and the camera lens was full of scratch and back cover is not fitting properly . Now the photos clicked by phones are not cleared and the back camera portion is making noise . Please resolve this problem My name Abhay Tripathi (phone is purchased on the name of Alankar Tripathi) My no. [protected]

Hi, Please check photo as proff or phone network I have finding difficulties with phone network. took 4 times to services center and phone was held for 10 or more days but not get issue resolved. I can send you the picture of issue. that shows airtel sim but I am using vodafone post paid sim. it has same reamin issue. please either refund money or either replace a new piece. Really feel wasted money on china phone. better if i have stick with nokia or samsung. I will sent you phone if you pick up it.I don't have issue but please provide me a solution. please tell me where to complaint. if you are not listening. I am not happy with product. as per consumer act please provide me solution. see below issue raised earlier that I have not received any mail replied back. please check the below point too, I am finding difficulties with Battery back up... 1)If I used charged battery continuously than it will work for max 40 to 45 minute. 2) While talking phone get disconnected in between like 2 minute 15 minute or 39 minute or so? Network issue? 3) While talking in between this network connect different line why? 4) Facebook Gujarati language doesn't support 5) I took this phone to bangalore-kormangala Service center... received useless services... one person was doing something on computer not serving customer it was 4-5 customer was waiting 3 come for collection. and one was talking to customer and took around 45 to 1 hour wait as I was next the customer... so also... only one person was serving to customer. That time Felt not to go for unbranded company or non- indian company? Still I am facing same problem. That they that boy has updated software when we have told issue of phone and given reason to software issue. After coming home check the phone it is the same issue and we called up around 4 pm he told me on phone come next day we have to check the phone hardware. I haven't taken up this phone as I was upset of services. I have order 3 phone in total... two are on this email id and one on my husband email id... 2 phone are working fine no issue but this phone has issue so Please provide me the solution of phone or refund the money...or replace the phone. this phone was purchased on amit.h.mistry name on 23rd oct. which was unused and sealed till 30th of November I took this phone to the service center on 11th December... Please provide me the solution on this

I have got a fake mi powerbank 10400. I had placed an order on 27th march 2015 and recieved the powerbank on 7th april 2015. But the powerbank is fake and I have compared it with the original one. It even charges my phone very slowly. Please send me a refund. My order id 1836344. I payed Rs.499 for this powerbank. I did not expect it to be a fake mi powerbank. Refund my money asap.

Hello Team, This is regarding my MI3 phone which purchase on[protected]. The handset is under warranty. From last month I was facing issue of touch screen getting started black shaded when battery remain to 70% onwards. I submitted the phone to PUNE Authorized service center on[protected] as it is under warranty at PC Support service center.(work order number AQP/XM/14/00389) Till the date I called up to service center many times finally they commit me to provide me phone by[protected]. When I called them they inform that they don't have spares available as not provided by Company. Also they inform that lot of phone pending from last couple of months due to spare not available from company. I log compliant on company hotline complaint no 3473 on dated 9th March. on 17th March I received a new work order number from service center i.e. W.O.496 I called below Xiomi Center for support, nither the phone nor emails were addressed Xiaomi Technology India Pvt Ltd iKeva business centre, 8th floor, Umiya Business Bay Tower 1, Cessna Business Park, Kadubeesanahalli, Marathahalli - Sarjapur Outer Ring Road, Bangalore- 560103, INDIA Office number[protected] Email:grievance.[protected]@xiaomi.com I spoke with Druv who is Regional Manager([protected]) for Mumbai MH region; but there is no positive results. Regards, Manish Kohale +91 [protected]

I recently bought a Xiaomi Mi3 but all of a sudden the phone got some issue which seemed to be some software problem first. So I took the phone to Xiaomi service center at Cochin- Kerala. Folks at the service center confirmed that was a software glitch as I gussed early. However, after a day of the confirmation, they informed me that the device has got another issue and this time it is the SIM socket and asked me to pay 9000 Rs in order to get it repaired. Odd!! The SIM socket issue was not there when I took the device to the service center and there is no legitimate reason for me to accept their claim. Even if it is true, people at the service center must have damaged it by accident. The phone didn’t have any such issue when I took the phone to the service center. This shows their irresponsiblity and bad service they provide for your customers. I find it so offensive and I will have to go ahead with legal actions if I don’t get my device repaired or replaced with new one. I hope you understand my frustrations and you value your customer. An immediate solution would be greatly appreciated Order ID: OD[protected] Order Date:[protected] IMEI no: [protected] Job sheet no:[protected] Ticket no: 98122

I had purchased mobile (Xiaomi Mi3) from Flipkart in the month of Oct 2014. Initially for 2 months the handset worked properly, but from 3rd month (i.e. January 2015) onwards, handset started hanging and auto switch off without any reasons. Hence visited its Service Center in Jan, then in Feb and in March respectively where initially service center made some hard reset but problem was not resolved, so upon lot of requests, service center kept the handset for repairing for replacement of motherboard. It was communicated that I will get repaired handset back within 5 to 7 days, but even after 1 month is over (2nd march to 6th April); I had not received my handset back from the service center. Also there is no clarity how many more days it will take. Every time I am informed that part are not available in Service Center as well as Xiaomi office, hence I should wait. Upon suggestion from service center, I had called customer care also and asked the status, where CC denied to provide any information mentioning that you have called technical department and they cannot provide any information and I should call proper department (I don’t know how should we contact proper department from calling single toll free number?) Also when had discussion online, I am asked to contact service center as parts are already dispatched. But service center confirmed that neither parts received in the center nor they could track any dispatch details from Xiaomi office. So I had filed written complaint with Xiaomi for which I have received late response mentioning that parts are already dispatched. Again I visited service center who again confirmed that parts are not received. With all the aforesaid harassment, I had requested service center as well as Xiaomi to refund the money, if they cannot repair the handset, which Xiaomi had denied and asked me to check with Flipkart from where I had purchased the handset for refund. When I had written to Flipkart, they informed that they cannot help me in this case, however will check again and get back with me for any resolution. I had also given option to Xiaomi that if they cannot refund, at least give me upgraded handset which I can use as I am without mobile since last 3 months because of these issues and got loss more than 2 lacks. Hence, request this forum to assist me to get the refund with penalty or replaced upgraded handset along with my loss of 2 lack rupees from Xiaomi. Raju [protected]

I gave my xiaomi mi3 to xiaomi service center Cochin in Kerala for Restart problem. Now they are saying that there is a new problem Sim socket problem which was not present earlier, now service center informed me to pay 9000 thousands to resolve the complaint which never happened before I gave my mi3 to them.. Order ID: OD[protected] Order Date:[protected] IMEI: [protected] Job sheet no.[protected] Ticket no. 98122

I have a xiaomi mi3, recently I got a problem. I can't turn on my mi3.. While turn on the screen showing Mi symbol only... After that I contacted xiaomi service center Cochin Kerala.. I submitted my mi3 Imei [protected] there.. Now they saying sim adapter is not working.. And they informed me to pay Rs-9000 for sim adapter.. I have one year warranty..

I had given my mobile phone to xiaomi service center in Andheri for some charging issue. After the concerned issue got resolved, there was a new problem of sim card not getting detected which was not present earlier. Now the service center is demanding around 8.5k to resolve the problem which never persisted before i gave my handset to them

My email Id= [protected]@gmail.com Phone no.=[protected] I have a mi3 and I'm having a serious problem with the network of the phone is not stable the network goes frequently I. Order to get it back I switch to airplane mode and switch off it or by restarting it.it makes me very difficult to check the phone in every 15 minutes and due to which I miss many of my important calls and also can not make calls .I'm very surprised by the service of xiaomi and I think I will further not buy any phone of xiaomi and neither will suggest anyone .I think all of my money is wasted after buying this phone what kind of a phone is that which can not make or receive calls .I'm thinking of a very fast reply of either solution to my problem or exchange of my phone or thinking of my money back, just I want to see network in my phone.

I bought my xiomi redmi 1s online in Dec.. After 2 months my charger stopped charging.. I consulted my nearest service Centre.. They saw it and filed a complain for replacement.. After more than one month when I went to get my replaced product they said that my previous charger is a broken piece and that they won't accept it.. Really want some help on this nonsense act

I gave my phone long back when I dropped it and the screen cracked. I paid for the replacement screen. They replaced it and charged me the amount for it. Now they told me that the motherboard is not working and it was under warranty and had to change it. SO I let them do that. I went today and they gave me a broken phone. It wasn't the phone I gave them. Even though I dropped my phone, it didn't have a single scratch on it and they knew it. They gave me two phones, both scratched. I told them to keep it. I want my phone. My unscratched phone. I have the old screen to prove it. That screen didn't have any scractches on the edges. I can provide the numbers of the people who I dealt with and the place itself. Calling them on the landline is pointless. No answer

In hyderabad abids (sri vinayaka electronics) xiaomi service centre, i was submitted my phone to that service point on 9th march from today it was going to be minimum 17days.but there is no response from the service centre and they saying that xiaomi service is like this and so on, even they did not not provide any parts to me so that it will not solve like this... plz solve my issue as early as posssible... i was trust xiaomi so that i purchased redmi bt it will not in my hand it is in service centre... my work order num 1501, and i was registered complaint to the xiaomi also num is 65733... plz plz solve my issueee...

i Have Already registered a complaint regarding the powerbank that i purchased from flipkart . Complaint No. is 2999 which is yet to be resolved very bad service you people have given me my name is vasu soni my contact number is [protected] email id [protected]@gmail.com

I have given my Mi3 phone for screen replacement at Banglore ECS Koramangala . The phone is still with the service center from past 4 weeks and they have not yet fixed the phone. First of there communication with customers is very poor they never pick up the phone or just pick the phone and put it down. However after calling for hours I was successful in talking to them, whenever I ask them about my phone they come up some stupid and keep on postponing the delivery date. The executives does not care about the customers and there behavior is also very bad. I tried calling Xiomi call center but call never connects. I am fed up with Xiomi India poor customer support.

Hello, Please find below the details inline. Its already 28 days since I gave the mobile for service but still no response. They not even lifting the calls. They written on Customer unit receipt Hanset missing. When asked them they told me that it written as mistake and they earsed. It is all most 1+ month, i not received my phone. When call they not lift the phone, even if they lift the phone they will simply say your is not ready call monday or thrusday. we have no mother boards stock but no response on my phone status.I also raised the complaint in coustomer but they are also not responding on this. Every time they will say give me 48 of time hours, but no response.I need to call back them again and again but no response.Name:- Rahul Contact No.:- [protected] Email Id:- rahul.kulkarni.[protected]@gmail.com Product:- REDMI 1S Order Date:[protected] Job Sheet No.:- FIT/XM/14/00887 Issue:- PHONE over heating, no power on, no batter backup mobile, not getting charge Service Center Details:- AP Technologies, Shop No :10, 1 st floor, AI CZAR PLAZA, OPP : City centre Mall, Banjara Hills, Hyderabad [protected]/[protected]/[protected]/65700600coustomer care complaint ID - 65778

Hello, Please find below the details inline. Its already 28 days since I gave the mobile for service but still no response, please have a look at this on priority and help solve the issue. • Name:- Santhosh Ramadas • Contact No.:- [protected] • Email Id:- [protected]@gmail.com /Santhosh.[protected]@tecnotree.com • Address:- TECNOTREE CONVERGENCE LIMITED, 4TH FLOOR, DIAMOND DISTRICT, 150, OLD AIRPORT ROAD, BANGALORE 560008 • City:- BANGALORE • Product:- REDMI 1S • IMEI No.:- [protected] • Order ID:- OD[protected] • Order Date:[protected] • Job Sheet No.:- QCI/XM/14/00229 • Issue:- PHONE NOT GETTING POWERED ON • Service Center Response:- NEED TO REPLACE DISPLAY • Service Center Details:-SRI SAI CELLS, DOUBLE ROAD, INDIRANAGAR 2ND STAGE, BANGALORE 560038 [protected] coustomer care complaint ID - 63788

Dear Sir, We have lodge complain within Warranty period for my Redme 1S for suddenly DEAD while charging at your Service Center Abhinav Technologies Ahmedabad on 23.02.2015. After checking by them and found problem in Mother Board of the instrument and demand/order new Mother Board at your Head Office/Store for problem solved. But till to date not provided by your said office to your Service center Abhinav Technologies Ahmedabad. My problem hang-out by least 1 Month. Also Complain lodge On Toll free No.[protected] and give Ticket No. 74265. I m attached herewith Copy of lodge Complain. I m requested to you solved may problem at earliest. Also give details date/time when i receive my mobile.

HI All, I am purchased Purchased Powerbank 5200 Mah on October 6th 2015, and it is not working from 25th December 2015. So i had made a complaint at MI-India Call Centre vide complaint number 1844 Dated 2nd January 2014 and made repeated followups with call centre and didn't get any response from MI Servicce team. So on 24th January 2014 i had visited Mi Exclusive Service Center (Ablax Services) in Delhi and submitted my power bank and got acknowledged vide recceipt no 161. But till Now no response from MI- Service Team at all. After making regular folllowup's over Mail and Telephone Issue is not been resolved and till now am not Able to get my Power bank back, which is almost two and half months has been completed from by compliant at MI Call centre. Also find attached Mail Remainders to MI-India Service Centers. Is this the kind of service will MI- Provide. Hope my problem will be solved at the earliest or else will proceed legally Regards, Kartheek.