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Xiaomi India Complaints & Reviews

www.mi.com/in

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Updated: Jan 21, 2026

Complaints 6148

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259

Unresolved

5889

Bad 😕 It seems that Xiaomi India has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Xiaomi India reviews & complaints page 55

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I ordered a mobile redmi note 9 pro 4/128 (15, 999) from mi store on 26 August and on 2nd September i had cancelled the product on doorstep due to some reason but i did not received my refund money till now today's date is 12 October.i did many call many times to customer care but they did not proceed any further process. They are not responding any thing Neither any call nor any mail. Plz refund my money as soon as possible. Customer care follows only these steps create complaint id, remind complaint id and the last is highlight complaint id. I did 5 time calls to customer care . They are following the same only.

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Address: MI

Website: www.mi.com/in

I have ordered for redmi k20 pro on October 2 from mi.com through emi transaction.Unfortunately I had to cancel the transaction on 03-october due to some reason.Since then I have been following up with MI customer care for refund but no use.
The time I cancelled the order the product was not even shipped. But MI customer care people are saying that the product hasn't reached the warehouse yet so only after it reaches warehouse refund will it be initiated.

Everyday new story from customer care.

on the other hand i had made this transaction as EMI while placing the order. When I reach out to bank people to cancel the EMI transaction they are asking about a refund. But MI is delaying refund.

If the refund is not processed before 15th of this month then i need to pay 6 months EMI for a product that i haven't purchased.

This is what is not expected from MI.

Please help me here

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Address: Jodhpur,Rajasthan 342006

Sir I redeemed a coupon on 3:00 pm yesterday and 10:00 am today but it didn't add yet. Only showing that redeeming. Please solve my issue 🙏

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Address: Khandwa, Madhya Pradesh

I have bought Redmi note 9 mobile on Dt : 08/08/2020 .
After using the mobile for 1 month proximity sensor issue started.
Issue rectified by service center by replacing the combo and after 7 days of that again the same proximity sensor issue started. During a call screen getting turned off and it's not getting turned on during call.

Service center kept my mobile for 7 days when 1st issue came and after I received from service center in mobile back side I found scratches which is not good.

This is my first experience with redmi. I'm expecting better service.

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Maine 2 October 2020 ko mi Store app se ek phone book kia usk bad 15 minute mai cancel bhi kr dia or customer care ne kaha ki 3 din mai aa jayega fr 3 din tak nhi aya fr maine call kia to bola 2 din mai aa jayega fr maine wait kia lekin 10 October tak nhi aya or 10 Oct ko fr call kia pehle bola gya aaj sham tak aa jayega or apko mi ki team call kregi aaj call bhi aai lekin fr 3 din ka time bol dia or meri emi bhi ban gyi h bina bat k or 12 ko pehli emi ki date h ye log customer ko harass krte h or customer care wale thik se bhi bat nhi karte please help kro koi

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Hi Team,

I have order 2 Redmi 9 prime mobile space blue 4gb+128gb on 7th September 2020. But i have received defective product and Customer care said they can't pickup and have to submit at Service center. So I submitted the mobile at Service center around 15th September and gave new address for replacement.

It has been 1 month and still I did not get any replacement or any refund l. I keep calling customer care they keep saying same thing over and over again.

Kindly resolve the issue either send replacement or refund my money.

Order Id:[protected]

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Oct 19, 2020

Complaint marked as Resolved

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Address: 2nd Floor, Y-5, EP Block, Sector V, Bidhannagar, Kolkata, West Bengal 700091

On 28 sep i purchased a redmi 9 via mi store (Online) by sbi debit card, due to some issues i had to cancel my order. I cancelled it within few hours. Till now haven't receive my money. They are not giving back my money everytime they are making different kind of excuses. As per my conversation with them i send a mail to them but till no response i receive from their end. Are they really being honest to their customers?? Today is 8th october i am not receiving my money since last 10 days. Solve my problem as soon as possible otherwise i will file a complaint at my nearest police station. For your reference i attached the screenshot. My mail id - [protected]@gmail.com

+1 photos

Oct 08, 2020

Updated by Sanchoita Ghosh They are marking resolved, but they didn't resolve my complaint

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S

shiven217

from Dostpur, Uttar Pradesh

Oct 9, 2020

Have you received the refund?

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Website: Xiaomi.com

Ordered mi 4a pro tv and was delivered to me on 18th sept, 2020. However only after 15 days tv started malfunctioning. It restarts automatically and powers off on its own. Mi engineers visited on 6th oct checked the tv and said there is fault in tvs sensor. He said a repair token needs to be raised and engineer will come and repair it in next 4-5 days. I am asking for replacement as this is a defective product but mi people are telling that replacement is not in their policy. Imagine ordering a new tv and waiting for 5 days to get it repaired only within 15 days of receiving it. I lost trust in mi quality and now this tv has become a headache for me. Can xiaomi pleasr raise their quality and customer service standards. I need replacemnt. Pls help.

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Address: Xiaomi(mi.com) Banglore .

Website: www.mi.com

I have cancelled an order of mobile on 25th september 2020with id [protected]. Got an e mail that your refund is initiated and will receive the refund within 03 days. Even after 12days no one is responding nor status is being updated. Customer care personnel reply is fixed our technical team will call you in 24 hours...12 days gone away... When the 24 hours will come its difficult to expect.

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Address: Xiaomi(MI) Head Office Address India Xiaomi Technology India Private Limited 8th Floor, Tower-1, Umiya Business Bay, Marathahalli-Sarjapur, Outer Ring Road, Bangalore, Karnataka, India, Pin Code – 560103

I had ordered mi phone on mi site vide order no. [protected] date24.09.2020. I cancelled the order within hours of order. But mi did not refund my money which was paid through credit card (Emi option). I tried to contact but mi executives are just making false/lame excuses. They are not in a mood to refund my money. The complaint is lodged is : woin[protected] 01.10.2020. Every time to call them they just say that wait for 3 days.. Why should i wait for refund? Why mi cannot refund my own money on time?

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There is a manufacturing defect in Xiaomi India's product POCO F1.
I bought this handset in January 2020 and within 3-4 months a yellow patch started started growing on the top left side of the screen.
Since my phone was in warranty, I got the screen replaced by the Mi service centre but again after 2-3 months use same yellow patch started appearing at the same place, upon contacting their sercice centre I was told that this is a regular problem in the POCO F1.
Again I got the screen replaced as still under warranty.
Now what if this problem arises again and my warranty expires?
This is a genuine problem with the manufacturing of the phone.
I need an immediate replacement or my money back.

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I have enough coins to redeem mi band 4, but at 10 a. M or 3 p. M when i go for redeem my product it show that the product is out of stock, but i try to redeem it vary fast then also it show the same problem. I try it for 2 months and it is very irritating, the time is too shot to redeem and maximum time it shows no internet connection, but there is no internate issues, after 3-4 sec it it work, in that time the product is going for out of stock. Help me to get my product as soon as possible, i collect coins for 1 years.

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Sangramm Roy

Oct 7, 2020

*redeem problem

V

vishal gautam1

Oct 12, 2020

Brother I am facing same issue but it looks like fraud to me. MI is luring customers in donloading daily 10-15 apps and making money from this app companies. I am as frustated as you are. But this people will not help. This people are fraud. I wish indian govt ban MI company itself.

MI getapps redeem problem - Comment #3746718 - Image #0

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I ordered product from xiaomi on 18 Sep 2020, also made online payment. Find attachment for email & text msg.
My order id Order ID #[protected].

But till date there's no response from Xiaomi. I am not able to track my order on their link provided & in my xiaomi account website.

I also complained about two times on xiaomi service, but got no postive response about my order delivery status.

I want to cancel my order & get refund but mi service care not talking clearly, saying wait till my order will deliver & then cancel.

Is it what type of service, i need immediate refund???

Please find attachment for order details & emails.

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I order redmi note 9 scarlet red 4gb+64gb from mi store on 25 sep 2020 . Then i calcelled my order on 25 sep 2020. 12 days to go but i not get refund . My order id is [protected]. The amount is 11999.

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Oct 6, 2020

Complaint marked as Resolved

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Dear Xiaomi,
pls pls pls give me back my refund u already have delayed my product and the reason i had to cancel it
and now your also delaying my refund back what the heck is wrong with your compay do u think the customer are fool are u guys trying to rob us it's almost a week since i ask for my refund n now ur also delaying for 5 days more. I'm never buying from u guys

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Website: mi.com/in

I orderd mi phone on 15th September but got delayed so i oderd again n this time they still got delayed so i decided to cancel my oder n this fkin company even decide to delayed my refund thry just keep delaying and delaying

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Address: Kumbhariya, rapar, kutchh

I ordered the mi Redmi Note 9 Pro Mobile online in mi store and when the order came and opened, I saw an old Samsung j7 damage mobile box inside was completely packed. Samsung's j7 mobile came out when I requested xiaomi India,
it said you send photos of box and product i send all photos and unboxing video Later he said that the item was sent well from our side. Your complaint is closed

Please help

Order id, [protected]
Delevery date 28/09/2020
Email, [protected]@gmail.com

Oct 14, 2020

Complaint marked as Resolved

First I called the company and registered the complaint Then that loco gave me a complaint number and them he gave all the pictures Then I send him all the photos and after a day or two, his email came that the seal product was sent from us, so we close your complaint. Below I am sending you an email that I received Dear Customer, Thank you for contacting Mi India Support. My name is Abdul. This mail is in regards to your complaint regarding Wrong Product Delivered. This email is to inform you that we have investigated from our end and found that the product was delivered in intact condition. Hence, we will not be able to process the request. Please note that this case will now be closed. If you have any other queries, please feel free to contact us. Sincerely, Abdul

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On 29th September 2020, I ordered mi powerbank 2i blue 10000mAh . It has been 5 days over and my order status is same. Whenever I call the customer service since 2nd October 2020 they everyday say that my order will dispatch in the evening of the same day I call them or within 24 hours...

I got coupon from mi get apps which is of xiaomi only, where they provide coupons of various products with exchange mi coins. So, there I redeemed coupon of powerbank ...

I have all call recordings of which they promised me and screenshots of their chat support...

Please help me with the same ...

+2 photos

Oct 10, 2020

Complaint marked as Resolved

I think no help was given by the company

Oct 05, 2020

Updated by Ricky g on 4th october they promised to deliver the product within 24 hrs, yet not delivered

Oct 07, 2020

Updated by Ricky g NOT RECEIEVED YET

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I have Jio sim in Redmi note 3 and whenever I call jio numbers installed in redmi note 7 and redmi note 9 pro, the CALL ENDS.
Please solve this issue as its really problematic when the person is having a redmi note7 or redmi note9 pro and they don't use any other number other than JIO.
I mean how can we contact them?
Solve the issue as soon as possible please.

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I have purchased mi power bank 3i. 5 days days. It capacity is 10000 mah but it wont last for 4000 mah. So I thought of replacing or refund. But these China looters don't have policies to return or replace. They said we need to go and get repair from service centers. In this pandemic situation I don't need to go service center and get repaired for newly purchased gadgets.

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