Xiaomi India Complaints & Reviews

Dear Team, I have not received any update on the complaint raised by me, Re posting it again for some action by Xiaomi. Xiaomi Power Bank refused to be repaired or replaced as it was not purchased via Flipkart. The service center at koramangala claims agrees the power bank is a product of Xiaomi but cannot be serviced or replaced though its well within the warranty period as it was purchased on a different portal other than Flipkart. Really surprising to see this as the Xiaomi products are being sold on multiple web portals but warranty is provided only for Flipkart Purchases which most Indian consumers are not aware. This needs to be addressed as the Indian consumers are being misguided by Xiaomi India and their business models. This Xiaomi power bank was purchased via askmebazzar.com ([protected]@askmebazaar.com), order number AB930039, seller : My Limo Trading. Product Purchase Date : 27- jan -2015 www.askmebazaar.com/ Getit Stores Pvt. Ltd. GYS Heights, Plot-10 & 11 2nd & 3rd Floor Tower-C, Sector 125, Noida (Gautam Budh Nagar) Uttar Pradesh India - 201301 Email: [protected]@askmebazaar.com Alternatively, our 24/7 support is available on[protected]

Sir/Ma'am I had ordered a Sony 10400 mAh Power Bank from your website vide order no DGA2514790 and it was delivered to me. However, it is fake xiaomi mi(a copy of the original xiaomi mi 10400mAh power bank). This is very shameful. When you describe a product in a certain way, you should make sure that is what your suppliers deliver to your customers.Not only is the product fake, it barely works. The power bank discharges in under 05 minutes and barely adds 5 %... Complainants Name:- Jitender Joshi

I have submitted my MI phone to Xiaomi service center in madhapur Hyderabad for repair with work order no[protected]dated 29/04/2015), the phone was to be repaired and handed back in maximum 7 days. I have been contacting service center on daily basis(had to call 10 times to get a single response) but till date there is no clarity in the status of the hand set(status/ delivery date for getting it back). After harassment from the center I contacted xaiomi service center on [protected] on 05/05/15 at 13:21 for help. The concerned person on that day told me to have patience and wait for a day it will be sorted out. during this time I kept a constant follow up from xaiomi service center but no firm reply from them. Today on 07/05/15 I called up xaiomi service center([protected]) but no firm reply on tentative date. After harassment I called up xaiomi service center([protected]) at 12:03 and has words with Mr. Rohit Verma after checking the details Mr. Verma told me bluntly that he/they cannot provide any date and I have to contact the service center itself. When asked Mr. Verma for the date(again) he said he will not able to provide any details as there is no server. Upon asking Mr. Verma to give the same in email, to which he said I(costumer) has to send a mail. Upon requesting for a word with senior personal Mr. Verma asked for a hold, but never responded. And finally hung up the call. Can anyone tell me is this the way to deal with the costumer and upon repeated request that I am harassed by service center why we are still forced to call up the service center again and again. Why no one at Xaiomi is taking the accountability to serve the costumer and helping them out rather than passing the blame from here to there. The costumer care executive appointed are so dumb that all they know is “”Sorry” and “have patience” In the end I would say that I am regreating choosing Xaiomi as if this is your coustmer care I wonder people like me shall be assisociated with you in future.

Hello, This is regarding Xiaomi Redmi 1s phone. Recently my mother purchased a new Xiaomi Redmi 1s handset and it exploded while charging. The Company is not accepting the phone for repairing and says "your phone is burnt and there is no guarantee for burning" This answer was also given after a month and my mother was continuously calling them and they were not giving any honest reply. I request you to look into the matter and help us with our problem. Thanks in advance Sachin Kansal

Dear sir i want to say that i have an redmi1s phone which i bought on date 6 oct from flipkart big billion day . some issues are coming on redmi phone.from the last updates. the mobile is sometime hang and screen is black and niot restart from the power button. i request you to solve this issue. thanks yours sincerely eudipt rastogi

Dear sir/mam My mobile redmi 1s had a spot on display and mobile is in warranty period I submit my mobile to the service station on 28th march 2015 and they told me that it will take 4 days to fix the problem but after 7 days they don't fix it and again said that it will take another 5-10 days but still after 10 days no further action in between many time I contact with online support and they also always register a complain and no action on complain after 15 days when I go to service center to collect my phone in prior condition they told that the phone is not switching on and also not charging it was a total subject of disappointing. I gave him 2 days time to fix it and return my phone in prior condition but after a month they are not returning my phone and not fixing the problem I want a clear justice I want to let him know that people who is sitting at higher position of the company and only concentrate on sales in every 2-3 months they are launching new models and but they are not thinking about the service issues only do business and make people fool. Please send them my voice I was a big fan of mi but these day I will not recommend any one to buy mi's product. I also write a article on http://www.consumercomplaints.in then i got a phone call they said that they are calling from Xiaomi india and they will replace my mobile and refund my money and also told me that delete the complaint from the website but after some day that mobile no is switch off and no further process are updating. see the link http://www.consumercomplaints.in/xiaomi-india-mobile-service-regarding-c1051154

There is some black spot is visible on my redmi 1s phone for which Delhi service centre is saying that company is not allowing us to get screen spots under warranty which is totally against the customer help please help to solve this problem as soon as possible

got all new mi 4i on 5/5/2015 from flipkart, bt as i put 2 sim sims in phone, phone not showing 2nd sim, tried another sim also bt. not solved. problem is in front part of sim tray, whenever i put any sim in front part of sim it does not pick up the sim and phone shows insert sim msz, bt when i put same sim in second part of the sim tray it works fine...plz solve this or exchange it

Hi, I made a complaint already naming as Vaagee on April 28 you can see it. My mother board has been replaced after a month of struggle and repeadtly calling the xiaomi customer support. I made a complaint in phones too. My complaint no is 130639. Even after the mother board is replaced my mobile is not working. The next day itself I went to the service center (AP Technologies, Chennai). They have charged me Rs.2000/-. I don’t know why they charged me this much huge amount while the mobile is in good condition and also the mobile is in warranty (Not damaged added photo you can check it). I have paid them the amount Rs.2000/- to them since I needed the mobile even after the mobile is not working now. I did not even crossed the one week period time but my mobile is not working now. The mobiles IMEI number had been changed since the mother board has replaced. I don’t have any proof for it and AP technologies, Chennai is not ready to give any proof for this. Do XIAOMI provide as one year warranty and I did not cross my one year period of time I am ready to forward my invoice too. I already did that in the customer support mail. No response from them stiil. I can even take a snap shot of it and forward it in the website. Now I am just forwarding the bills and few of my photos along My new IMEI No: [protected] My old IMEI No. [protected] I can see the last complaint in this website has been viewed by the authorities still I did not get any proper reply. Can you replace the mobile even though it has been serviced, my mobile is not working anyway. Help me in this.

i have ordered xiaomi power bank from this website. its was 10400 mah power bank for 499.BT when i got its delivery the power bank case was broken n the power bank which they showed me of 10400 mah capacity cn hardly charge my phone to max 15 to 20 percent! iwant my money back...my product code is AB2593626

I registered for xiamoi band which is avaliable for re.1 it asks me address name details etc. it shows you are succesfully register at 05-05-15 the sale startes it shows all product are soldout i call for the mi service and inform then they are saying you are did not add in the cart at the time of registration they didn't show that I WANT MI BAND FOR JUST RE.1 ONLY

I have submitted my product on 2nd of April till date its not be replaced to me. No initiatives are taken by your employees, no job sheet no. is given to check my status of power bank. Please refund back my money. Seeing the kind of service by I would not recommend to anyone.

Respected sir, I have submitted my mobile in service center but from many days the are not giving me the proper response ..and my mobile is not working so please help me out in replacement of my mobile.. My work order no. Is -SUR/XM/15/00200228 IMEI NO. [protected] MODEL NO-MI3 please contact me if any query Pankaj agarwal Mobile-[protected] [protected]

Hi m Vijay gaur from Delhi buyed a Mi4 mobile a month back. It was Board Problem so sent it to repair. They told me in 15days it will get repaired as they waiting for parts.Now its almost 20days past they tel me that xiaomi not send a faulty part. When I ask them how long it will take then they tell we don't know. I request please never buy xiaomi mobiles.

The above was purchased around 3 months back, now the sim and wifi are not being recognised, the work order no[protected] dated[protected] @ Koramangala Bangalore cannot be reached in spite of making 200 calls every time the number is engaged, it is such a shame that TVS is partnering this Chinese company, both have been a big let down, NEVER WILL I AGAIN BUY A CHINESE PRODUCT NOR GET ANYTHING SERVICED AT ANY TVS SERVICE CENTRE.

I purchase redmi2 from airtel store at vikas marg delhi on 21 april. I check this phone after buying and complaint at same time to store owner but they are denying to replace this phone. They are saying this rear camera is good. I told them no of time that i have another redmi phone and all phone camera quality is good accept this but they told me to go service center if they agree then we will replace it then i go to the service center and they accept this phone camera is not good and they also told to the xiaomi guy who is with me on the phone call. After that i go to the store and told him the same thing but still they didn't replace this phone. At that time xiaomi call center guy was also with me on phone then he logged a complaint but still there is no responce. As per store owner these attached image is best quality image.

Sir I have bought Redmi 1s in october last. But when I was updating my phone it did not completed and it went into recovery mode and after that it was not switching on. It only shows some options like reboot, switch off, update and reset. I have diposited my phone cell to service center in Shillong, Meghalaya, India at San cellular service center.Now yet after three days did not gave my phone and made ok.They are asking for more time only for downloading software.please help me sir.

Hello, I here by want to inform you that I ordered power bank MI Xiaomi from your site dated 22 april 2015, Which is a duplicate copy of real product therefore I also got problem in the device that not work properly which is very embarrassing. Actually Its not a fair deal which i did from your website, However i would request you kindly change my product replace with original Mi Xiaomi power bank, or please refund my money back.Other wise i will take action against your company. Regards gulshan kumar nayak Contact No: [protected] Mail id: [protected]@gmail.com Order number: AB2039473

Dear sir/madam, my phone xiomi redmi 1s bought in october 2014 is having problem. The phone frequently went switch off while on use. It started 2 months back but its very frequent now. I can't used it any more.Any advice from your technical team.

Hi, I have been using the MI3 phone from last October 2014, I have a mobile sound problem and touch screen is getting hanged. So I have given the mobile to XIAOMI authorized service center as they have mentioned in their site still date 28th April. AP Technologies, Chennai they have quoted me that the mobile will be given back to me in 10 days where I have submitted the mobile in April 02. Apparently they did not give the mobile till today (April 28, 2015). They asked me to go for service center phone complaint. I have made that too complaint no 130639. But still they are not giving the proper date of reply to this query. I dono whether they will give the mobile back. And frankly asking is XIAOMI is providing any sort of production in their company? Is they producing mobile phone right now? If they concern department have noticed this they can make a call. My no is with them since I have raised the complaint from my number and I have quoted my number in each and every service. If I am calling to the service center they only reply which I got is AS SOON AS POSSIBLE. I felt boaring to hear this word since I am hearing this word right from my first date of the complaint I have made. I have raised a mail complaint too. There too no proper reply. If really concern department is reading this complaint. Why can’t you replace the mobile with a new phone since you don’t have a sufficient process of replacing the mother board. Date Condition April 02 - Raised a complaint in your service center (AP Technologies) April 02 - They replied that need a replacement of MOTHER BOARD for mi MI3 Mobile. April 15 - They said it was the delivery date for my mobile. April 20 - I registered a phone based complaint in your service and complaint no is 130639 April 20 - I raised the complaint again through the mail. Now April 28 - Still I am waiting for the mother board for my mobile Replace the mobile with a new one if you don’t have the mother board with you.