Xiaomi India Complaints & Reviews

I have purchased Red MI 1S phone of Xiaomi on 30/09/2014 through flipkart bearing order no OD[protected] and IME no [protected]. The display of phone is not working and was taken to service center, Faridabad, where they have refused to repair under warranty and are seeking Rs 3500/- as repair charges, wheras phone is under warranty. I expect a good service from Xiaomi service center and not execuses of making money. I would request you to look into the matter and resolve my problem by getting it repaired under warranty. I have good hopes from this company. Peeyush Tripathi House no: A-77, Sector 41, Noida - UP - 201301

Here is the problem descritption and sequence of incidents with customer support: -Xiaomi-Mi3 touch screen was replaced @ iVel technologies, Hyderabad. -After service, mobile headphone jack is not working.-iVel tech. did not considered as they were not associated with Xiaomi now. -After calling Service/Customer support, Ms/Mrs Amrutha(Floor/Team lead) assured to call back with a resolution/update within 24 hours. -Nobody called back even after 3days and when I call the Support, Mr. Mitesh(Floor/Team lead) assured to call back with a resolution/update within 48 hours. -Nobody called back even after 4days and when I call again, Mr. Mitesh was asking to extend the resolution time to more 24 hours. -When I asked for any kind of Aknowledgement for my call/issue, I didn't get any proper response. -After 5days from my last call, I got a response from Mr. Sandesh (Floor/Team lead) and was advised to wait for the proper resolution with in 48 hours from today.Thanks much for the support and looking for a resolution ASAP.

Sir, I bought a Mi3 from flipkart on[protected] and today my phone crack on its own while it was kept on table top. So Xiaomi states that physical damage is not covered but it seems that its a frequent complaint from few users on their Facebook page too so now when I have not damaged the phone, neither a bump or anything so I believe Xiaomi should grant me a free replacement.

sir, my name is Gaurav Dhainje living in pune, maharashtra.([protected]) I had given my xiaomi mi3 phone for service repair due to abnormal display and touch errors. My phone was given in proper condition with no physical damage . but now they are demanding me 7500rs /- for screen replacement and saying the screen was broken initially whereas it was not. and also i have their customer unit receipt which i am attaching along this mail which clearly states that there was no physical defect and physical condition was good . so please look into the matter seriously as i will have to take legal action against the service provider for fraud means. I am further giving the details of my phone. IMEI NO. :- [protected] MODEL :- MI3 WORK ORDER NO. :- AQP/XM/14/00078 DATE :-25 NOV 2014.

Dear Concern, I have REdMi 1s (Imei/sr.no [protected])- which i purchased from Flipkart by by 14th Nov 2014 after one month i got an issue with my battery backup & Charger so i deposit my charger to your, Technocare solution's Pvt Ltd., Lajpath Nagar, Delhi, service center by date of 20 Nov 2014 with work order no. LPT/XM/14/00090. but till date no body has turned up with any kind o[censored]pdate from xaomi, even when i make any call then i need to dial this no. atlest 5-6 time to talk to any executive sometime some lady picks the call and ask that we can't say any thing about this case it may take 15 days more or 1 months but at the time of depositing my charger your services center executive has told me that we will give you new charger after 7 working days but still waiting to completing my those 7 days and even i have also escalated this issue with your toll free no.[protected] but they are also playing game with customers, i have few Name like Ms.Amirta [Asst - Manager] & Mr.Murtaja they are completely unprofessional and unresponsive executives they always make Fake promise to recalling me with in 2 hours to 6hours with they have't call me till date now therefor i have lost my precious time to talk to them and to be in lines, i would request you with hope that somebody is there to customer service please share the status of my complaint and if you can't replace the products then please let me know directly i'll buy new charger & battery and i make sure in my circle specially no body will buy this company mobile or any gadgets. From this stage i would request Consumer complaints dept please take a look on this matter and give me justice. Looking for early and positive reply again.

I had a minor water damage in my redmi 1s. Which I also had in my Nokia lumia 920 earlier but they charged me only 1200 rs n repaired it in one week. But its a very bad experience with xiaomi customer service center located in vashi navi mumbai. when i told them about the problem they said its a normal damage we will try to fix it in warranty itself. But by leaving the office within one hour i got a call stating that your repairing expenses will be 10500 rs for my redmi 1s cell which comes in 5999 rs. I even contacted their official callcenter on their toll free number and excalated the issue. After giving me 48 working hrs time and assurity to resolve the matter, today its 5 day i am waiting for their response. None of a fool living in this world can imagine to pay double amount on repairing a cell then its original cost.

Hi, I have recently purchased MI3 mobile from flipkart site in sep month within one month it starts giving problems of reboot. I have been directed by xiaomi customer service to submit my phone in service center. I have submitted the phone in service center, they promised me to get it repaired in 7 days.. Now even after one month still they have not done anything on it.. I have escalated this matter to their seniors but nothing is happening... they simply saying wait for "some time" but there is no definate time... i have doen followup on mails but no single reply on it. They dont have nodal officer provision... They are not even ready to replace the handset.. which is just one month old... Please help me. Regards, Yogesh Naik [protected]

I have redmi 1s with order no OD[protected], I had minor battery problem and ram issue, so I went to the Xiomi customer care bhubaneswar and they reloaded the software.But after that my problem got worst.Battery is draining out its own about 10-15% per hour even without any use and hanging a lot.I want solution to my problem or replacement of the mobile.

I purchased the mobile set MI3 of Xiaomi around three months back. After few days o[censored]se I accidentally cracked the screen of the phone for which I approached the Xiaomi exclusive service center located at 944/11, Laxmi Complex Nehru Road, Arjun Nagar Opp Defence Colony, New Delhi on 28th Sep 2014. At that time the spare part was not available so I was returned assuring that they will call me when the spare part would come. It has been over 50 days now and they are yet to repair my phone which has become totally useless after the accident. I have called the service center several times enquiring for the spare part and have written several mails to the Xiaomi administration in India but I have always received assurances in return. It has become very frustrating and disappointing for me by the kind of support services provided by Xiaomi. Please provide remedy to my problem. Thank you, Gaurav Dongre Email Id: gaurav.[protected]@gmail.com Phone Number: [protected] IMEI number of the phone: [protected]

I got my mobile on 14 October from flip-kart and on 18th October the phone just fell from two feet and the phone screen damaged and phone stopped functioning only. And the service centre people are saying they cant replace screen nor phone. For repair they will charge about half of the price of the phone.company said they have provided gorilla glass 3 on mi3 but gorilla glass is very tough and strong it shouldn`t break just falling from two feet. For being a student its very big amount to buy mi3 phone and in that they are telling again to spend more money on repairing, its totally disappointing thing . xiaomi is just fooling Indian customer

My brand new MI3 mobile screen was damaged after it fell off from the pocket. I have given it for the repair at Sri Sai Service Center, Secunderabad on 13-Sep-2014 with promised delivery of 16-Sep-2014. Serial number of the receipt is Serial No: 16536. Till 24th Sep 2-14, there was no update from them and even their contact numbers did not work. I contacted Xiaomi support on their email address service.[protected]@xiaomi.com on 25-Sep-2014. They instructed to take back the mobile from the service center. I have been in contact with Xiaomi since then and they have been replying to all my email with one standard reply and no other information. It is really sad to see this kind of support from a company which has claimed to sold millions on MI3 devices but no proper support for any issues. My phone has been unused since 1 month with no repair done.

invoice no. blr_wfld[protected] DT:[protected] redmi 1s, this phone is consuming huge amount of battery and it is enormous heating by just operating it 10 min. i am unable to operate it even just for 10-15 min. normal using (camera and gallery) i have to charge it for twice a day for just using it normally why the hack is this happening please replace this defective piece or resolve this it is very difficult to operate it in this condition it is making bad image of flipkart please resolve this problem as soon as possible.

Hi, I have been using mi3 for last one month.Few days back I have dropped my phone from 1 feet height. After this, the screen got broke immediately.(Samsung will not break even when you drop from a height of 5 feet) The company claims it will not cover under warranty.The quality of the product is pathetic, even though the company claims that the touch is made up of gorilla glass.I don't know whether these people aware of gorilla glass.Having Trust in a new brand like xiaomi makes me worry. I contacted their service center for repair, but they are asking half of the mobile price for just one month old mobile.

I booked a Redmi 1S yesterday and it was successfully added to my cart... early on but my order was placed later and i asked for cod and filled all the required details everything was done yesterday by 3:30pm but today afternoon 3:07pm they cancelled my order themselves .. and their first representative said that there is some issue with my email id and phone number... 2nd representative said that they made a verification call to me regarding order confirmation but i didnt responded to it even though i didnt received any call from them ... my friend who bought redmi 1s in last sale on 16th sept didnt got any such order confirmation call... flipcart is cheating customer and selling to to dealers to sell at profitable price due to its high demand among indian people...

I bought the Mi3 phone on 24th July, and it started giving voice call quality trouble. I thought issue is with settings or with my 3G services. etc and 1st tried to rule out 3G issues if any. While i do that (requesting and getting new sim, activated and see problem remain same), my 4 weeks standard return duration was over. I was struggling so i started calling Xiaomi customer care and lost again weeks in doing taking backup, Wipe Cache, Wipe Data, Wipe full Data etc. Finally i called Flipkart and escalated issues. I was suggested by Xiaomi and Flipkart customer care to visit Xiaomi service center. Now since 16th Sept my phone is with Xiaomi service center "Satyam Communication, Noida" with no support from Xiaomi. They are telling me issue with motherboard which need to be replaced. Service center has no clue when they can address issue related to this phone now even after 6 days, phone is in their custody. I am fed up receiving mails from Xiaomi asking to keep patience, we have forwarded your query to concerned departments, where as Flipkart calling me stating we will address your issues in 2 days since 8th September. After every 2 days they change the date of resolution for next 2-3 days. 1st date was given as 10th 2Pm, then 12th, then they stated resolved, without providing any resolution. I called/wrote again, so they gave me date of 19th, then 21st and now i heard as 22nd . Now i just got phone call from flipkart stating you have to wait more as we are working on it. Never seen such a pathetic response from any company as i see from Xiaomi. Very casual, careless, un-professional response like have patience, we are forwarding your request, service center will take care etc. Seems they have understood, their shop is getting closed in India as everyone having Mi3 is complaining for specially voice call related similer issues. I have lost hope in getting any resolution from Flipkart and Xiaomi in last 20 days. Regards Deepak Kumar

XIAOMI website claims that MI3 has Corning Gorilla Glass 3.But the screen is not working as per gorilla glass. The Screen of my phone broke after falling from a mere height of 2 feet.Also when i moved to Service center they says that XIAOMI has not provided us with the spare parts.On the other hand XIAOMI website claims that "You can reach out to 30 easily accessible service centers".If the service center does not have the spare parts whats the us of having service center. So what i understand is Xiaomi is completely fooling indian audience.I would request Indian government to step into the matter and do the needful.

This organisation is into multi level marketing, that has been banned by the indian government.
Besides a member of this organisation today tried to sell his plan to me, and was making irrelevant promises of making me rich through network marketing if i joined 3-4 members in my connect. He was promising me lakh's of rs if i joined their network and was demanding rs 6000 as an initial payment. He eventually promised that i will...

This is just to alert anybody buying Byond tablets. They have no such thing as customer service. I had a brand new tablet (Mi-book 1) whose screen just went blank, sent to a service center in Navi Mumbai, Vashi called Kaizer Telecom. Its been almost 2 months since it was given and nothing has been done. Kaizer Telecom just always says "It will be done in 2 days". Its 2 months now and still no sign of the tab.
I contacted Byond customer support who told me that the tablet will be fixed but absolutely no progress.

Stop buying Byond products or else in case of a problem you will just be running around in circles like me.

I had purchased a SPICE mobile phone on[protected]. My handset SPICE Mi-270 is under one year warranty. After in 3 months i got touch problem , I submitted it to my nearest customer care centre of SPICE mobile in G1, Maheshwari Chambers, Pajagutta, Somajiguda, Hyderabad .I had submitted it on july 07, 2012. Since then I have visited the customer care store 4 times and after 25 days, there is no sign of my mobile. The storekeeper is denying to provide any information to me regarding the same. He has sent it to some other city but he is refusing to share any information with me about the status of handset. So service of this company mobile not good.

REF: ORDER NO.[protected] DT. 28.10.2009
COMPLAINT NO. 2302027 DT. 10.11.2009

ACCOUNT CODE 74099

SUB: COMPLAINT AGAINST DEFECTIVE BLUE TOOTH DEVICE OF MOBILE PHONE Mi

SIR

I purchased said product from Homeshop 18, NOIDA and found blue tooth device is not working. A complaint against this has been made to the service centre of M/s. Himalayan Times Pvt.Ltd.,...