Xiaomi India Complaints & Reviews

Hi, I wanted to bring this to ur attention as how Customers are treated when they try to get the benefit of any post sale service promissed by company. There cant be a better example or experiance for me than this. I had baught xiaomi note4g (IMEI [protected]) on 31.01.15 with one year warranty. On 29.05.15 suddenly mobile screen stopped working, I took mobile to the service centre in malad west (mumbai 400064, Tel:[protected] to report the same. After doing all required inspection and tech work they told me that this happen sometimes, They gave me a deadline of 10 days for the repair. After 4-5 days they called me and said it is damaged due to water. Now it is absolutely aggrevating response they have given to my complaint and they are making me run from pillar to post, it is very diffcult for me to run around with a baby in hand and without a proper handset it is even difficult to get in touch with contact. it is expensive to call every one, plz guide me to take it further and get compensated for the mental torture i have been given. Thanks MRS SHWETA S YADAV E-mail: [protected]@gmail.com

I had bought Xiaomi Mi 4i with many expectations. It has failed badly. The overheating negates anything and everything nice about this phone. The patch 6.5.5 which was launched to manage this conflict has also failed badly. Cursing my poor decision of buying this phone. A sincere request. Rather increase the price of the product than sell sub-standard devices. Presentation does not always help.

I want to raise a complaint against Xiaomi service center kanpur I gave my phone at the service center on 27th may 2015 and I was told that I will be getting it after one week i.e. 4 th June 2015 I contacted them by phone they said yes you come at the service center and we will give you the mobile but when I reached the service center they said that it will take one more week after my request they said ok we will give you today but despite of making me wait for 3 hours they were not able to solve the problem it's my request to see the matter and ask xiaomi to change there service center in kanpur city as there is no one to listen there Horrible service provided by the xiaomi service center representatives

I had brought the Xiaomi Redmi 2 on march. And the phone have a problem in the music volume. If I play any songs or videos. The volume automatically low down, if I increase it again it low down. I have faced this issue soo many times and now also, it make me soo irritating. So that I can even don't like to play music and video in the mobile. So please solve the problem in my phone or else replace me with the new phone. If not the consequence may be serious.

I ordered Mi 10400 mAh Power Bank from book my offer site.yesterday i recieved my order.i found the box broken and the powerbank is not working.on shaking battery sound also produce.i tried a lot to contact on ur provided number. [protected] But nobody pic that call. Sir i want to replace this powerbank.sir please provide me a good powerbank.may be this defected powerbank is packed in hurry for shipment. Sir please help me.

I Have won a Contest in 7th Feb On Facebook. Still not Received My Winning Prize. I am Sending My Adderss So Many Times in Mi India Facebook Msg. Now They are Replied me " Mi India: Abdur, You have given the name as Bharat Sharma and your FB account is Md Abdur Rahman, Please could you clarify which contest you won. Facebook User(Md Abdur Rahman) Apr 18th, 2:21pm I currently live at my friends place. I gave my friends name so that there are no issues in delivery to that address. There's no issue with that. You can use my name to deliver. We have delivered your product to the address mentioned from the first user account. We realise you have deleted that account. Do not impersonate. We will not take this lightly." I Dont Send That Msg in Apr 18th, 2:21pm. Next Reply is Your Prize is Delivered In Ajmeer. But Am in Andhra Pradesh.. What Can i do This Issue. Please Help Me For This Problems. Mi ID [protected] Md Abdur Rahman HNo 12-37 Purana busstand Nandikotkur Kurnool (Dist) 518001 [protected] Email; sevenstar.[protected]@gmail.com

Dear Xiaomi Team, I am in pain to say that such a good company on which i had relied upon and recommended its phone to my other friends and colleagues, is now making making fool o[censored]s due to some people handling service centre in faridabad, sector-16. These guys denied to replace my touch which got damaged due to overheating. Please help.

I am Shivam choudhary from Patna had purchased MI 20800 MAH Power bank worth Rs 845 on 27 may 2015 in askme bazaar online, i was delivered product on 02 June but the product is completely broken, so kindly i am lodging complaint against to refund my paid amount as early as possible, i am not looking for replacement of product, i want my amount to be refunded as soon as possible.Order no DGA 3248696

I purchased MI 3 in the month of Oct. On Saturday i was surprise during attending an incoming call. My phone touch was not working . I tried to attend three times. on my last attempt the screen moved but one chick sound appeared and caused a hair crack on touchscreen. I also felt that my handset is warm as unusual. i couldn't find out the reason of happening this either its due to excessive heat or due to internal short circuit. Then i tried to contact to the service center ( S D Communication, Milan Park, Gariah, Kolkata) . Its a very pathetic experience for me that no one is bother to attend call at this center. I tried not less then 100 times in two days. Same complain i have given to Customer CareToll Free no and my complain no is 235235 dt. 30.05.2015. Any how i visited to the service center today but there also i was again surprised to find there attitude towards customer. The guy who attended me is not at all ready to listen the problem one answer with all my points that its physical damage and you have to pay 6800 rs in advance to replace the touchscreen.He is not at all interested to know the reason of happening.I also requested him that my feedback may be more impotent for the R & D department of the company but again i was unsuccessful. At last, i called up to customer care no and same intimated to the representative.She assured me that she will forward it to the concern dept. She also asked me to put a written complain to serve you better. I am still waiting for company concern on this issue.

i purchased redmi1s from flipkart 6 months before after sometime its start problem with motherboard so i gave it jaipur service center they took 3 month to repair it after repair when i received it and took home then i found that front camera and charging socket is not in the mobile phone so i complaint it to service center that they forgot to place charging socket and front camera in my mobile and service center is saying that you have yo check it at the receiving time and we cant do any thing on that. so i am cheated my the company regarding the service time they take to repair it which is very long time to repair that is 3 month and they take my front camera and charging socket which is not the defective part. so please help me regarding my complaint. i am in problem since i purched this mobile it is giving hardware problem then after 3 month of service time without mobile and after that a mobile without front camera and charging socket. i want justice and compensation regarding my mobile. chetan jain([protected])

I've purchased Redmi 2 from flipkart on 24th March 2015. After 2 months the camera stopped working. The phone was always handled with extreme care and precaution and was never dropped. I've tried to contact the service centre executive (Nagpur) on all the three given numbers but all in vain. The lines are always busy. Once it was connected the executive said that their server is down and cannot help me. Please try to contact me as soon as possible and help me. I've trusted Xiaomi with its product and now it's your turn to prove that you're trustworthy. Avinash Jadhao. [protected]

I have submitted my MI Note 4G mobile to Xiaomi authorised service centre at Shakarpur, Vikas Marg, New Delhi vide job sheet no-JS[protected] dated 20/05/2015 and till date I have not received my handset repaired despite several repeated reminders to customer care centre. I have been without mobile for past 09 days which is causing great inconvenience to me. I request you to look into the matter and arrange to get my mobile repaired or provide me a new one as my phone is under warranty at the earliest. Bhopal singh [protected]

order number[protected] tn id[protected] merchant partner- Flaunt corps product details-charging slot:16000mah power bank with two charging slot receipient detail- name -dhananjay padwal telephone-[protected] address- S-2 St.Anthonys apartment near sidharudh swami temple, porvorim, bardez, goa

My ticket no is 23131 and my mobile no is [protected] I was lodge complaint on 3/2/2015 Till date the company did not resolve my problem, customer care is 3rd class, they put call on hold for 10 minutes and after that they drop the call, i had never seen this type of customer care Vikaas

To Whome it may concern. I purchased a Xiaomi Redmi 2 for my wife as a gift. It was ordered from Flipkart on the 24th March 2015 and delivered on 27th March 2015 order number # Order ID: OD[protected]. It worked like a charm for the first few days. Then i got my first jolt on the 6th of May just barely over a month when i called my wife, she picked up the phone and she was not able to hear anything at her end. I went ahead and tried all the possible troubleshooting i could think of even reset the phone to factory defaults trusting that that HardWare parts used by Xiaomi is better than a "cheap chinese phone". I first of all tried called flipkart and they redirected me to Xiaomi. I called the phone number[protected]. A guy picked up the phone and then convinced me for a pick up service. I paid Rs 112 for the service on the 7th of May 2015 and they promissed to fix my issue and ship the phone back to be in the next 24 hrs. I received my phone and it was working. Service was carried out by a 3rd party vendor Gadget Wood. I was happy and impressed with the service. Then this afternoon she got a call from her office and then she started having the same issue. So i decided to call Xiaomi once again at[protected]. They were not even attentive when i read out the service request ID . I had to repeate it twice before she understood that i was calling about the phone. I wanted to know what parts were repplaced in my earlier service and they said that they didnot keep any recoards for them. Instaed of troubleshooting nor trying to address my issue they started to pitch me for the pick up service. they said that i have to pay for the pick up service again. Then i chatted again and they gave me the same answer. My only question is 1- ARE XIAOMI PHONES NOT RELIABLE AS A PRIMARY PHONE SYSTEM 2- paying Rs 112 is not an issue but it has only been 19 days since the first service was done. but even after parts replacement why has the same parts gone bad again.They gauranteed me that it is gng to work fine so why is it causing the same issue again. (CHEAP PARTS BEING USED) 3- Had used samsung /micromax phones and they are still running great. 4- what is the policy to get a repalcement phone as service has alreay been carried out once and a second service is inevetiable in the last 20 days. 4- Since we use the phone as a part of our daily lives how about the componsation as the same issue has reoccurred. Thanks and Regards Umesh

I bought mi 10400 mah power bank, but it stoped working after 3 months so i went to service center they said you will get a new one, but its been more than 2 months they are not providing my power bank, i called to customer care they said we are raising issue and will get back to you but still i dint get any solution.the service center people are not very friendly they are not supporting for this . this service center is in kormangala 6th block .please help me with my issue.

i have submitted my redmi note 4g mobile in the customer care office in nagpur. they say that i have a display issue and they have to replace the display but they are saying that the display is not available and they have kept my phone for 10 days and say that i have to wait for 1 more week. please help me out with this problem and contact the customer care of nagpur

Defective Product Sold By Flipkart through WS Retail Servies Pvt. Ltd. Initially phone was reported with Touch Screen Issue with Kormanagala Xiaomi Service Center, but I was returned back the phone saying all repairs are completed. But on receipt the phone isnt working once brought back hoem & checked. It dosent get charged anymore. Looks like its tampered. I could see lot of indentation marks when Battery is removed. Something Fishy & Shady at this place. Lot of people we could see come & fight over there. Location: Ozone Manay Tech Park, No 56/18, 'B' Block, 9th Floor, Garvebhavipalya, Hosur Road, Bangalore-560068, Karnataka, India, PhoneNo: 91 [protected]. Product Name: Mobile Phone Company: Xiaomi Inc. Brand Name: MI Invoice No : # BLR_WFLD[protected] Order ID: OD[protected] Mobile Name: Redmi Note IMEI/Serial No: [protected] YES UNDER WARRANTY Please help as the Service Center people are not supporting.

I hae a xiaomi mi3W phone. its been 6-7 months I am using this phone and it has been good. but from last few months it has been started giving problems! the phone gets hang in the middle and does not function for a while! its gets heated and hangs up. also while speaking on call the voice of other person breaks frequently, & sometimes it blocks the signals and rage is no more. many times it does not unlock and gets stucked! kindly provide with appropriate help.

Hi, My music player stops in between while music is playing. Also before stopping it gives rash sound. After sometime it always stops. Also, my volume down key is not working. Kindly Suggest me what has to be done. If possible call on number: 91- [protected]