Xiaomi India Complaints & Reviews

Last week i bought a new redmi note 9 pro max mobile from mi store. That mobile receiver is not working within a week. Only loud speakers are working.
I contact customer care and explained they ready to replace the mobile and they booked appointment asked me to see nearby mi service center (Aa communication, namakkal). I gave it to replacement. But the service team told we can reset os, if it fixed we can take it or else we will replace. I will explain them clearly its 6th day tomorrow is independence day but they told no issues if it come next 10 days we will replace. After os update i faced more issues like sensor are not working properly and applications are closing automatically often and receiver not working sometimes.in the same day itself i report them they told me o come on monday, today they told we need video record then only we will replace. Just think how can we record these things but they told we should need video record or else we not to do anything.

Today i need to inform each and every indian that xiaomi or mi band is one of the fraud company in india. I successfully finished each and every game or quiz contents in mi's get apps more than 39 times but it's still performing as fraudster. Press and win is one of the most fraud game in get_apps as well as in mi store app. I got cheated and lost my 180000 coins and tokens in fraud games.

I have purchased tv on 09/08/2020 and got delivered and from 9/08/2020, i have reached to customer care and got the installation slot booked raised an installation request and with the slot booked on 14/08/2020 in b/w : 12:00pm to 03:00pm with token : tv01136810 but no one responded. Again i made a call to customer care and raised a complaint : woin[protected], since it is 36hrs none of them have reached out to me

When i call to the engineers most of them have replied tat you will be receiving the call by eve, still didn't receive any response.

Forexample : replacement policy is only 10 days after date of delivery and if we get the installation after 10 to 15 days from the date of delivery, what if we there is a manufacturing defect in tv found after 10 days, that will not be replaced right then who is the responsible for that?

I buy trimmers from them with 1year warranty and after 6_7month it's not working so i go their service stations and he told me warranty for 6month but actually it's 1 year warranty so they told me do mail so we will solve your issue but after mail they not giving me any kind of solutions

My redmi note 8 pro freeze while I playin game it happen many times

I had purcashed Mi headphone on 10th Aug 2020 via MiStore online and just used it for a day. Within 20 mins o[censored]sing the headphone i got ear irritation and started paining badly. The headphone hurts the ear badly and wanted to return it. Contacted the Mi customer care and they denied to accept return as per their policy. They stick to their policy no matter the consumer ear is hurt or damaged because of the headphone. Same product which is on sale in Flipkart and Amazon accept returning the product, whereas the direct manufacture of the product is not ready accept it which shows that their product is not upto to the mark and once it is sold to the customer the relationship is over. Just money minded, and they dont have simple sense unless the consumer tries the product he is not sure to go with it. If customer is happy he will keep the product else return it back. But Xiaomi is forcing the customer to keep the product even its not worth it and say that as per their policy its non returnable which i want to break it. YOU CANNOT FORCE THE CUSTOMER to keep your product when the customer is not happy and dont try to FOOL the customer.
I want to return the product and need a refund.
I feel the product is a danger and could damage the ear i[censored]sed regularly, so i havent purchased it to keep it in my cupboard or throw it in the store. Purchased to use it and i need it to he justified.

My redmi note 8 battery got bulk up and due to that power button came off and after reaching service çentre (Subhas pally, 109/1, barrackpore trunk road, dunlop, saket nagar, bonhooghly government colony, kolkata, west bengal 700108) they told me you have to chng the battery cost rs1365 and enquiring abt power button one of guy said that its ur damage u have to give extra bla bla. So charges for battery goes upto rs1400 as they are asking for glue charges. After that they asked me to wait for 2 hr for battery replacement. After 2 hrs they told me that battery is not in stock we replaced another person battery we need 7 or infinity days for battery replacement. They are only harrasing customer like this. The guy with mixed white hair has a rude behaviour.

Panel is not working

The mobile battery is very poor and does not works properly according to the given information on the mi store
And now i tells everyone to not buy this type of mobiles in their life
Because now a days mi india is cheating with their customer

Dear sir
I am souvik sarkar, user of 9th my mother's redmi 7s imei no [protected].

I like to inform you my phone have screen burning / bleeding / shading issue from 3-4 month, due to lockdown i unable to come at service center.
Today i came here drop my phone for this problem

As per service center voice this phone have little bit scratch mark on top right side body, so they can't provide warranty on this phone.
But this a mark o[censored]sing phone, so please look into this matter urgently

I have been deposited my phone over there and i really have trust on mi service & products.

I attached invoice and job sheet in this
Mail

Job sheet number :-wxin[protected]
Complaints number
Woim[protected]
Service center name appu mobile care, international building, siliguri
Ps:- 9.8.2020 today is last day under warranty and they closed my job sheet without informing me & my phone under still there custody

Regards
Souvik sarkar
Siliguri

My new mobile is not replace in under 10 days.. And our service center behavior is very bed.. He is not properly asking my problem with me. Very bed behavior.

Headfone slot problem

Respected sir/ mam,
Since last 6 month i am facing issues of low sound in non calling state in my phone (Redmi note 7s). For which i have submitted my phone for multiple times. Unfortunately since last 6 month the same thing is going on as the concern department is not solving my problem but this time they have crossed all the limit.

On 17th july i have submitted my phone and asked them that this time my problem should be sorted but they repeated the same thing what they have done since last 6 month.

Is so ridiculous that they have directly closed my job sheet no/ complaint no and mailed me as follow :
We would like to inform you that as per our field team update you have collected the device from the service centre without repair. We are closing your complaint woin[protected].

This time they have crossed all the limit and without repairing they have just closed my complaint no and send me mail saying thanks for collecting your device, i was so shocked to read the mail as my phone is still in service center and even i have job sheet that i have received after submitting the phone. If i would have collected the phone how come i have the original job sheet.

When i got this mail that i have collected the device, i visited the service center to investigate the case that time they just tried to hand over my phone for which i have rejected to collect it becase i found my phone's mesh cover was physically damaged by the concern team during the repair. That time i have clicked some photos which i am attaching in the mail kindly find the attachment also i want to clear till now i have mailed the mi service support team for more than 19 times but they are just making silly excuses.

For reference i am attaching some of the chat screen shot and photos of my phone to which the service center team has damaged during the repair kindly find the attachment and do the needful
Thanks & regards atuf shaikh+91 [protected]

I had purchased redmi 8 on 12/10/2019 from flipkart as the phone was only available online during that period. Now the phone does not charge beyond 27 % so i went to asc but they lied saying that your charger and charger cable is faulty. The same cable and charger works for other redmi 8 phone.
My phone is in warranty and i want it repaired otherwise i am going to file a complaint at consumer forum against this asc as well as xiaomi india.
Already sentiment is not good about chinese companies. Please do the needful as soon as possible before i take some legal action at consumer forum.
Asc code : xmin2314, asc contact:[protected]
Asc address: sgn enterprises, bhagirathi 47/3/, plot no 2, 1st floor, taware colony, surbhi mangal karyalay lane, behind sambar hotel, satara road, pune, maharastra 411009.

I bought LED TV, at that time they were saying that there is a warranty of 3 years, but not even 1 year TV has deteriorated, Now the company refuses to repair it.

I went to xiaomi service center delhi in malviya nagar thrice on 29th july, 1 aug, and 4th aug for my phone's (Redmi k20) display issue.
Technician didn't solve my issue, display needed to be replaced due to pixels issues. I showed that to technician but he didn't listen to me. I called customer support twice but they didn't take action against service center.
My phone is only 10 months old.
I want replace my phone or give my money back.

Hii actually i was practicing mi cot c port last 15 days ago but suddenly mi cot was problem last 15 days

My tv has stopped working. I took it from flipkart. I complaint many times in mi service care but they didn't give a damn. Just fooled us.

Dear team,

Same has ordered mobile redmi note 9 pro max glacier white via order no [protected] (Invoice attached). As soon as, i got the delivery, inside that trimmer was there but not mobile. Invoice walue was approx 18k and delivered material was 1.5k.

Immediately i contacted xiaomi customer care via online text and raised a complaint regarding the same. Complaint no is woin[protected] (Against wrong delivery of material).

Finally xiaomi send an email and refused to do the refund or replace the trimmer with order mobile. This is very bad and not acceptable.

Regards,
Vikash
[protected]/ [protected]

I have brought a MI TV on (09/09/2018). It was running fine since last week. Last week I have encountered a problem with my MI TV the screen turned blank white screen. As soon I reached customer care of MI they have scheduled an appointment for technician doorstep service to my home. After inspection the service people reported that TV board has been damaged due to power fluctuation issue and it could not be covered under warranty. During the time of purchase I have been noticed that MI would cover me 2years of warranty for the TV .now when I spoke regarding the issue to customer care the reply I get is they only provide 2 years warranty for panel and the board inside TV would cover only 1 years warranty. Apart from this
1. Am residing outside industrial area so power fluctuation will nearly less
2. I have installed power fluctuation stabilization unit in my main MC box
3. Apart from that I have installed a separate stabilizer for my TV too.
Now I could not understand how power fluctuation would affect my TV across all this .MI service person is quoting around 6500 for change of board in TV. MI is really disappointing their customers when it comes to service and warranty claim issues.so I request you to please go through this issue and change my TV board under warranty
I have attached my bill copy, TV current condition photo with is grievance registration.
contact:[protected]