Xiaomi India Complaints & Reviews

Poor service...

I am highly disappointed with the customer service MI have provided to me. I have order a MI band 5 and received it on 24-July which was a faulty product. I lodged a complaint to replace or fix the product and had a word with one of your executive[protected] i checked with him I am a health work having a busy time schedule in these corona times let him know about my busy schedule that i have to specifically...

Tv are blank including sound for 2-5 second and again start

After update my pocox2 camera fully dead.
I have been to service centre and they told me to change the mother board..and for this they will charge 8000 to 10000 rs
Its not our fault..so why we pay for this.. they provide update.. and after update.. camera dead or not working
I request you to please fix this problem as soon as possible... with free of cost

I had ordered a redmi note 10 pro max 128/8 variant on 22nd july. Along with that i was given a free soap dispenser as well.(which i never asked for)

mode of payment was cc and the money was deducted immediately on my card.

Today when i am checking the details, the order id for the phone shows as under process however the soap dispenser has been dispatched.

I have made the payment for a redmi phone not a soap dispenser.

When i called the support helpline number i was informed that there is some issue with the deliveries for the phone that i ordered and that the phone will be dispatched on 30th july 2021 which is 8 days after the payment date.

It is mi.Com's commitment to fulfill my order on 26th which they have sent via a text message. Today after 2 days of collecting payment they are denying the same delivery commitment and are asking me to wait for 8 days. Where is this justified when they have collected the payment immediately and i have been charged for the emi already by my bank?

i spoke to 2 support members(anurag, an agent and birendra, a team leader/supervisor) of their team today who bluntly deny assisting further with the issue and want me to wait for another 8 days.Even if i want to cancel the order and want a refund i have to wait till the delivery has arrived at my doorstep, deny it and then claim refund for it. They have been smart and dispatched the soap dispenser which i received so that i cannot even cancel my order now. I am left with no option but to wait for !) days and get the order which i can then return and claim a refund. That will take another 10 working days so basically mi/ xiomi uses my money for 20-22 days and i chase them for a fraud that they have committed.

This is a clear case of fraud and cheating when a company like mi takes money from you and then tells you to wait till the time they have a specific product in stock. Your company is using my money for 8 days and not fulfilling it's commitment.

Ideally if this product was not in stock, they should not have collected the money neither should have committed a delivery date (26th) for the same. They should have posted this product as out of stock on their website in the first place so customers don't get cheated.

I have been writing to them for the past 2 days but their customer support, grievance cell all are ignorant about the issue and have a standard reply asking to wait. Even tried sending a mail to mr.Manu jain on his email id ([protected]@xiomi.Com) stating the issue but there is no response.

1) why should i wait and get the product at their convenience despite of making a payment immediately after placing an order ?
2) will mi compensate for the delay and pay me a penalty for the delay ?

Hi,
I had purchased a tv and payment was successful. After one day when I checked for status of delivery I could see amount is refunded. And order is cancelled. Loosing trust in the brand. This is my 3rd mi tv. Did go with mi even when there was display complaint just after warrenty. Please ensure the tv is delivered

Regards,
Jibin

Product serial number : 33741/C[protected]
Complaint token no. : M1606612
I had ordered a mi tv horizon edition 40 inch and it was delivered at 11 July and installed on the same by the mi engineer. The worked properly for two days and from 3rd day there were lining on screen and no display. I informed it to mi service and register a complaint on 13 July after the engineer verified the problem of screen panel and it your tv will be replaced i and told the head of mi service bokaro Baban Prasad to replace my tv as it was on replacement period .
And he assured me that your tv will be replaced in 1 week .
And tomorrow he called and said your spare parts has arrived i told him what i told you again again to replace my tv becz it in replacement period and you gave your words and assured me that he will definitely replaced not you are saying this . Today again i called him and him and said i have returned the parts that has arrived and requested for replacement . I don't how bad is their service for how i have to wait now already waiting for 10 days now

I had ordered a mi tv horizon edition 40 inch and it was delivered at 11 July and installed on the same by the mi engineer. The worked properly for two days and from 3rd day there were lining on screen and no display. I informed it to mi service and register a complaint on 13 July after the engineer verified the problem of screen panel and it your tv will be replaced i and told the head of mi service bokaro Baban Prasad to replace my tv as it was on replacement period .
And he assured me that your tv will be replaced in 1 week . Already 10days have been passed.
And tomorrow he called and said your spare parts has arrived i told him what i told you again again to replace my tv becz it in replacement period and you gave your words and assured me that he will definitely replaced not you are saying this . Today again i called him and him and said i have returned the parts that has arrived and requested for replacement . I don't how bad is their service for how i have to wait now already waiting for 10 days now
Serial no. Of product : 33741/C[protected]

Mi led tv panel having patch in between.

My poco x2 rear camera is not working.after the updation 12.1.3 version.for a month..
It's not my fault😶😔... What will i do..
And my warranty were over in last month..

सर् मेने 15/6/2021 को एक मोबाइल फोन जिसकी कीमत15000 रुपए है mi store app से ऑनलाइन खरीदा था खरीदने के 2 /3 दिन बाद ही उसका कैमरा खराब हो गया अब में उसे replace करना चाहता हु तो तो वो replace कर नही रहे और बतमीजी से बात कर रहे तो तो कृपया कर के मेरा फ़ोन replace कराये सर्🙏
Order Number [protected]
Invoice Number C[protected]
Seller GSTIN 06AAACX1645B1ZS
Name -indiver gautam
Address -BUNDI, railway station ke saamne laxmi vihar bundi rajsthan,
PIN Code -323001
Advance Receipt Document No- C[protected]
Contact Person Telephone [protected]/[protected]

If you have shortage in supply chain than think before you release a product in market redmi is making himself a false brand now a days having a fake price

I was eagerly waiting for redmi note 10 pro to purchase but this price hike is just breaking my bond with mi.

I want the original honest price of the phone when launched.

I have Poco X2 device and suddenly camera stopped working. this is fault of poco company. i submitted my device to service center on 12 july but after 10 days still not got any update from service center. I called CC and saying to wait for another 10 days. worst experience with poco.
Job Sheet No. WXIN[protected]

I recieved a defected piece of redmi 9 from store
Screen touch is not good
Automatically random numbers are getting dialled on its own

Requesting for replacement

Light blowing in backside

Phone had serverl issues over the time, no options to extend warranty requested for replacement several times had to visit service center,
mother board replaced in 11th month worked for 6 months and again is dead, now the cost of mother board replacement .repair is 20000,
for a phone bought for 23500 and 20000 repair cost with no warranty in just in 18 months or less is too much. very bad customer service though hd to complain continuously for 1 month to get a call back from them saying nothing can be done rude behavior by the customer support on the phone.

need a replacement of the phone as resolution.

Wall Mount & installation - Poor & risky for 75 inch MI QLED TV - MI has not yet manufactured wall mount for 75" TV. They have supplied wall mount at Rs.500 which is actually meant for MI TVs having size up to 65 and have installed this small wall mount for this huge & heavy 75" TV. A Premium and Heavy 75" QLED TV is Wall mounted by MI Technician on MI's lighter Wall mount meant for 55"/65" TV.

As per the specifications on MI Store, the maximum weight bearing capacity of this MI wall mount is 30 kgs whereas the weight of TV is 31.10 kg. What if TV falls in due course? Who should be held responsible? I have taken the matter with MI's Xiaomi Customer Service several times but every time they respond with something else that your TV is covered under warranty, do not worry, we are not responsible for physical damages, etc. You coordinate with the technician & lodge a request for reinstallation and that you need to pay the charges for the same.

My question is that when incompatible & incapacitated wallmount has been supplied by MI and also installation has been done by their technician only, then they only should change the wall mount and reinstall at their cost. On this aspect, If the TV falls off and gets damaged physically, even warranty would be of no use.

MI 75" prospective buyers should take care of this wallmount installation aspect as once installation is done, the company does not address this issue; i.e. they have not yet manufactured wallmount for 75" TV and are supplying those available in stock i.e. which are for TV size up to 55"/65".

MI, ARE YOU READING THIS & WILL CORRECT FOR EXISTING & NEW BUYERS AT YOUR COST?

Laptop not getting connected to tv through hdmi, during WebEx sound not coming and video not enabled tv

Tv not working

I ordered for the Redmi Note 9 on 7th July and made the payment but received the product on 11th and open the box in front of the delivery boy and found there wasn't Redmin Note 9 but a local Chinese phone. I raised the complaint but they are not giving me the resolution. Saying paking was intact but the issue is wrong product delivery not packing. Courier partner and delivery boy confirmed this to investigation team but they're are not taking it seriously.

I bought mi bluetooth headset and it was less used about 9 months.The ear pad of that headset got damaged when i went to the service center at trivandrum to buy a new ear puff the reply from the service exective was quite intresting he told that company doesnt provide separate ear puff to buy so i have to buy new headphone for another 1799 rs. It means if mi product get any damages customer cant change the damage part instead we need to buy new one is it.Shame on you xiaomi...!