Xiaomi India Complaints & Reviews

I have ordered a smartphone through MI store. It is in transit since three days. What is the problem in here? Customer executive are not giving proper solution. My order is required urgently but for such pathetic service of Ecom express I can't get it.

Hello..
I am abdulla from payroll Kozhikode DT Kerala,
I bought one MI 4X TV (163.9 cm) ULTRA HD 4K Led Television from flipkart on 14th June-2020.
I paid Rs 54999/- (INR) for the product.

the tv got delivered within 5 days, The service engineer who came for the installation of the TV in my Home requested me To take a 'extended warranty policy' for an additional 2 years

Thinking that the TV is 55k worthy taking an extended warranty is good '
so I also took extended warranty by paying RS 4000/- to the service guy who came for the tv installation.

The TV worked without any issue for 5 months then after I noticed some white patches started appearing on the TV day bye day it became large and can visible on tv screen while watching channels.

I was not worried at all because
The fault occurred within the base warranty period itself "Xiaomi will take care of it"

I contacted your customer care for support on[protected] firstly they told me that I need to register a complaint on Xiaomi website for all kinds of service related issues.

I tried to register the complaint by entering all Nessesery information like invoice Number etc, but the site is giving some kind of error like that I have entered the wrong bill/invoice number.

Again contacted customer care, explained that the website is not accepting my complaint.
the executive person who spoke with me this time told that he himself will register the complaint for me'
He registered my complaint and also gave a ticket Number ( M87759) as reference.
He assured me that someone will call from Xiaomi service department within 48 working hours

Nobody contacted me till the next week I again contacted customer care.
the executive told me that the complaint has been escalated and you will surely get a response this time.

Then the very next day someone called me introducing himself that he is calling from Xiaomi service and asked for the bill copy to be shared with him via whatapp
I asked him why do you ask for the bill since you didn't come to check the Tv to understand what is the problem exactly..
He replied that My TV model 4x is outdated Xiaomi is not Producing the TV and the company Will only provide service spare parts to the concerned service centre if the bill is produced
I again insisted him to visit my place at least once to address my complaint and collect the bill copy directly by hand
He told me that he can do something only the bill copy is received

I sent the flip kart purchase bill to him via WhatsApp and waited

Two weeks passed meanwhile my phone ( bad luck it is also a Xioami product) got fallen down and the touchpad stopped working, I tried master resting. The phone got repaired the next day but I lost the back up and data in my phone
I also lost the Xiaomi service guy's phone number.
I again contacted Xiaomi customer care for help and spoke with senior executives every time when I call them they are giving the same reply ' your complaint has been forwarded to the concerned team..

I also contacted flikart regarding this they are telling that the return period is over contact Might service centre

This is my experience.. I spent Rs 58000/- for the TV

I wanted 10T pro. I was cheated as the sales incharge concentrated on republic offer by saying that that

that 10T was the highest end model and republic offer 3000 less. I am upset. This phone is available for 34999 on Amazon also. Request you to take this phone back.
And replace with mi pro

On Sat, 30 Jan, 2021, 8:11 pm, wrote:

TAX INVOICE

TU RETAIL SERVICE PRIVATE LIMITED
S-38 & 39, Second Floor, Mantri Square Mall, Sampinge Road, Malleswaram, Bangalore - 560 003
Ph. No.: [protected]
Customer Support: service.[protected]@xiaomi.com
Customer HotLine:[protected]
GSTIN: 29AAFCT0987K1ZP
PAN NO.: AAFCT0987K

Invoice Date:[protected]:19:11
Invoice NO.: SMN[protected]
Order NO.: SA[protected]
Cust. Name: Nikitha
Cust. PH: [protected]

Description Mi 10T Lunar Silver 8GB128GB
SN: 30090/80ZX01270
IMEI: [protected]
HSNCODE: 8517

MRP CGST% SGST %
42999 9% 9%
CGST SGST QTY Total(incl.tax)
2669.41 2669.41 1 34999

SUB TOTAL: 20916.18
MRP(INCL GST TAX): 42999.00
MI EXCHANGE: 8744.00
DISCOUNT: -8000.00
GRAND TOTAL: 26255.00
PAYMENT:
CARD: 26255.00

This is a computer generated invoice, so no signature is required

TU RETAIL SERVICE PRIVATE LIMITED

OLD NO. 10/1, NEW NO. 14/1, STATION VIEW ROAD, KODAMBAKKAM, CHENNAI, Tamil Nadu

Terms and conditions:

1.Product once sold will not be returned or exchanged Under any circumstance.
2.Please visit nearby Authorised Service centre in case of DOA for authorization and replacement.
3.Keep a copy of this invoice to claim any future serve on the product at our service centers.
4.By making this purchase, you consent to the store sharing the information provided by you with Xiaomi Technology India Private Limited.
5.You consent to Xiaomi using this information to send you any promotional offers or benefits, to send you surveys or feedback requests, or for any other reason related to your order.
(TU RETAIL SERVICE PRIVATE LIMITED is an authorized franchise holder of Mi products.)


the high end model and republic offer 3000 less. I am upset. This phone is available for 34999 on Amazon also. Request you to take this phone back.
Hide quoted text

On Sat, 30 Jan, 2021, 8:11 pm, wrote:

TAX INVOICE

TU RETAIL SERVICE PRIVATE LIMITED
S-38 & 39, Second Floor, Mantri Square Mall, Sampinge Road, Malleswaram, Bangalore - 560 003
Ph. No.: [protected]
Customer Support: service.[protected]@xiaomi.com
Customer HotLine:[protected]
GSTIN: 29AAFCT0987K1ZP
PAN NO.: AAFCT0987K

Invoice Date:[protected]:19:11
Invoice NO.: SMN[protected]
Order NO.: SA[protected]
Cust. Name: Nikitha
Cust. PH: [protected]

Description Mi 10T Lunar Silver 8GB128GB
SN: 30090/80ZX01270
IMEI: [protected]
HSNCODE: 8517

MRP CGST% SGST %
42999 9% 9%
CGST SGST QTY Total(incl.tax)
2669.41 2669.41 1 34999

SUB TOTAL: 20916.18
MRP(INCL GST TAX): 42999.00
MI EXCHANGE: 8744.00
DISCOUNT: -8000.00
GRAND TOTAL: 26255.00
PAYMENT:
CARD: 26255.00

This is a computer generated invoice, so no signature is required

TU RETAIL SERVICE PRIVATE LIMITED

OLD NO. 10/1, NEW NO. 14/1, STATION VIEW ROAD, KODAMBAKKAM, CHENNAI, Tamil Nadu

Terms and conditions:

1.Product once sold will not be returned or exchanged Under any circumstance.
2.Please visit nearby Authorised Service centre in case of DOA for authorization and replacement.
3.Keep a copy of this invoice to claim any future serve on the product at our service centers.
4.By making this purchase, you consent to the store sharing the information provided by you with Xiaomi Technology India Private Limited.
5.You consent to Xiaomi using this information to send you any promotional offers or benefits, to send you surveys or feedback requests, or for any other reason related to your order.
(TU RETAIL SERVICE PRIVATE LIMITED is an authorized franchise holder of Mi products.)

Android 11 update, , phone keeps hanging, showing not responding messages.
My phone almost in dead condition, what can I do?, how could I use it?keeps hanging, some times for upto 5 mnts, what should I do?, ...keepsss hanging, , what should the users do?

My mi note 8 phone is not working.
I bought it in 18 march 2020 with 1 year warranty . It is in warranty period.
I go to mi store at palika bazar, Barmer but they are not solving my problem. They call taking money 2200 rupee for Phone repairing.
Please help me.
My name- Ashok kumar
Contact- [protected]
E-mail- [protected]@gmail.com

Sir I had purchased my redmi note 7, 4GB+64GB, Sapphire Blue, on May'2019 from Flipkart online shopping. I want a duplicate copy of bill on my email by tomorrow on urgent basis as I had to show the bill at police station to receive my phone.
Name:- Sakshi Sharma
IMEI :- [protected]/ [protected]
S/N:- 22182/89RQ03542
Email id:- [protected]@gmail.com

Hii
My phone is redmi go and I just bought it a year ago and facing some serious issues with it. In that year it gets trun off 4 times without any problem and won't open so i have to reset the phone i dont know what the hell was going on with my phone. I take it to the service center and they said we have to reset it what do i do now?
Thanku

I ordered a redmi note 9 pro max mobile price 15999. ordered date[protected] order no -[protected]
And I cancelled this product on[protected]. Today[protected] but amount not credit in my bank acount.I called xiomi customer care and customer care say I transferred your amount to your bank.

3 months completed my cancel order refund not issued by MI

Placed order on 2nd Nov 2020 but order is not received finally order cancelled but refund not yet issued.. many time i have chatted and created 10+ tickets and closed with out solving issue.for this issue i have paid penalty of my cc bill.

From Mi Support team not taking owner ship of my issue

Can you please help on this... Please find the below tickets numbers:
WOIN[protected]
WOIN[protected]
WOIN[protected]
WOIN[protected]

WO:ISIN[protected]-B645
WO:ISIN[protected]-D5BB
WO:ISIN[protected]-FE05
WO:ISIN[protected]-1E5C
WO:ISIN[protected]-80DB

Thanks,
venkatesh

I missed file manager in my mi a3 mobile the that I want in my mobile file manager

It's really a worst experience that i had with mi product, ear speaker sometime it works and it will not work and aftr 7 days o[censored]sing the mobile. It turned off again and for which I have to factory reset nad brightness is very poor. Worst product

#Mi India sale defective product on online selling platform like Flipkart, Amazon, Mi.com etc. And the important thing that they do not give any replacement of the product under replacement Policy. I have share my experience below : I had purchased Redmi Note 9 pro from Mi.com and the smartphone is defective as the dust is easily enter in the camera module. I submit the smartphone to service center but they denied replacement request... I request to all peoples please don't take Redmi & Mi Smartphone.. Contact No.: [protected]

Not show display

I have purchased MI 49 Inch LED SMART TV (Pro-4A)
1. Product Model (L49M5-AN)
2. Product Serial No. (19070/[protected]
on 07/05/2019, Bill Invoice No. 3121 from KHANNA RADIOS, Lahurabeer
Varanasi - 221001.
I switch on it on 14th April 2020
Morning its not being on, & their is line is showing in the corner of
screen, but due to LOCKDOWN, I couldn't drop a complaint on MI portal
because all the services was barred due to lockdown, & when I was drop
a complaint mail in June, Their was an Engineer has come Inspect the
issue, made a video & send it to MI Services, but they called after 2
days of that service boy came, & told that we have to pay 22, 000/-
for screen for breakage issue. But the point is when last year MI
service engineer installed the screen on the wall & we haven't moved
it any where, only hanging on a wall under 1 year how it damaged ? Its
a quality issue & now they are harassingly pressurize for changing
screen while we are under warranty period, they must replace itself,
We are your regular customer & using many home appliances &
accessories of MI in our daily uses, but by this issue we are so
DISAPPOINT & Mentally harassed, You are Kindly requested to please
consider my complain heartily.

Given Mi A3 mobile for display issue and charged about 6000Rs and immediately we observed Ring issue and again given but till date no response from that service center and all the people in that Mi service center are lazy, impotent and irresponsible, Pls take action against them otherwise have to go consumer forum against your brand and that service center which cause your brand image . Pls look in to it immediately The contact person number is[protected]

I bought one Redmi prime 9 phone from Darshita aashiyan pvt limited via amazon on 1 dec 2020 for my son. The phone started trouble within a week. Unwanted keys get operational and creating problem. Back key starts automatically. When try to type any thing ## key type in automatically. Pl look into

Hi,
After updating Mi A3 Andhroid 11 my mobile phone got crashed.
At MI service center, came to know that mother board is damaged and i need to pay Rs. 6800/- for the same.

We have lost all the data also. :(

For the buggy software launched by Xiaomi, why should we suffer / pay. It's the mistake of company and they should bear the cost. replace the phone with new ones or get service at free of cost (with or without warranty)

I am using redmi 9. It has miui 12. I have noticed that I can't use split screen mode. I thought it will be fixed in an update but it doesn't. Also I can't find the option "Floating window". and when I use dark mode some apps are having inverted color eg: black appears to be white and white appears to be black. Does every redmi 9 users face this ? Or only me ?

Dear Team
I had a mi 4a pro smart tv 43 inch. But newly I purchased a sony htrt3 sound system. sony engineers install their product and came three times.its hdmi sound not working. sony suggest to talk with mi so I writing to you guys. please solve my problem.

I'm using The Phone And it Suddenly Get Switch Off And Not Getting On So I visit Nearest Service Center (Vasai-w) To Solve The Issue Service Center Told me That We Have To Diagnose The Device To Check The Issue And I said Ok Do that After Diagnosting They Say That You Make To Change The Battery So I said Ok Chnage The Battery So After Changing Battery Service Executives Give Me Phone For 1 minutes to Use And Check so I use Device Define And it was Perfectly Working Fine Then Executive had Take The Mobile From me And Gone To Repair room for Further work After 5 minutes He Came And Said That You Display is Not Work You Have to Change Display Also So I Tell Him Previously it was work fine How Display Get Damage He Tell We Don't Know Sir But You Have To Pay 5, 000 rs To Get Repair from Ous So I Tell I don't want to Repair kindly Return the Phone Then Taken 118 rs as Service charge for Phone didn't Repair the Phone

I want Xiaomi to Pay the cost Or Rapair my Device Display which was Damage By Your Service Center And They had Done Fraud from me

Date:-09/01/21
Service Center Location:- Maharashtra Vasai-W
Service Request Number:- WXIN[protected]
Email id :- [protected]@gmail.com