Xiaomi India Complaints & Reviews

I'm shankar, i’m facing a fast battery draining issue on my mobile. I’ve approached the mi service centre (Add: radiant e serve, plot no.01, vijetha classic empire, beside icici bank, chaitanyapuri, saroornagar, r. R dist, telangana-36) in the morning on[protected]. They’ve suggested to me for a software update, so i said yes. I’ve submitted my phone to them. The afternoon i’ve got a call from them that in the process o[censored]pdating the software imei’s has been lost, they want me to take back my phone. I denied taking back my phone in that condition. I’ve asked for repair or replacement or compensation. From that day onwards i’m visiting the service centre daily twice to know the status of my phone as they’ve said to me they’ll try other software on the phone to recover the imei’s. The technician's name is srikanth. The imei’s of my phone imei 1: [protected] and imei 2: [protected]. The approximate value of my phone is rs.12999/-. So i request you to kindly register a complaint and i shall be obliged if you kindly take action and kindly do the needful

My name hemkalyan pal
I purchase phone 14.06.2019
4-5 times visit service center panvel mumbai
1st time software update
2nd time format
3rd time antina change & also change sim card
4th time software upgrade to latest software 11
5th time service center not solve my problem.
But problem still today 29.12.2019
There are network issues in redmi note 7 pro, it happens 3-4 times a day, whenever i try to call someone the call cannot connects to fix this everytime i have to reboot my phone.
Another issue is no sim card issue, i have both the sim in my phone but it shows no sim card automatically sometimes, and i have to reboot my phone to fix this issue.
Another issue is sometimes anyone who is calling says that my phone was switched off, but it doesn't.

Pathetic phone and pathetic service i ever recieved. I bought my redmi note 7 pro in june. After 3 to 4 months problems started in it. First time phone signal suddenly getting out n hanging problem started. Few days later it became dead suddenly. I changed its motherboard as your service center told me. I received my phone after 10 days after replacing its motherboard. Few days later again its signal started getting off. Suddenly signal came and suddenly went out. When signal came i could not make video call (New problem started).
Again i went to your service center he said your phone need software upgradation and i left my phone there. I came after 3 hours and he told me your phone again demands mother board replacement.

What the heck it is!
This phone and ur service harassed me mentally physically and economically.

What was done with first time mother baord replacement?

I have order a pair of headphones of worth 599 on and i got empty box on 22 december 2019and i have contacted the mi helpline but they say they have investigated and i got order in intact condition and they are not giving me refund aur replacement and they say that the case is closed and they will not refund me i have contacted mi helpline many time they say every time same...

My order number: [protected] is yet to be out from their warehouse, i want to cancel the order and get my refund but there is no way to cancel the order. Cancel option in mi site is locked and customer representative informed that they dont have the permission to cancel an order. Looks like a scam.
Please get my order cancelled and refund as soon as possible.

I have purchased 43"4a pro tv in mi store. But when technician came for installation he opened and found that screen is totally damaged. Till 20 days they are saying that will be replaced but till today no information about replacement. I want my money back or give me direct replacement from store. Service center technician is talking very irresponsible and rude. I can't face it anymore. I want to replacement directly from store otherwise give my money back

My order number: [protected], is yet to be out from their warehouse, i want to cancel the order and get my refund but there is no way to cancel the order. This mi company is doing a big scam. They are saying to wait and deny the order when its come to delivery (It's is rejecting the order but not cancelling),
But i have seen 1000's of twitter complaints where their refunds are not yet initiated from months, now i am really worried about the refund. I want to cancel my order now, i should have the right to do it, the product is not even out from there warehouse. I want my order to be cancelled now, and refund must be initiated as fast as possible

I'm using mi a3 which was an android one device. All the other companies has given android 10 update except xiaomi phones. So i request xiaomi to give the update asap. I'm so much disappointed by this so as many. I advise xiaomi to resolve the issue. I request xiaomi to look into the issue and give it minimum priority as they are giving stock android updates😡😡

This is to inform that i received a redmi note 8 on 4th december in intact box condition but when i opened the box i found the usb cable is missing inside. So i made a complain that day only (Complain no. Woin[protected]. I got a very harsh reply from the concern team that "as the product was delivered in intact condition so we are unable to help you in this regard". Now, as a customer what is my fault if i receive a intact box product with item missing inside. If mi wants customer satisfaction then they can easily provide me a usb cable because it's a serious problem as i am not able to use the mobile yet and that's why i am reaching out to mi. It would really grateful if you provide me a usb cable.
Anticipating a positive response.
Thanking you.

I have purchased mi led smart tv 4a pro 80cm, 32 with android on 3rd october 2019 from flipkart. Order id od[protected] invoice no. Fab[protected] serial no. 21827/[protected]

I am having screen issue of the tv, i lodged complaint in xiaomi customer care for several times, engineer visited to my place he check the tv the go back without any solution and said i will let you know, i called to engineer to know the status, he said we will not repair and wont replace. They didn't provide the reason why they are not able to resolve my issue, when i spoke to senior, the way he spoke was very pathetic, he was unapologetic ill mannered. He said company will not do any thing nor repair neither replace. Can i get any solution from you as its only been 2 months to purchased that tv. And i also want to complaint against flipkart as well that how they can sell dumped thing on their website to make fool o[censored]s.

A member of this organisation today sold me medicines of mi lifestyle elements only to find out later that the same product is being sold on the amazon portal at price much lesser than the mrp. The difference in the rates being almost 50% of the price i paid.

I had requested for the purchase made through the agent of the company, but was only told that they do not issue invoices.

I feel cheated with this misleading...

For frequent restart problem of my redmi note 7 (4+64gb), i visited to mi service centre ajmer, they updated the software and checked for 1 hours then told me that motherboard need to be replace and it will take 2-3 days. Due to sudden plan to hyderabad i visited tvs electronic, kukatpally for the same problem but they denied to replace the motherboard and told me that device has been opened some where. It's out of warranty. Now i am helpless after paying approx 12k rupees.

Please help me

Sir/madam,
I am a big fan of xiomi and still now i have no problems with the xiomi devices i used. But recently, i purchased a new xiomi readme 6gb ram n 128gb rom varient. I have been trying to used google assistant but i am not able to. The error it says is: this feature is currently unavailable for this language. Tried changing the language nothing works. Even ask the google forum none was able to help me. I have attached a screenshot for the same. Please help. I need google assistant voice match on my mobile.

As per the previous 2 complaints, (OVERHEATING AND NETWORK SIGNAL ISSUE ) today I had received a call at 2.30 pm from mi service engineer[[protected]].. and the concerned person had called me and had told me to submit the phone and its accessories in the service center in order to make the replacement REQUEST ..according to the respected instructions I came today to the service center to submit the phone and it's accessories as per your instruction, BUT THEY WERE NOT ACCEPTING THE PHONE TO MAKE THE REPLACEMENT REQUEST BECAUSE THEY NEEDED DOCUMENTS FROM YOUR SIDE AS THEY ARE AFRAID TO DO.T
Then I had called the mi customer care and I had spoken about the same.. .now what SHE say is that SHE would repair the phone if there is any issue, within a period of 3 days AND SHE WAS NOT EVEN AGREEING WITH THE REPLACEMENT AND SHE EVEN ADDED THAT I WOULD NOT AVAIL A REPLACEMENT
Why are you making the customers a fool?
Now you are sending me to the service center for the 2nd time ...what wrong did I commit before you? .

why are you playing games out of nowhere..IF YOU DONT WANT TO GIVE ME A REPLACEMENT THEN DONT ...but please try to understand that the customers are not fools that you could play with
SIR THEN COULD YOU PLEASE TELL ME THE MEANING OF AN HASSLE-FREE REPLACEMENT does it mean that you ARE HARASSING THE CUSTOMER?
Still, If you are deciding to give me a replacement KINDLY SEND THE MAIL TO ME OR TO THE SERVICE CENTER IN COCHIN
Because without the documents the service center will not accept the PHONE FOR MAKING THE REPLACEMENT REQUEST
I BEG YOU MY PARDON TO NOT TO HARASS ME WITH THIS DRAMA...

Repeated problem after 1 month of repair.
The problem starts first by when dual 4g is on mobile internet will not work. And sometimes the mobile signal gets off while calling and then will not able to get 4g/3g. While manuel search also 4g and 3g signal will not been shown. Sometimes rarely if the 4g signal is shown and if i restart the phone then and the restart no signal will be shown. Sometimes 1 sim will have signal and other doesn't.

My phone got repaired by replacing the motherboard after 3 months of phone purchase because of this problem. Again after 1 month from november 24th onwards the problem started again.
I have visited mi service center in gobichettipalayam in tamil nadu on december 1st week. They told me it's problem with software not hardware and not serviced the phone. They asked me to wait another 2 weeks. It's almost 1 month again i am not able to use 4g/3g service properly in my redmi phone.

The phone is just 5 months old. It's has been repaired for the same complaint once. And i was not able to use properly 4g/3g services nearly 2 months.

I have raised a issue in feedback app in redmi phone regarding this issue as requested by your cc team. The report id is[protected]. Still there is no response from your team.

If this is your service how can i suggest your devices to others. Kindly replace this whole device.

I have just lost my phone. Whose imei no is [protected], [protected].. The set name is redimi note7s.. Please due notify me if its found or if wrong password is used more than usual times. Please notify me in this this thorough text or message [protected] or mail on this id [protected]@gmail.com.
Please it was just bought one month before.

To
Mr. Manu kumar jain
Vice president and managing director,
Xiaomi (Mi), india
Date :- 01/10/2019

Subject :- mi service center, jabalpur (Pin code - 482001) is looting me. They are trying to cheat me. They are unnecessarily harassing me. They are wasting my time and money
Respected sir,
First of all, i am requesting you to please read the complete email, that's why i am writing...

Dear sir / mam,

I have complaint against xiaomi mobiles, i have xiaomi redmi note 3 mobile imei [protected] which purchased on 27th apr.16.

Now after 3 yrs, 7 months, & 23 days facing issue in software due to which not able to use any functions due to some bug.

I think it is bug generated by xiaomi itself, wherein i have been forced to buy new mobile otherwise i have to do servicing by paying
Some service charges which may be between 1000 to 5000/-.

I have placed the exchange order by paying the remaining amount through online for the order id: [protected] which was not given to me and when i call to customer care they say only delivery boy is the final decision maker. But there is no problem with the device and this i can strongly say because the same mobile has been exchanged for the same value with the same mi people in another exchange order which is a cod payment mode.

But the thing is they have not refunded my amount which i have paid for my first order and it was 13 working days over and still customer care people are not bothering about this and still they are not ready to raise a complaint even. How could i or anyone can trust this bloody so called china brand mi service? When they are behaving like money laundering thieves.

Recently i have brought within 3 months it's dead and i go mi service in (Gobichettipalayam) they "motherboard" is dead, they told manufactured defeat so i claimed new phone said no sir but kindly replace your motherboard okay, they told we ordered your motherboard sir within 1 week but, now one mother later sir kindly take your phone to other mi service centre