Xiaomi India Complaints & Reviews

Hi m Vijay gaur from Delhi buyed a Mi4 mobile a month back. It was Board Problem so sent it to repair. They told me in 15days it will get repaired as they waiting for parts.Now its almost 20days past they tel me that xiaomi not send a faulty part. When I ask them how long it will take then they tell we don't know. I request please never buy xiaomi mobiles.

The above was purchased around 3 months back, now the sim and wifi are not being recognised, the work order no[protected] dated[protected] @ Koramangala Bangalore cannot be reached in spite of making 200 calls every time the number is engaged, it is such a shame that TVS is partnering this Chinese company, both have been a big let down, NEVER WILL I AGAIN BUY A CHINESE PRODUCT NOR GET ANYTHING SERVICED AT ANY TVS SERVICE CENTRE.

I purchase redmi2 from airtel store at vikas marg delhi on 21 april. I check this phone after buying and complaint at same time to store owner but they are denying to replace this phone. They are saying this rear camera is good. I told them no of time that i have another redmi phone and all phone camera quality is good accept this but they told me to go service center if they agree then we will replace it then i go to the service center and they accept this phone camera is not good and they also told to the xiaomi guy who is with me on the phone call. After that i go to the store and told him the same thing but still they didn't replace this phone. At that time xiaomi call center guy was also with me on phone then he logged a complaint but still there is no responce. As per store owner these attached image is best quality image.

Sir I have bought Redmi 1s in october last. But when I was updating my phone it did not completed and it went into recovery mode and after that it was not switching on. It only shows some options like reboot, switch off, update and reset. I have diposited my phone cell to service center in Shillong, Meghalaya, India at San cellular service center.Now yet after three days did not gave my phone and made ok.They are asking for more time only for downloading software.please help me sir.

Hello, I here by want to inform you that I ordered power bank MI Xiaomi from your site dated 22 april 2015, Which is a duplicate copy of real product therefore I also got problem in the device that not work properly which is very embarrassing. Actually Its not a fair deal which i did from your website, However i would request you kindly change my product replace with original Mi Xiaomi power bank, or please refund my money back.Other wise i will take action against your company. Regards gulshan kumar nayak Contact No: [protected] Mail id: [protected]@gmail.com Order number: AB2039473

Dear sir/madam, my phone xiomi redmi 1s bought in october 2014 is having problem. The phone frequently went switch off while on use. It started 2 months back but its very frequent now. I can't used it any more.Any advice from your technical team.

Hi, I have been using the MI3 phone from last October 2014, I have a mobile sound problem and touch screen is getting hanged. So I have given the mobile to XIAOMI authorized service center as they have mentioned in their site still date 28th April. AP Technologies, Chennai they have quoted me that the mobile will be given back to me in 10 days where I have submitted the mobile in April 02. Apparently they did not give the mobile till today (April 28, 2015). They asked me to go for service center phone complaint. I have made that too complaint no 130639. But still they are not giving the proper date of reply to this query. I dono whether they will give the mobile back. And frankly asking is XIAOMI is providing any sort of production in their company? Is they producing mobile phone right now? If they concern department have noticed this they can make a call. My no is with them since I have raised the complaint from my number and I have quoted my number in each and every service. If I am calling to the service center they only reply which I got is AS SOON AS POSSIBLE. I felt boaring to hear this word since I am hearing this word right from my first date of the complaint I have made. I have raised a mail complaint too. There too no proper reply. If really concern department is reading this complaint. Why can’t you replace the mobile with a new phone since you don’t have a sufficient process of replacing the mother board. Date Condition April 02 - Raised a complaint in your service center (AP Technologies) April 02 - They replied that need a replacement of MOTHER BOARD for mi MI3 Mobile. April 15 - They said it was the delivery date for my mobile. April 20 - I registered a phone based complaint in your service and complaint no is 130639 April 20 - I raised the complaint again through the mail. Now April 28 - Still I am waiting for the mother board for my mobile Replace the mobile with a new one if you don’t have the mother board with you.

I have bought redmi 2 before a month. It was working properly but from last few days the battery drain out very quickly even if phone is idle. Once I have heard humming noise coming out of my phone when i was using wifi. Solve my issue of battery

My mobile redmi 1s had a spot on display and mobile is in warranty period I submit my mobile to the service station on 28th march 2015 and they told me that it will take 4 days to fix the problem but after 7 days they don't fix it and again said that it will take another 5-10 days but still after 10 days no further action in between many time I contact with online support and they also always register a complain and no action on complain after 15 days when I go to service center to collect my phone in prior condition they told that the phone is not switching on and also not charging it was a total subject of disappointing. I gave him 2 days time to fix it and return my phone in prior condition but after a month they are not returning my phone and not fixing the problem I want a clear justice I want to let him know that people who is sitting at higher position of the company and only concentrate on sales in every 2-3 months they are launching new models and but they are not thinking about the service issues only do business and make people fool. Please send them my voice I was a big fan of mi but these day I will not recommend any one to buy mi's product.

I have purchase MI power bank from Whaaky that are received in damaged condition, & connecting cable not working even bank also not performing well. So I have send back them last week for refunding after discussed with whaaky, but still i have not received my refund My oreder no. was S80790253, S80790265

my mi3 touch screen broken on april 1st week, i went to xiaomi service center to sent repair on 10 april 2015, today i called them, staff says tat touch screen vil come next week by courier, , , waiting waitng, , , , , WHAT APOOR S ERVICE FROM XIAOMI, I NEVER TAKE A SET FROM XIAOMI ..THIS IS MY LAST XIAOMI H SET ...VERY POOR, , , , SERVICE CENTER IS COCHIN KERALA

Hi, I have given my phone to the one of the authotised service center of xiamo (HCL TOUCH JANAKPURI) on 04th of April 2015 adn it's been more then 15 days but no body cares about it and they even don't care about it, They removed the contact number of the service center from the form( So no body can contact them)... i am trying the number from last 04 days as they mention the Expected delivery date was 18-Apr-2015 but no one is answering the call (PATHETIC Service) Request you to please look into it as the main pillar of any business is customer satisfaction and because of the services of post sale i am loosing hope from Xiamoi.. Please feel free to contact me for any information.. M- [protected] Jobsheet no.-JS[protected]

Xiaomi Power Bank refused to be repaired or replaced as it was not purchased via flipcart . The service center at koramangala claims agrees the power bank is a product of Xiaomi but cannot be serviced or replaced though its well within the warranty period as it was purchased on a differnt portal other than flip cart. Really surprising to see this as the Xiaomi products are being sold on multiple web portals but warranty is provided only for Flipcart purchases which most consumers are not aware. This needs to be addressed as the consumers are being misguided by Xiaomi India and their business modules. This Xiaomi power bank was purchased via askmebazzar.com, order number AB930039, seller : My Limo Trading. Product Purchase Date : 27- jan -2015

Hi My name is Rohit Singh and I am a resident of Faridabad, Haryana. I had purchased a 10, 400 mah Xiaomi power bank from Flipkart on November 12, 2014 (Order ID OD[protected]. The device started having issues so I raised a complaint with the Xiaomi customer care ([protected]). They explained that the power bank could not be repaired, and hence, would have to be replaced. They gave me a reference number 2088. This call was made on Jan 7, 2014 and I was told that the replacement would be done on the "highest priority". I waited for 2 months almost, and I called the customer care on March 3, 2015. The customer support executive was completely clueless about the situation and could not find the reference number 2088 in the system. He finally tracked my complaint using my phone number, and then tells me that they have upgraded their ticketing system, so the old complaint number was now invalid. I was given another complaint number : 55691 and again assured that the replacement would be done on the "highest priority". Another month has passed, but still I have received no response from your side. Not even a single call or email. I am simply appalled at the poor build quality of your products and the shoddy customer service. I was very apprehensive before buying a xiaomi product, and now after witnessing the horror story that follows after buying your products, I'd say that I was right. I just have one word coming to mind to describe your company : PATHETIC..!!! Your products and your service both. Is this how you provide the "highest priority" service to your customers ? That even after waiting for 3 months there is no news of a replacement. I want a reply to my email ASAP and a call back stating the date of the replacement power bank. I will make sure that this bad experience comes out in the open when I write my review for your product on Flipkart. Lets see how many people decide on buying your product now.

Hi m Sachin from Karnataka I buyed a redmi 1s mobile a month back. It was dead so sent it to repair. They told me in 15days it wil get repaired as they waiting for parts. Now its almost 40days past they tel me they recieved a faulty part. When I ask them how long it will take then they tell we don't know. I request please never buy xiomi mobiles. Before buying check service availability

I have given my dvice to Service Centre three month back still no response from the Xiomi Customer care or from Serrvice Centre.They are saying Waiting for parts which are shipped from China. My Suggestion to readers is to buy INDIAN Goods. I Support MAKE IN INDIA Slogan. China company is china.Service is poor, so poor!! Manish Kumar New Delhi

Hi, We have bought Xiomi MI 10400 mAh Power bank in November 2014 from Flipkart. It was wroking good till March then it stops responding while charging. So I gave it to service Center at Ahmedabad (Abhinav Technologies). But after around a month I didn't received any feedback. So I make a complaint by call and they give me complaint number. But when I called them today the representative guy told me that there is no complaint from that complaint number or my phone number. So I need to rise a complaint again. I am very much dissapointed with this service. My Order Id is: OD[protected] My Job number at service center is: 140315X-06

I have given my Device to Service Centre One month back still no response from the Xiomi Customer care or from Service Centre.They are saying Waiting for parts which are shipped from China. My Suggestion to readers is to buy INDIAN Goods. I Support MAKE IN INDIA Slogan. China company is china Seshu kumar, Hyderabad.

Bought a Xiaomi powerbank back in November. Was working fine till jan when it giving problems. Complaint registered with the company since 31st Jan no replacement has been made as of yet. When ever I call they put the call on hold say for 10 mins and at the end i hv to disconnect. Have called them nearly 30 times so solution.

Want to replace the mobile that is being ordered against order no OD[protected] .The initial response as been provided but the customer response call from your executive is not made as promised during over first discussion by then please kindly look in to the issue and help me in availing your best service.