Xiaomi India Complaints & Reviews

I ordered Redmi Not 9 from mi application and paid 11000 (Order Delivered: We have successfully delivered your Order No.:[protected]/AWB:SF[protected]XIA) IMEI no. Ending with #1315 but a local Chinese phone was delivered to me and I unpacked it in front of delivery boy. I file a complaint and they gave me 7 days for investigation but now they are saying they deliver the product in intact condition. It's not about the packing but the wrong product. They are running me around and and not giving me resolution. Courier partner also confirmed that product was packed properly but product was different. They (Mi India) want to do a SCAM with me and I'm feeling like squeezed now. Kindly help. I have no place to go.

I am using getspps since a long time.
I am holding 85, 000+ coins.
I am unable to redeem it. I tried with 10AM, 3AM, submitting captcha in 2-3sec. Either I am getting server error message from you end or out of stock.
I this a new way to fraud customers. Since last 2-3momths I am trying out daily, but no use. I tried with my 50MBPS wifi also. Still its the same.
Kindly redeem my points amd share me the coupon of mi true wireless earphone 2.
I am a great fan of Mi may be the trust getting lower day by day due to such malicious activities of you.

Contect email.:- [protected]@gmail.com
Hope This would be helpful to track all the details.
Let me know needed any more info

I tried to purchase the phone from MI Store app. cash deducted but order appeared as closed unpaid due to payment timeout .
my bank says NPCI status of transaction is successful . Xiaomi customer care says they haven't received money. pls help me

I am placing an order of Redmi note 10 on 15th July 2021 in Mi.com
but order was not placed but money got deducted from my bank account

Hi,

I was purchased mi TV last week, at time of buying All the HDMI ports are working. But day by day all the 3 HDMI ports are not working. I registered the complainant via online. But yet to visit the doorstep engineer. They are calling but no one is visit till the date.

Dear Team,
Requesting you to send the technician as you Mi tv 4A Pro is showing colour lines on screen from 11th July. So requesting you to send your techician.

I ordered Redmi note 10 shadow black on on 9th june Order ID : S[protected] which i must get till 14th june, but i didn't get, then i spoke to customer care gave me 24 hours then they passed my case to backend team but even after 24 hours my problem was not solved..

Then again i complained on 16th june again i got 48 working hours even though my product was not delivered
Then i Recomplained on 20th june its thats deadline on 22nd june even after that my product was not delivered on that the i got out for delivery from shadow fax when i called him he was not on duty and he was out of mumbai and even product was not with him..
Then again i complained and i got time till 24th june

Today is 24th june even today i did not get my product

I tried my best to contact shadowfax but neither i got any sms nor any call from shadofax
And shadow is completely unprofessional and its impossible to contact with shadofax i got a shadowfax number from your team ( [protected]) but nobody recives call on this number..
Today i got a call from delivery boy he called me on some other location when i went there he was not there.. Then i called him total 57 time and he put me on black list and he did not recive any single call

I shared all these information with your team but i did not get any resolution peple whom i contacted ther name are Jeevan, shudanshu, durgesh, komal, anmol ram patel, mohsin, priyanka and i also spoke with Senior executive mr.rahul the are more 6 to 7 people

Today is 33th days but not recive product or refund

On June 21, 2021 I called at 011- Xiaomi Service Centre located at Kalkaji, New Delhi 110019 to inquire about my Redmi 7 touch screen not working properly. Both Mahesh and Raju spoke to me over the phone, they said that I need to visit their service Centre with the mobile & in the meantime asked me to watsapp them the details of my Redmi 7 Moblie like; IMEI no, RAM, storage and so on, so that they can place order for the touch screen from Xiaomi warehouse. I sent them all the details as required by them on watsapp on June 22, 2021.

On June 25, 2021 I visited around 4pm to Xiaomi Service Centre, H-11 B, 1st Floor, Kalkaji market, New Delhi-110019. They did not make any entry on the visitor's notebook nor did they prepare a service order for my Mobile instead. Mahesh asked me to give him my mobile, he told me that they have not ordered any touch screen from the Xiaomi warehouse as they have one in the service center, so I handed over my mobile REDMI 7, Black color, Ram 2GB, + 32 GB STORAGE to Mahesh. I was asked by Raju to sit and wait. After 30 minutes, Raju told me that the touch display screen of my mobile is working; its mother board needs to be changed. I replied to him that I receive calls & messages but the only problem is that the touch screen does not function properly; it has some vertical lines.

In the meantime Mahesh joined Raju & told me that its mother board needs to be changed. I replied to Mahesh that if the motherboard is damaged or faulty then how come I receive calls & messages. After that another man came out from the inside room at the customer counter & told me that its board needed to be changed, I asked for it Raju told me Rs 4000.00. I told both Raju & Mahesh pls return my phone back, after 5 minutes Raju handed over the phone. I did not check the phone if they fixed the back cover & other things properly as it was a blind trust on Xiaomi. I just kept my mobile in my bag & left the MI service center.
On July 7, 2021 I visited the Xiaomi authorized Service Centre, Qdigi, R-42, First Floor, Opposite Metro Pillar No. 46, Main Vikas Marg, Shakarpur, New Delhi 110092. Mr. Mehendra Pal Singh checked my Redmi 7 mobile, he asked me if I have shown the mobile somewhere at outside because he showed me that the back cover of my mobile phone was open from 3 corners and inside in mobile 10 screws were missing & touch censor jack was curved/ damaged which he has noted on the service order also (Attached service order below).

I told him the whole story about what happened at Xiaomi service center, Kalkaji, New Delhi and told him that I did not check my phone as I trusted Xiaomi service Centre. I told him now I understood why they did not prepare a job sheet which Mr. Mehendra Pal Singh also agreed.

Mr. Mehendra Pal Singh told that he don’t care where I have shown the mobile earlier, now he must have spoken to Mahesh and Raju of Xiaomi Service centre, H-11 B, 1st Floor, Kalkaji market, Near Mc Donald, New Delhi-110019 about their fraudulent and cheating done with me as a result which reflected on watsapp message by Raju/Mahesh on July 8, 2021.

Please find below the screen shots of exchanged watsapp messages between myself and Raju & Mahesh on their watsapp of Xiaomi Service Centre, Kalkaji, New Delhi to July 8, 2021. Firstly they removed the watsapp DP of Raju and then blocked me on watsapp as below: - (Please find attached the pdf file).

I would like you to pay me compensation for cheating and false practices and for damaging my mobile phone, plus my mentally and physical agony by your authorized service centre at Kalkaji, New Delhi, India

Sincerely,
Sanjiv Ticku
New Delhi, India

I have 57000 plus coins in get apps application but don't able to buy a product from app. Bcoz mi india doesn't provide enough quantity of products for customer.
If products are available in mi store app,
why not available for get apps customers???
I'm Very Disappointed from mi india these type of activities who make fools his own customer...

I have raised a complain( token no. M1320153) about repair my TV which is with in warranty period. Already 1.5 months over. But xiaomi team didn’t resolve the problem yet. And day on day they are making the excuses !
Even I hav taken multiple followup. But no resolution is given by xiaomi team.
Kindly look into this matter !
Xiaomi company is looking like a fraud company.
I am seriously really sad for xiaomi services !

Please fix your way to redeem Mi coins in your Get Apps app back to normal and easy to use. Remove waiting time and time boundations of 10am/3pm, also remove the captcha option. Make it basic just click and redeem that's it as simple as that. Currently it is frustrating and causing hatred towards your company Mi, if I now shifted towards any other brand and left Mi forever this arrogance done by Mi which is hindering us and not letting us redeem will be no.1 reason. You have freaking annoyed me to the max. I've tried not to write any slangs in this complaints, it's getting very difficult to contain anger your company is building within us by your tricks. Please fix the Mi coins redeem back like it was in 2019.

Many time repair my device but same problem face and many complaint raised customer service and service center but device not working many time repair my device 3 time motherboard change+ charging plate + data cable change but same problem

Dear sir
My device redmi note 9 pro max
6-128 gb ram. Many time repair my device 26 Apr to 5 jul 2021 continue repair and many time visit service center but not respose I want to replace my device/refund

Hi, I have raised the complain about remote replacement or repair but xiaomi team didn’t resolve the problem yet. And day on day they are making the excuses !
Even I hav taken multiple followup. But no resolution is given by xiaomi team.
Kindly look into this matter !

I am seriously really sad for xiaomi services !

Black color, with slight crack on the mobile screen

Hello team,

With the regards of subject line, my newly purchase mi 43 4k tv not working properly ( Hanging/taking long time to start )

I was purchased the Mi company R.O. During the purification of water the machine is vibrating with loudly noise . So solve the problem.

I purchased Mi Qled on this 8 June month. After checking all details and information about it's functionality, I came to know that it's having remote issues.
Later on within 5 days I made a complaint about it and no one came to my house till 6 days passed. Executive came on 28th June and said it's having remote issues . Then three days later he came again with remote and it doesn't works. He said your TV is having hardware issues and it must be replaced. Since then I am still waiting for someone to update me about my issues but no response.
I want my refund back now.

Hi, I was purchased Mi 14 notebook from mi store online application and they promise delivery within 4 days in chat. But till now they didn't shipped product. No I get order cancelled info from delivery website. I was contacted mi customer service in last 2 days they didn't give a proper solution. And now on agent told refund can't initiate product is dispatched. What can I do ?

Show screen vertical blue line on the screen