Xiaomi India Complaints & Reviews

Hi, Based on your excellent launching of Mi4i in India, I have purchased this mobile and its a faulty mobile. Almost everybody is complaining. Its a manufacturing defect. The sound its too low, even in higher volume you cant hear the call sound. Request to have call back for Mi4i mobile, I will intern raised to India government panel to do buy back of such mobile. If you spending money than its should be of good quality and that too in flash sale buying. thanks

Hi, my name is anand. I bought redmi 1s mobile from flipkart. Last 7 month before. But now i am getting many problem in my mobile and i want to repair my mobile, but no one service center available in faridabad. Even which service centre address shown in website is also fake, land line no is also fake, now how can i repair my mobile. I would like to say every new customer who want to buy xiaomi mobile plz dont buy it because every service centre is fake. After purchase any mobile Every customer will face problem in their mobile. Definitely

I purchased the mobile "Mi4i" from flipkart on 7th May 2015 flash sale and got the delivery on 11th May 2015. As n When i open the box mobile i was checking the mobile functions. At sudden mobile dropped from just 1ft height and display glass broken and lower panel touch not responding. till that i have not inserted the sim in mobile. I complained on flipkart as well as xiaomi customer care about this and they said we can not help, you have to go service centre to get repair at your on cost. Which type of gorilla grass is it that can break easily. This is not single case. In my office 2 Mi3 mobile display also broken due to fall and touch gone out. If I am spending 13000 for Mi4i and i Got such a sensitive mobile than it is wastage of money. I want my money back or xiomai return me repaired mobile . What is warranty of new mobile. Name: Vineet goel Mob: [protected]

I purchased the mobile "Mi4i" from flipkart on 7th May 2015 flash sale and got the delivery on 11th May 2015. As n When i open the box mobile i was checking the mobile functions. At sudden mobile dropped from just 1ft height and display glass broken and lower panel touch not responding. till that i have not inserted the sim in mobile. I complained on flipkart as well as xiaomi customer care about this and they said we can not help, you have to go service centre to get repair at your on cost. Which type of gorilla grass is it that can break easily. This is not single case. In my office 2 Mi3 mobile display also broken due to fall and touch gone out. If I am spending 13000 for Mi4i and i Got such a sensitive mobile than it is wastage of money. I want my money back or xiomai return me repaired mobile . What is warranty of new mobile.

Order Detail Actions Mohd Ghazali Khan 19:31PM To: Mi India Dear Xiaomi Team, kindly go through the status mentioned below your shipment reached lucknow at 15 may since then it is rooming around in lucknow today i received a sms that your order is out for delivery and you will get it today before 7 pm no delivery is come yet after that i called at no [protected] about registering a complaint but your delivery section is saying that i can not launch a complaint can anybody tell what is going on that is what you treat your customer should i write to consumer forum... now you suggest ... or you give me the email id's of your higher authorities. Delivery status Wed, 13-May-2015 03:50 pm Location : BLR_HegdeNagar_PC (Karnataka), status :Manifested, Consignment Manifested Thu, 14-May-2015 12:10 am Location : BLR_HegdeNagar_PC (Karnataka), status :In Transit, Shipment Picked Up from Client Location Thu, 14-May-2015 04:15 am Location : BLR_HegdeNagar_PC (Karnataka), status :In Transit, Shipment Recieved at Origin Center Fri, 15-May-2015 01:49 am Location : BLR_Hub (Karnataka), status :In Transit, Consignment dispatched from origin city Fri, 15-May-2015 04:02 pm Location : Lucknow_Hub (Uttar Pradesh), status :In Transit, Consignment received at destination city Tue, 19-May-2015 11:58 am Location : Lucknow (Uttar Pradesh), status :Dispatched, Out for delivery Order number：[protected] Order placed on：Wed, 13-May-2015 02:38 pm MOHD GHAZALI KHAN TRAVEL HELP TEJ KUMAR PLAZA, LUCKNOW. MOB NO. +91 [protected]

Hi, I went to Borviali service centre about a month back, my phone was having software issues, I dont know what they did but my fone was normal for a day then it conked off completely.It didnt start. I went again and this time they said me water damage to PCB and later mother board damage and tried to get Money close to 7ks, I was paranoic towards their approach and how other consumers were saying about them so i decided to go to Malad service centre and i was right. My fone neither had mere software issues but they had manhandled my fone and three screws were missing from mother board, jack was broken and there was no PCB damage as claimed. they had even done many scratches on my fone.Initially i had only one. I have took this in writing from a malad Authorised Xiaomi service centre. When i wrote a complaint mail to service centre they didint even bother to reply in a day and when they did they asked me to go to same service centre again. I am attaching image details .

Respected sir, I have purchase a power bank from ask me bazaar which is delivered today to my house.sir the product you have sent to me is not working properly it is not charging the cell phone properly or completely. My order number is AB2690615 which is of Rs 699. Sir please change it imidiately and contact me on number [protected] and my mail id is [protected]@gmail.com. Sir it is request you to change the product or otherwise return the amount back.

I had purchased a redmi note 4g five month before. Last week it was fall from my hand. Now, There was some crack is found on the display glass. I want to change the display glass. Is it possible? If possible then how much pay for the changing of display glass? It is to be noted that, there is no problem for operating mobile, it is just crack on display. Pls solve my problem. My contact no ... [protected]

Hi there, I own a MI4 device and is 4 months old and under warranty. Its screen stopped working. I went to Indore service center and they denied.They say they are not accepting any XIAMO devices for repair. They are having issues with the company/servers and so on.I tried at least 5 times and from the past 20 days, but they denied to take device.This is totally unacceptable. I am unable to use my device and your service center is not taking devices for repair.This is why we cannot trust companies like this.No proper service. I think I have to use legal door to get my device fixed?This is insane, i bought device since they were having service center in Indore.Now what should I do?This is totally not customer friendly service.Device serial - [protected]I even called customer care and complained - 180803, but no response. I asked for help on FB page. They deleted my comment.Regards, Aayush

I bought a Mi4i phone. On the xiomai promise to customer usable storage 12.77 gb out of 16 GB. But in my phone I checked it showing approx. 9.8 gb. I reset twice but It show same amout. Plz check and solve that problem I don't know why the phone consuming too much GB for pre-installed app. I upload Photo.

I had bought Readme 1s mobile from flipkart (order id: OD[protected] dated:06/10/2014. There was a problem in first SIM slot and it was not detecting any SIM card. I had given my mobile to TVS electronics (authorized service provider by xiomi at bodakdev, Ahmedabad). I was told that my mobile will get repaired within 2-3 days. Now almost 11 days have passed and I am not getting any positive reply from service centre. Kindly help me to get my mobile repaired at the earliest.

Dear Sir, I have got my RedMI 1s phone through flipkart on 19.01.2015 and it was started malfunctioning in just 2 months. it was not charging at all.I am from Jaunpur(U.P.) and the nearest service center is in Kanpur, which is 400 K.M. far from my city.I have given my phone in Kanpur service center on 3.04.02015 but till date my phone is not rectified. The service center never picks up the phone. I have to go all the way just to inquire about my phone.On 09.05.2015 I called on the service center no. and they told that the cell has been repaired and i can take it any time but today (12.05.2015) when i went all the to kanpur to take the phone they told that they need more time.I am truly fed up with the phone and with the service you provide.Customer care also do not give any help.I am writing you as my last resort. Kindly look into the matter and do the needful ASAP. or i will forced to go to consumer court, CNBC AWAJ channel, print and social media with my grievance.The details are below;1. IMEI/Serial No: [protected], [protected] 2. Work Order no.: QZE/XM/15/000113. Work Order date: 03.04.20154. Service center name: Aakarsh Electronics Address：63/2(9), Shri Balaji Complex, The Mall, Kanpur, Near Globas Mega Mall, Kanpur - 208001

Dear Sir, Subject: Complaint against defective Xiaomi –MI-3 – Mobile handset Against my order Dt. 7/10/2014. M/S Flipkart vide their invoice date 8/10/2014 (my order ID – 0D[protected] supplied me above mobile handset around 8th to 14th Oct. 2014. Your above handset did not work properly from the beginning. On 17/2/2015 the said handset was given for repair to your service centre at SURAT (GUJARAT, INDIA) vide their W.O. No. SUR/XM/14/00421 Dt. 17/2/2015. On 17/4/2015 we only called the service centre about the phone then the service centre at SURAT informed about the following defects was attended to “Not Powering on need to replace motherboard”. And thus after 2 months our handset was returned to us. But after a 2-3 days time we found that the same old problem persisted and the said handset was given back to your service centre on 29/04/2015 vide their work order No. SUR/XM/15/00365. Till date we are awaiting their response about the action taken in the matter. You will appreciate that mobile is a necessary in our day to day business and suffering very much this type of mobile handset which has hardly worked. We feel and are sure that said piece of handset is having some inherit defects as such all-upon you to replace it with new one good piece to avoid our further suffering without any further loss of time to enable us to avoid any un-pleasant action like going to consumer grievance-cell or news paper. We look forward to your prompt action in the matter.

I had ordered a 10400 mAh Mi Power bank from flipkart on 23 August 2014. I got the product on 30th August 2014. I started using it somewhere by 3rd week of September. Barely within 5 months o[censored]se, the product started giving problems and wouldn't charge the devices connected. I reported the issue to flipkart and xiaomi on 27th February 2015 (product still in warranty). While Xiaomi took 3 weeks to reply to my email (by then the warranty period got crossed over), flipkart claimed that warranty starts the from the date the order is taken i.e 23rd August in this case. My question is : How can warranty start from the order date, when I haven't even received the product? As per flipkart's suggestion I submitted my power bank at the nearest XIAOMI service centre in Bengaluru which happens to be SRI SAI CELLS in Indiranagar on 3rd March 2015. I was assured that it will take 25 working days for them to get the problem fixed. Nearly two months of working days have passed yet the service centre is giving lame excuses and keeps the phone on hold most of the time. Every time I am being told to call in next week and enquire for the status. This is very much frustrating. Neither the service centre nor XIAOMI are replying on time. I had awaited for a long time to buy this product and see it fail within its warranty period is very disappointing.Having a tough time being a XIAOMI customer.

I had purchased the power bank of xiaomi and after sometime it stopped and i sent it to ahmedabad service centre for replacement(as instructed by the co.) then they told that we will give u a new power bank within a week and after that it has been 5 months and they have not given me my power bank and i have called almost 80 times, and the always manipulate me with different excuses

I had purchased the power bank of xiaomi and after sometime it stopped and i sent it to ahmedabad service centre for replacement(as instructed by the co.) then they told that we will give u a new power bank within a week and after that it has been 5 months and they have not given me my power bank and i have called almost 80 times, and the always manipulate me with different excuses...

Dear Team, I have not received any update on the complaint raised by me, Re posting it again for some action by Xiaomi. Xiaomi Power Bank refused to be repaired or replaced as it was not purchased via Flipkart. The service center at koramangala claims agrees the power bank is a product of Xiaomi but cannot be serviced or replaced though its well within the warranty period as it was purchased on a different portal other than Flipkart. Really surprising to see this as the Xiaomi products are being sold on multiple web portals but warranty is provided only for Flipkart Purchases which most Indian consumers are not aware. This needs to be addressed as the Indian consumers are being misguided by Xiaomi India and their business models. This Xiaomi power bank was purchased via askmebazzar.com ([protected]@askmebazaar.com), order number AB930039, seller : My Limo Trading. Product Purchase Date : 27- jan -2015 www.askmebazaar.com/ Getit Stores Pvt. Ltd. GYS Heights, Plot-10 & 11 2nd & 3rd Floor Tower-C, Sector 125, Noida (Gautam Budh Nagar) Uttar Pradesh India - 201301 Email: [protected]@askmebazaar.com Alternatively, our 24/7 support is available on[protected]

Sir/Ma'am I had ordered a Sony 10400 mAh Power Bank from your website vide order no DGA2514790 and it was delivered to me. However, it is fake xiaomi mi(a copy of the original xiaomi mi 10400mAh power bank). This is very shameful. When you describe a product in a certain way, you should make sure that is what your suppliers deliver to your customers.Not only is the product fake, it barely works. The power bank discharges in under 05 minutes and barely adds 5 %... Complainants Name:- Jitender Joshi

I have submitted my MI phone to Xiaomi service center in madhapur Hyderabad for repair with work order no[protected]dated 29/04/2015), the phone was to be repaired and handed back in maximum 7 days. I have been contacting service center on daily basis(had to call 10 times to get a single response) but till date there is no clarity in the status of the hand set(status/ delivery date for getting it back). After harassment from the center I contacted xaiomi service center on [protected] on 05/05/15 at 13:21 for help. The concerned person on that day told me to have patience and wait for a day it will be sorted out. during this time I kept a constant follow up from xaiomi service center but no firm reply from them. Today on 07/05/15 I called up xaiomi service center([protected]) but no firm reply on tentative date. After harassment I called up xaiomi service center([protected]) at 12:03 and has words with Mr. Rohit Verma after checking the details Mr. Verma told me bluntly that he/they cannot provide any date and I have to contact the service center itself. When asked Mr. Verma for the date(again) he said he will not able to provide any details as there is no server. Upon asking Mr. Verma to give the same in email, to which he said I(costumer) has to send a mail. Upon requesting for a word with senior personal Mr. Verma asked for a hold, but never responded. And finally hung up the call. Can anyone tell me is this the way to deal with the costumer and upon repeated request that I am harassed by service center why we are still forced to call up the service center again and again. Why no one at Xaiomi is taking the accountability to serve the costumer and helping them out rather than passing the blame from here to there. The costumer care executive appointed are so dumb that all they know is “”Sorry” and “have patience” In the end I would say that I am regreating choosing Xaiomi as if this is your coustmer care I wonder people like me shall be assisociated with you in future.

Hello, This is regarding Xiaomi Redmi 1s phone. Recently my mother purchased a new Xiaomi Redmi 1s handset and it exploded while charging. The Company is not accepting the phone for repairing and says "your phone is burnt and there is no guarantee for burning" This answer was also given after a month and my mother was continuously calling them and they were not giving any honest reply. I request you to look into the matter and help us with our problem. Thanks in advance Sachin Kansal