Xiaomi India Complaints & Reviews

Hi, on OCT 6th I had tried to order the Mi smart speaker . I tried twice but the payments timeout but my money has been debited via those UPI transactions.

I have checked multiple times with my bank and have got multiple confirmations that the amount has been credited to the beneficiary account for both the transactions which I have raised. Attaching the the image from the mail which shows clear cut proof that it has been credited to your account.

After multiple follow ups with your customer support they still are denying that they haven't received the money.
If that is the case,
Please get in touch with your bank and either issue a statement from your bank stating that they have not received it as without any proof from your end I cannot escalate it anywhere UPI ref no's :[protected] and[protected].
Order id's : [protected], [protected]

Invoice #FAD[protected]
Product POCO M2 (Slate Blue, 64
GB)
Camera faulty. Raised complaint as part of 7 days return policy. Company reps not responding and no action on return yet.

I ordered to buy Redmi Note 9 Pro mobile from mi .com on 03/11/2020. I received this mobile on 06/11/2020. But when taking the pictures or photos captured by the rear and front camera of this mobile
Human looks red or turmeric on face always.
According to Xioami customer care, I did the following:
(1) I have updated this phone to the latest version MIUI12. But the problem has not been resolved.
(2) I went to the service center, where the above problem has not been resolved.
So I want my money back or get Redmi Note 9 instead of this mobile, Because I bought Redmi note 9 for my father on 20/08/2020, then this mobile did not have the above problem and is taking a very good picture.So arrange to take necessary action against refund of money for defective product.In this complaint, I wanted to upload one of my photos whose size is 2.7 MB, but www.consumercomplaints.in says the file is too large. The max size is 32MB so how I can upload a photo to you to see this issue.

Hi, I bought note 9 pro 6, 64gb phone from a retailer outlet on 21/10/2020 but the phone had a problem on 24/10/2020 as sudden screen black sometimes.I reached the nearest customer care, they just did software update and gave me back, even didn't gave me job sheet record but after the repair and said me it will not happen again but next day it started again and again, next day I reached again to the care they were excusing my problems till 04/11/2020, on 04/11/2020 they took my phone and opened it and said there might be problem in screen or motherboard, and said me to leave the phone for 7 days, but again they didn't gave me any such paper of receiving phone or nothing, I just want to say that if the phone is showing problem and I gone to service centre within 3 days, why they didn't replaced my phone with the new one, when I asked them now they are saying we can't give the new one, but as per I know the policies if phone get issues internally the company should replace it with the new one, one thing more I said them to give my phone Back and order the parts when the parts will reach I'll come to repair they just said it can't be possible.i just want to say that I am really unhappy and frustrated

I have purchased a Redmi Note 8 pro on Mar-20.
It was my 6th MI purchase last year.
Unfortunately, my redmi note 8 pro got a manufacturing issue & the phone was not able to charge.

I have submitted the phone for warranty repairs on 27th Oct 2020 to Baner - Pune Iris service center - Pune.
The Service order no. WXIN[protected].
Service center has confirmed to me that some part of my phone needs replacement & it would take 7 days for repair.
I have not received any phone calls for progress about the repair of my phone.
& to my surprise when I called them today,
The service center guy is bluntly saying that the part is still not dispatched from the warehouse.
.When I asked for a tentative date for dispatch, he said that he has no idea about it.

It is really unfortunate to get such replies from service center guys.
Today is the 7th day & as committed by you, I want my phone back.

Kindly repair it or provide me the brand new phone.

Awaiting your reply.

Regards,
Pushkar Joshi,
[protected].

I bought note 8 pro 4 months before. it is good and awesome till 2 months.
then after updating miui 12 i face display flicker which can't be noticed by just looking it. if we use it in dark we can able to find the flickering in screen. then while calling i can able to see grains in the display (i dont know it is animation or not).
then a 3 day before my phone display is totally dark or blank after half day the screen starts to work by multiple attempt of reboot the phone by using power button.

by 4 month my phone makes more trouble...

what to do next?

My order number is: [protected]
By the Name- Saroj Kumar Padhi
Amount- 8, 299
I cancelled the order before delivery and was waiting for refund. I called customer service and they said they have refunded the money on 24th October and after submitting a complain here i recieved three calls asking the same thing did you get the refund which I didn't and they do not seem to help me. They said to contact your Bank but Bank customer says that the money didn't received by Mi.com
What is going on, I need my money back, it's been more than 20 days. And i didn't get the refund amount yet.
I i didn't get the amount back then i will file a case against your Company.
Please Help

Date of the incident- 27-Oct-2020
I bought this laptop 4 months ago and now it is crashed. Service centre doesn't even have adequate resources to identify the problem then I myself manage to download one BIOS software at my home for speedy resolution and provided that software to its service centre but then they come to know its hard disk crashed then they again asked for 5-7 days to repair. In the meantime I suffered a lot due to this specially in my office work. I have to take urgent flight to Mumbai for my office work.
they also not replying to my mails and not responding positively to my demands.
I require them to provide me adequate compensation for my loss due to their poor after sales service.

Dear Xiaomi Team,

My TV( Mi TV 4a) didn't received Android update yet. I am reaching your customer support from long time, but your team is failed to resolve my issue. Please look into this and resolve as soon as possible.

I purchase a new ( redmi mi 9 A) smart phones on 31/10/2020 .i use the phone 1 to 2 hours phone showed re starting complaint. We contacted to the mobile shop, they said go to service center, they will give you new one. So I give my phone to the service center, they said re starting is note a complaint, they done new software on my phone now your problem solved.

Redmi want money please ask to people directly. Don't do fraud things to people.

I purchased a complaint brand new phone. Then we told to the representative. They are misbehaving to us. Redmi This is the way of treating customers you learn.

Location : Shanmugham Rd, Menaka, Marine Drive, Kochi, Kerala 682031

One off the staff going inside and out side off the show room without wearing mask. He never follow the rules of covid 19.he make conversation with customers without mask. He challenging the govt rules.

Sir mene kal Authorize service centre se battery change krwai thi redmi note 6pro ki but unhone battery ke alawa mera back cover fingerprint wala unhone change krke diya gya h . And mera black mobile h unhone DARK BLUE back cover daal diya h. Jo dhang se kaam ni kr rha..sir aap action le ya fir me legal action leta hu.

I purchased this new redmi note 9 pro max recently from a Croma outlet near my house. It was working fine before the new update for miui 12 came out. after that my Netflix and prime suddenly stop working while I'm watching. My Amazon prime music app is also faulty in the notification.

I buy mi tv offline on 23/09/2020 but I got a damaged piece which was later got replaced with a new one, but after using it for 2 days it gets automatically shut down and never started . I complaint so much times I fill that complaint form for more than 60 times and also contact to customer service number so many times but they said that fill the form and they also filled it .
I never received a message about tv repair . So it's a request please to tell them to do it .

My Name is- Mohammad harun
Mi id -[protected]

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I have Redmi note 8 pro, in which fingerprint scanner had been not working properly, when I visited service center they said to kept my phone for one week, they don't have repair parts, and if I given my device I will lost my job due to they format my phone and then my job app will not recognise the Mac id, and if the parts are not available that's their problem.
Help me to sought out this problem

My poco m2 pro audio jack is not working

Charging is very slow and sometimes charging is being stopped in the middle.

Dear sir
Me buy redmi k20 pro 8gb ram 256gb rom version mobile.

After purchasing some problem are facing.
Like hanging & heating some time pop up camera not working when me vedio calling and after miui 12 my phone is run like miui 11. But this time lots of problem in my phone.

I personally visit in your service centre 3 times but no one solve my problem.
Sir please please please help me😭😭😭😭.

My earphones are under warranty period, it's being a time of minimum 3 weeks but still I'm not getting my earphones replaced.
They are just providing excuses about pieces not delivered to service centre.