Xiaomi India Complaints & Reviews

I bought a Redmi1s in the second week of Jan 2015. After 2 weeks the screen developed some dark patch. Then I went to the Mi Exclusive Service Center located at: Banglore ESC (Mi exclusive service centers) Address：No.478, 80 FT Road, Behind Pizza Hut, Near BMTC Bus Stand, 6th Block Koramangala, Bangalore -560095 Hours of Operation : Monday to Saturday, 10:00-18:30 Service Center Phone Number :[protected] The service center guys told me that the screen is under warranty and would be replaced. So I deposited my phoen on 31-Jan-2015. They told me the phone would be ready by 05-Feb-2015. It is a pain to get connected to this service center as they have only one number which is mostly either busy or no one picks up. Anyways so I could finally get connected to them on 07-Feb-2015. Then they told that the parts are not available and they are waiting for new stock. They asked me to collect my phone on 12-Feb-2015. I gave a call today, 13-Feb-2015 to inquire about my phone. They said that the parts would be arriving by 5PM and I could call after that. When I called again after 5:45PM they said that the parts have not come and might come the next day, 14-Feb-2015. Then they said that my phone would be ready by Monday, 16-Feb-2015. I am not sure why just replacement of screen is taking so long! There are no functional disorders or major issues. If you do not have stocks to replace a part let the customer know upfront. Had the service center told me that the replacement might take more than 2 weeks or uncertain amount of time I would have never deposited my phone. What is the point in giving lame excuses later on? This is highly unprofessional. I am very disappointed with the uncertainty in service completion time. Please let me know if there is actually a chance that my phone screen would be replaced, if yes then the precise date.

Hello Sir, I bought a Redmi Note 3G phone a month back from flipkart. I had high hopes buying from a brand already having it's marks established in India. The phone worked like a charm. I was totally satisfied by phone's performance until I witnessed that keeping your 5.5" phone in the pocket with proper screen guard and back cover, might make your touch screen unresponsive somehow, even I can't figure out it was due to it or some inherent defect in the phone itself because not a single occasion it has taken a fall or any kind drop which will put it under the category of damage. So I decided to vist the customer service center (which in itself was hard to locate, only a single operational service center in a big city like pune). I deposited my phone waited two days to hear from them, and shockingly they told me the motherboard is damaged so it the touch screen, and that the reason was watermark inside the circuit and so it's not covered under warranty. This was a complete shock because the phone has never been exposed to any water or even vapours and to hear such excuses totally damaged my faith in the company. I asked them to perform a proper check as this simply is not the case here but they refused to operate on the phone. It's a totally brand new phone. I don't have money to claim the right to something that is already promised to me by the company in the warranty terms. I feel like I have been mocked. I ask the Xiaomi support to address this trust breach and to provide me the service I am entitled to.

To, Customer Service Head, Xiomi Technology India Pvt Ltd, 8th Floor Tower1, Umiya Business Bay, Marathalli, Sarjapur outer ring road, Bangalore-560103 Sub- Delay in Repair of Mobile Hand set MI3 in warranty period Sir, I had purchased a MI3 mobile handset on 19.8.14 through Flipcart vide order ID OD[protected], IMEI no. [protected]. In December 2014 the hand set got defective (touch not work), I gave it for repair to your service centre at Jaipur vide work order no. JAI/XM/14/00324 dt 19.12.14 (Ensure support services India Ltd).Since then I have contacted them a number of times but so far it has not been repaired. I have also lodged complaint through customer service 4-5 times but there is no positive response. Kindly do the needful at the earliest. I have been first asked to approach you for redressel of my problem by National consumer Forum(ref 568197). R Bhargava D-2/391, Chitrakoot Scheme, Jaipur-302021

Sir, I have purchased Xiomi REDMI 1S on[protected]. Last week the phone stopped working. When I switch the phone on, the XIOMI logo is coming but it is again getting switched off. I went to the XIOMI service at Kochi. They are telling that a drop of some liquid entered into the mobile board and board got damaged. But I am sure that the phone never dropped into water or any other liquid. Even the phone never dropped from my hand. They agreed that the phone never dropped into water. But they are telling that a drop of some liquid entered through the power button or volume button of the phone. How it will happen ????? Whether the sweat in my hand will enter to the phone??? It is a clear design/technical issue of the phone. But they are not ready to accept this under warranty agreements. So please let me know, how should I proceed to take some action Thanks, Anil

My Redmi 1s was purchased about 3 months back and was working all good with no heating issues or such. Last week when I kept the phone for charging and came back to make a call in just 5 mins and saw that the charging pin melted the phone and is now stuck inside the phone. The lower body of the phone (near the charging pin) is molten. The phone is working fine but the only problem is I cant charge it now since the pin is stuck and wont come out. I reported the incident in the nearest MI repair center (Touch-Srishti Services 10th Main, 4th Block, Rajaji Nagar, Bangalore) and they told this wont be covered under warranty. This is purely the charger defect problem and I am not sure why it is not under warranty. The policy says that it should be covered under warranty but still they refuse to repair it. Please assist.

Hi, I have purchase a XIAOMI REDMI NOTE 4G on dated 13/01/2015 from flipkart. It's receiver speaker was not working. I have gone in XIAOMI Authorised service center and checked that phone by a engineer and found that there is no receiver speaker available. Really bad service provided by XIAOMI. Regards, Sunny Shuka +91-[protected]

I had purchased one Xiaomi Redmi 1s phone from flipkart on 24th Oct 14 with order ID OD[protected] who display stopped working from 4th Jan 15. We had given the phone to Prodcon Tech Service Pvt Ltd on 5th Jan 2015 for repair which is Xiaomi service.The service center informed us that the screen would get replaced under warranty and gave us a work order no HER/XM/14/00584. Till date we not received the phone and we are finding it difficult to survive without the phone from last one month. We had also escalated the issue to Xiaomi call center about the same on 21st Jan 2015 and again on 30th Jan 2015 but they gave only a complain no 2650 and nothing was informed on the progress of repair. Request you to take necessary action asap. Regards Dinesh Jarkani Chembur, Mumbai Mobile No:[protected]

hi i have given my xiaomi mi3 phone to the service center 49/62 A, 7th Street, Tata Bad, Gandhipuram, Coimbatore-641012, Tamil nadu on 3rd december 2014. after visiting them for 6-7 times since they don't have a working phone, i finally got my broken display fixed with only 2 led back light on screen buttons working. But the casing of the phone was not mine, it was replaced with a worn out casing. when i asked the service centers guys that it was not my casing they responded that it was not their duty to look after it and asked me for proof stating that i was a lier. i got really fed up hearing them talk like this. i filed a complaint to xiaomi customer care on 7 January 2015 after that i have called the xiaomi customer service about 4-5 times regarding this matter and still haven't received a solution from them. My phone is still at the service center. My job sheet number is 12967 my complaint id is 2084.

Hi, I have submitted my Redmi 1s to service centre HCL ASP, Address: 14, Shivaji Nagar, Near Hotel Pride, Behind LIC Building, Pune – 411005 on 14 December 2014 and till now i have not got my phone repaired. There is small issue that phone is not charging and they are saying parts are not available for repair. They are not giving any confirm date of repair also. Called Xiaomi Customer Care also but no response from there.

I have submitted by phone at HCL Touch, Shop No.2, Parshvanath Arcadia, Plot No. 739/1, MG Road, Sector-14, Gurgaon, Haryana-122001 on 27 Dec-14 Also logged a complaint regarding this on Xiaomi support. Complaint ID- 2355 Job Sheet No- 17534 But the phone is still under repair as the required spares are not available at the service center. Kindly do needful at priority to get the same repaired at Earliest.

Hi, I had purchase Power bank of 5200 Mahs on October 6, 2014 and it is not working from last one month. I had made a complaint at customer care vide request no - 1844 on 02nd Jan 2014. But till now no action is taken aganist the same. Its is already completed 13 days. Whenever we make a call to customer their simply say that your request is escalated on immediate basis but till now nor response at all. Regards, Kartheek.

Hi I have bought Xiaomi MI 3 on 29th July. On 17th November it charged successfully and from then it sometimes showed charging LED glowing but phone was unable to start. I have shown the phone two service centres. Details for last service centre are Name : ccom Telecommunications Location : Thane work order number : PKD/XM/14/00211 Date submitted : 13th December 2014 They have not repaired the phone yet. They are not mentioning specific date for resolution . They only say hardware issue requires time. I have contacted Xiaomi customer center too. Complaint was registered on 03 Jan 2015. When they mentioned callback in two days, which is yet to come. Kindly help me help me to resolve the matter with swift repair / replacement / refund. Thanks Pankaj Kapse Pune contact : [protected]

I have purchased Red MI 1S phone of Xiaomi on 30/09/2014 through flipkart bearing order no OD[protected] and IME no [protected]. The display of phone is not working and was taken to service center, Faridabad, where they have refused to repair under warranty and are seeking Rs 3500/- as repair charges, wheras phone is under warranty. I expect a good service from Xiaomi service center and not execuses of making money. I would request you to look into the matter and resolve my problem by getting it repaired under warranty. I have good hopes from this company. Peeyush Tripathi House no: A-77, Sector 41, Noida - UP - 201301

Here is the problem descritption and sequence of incidents with customer support: -Xiaomi-Mi3 touch screen was replaced @ iVel technologies, Hyderabad. -After service, mobile headphone jack is not working.-iVel tech. did not considered as they were not associated with Xiaomi now. -After calling Service/Customer support, Ms/Mrs Amrutha(Floor/Team lead) assured to call back with a resolution/update within 24 hours. -Nobody called back even after 3days and when I call the Support, Mr. Mitesh(Floor/Team lead) assured to call back with a resolution/update within 48 hours. -Nobody called back even after 4days and when I call again, Mr. Mitesh was asking to extend the resolution time to more 24 hours. -When I asked for any kind of Aknowledgement for my call/issue, I didn't get any proper response. -After 5days from my last call, I got a response from Mr. Sandesh (Floor/Team lead) and was advised to wait for the proper resolution with in 48 hours from today.Thanks much for the support and looking for a resolution ASAP.

Sir, I bought a Mi3 from flipkart on[protected] and today my phone crack on its own while it was kept on table top. So Xiaomi states that physical damage is not covered but it seems that its a frequent complaint from few users on their Facebook page too so now when I have not damaged the phone, neither a bump or anything so I believe Xiaomi should grant me a free replacement.

sir, my name is Gaurav Dhainje living in pune, maharashtra.([protected]) I had given my xiaomi mi3 phone for service repair due to abnormal display and touch errors. My phone was given in proper condition with no physical damage . but now they are demanding me 7500rs /- for screen replacement and saying the screen was broken initially whereas it was not. and also i have their customer unit receipt which i am attaching along this mail which clearly states that there was no physical defect and physical condition was good . so please look into the matter seriously as i will have to take legal action against the service provider for fraud means. I am further giving the details of my phone. IMEI NO. :- [protected] MODEL :- MI3 WORK ORDER NO. :- AQP/XM/14/00078 DATE :-25 NOV 2014.

Dear Concern, I have REdMi 1s (Imei/sr.no [protected])- which i purchased from Flipkart by by 14th Nov 2014 after one month i got an issue with my battery backup & Charger so i deposit my charger to your, Technocare solution's Pvt Ltd., Lajpath Nagar, Delhi, service center by date of 20 Nov 2014 with work order no. LPT/XM/14/00090. but till date no body has turned up with any kind o[censored]pdate from xaomi, even when i make any call then i need to dial this no. atlest 5-6 time to talk to any executive sometime some lady picks the call and ask that we can't say any thing about this case it may take 15 days more or 1 months but at the time of depositing my charger your services center executive has told me that we will give you new charger after 7 working days but still waiting to completing my those 7 days and even i have also escalated this issue with your toll free no.[protected] but they are also playing game with customers, i have few Name like Ms.Amirta [Asst - Manager] & Mr.Murtaja they are completely unprofessional and unresponsive executives they always make Fake promise to recalling me with in 2 hours to 6hours with they have't call me till date now therefor i have lost my precious time to talk to them and to be in lines, i would request you with hope that somebody is there to customer service please share the status of my complaint and if you can't replace the products then please let me know directly i'll buy new charger & battery and i make sure in my circle specially no body will buy this company mobile or any gadgets. From this stage i would request Consumer complaints dept please take a look on this matter and give me justice. Looking for early and positive reply again.

I had a minor water damage in my redmi 1s. Which I also had in my Nokia lumia 920 earlier but they charged me only 1200 rs n repaired it in one week. But its a very bad experience with xiaomi customer service center located in vashi navi mumbai. when i told them about the problem they said its a normal damage we will try to fix it in warranty itself. But by leaving the office within one hour i got a call stating that your repairing expenses will be 10500 rs for my redmi 1s cell which comes in 5999 rs. I even contacted their official callcenter on their toll free number and excalated the issue. After giving me 48 working hrs time and assurity to resolve the matter, today its 5 day i am waiting for their response. None of a fool living in this world can imagine to pay double amount on repairing a cell then its original cost.

Hi, I have recently purchased MI3 mobile from flipkart site in sep month within one month it starts giving problems of reboot. I have been directed by xiaomi customer service to submit my phone in service center. I have submitted the phone in service center, they promised me to get it repaired in 7 days.. Now even after one month still they have not done anything on it.. I have escalated this matter to their seniors but nothing is happening... they simply saying wait for "some time" but there is no definate time... i have doen followup on mails but no single reply on it. They dont have nodal officer provision... They are not even ready to replace the handset.. which is just one month old... Please help me. Regards, Yogesh Naik [protected]

I have redmi 1s with order no OD[protected], I had minor battery problem and ram issue, so I went to the Xiomi customer care bhubaneswar and they reloaded the software.But after that my problem got worst.Battery is draining out its own about 10-15% per hour even without any use and hanging a lot.I want solution to my problem or replacement of the mobile.