Xiaomi India Complaints & Reviews

Recently I have raised complaint regarding my TV 4 pro 55 inches. The panel stopped working during last week on 2nd october in evening hours. The display is not coming while turning on.
I have compliant 3 times through your online portal by filling form and also by speaking with MI customer support team (executive name -yogendra and yamna) they also took all the details over the phone, required for raising complaint ( I hope they have recorded calls as well).
Mi technician visited my place on 4th October in afternoon hours.
He inspected and approved that panel is under warranty and will get replaced without any charges. With in 7-8 working days.
Today being 12th day I am waiting revert from them, now when I am calling Dombivli service centre (Unique telecom -421201.) They are telling that 55 inch panel is not available in inventory and will come from Bangalore in 7-8 days.

This clearly means that when again I will wait - the product will become out of warranty by that time and these Dombivali service centre guys will not entertain my complaint.

I have attached the invoice for reference, by 20th of this month the warranty will get expired.

I have received 4X 50 tv on 15/08/2020 from Amazon, the installation done on same day by your representative his phone number [protected], on the installation day he has taken 1000 rupee's from me for extended warranty, and he said he would send receipt to me by my email.i am not receive receipt till today .my email id - [protected]@gmail.com

I have purchased new phone mi note 9 pro one month used phone was dead when am going to service center of redmi alappuzha they have talk to UNBEAHAVE they where not replace my phone very bad products of mi and service don't buy there products

Hi my name is yusuf, i stay in Punjab Ludhiana. I purchase 1Mobile from Amazon in the February 2019. Tomorrow I have to submit my phone bill in my police station.so plz highly request to provide me the duplicate bill on my mail id. [protected]@gmail.com
following are the details.
Mr. Mohd Yusuf (Mobil no . [protected])
IMEI sim slot 1 : [protected]
IMEI sim slot 2 : [protected]

date of purchase 25 -28/02/2020
Mobil model is a)RED MI NOTE 8 pro
Pl mail me duplicate bill on urgent basic.
Regards
Yusuf

I ordered a mobile redmi note 9 pro 4/128 (15, 999) from mi store on 26 August and on 2nd September i had cancelled the product on doorstep due to some reason but i did not received my refund money till now today's date is 12 October.i did many call many times to customer care but they did not proceed any further process. They are not responding any thing Neither any call nor any mail. Plz refund my money as soon as possible. Customer care follows only these steps create complaint id, remind complaint id and the last is highlight complaint id. I did 5 time calls to customer care . They are following the same only.

I have ordered for redmi k20 pro on October 2 from mi.com through emi transaction.Unfortunately I had to cancel the transaction on 03-october due to some reason.Since then I have been following up with MI customer care for refund but no use.
The time I cancelled the order the product was not even shipped. But MI customer care people are saying that the product hasn't reached the warehouse yet so only after it reaches warehouse refund will it be initiated.

Everyday new story from customer care.

on the other hand i had made this transaction as EMI while placing the order. When I reach out to bank people to cancel the EMI transaction they are asking about a refund. But MI is delaying refund.

If the refund is not processed before 15th of this month then i need to pay 6 months EMI for a product that i haven't purchased.

This is what is not expected from MI.

Please help me here

Sir I redeemed a coupon on 3:00 pm yesterday and 10:00 am today but it didn't add yet. Only showing that redeeming. Please solve my issue 🙏

I have bought Redmi note 9 mobile on Dt : 08/08/2020 .
After using the mobile for 1 month proximity sensor issue started.
Issue rectified by service center by replacing the combo and after 7 days of that again the same proximity sensor issue started. During a call screen getting turned off and it's not getting turned on during call.

Service center kept my mobile for 7 days when 1st issue came and after I received from service center in mobile back side I found scratches which is not good.

This is my first experience with redmi. I'm expecting better service.

Maine 2 October 2020 ko mi Store app se ek phone book kia usk bad 15 minute mai cancel bhi kr dia or customer care ne kaha ki 3 din mai aa jayega fr 3 din tak nhi aya fr maine call kia to bola 2 din mai aa jayega fr maine wait kia lekin 10 October tak nhi aya or 10 Oct ko fr call kia pehle bola gya aaj sham tak aa jayega or apko mi ki team call kregi aaj call bhi aai lekin fr 3 din ka time bol dia or meri emi bhi ban gyi h bina bat k or 12 ko pehli emi ki date h ye log customer ko harass krte h or customer care wale thik se bhi bat nhi karte please help kro koi

Hi Team,

I have order 2 Redmi 9 prime mobile space blue 4gb+128gb on 7th September 2020. But i have received defective product and Customer care said they can't pickup and have to submit at Service center. So I submitted the mobile at Service center around 15th September and gave new address for replacement.

It has been 1 month and still I did not get any replacement or any refund l. I keep calling customer care they keep saying same thing over and over again.

Kindly resolve the issue either send replacement or refund my money.

Order Id:[protected]

On 28 sep i purchased a redmi 9 via mi store (Online) by sbi debit card, due to some issues i had to cancel my order. I cancelled it within few hours. Till now haven't receive my money. They are not giving back my money everytime they are making different kind of excuses. As per my conversation with them i send a mail to them but till no response i receive from their end. Are they really being honest to their customers?? Today is 8th october i am not receiving my money since last 10 days. Solve my problem as soon as possible otherwise i will file a complaint at my nearest police station. For your reference i attached the screenshot. My mail id - [protected]@gmail.com

Ordered mi 4a pro tv and was delivered to me on 18th sept, 2020. However only after 15 days tv started malfunctioning. It restarts automatically and powers off on its own. Mi engineers visited on 6th oct checked the tv and said there is fault in tvs sensor. He said a repair token needs to be raised and engineer will come and repair it in next 4-5 days. I am asking for replacement as this is a defective product but mi people are telling that replacement is not in their policy. Imagine ordering a new tv and waiting for 5 days to get it repaired only within 15 days of receiving it. I lost trust in mi quality and now this tv has become a headache for me. Can xiaomi pleasr raise their quality and customer service standards. I need replacemnt. Pls help.

I have cancelled an order of mobile on 25th september 2020with id [protected]. Got an e mail that your refund is initiated and will receive the refund within 03 days. Even after 12days no one is responding nor status is being updated. Customer care personnel reply is fixed our technical team will call you in 24 hours...12 days gone away... When the 24 hours will come its difficult to expect.

I had ordered mi phone on mi site vide order no. [protected] date24.09.2020. I cancelled the order within hours of order. But mi did not refund my money which was paid through credit card (Emi option). I tried to contact but mi executives are just making false/lame excuses. They are not in a mood to refund my money. The complaint is lodged is : woin[protected] 01.10.2020. Every time to call them they just say that wait for 3 days.. Why should i wait for refund? Why mi cannot refund my own money on time?

There is a manufacturing defect in Xiaomi India's product POCO F1.
I bought this handset in January 2020 and within 3-4 months a yellow patch started started growing on the top left side of the screen.
Since my phone was in warranty, I got the screen replaced by the Mi service centre but again after 2-3 months use same yellow patch started appearing at the same place, upon contacting their sercice centre I was told that this is a regular problem in the POCO F1.
Again I got the screen replaced as still under warranty.
Now what if this problem arises again and my warranty expires?
This is a genuine problem with the manufacturing of the phone.
I need an immediate replacement or my money back.

I have enough coins to redeem mi band 4, but at 10 a. M or 3 p. M when i go for redeem my product it show that the product is out of stock, but i try to redeem it vary fast then also it show the same problem. I try it for 2 months and it is very irritating, the time is too shot to redeem and maximum time it shows no internet connection, but there is no internate issues, after 3-4 sec it it work, in that time the product is going for out of stock. Help me to get my product as soon as possible, i collect coins for 1 years.

I ordered product from xiaomi on 18 Sep 2020, also made online payment. Find attachment for email & text msg.
My order id Order ID #[protected].

But till date there's no response from Xiaomi. I am not able to track my order on their link provided & in my xiaomi account website.

I also complained about two times on xiaomi service, but got no postive response about my order delivery status.

I want to cancel my order & get refund but mi service care not talking clearly, saying wait till my order will deliver & then cancel.

Is it what type of service, i need immediate refund???

Please find attachment for order details & emails.

I order redmi note 9 scarlet red 4gb+64gb from mi store on 25 sep 2020 . Then i calcelled my order on 25 sep 2020. 12 days to go but i not get refund . My order id is [protected]. The amount is 11999.

Dear Xiaomi,
pls pls pls give me back my refund u already have delayed my product and the reason i had to cancel it
and now your also delaying my refund back what the heck is wrong with your compay do u think the customer are fool are u guys trying to rob us it's almost a week since i ask for my refund n now ur also delaying for 5 days more. I'm never buying from u guys

I orderd mi phone on 15th September but got delayed so i oderd again n this time they still got delayed so i decided to cancel my oder n this fkin company even decide to delayed my refund thry just keep delaying and delaying