Xiaomi India Complaints & Reviews

Sir/madam,

I had purchased a k20 mobile phone from mi authorised showroom in coimbatore under no cost emi 6 months option.

I have so far paid all the 6 emi instalments. But so far not received the cash back.

I am extremely disappointed and unhappy with xiaomi. Authorised showroom promised me that i will get the cash back of rs 919.16 after 3 months of the emi dues paid. But now 6 months of elapsed and still i have not received the cash due as promised by mi company.

I have contacted the authorised showroom by visit in person more than a month back and i met the store manager - mr kadhirvel. He said the matter will be taken up. Its of no use and i could not get any help from the authorised show room.

I request that the issue needs to be taken up on priority with finance team and the cash back be arranged to be credited to my citibank credit card account. I used this card for purchase of the k 20 phone.

I am giving below the citibank card statement details of deduction for the emi.

1st month - 14.08.2019 - rs 4032 + gst rs 25.04
2nd month - 01.10.2019 - rs 4153 + gst rs 39.22
3rd month - 30.10.2019 - rs 4153 + gst rs 31.54
4th month - 01.12.2019 - rs 4153 + gst rs 23.80
5th month - 01.01.2020 - rs 4153 + gst rs 15.96
6th month - 21.01.2010 - rs 4153 + gst rs 8.02

Total amount paid without the gst is rs 24797 + gst paid rs 143.62
Total amont paid including gst rs 24940.62

I have paid extra rs 940 over a period of 6 months. I have to get cash back rs 919 as per your bill. I am extremely disapointed. Being a senior citizen above 65, i had to visit your authorised showroom several times.

This subject matter is not being resolved by authosied showroom. Please take it up with your finance team and help me.

Narayanan ck
Cell no +91 [protected]
Mail id [protected]@gmail.com

We have purchased mi 49 pro mi tv on 20th december 2018 and after couple of months there was a issue of wifi connectivity, which we did not noticed. Later stage the issue started getting more hence we raised complaint on 10th december 2019. Service engineer has visited our place and checked the tv and stated it is the problem of wifi router and it need to be changed. And also restored the tv by removing all the updates so far.

Further he stated that there is a new update is going to come at the end of december 2019 and upon the update the issue of wifi connectivity will not be the there. However he insisted to change the router and we have changed also. Now again we started facing the same issue and this time the tv is started getting restarted automatically. We have called him and he shared few videos of tv getting restarted. He again visited and changed the mother board of tv. However the issue is not resolved and same problem continued. We have tried to contact him several times and there was no response from him. We have even asked him to provide the contact details of back end team so that we can coordinate the with them. However he never responded.

Further we have raised complaint to customer service and we received call from back end team of mi (Ms. Vanita). She informed that the issue is escalated and they are working on it and we insisted to replace the tv as there was already mother board of tv was replaced and still the problem was exist. After few day she call us back and informed that the replacement has been approved and we would receive a new peace within 4 working days. (This is as on 19th december 2019). After which there is no response from her ever after calling plenty of times. Further we have raised complaint to customer service and still following with them for revert but no one is responding with proper timeline. Every time we mail them they are reverting that the issue has been escalated and team is working on it, but not providing us any sort of timeline on the same. We have written more than 7-8 times to customer service but no proper response from them either.

We have really tired following with these people who are such unprofessionals and without any ethics of resolving the customer issues.

Below are the complaint numbers which have been added every time we ask for response. Also attaching the mail communication for reference.

Woin[protected]
Wo:isin[protected]-651d
Wo:isin[protected]-59d4
Wo:isin[protected]-a411
Wo:isin[protected]-6e44

Hi there,

I have purchased mi 4x 49" tv from amazon. (Please see attached bill)

I have received that box product, so for installation i contacted to mi.

Service engineer came to my home on 12th jan. 2020 for installation.

But while unboxing by service engineer, he got to know that this product has manufacturing defect.

There is gap between plastic body and screen. (Please see attached video)

So i put request to amazon for replacement, but they said that they have only 10 days replacement warranty and the last day of replacement was 9th jan. 2020. And tv unbox on 12th jan 2020, so they suggested me to contact mi because it's manufacturing defect.

Hence mi is responsible for replacement of product.

The service engineer came to fit tv he also suggested and raised the ticket to mi and said it will get replaced in coming 7 days but now they are saying it won't happen asap and i have to wait more...

Please look into this asap as already i spent enough time on this and it should get resolved asap.

Regards,

Swapnil bagade

[protected]

[protected]

Hi there,

I have purchased mi 4x 49" tv from amazon. (Please see attached bill)
I have received that box product, so for installation i contacted to mi.

Service engineer came to my home on 12th jan. 2020 for installation.
But while unboxing by service engineer, he got to know that this product has manufacturing defect.
There is gap between plastic body and screen. (Please see attached video)

So i put request to amazon for replacement, but they said that they have only 10 days replacement warranty and the last day of replacement was 9th jan. 2020. And tv unbox on 12th jan 2020, so they suggested me to contact mi because it's manufacturing defect.

Hence mi is responsible for replacement of product.

The service engineer came to fit tv he also suggested and raised the ticket to mi and said it will get replaced in coming 7 days but now they are saying it won't happen asap and i have to wait more...

Please look into this asap as already i spent enough time on this and it should get resolved asap.

Regards,
Swapnil bagade
[protected]
[protected]

Dear xiaomi,

I have booked redmi note 8 pro with exchange my old redmi 3s prime, but here ekart delivery boy denied even after no damage on my phone.
I have done this order through my credit card. Please do the needful, if any query call me on below contact.
Xiaomi costner care said sent the screen shot i have sent screen but sill revert and no response no refund my debited ammount.. As a costumer suffaring and.. Offer was gone and. Problem i don't have amount purchase other phone. Ekart person is saying as per rules xiaomi we are not accepted this phone... My question is to sales you are not why are give innocent costumers this like of offer

Name alkesh dora
Order id - [protected]
Track id xmip[protected]
Contact - [protected]

My mi 6pro mobile blasted today my number [protected] my phone is blasted suddenly when i use how to resolve this issue can i get another phone i bought it in bnreddy at mi store svs mobile shop when i complaint to them they are not taking care about the isuue can u help me by this issue this is karthik redfy hastinapuram
Please kindly resolve issue fastly

Dear team,

Order id=od[protected] redmi 8 mobile

The used item of supply by suppler seller thru flipkart company, item not working properly quality of worst of product supply, defective device delivered, not as well as new item received.

We raised product return and refund request on portal as per company police terms product return or refund request resolve with in 10 days i. E. 10 january 2020. We requested more then three time for product return and refund request on portal but company rejected that request as well we called serval times and many mails with my govt id card to customer support team but still my issue not resolve. Humble request you to kindly look inti this online crime fraud issue and resolve mine query.

Awaiting for positive response to yours side.

Manoj gupta
13:30 (4 hours ago)
To service.in

Dear sir,
I am manoj gupta from indore (Madhya pradesh) iam very disappointed buy mi product mi 6 pro smartphone on 26.1.19. But last few days ago suddenly my phone voice is not working properly so i visit service centre at yashwant plaza.

They are told your handset voice pls repairable but give 2 days time but after few hr. They call to me your handset monther board is not working properly sine liquid is lecase in ph. They told me about 5500 /- to replace it but

My handset is working properly this time no any problem no hangout, whatsapp, games

My phone is in warranty how can it not repairable it is manufacturing defect
I am very disappointing to buy this product your servers ([protected]) center exe. Also told me its is manufacturing problem its not cover in warranty??? How it is possible

Please replace my handset. Otherwise i complaint is consumer court replay me as soos as possible

My job card no is wxin[protected] on date 06.01.2020

Manoj gupta
[protected]
[protected]

I purchsied new redmi 7a mobile. When we doing call it's automatically on hold.
I visited many times in local support they do format but it's not resolved. I have 2 3 service record and complaint no. But it's not resolved.
Local service center move to online support and online support move to local service support.
Imei/serial no:- [protected]
Kindly replace device.

My poco f1 phone started showing error on 14th jan 2020 and stopped working on 15th jan 2020. It was bought on 15th jan 2019. Unfortunately due to pongal holidays of 15th jan 2020 and 16th jan 2020, mi service center was shut down and they were not working. I took the phone to them on 17th jan in the erode authorised service center called aerosrar enterprise. The service center told that my mothr board is not working and needs replacement. But mi company is reluctant to replace the motherboard free of cost telling silly reasons. I am angry with their service policy as i bought a premium phone sold by them and feel cheated by the company. My sn number is 19736/88vj04061
Invoice number 4401556

Date of order : 13-jan-2020 10:39 pm
Date of delivery (Failed): 15-jan-2020
My redmi note 8 pro exchange order get failed. Product was not delivered.
And mi.com says it will take 5 to 6 day to come at warehouse. Then 1-2 days to initiate the refund process and then 8-10 days to refund it take more than half of month. And my money is trapped in it.

On 15 january 2020, i bought a power bank from mi store with. This power bank price is 1000. But after buying, i noticed that it's lower power mode is not working. After that i called customer care of mi, on this number [protected]. So they asked me to go to the mi service center and get this power bank replaced. After that, i went to mi service center in 17 january 2020 but they did not replaced my power bank. Mi company cheated on me. Please help me for replacing this power bank.

Please replaced my power bank
My name:robin singh
Date of purchase: 15/01/2020
My mobile no: [protected]
Email: [protected]@gmail.com

I buyed a mi band - hrx edition on 26 jan 2018
After some time display getting dim and hard to see on daylight
So i decided to go service center and tell this display problem
They said we have to change module and its take long time to arrive
I have give it to him mi band and invoice copy
After that till now my watch not arrived.
They say we will contact you when watch arrive
But sad that watch not arrived.
I call customer care olso but they tell me that contact mi store direct.
I want my watch back & if dont than full refund amount of purchase.
Invoice no.: 1409026

Dear sir
I visit khatima service centre date-16/1/2020 job no
Wxin[protected] model note 5pro set not on but frist centre engg without complate cheek he saya that he is outside open but both seal is good and liquide lock without creat jobsheet and he also says if you give me 2000 rs than i repair your handset
But i am not agree than i call to mr sumit ji than he creat my job sheet after appox 35min and in the last he says ab thume pue pase dene honge and he do misbehave and we attach new video and photos and i hope plz repair my handset

Thanks
Raj verma
[protected]

My screen is burnt on the top left. I've contacted all the service centers in bangalore. None of them have poco lcd screen available. I'm fed up. It's only been 3 months since i bought this device. This is so frustrating. Should have never bought a xiaomi device. I want the screen replaced immediately. I will be staying here for only this week. I want it done now.

Hey i recently bought a redmi 8 mobile phone and in that im not able to access to snapchat videos please resolve this snapchat glitch in redmi 8 im not able to record and save videos from snapchat in redmi 8 i tried everything like i reinstalled my snapchat, cleared all cache and data and restarted my phone too but still im not able to save post or watch any snapchat videos in my redmi 8.

Mí tv 4 still not get the latest update and the coustmer care saying we are working on it 3 years passed and mi tv 4a both launched same time and it gets the update. I'm frustrated that still they don't have any update and saying we are sorry from past two years if they don't want to work on it why did they sell that product. I need my money back as soon as possible.

In mi aap store. I have 24430 coin who are collected from daily event. So, i reedem their coin with power bank but power bank was not reedem and my coin was deducted. It will only 430 coin at last. You can help to me in appreciate and gives my coins. This coin collected in 7 months so i waste in time to collect the coin

You can attend my complaint and work fast

Thank-you

Display has vertical and horizontal lines issue. Though i have 2 years warranty on display panel, customer service is asking me to pay for panel replacement. I admire mi products. I have bought so many products from mi (Cell phones, mi band, power bank,. Etc) this is so frustrating. If mi can't give replacement for free of cost, it should not claim, they are providing 2 years warranty. Here is my service request no tvin[protected]

My name is aman gupta and my phone is redmi note7 pro.

. My phone has not working. Than i am gone in redmi service center but they are not repaing my my redmi note 7 pro well... My phone has not working right now... I am gone 5, 6 times to repair my phone but they are not giving me the resolution... My phone in warrenty... They charges me to money and i am paid but still they are s not resolving my problem.
My email id : [protected]@gmail.com
Date of issue started : 28/12/2019
Address : gorakhpur, civil lines