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Xiaomi India Complaints & Reviews

www.mi.com/in

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Updated: Feb 22, 2026

Complaints 6151

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259

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5892

Bad 😕 It seems that Xiaomi India has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Xiaomi India reviews & complaints page 85

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Purchased redmi pro 6 on july-4-2019 from official mi site. From day one i'm complaining about the product quality and even told that i've been given second handed mobile. I'm told product will be replaced but took too much time intentionally and no replacement done.
This mobile is have very much screen touch sense problem. It will sense thumb finger only and that also not much proper. Very much irritated with the mobile and xiaomi service.
Hereby i would like to escalate this issue to the higher end and i'll try my level best to tell everyone not to buy xiaomi mobiles.
Order number : [protected]

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Address: 216 B 2nd floor rajpur khurd extn. chattarpur delhi, 110068

Sir This is regarding my bad experience with MI service Center . see I was purchased Redmi Note 6 Pro in last year In Nov. 18. there is yellow spot on my phone. after huge chase with company in last they are refused to do service under warranty . even this is genuine company failure of the product . photo attached by me and service center accepted even they have refused this just another small issue on my phone. after this I chased with company around 20 days. Pls help to replace the phone or repair under warranty. thanks.

SC Detail- Trisha Electronics Chattarpur New Delhi - 74

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Address: vill bhathandi po dholi ps sakra, Muzaffarpur, Bihar, 843105

Sir actually i purchase a brand new phone mi a3 on 29 aug 2019 by mi.com with exchange but when delivery boy of ekart logistics come they say ur phone is not eligible for exhange so i request him to cancel my order and initiate refund on 2 sep 2019, but now the ekart logistics taking to much time to return the product to warehouse so i don't get my money back easily

Sep 10, 2019

Updated by ksuoagbu Order id [protected]
Tracking id XMIP[protected]

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Address: 800020

I am sudhanshu kumar. I am from patna. I was purchased a new phone the set name is redmi note 7s but my camera is very bad it's is not have a full screen photo or i haven't save a photo from whatsapp photo i haven't receive a whatsapp photo in gallery.
So plz kindly request to you plz resolve my problem as soon as possible.

Thanking you
Sudhanshu kumar

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Address: Bangalore, Karnataka, 560060

I have a redmi note 5 pro cell phone. My phone was slow and hence i thought of factory resetting the phone from the boot menu. The data was wiped successfully but i am unable to use my phone as it says i need to sign in to the mi account. I have registered my e-mail address and phone no. With the mi account but i am not getting any verification code on my e-mail to complete my sign in. On checking on the support forums i see that there are other customers who are facing the same exact issue. Apparently there is a bug in their system.
If the customer has a gmail account the recovery link/code never goes to gmail. This is declining the customer's right to access a device that they have purchased it. Redmi is making customer's life hell by creating such non-sense. They should be punished for making customer life difficult.

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Address: Xiaomi Technology India Private LimitedSY No-94/3 Koraluru Village, Kasaba Hobli,Hoskote talik,Bangalore, 560067. Karnataka(29)

Respected sir / mam

Mi store order id: [protected], delivered through blue dart. [protected]
Complaint id. Woin[protected] and woin[protected].
Id - woin[protected]
My complaint with you not resolved up to my satisfactory. Every time telling me some different stories, daily they were opening a new complaint and telling me need some time 24 - 48 hrs. But there intention is not to accept the fault phone. Because these defected phone cannot be sold on other channel sales. Mi - store there official own policy store. So they are selling these unsafety products with us.

Please check the attached picture, if possible kindly help out in any way,

Thanks!

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V

Vignesh1993

from Mumbai, Maharashtra

Sep 10, 2019

I bought it just a month before it has following problems 1. One side speaker is not working 2.over heat during video call or high net usage 3. Sometimes it's hang for 4-5 sec then come back to normal.

S

Shubhangi Shrivastava

from Mumbai, Maharashtra

Sep 10, 2019

I had network issue in my redmi 5 phone, i gave it to the mi service centre near my location.he didnt fixed it and damaged my fingerprint sencer of the phone.i need quick action.

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Dear sir

I ordered a mi shoe from there official website on 06-sep-2019 09:28 pm

The site is cheating customers by selling a shoe which looks nothing like its photo as described over the website.

When i asked them to refund, they say its not our company policy. I question what about the consumer rights where they are showing and different shoe and sending a different one but they say they cant help and they wont help.

Please let me know the next course of action

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S

Subhadip Kayal

from Kolkata, West Bengal

Sep 9, 2019

Security of Redmi Mobile Users. Please solve it.

A

Amol Ghangaonkar

from Pachora, Maharashtra

Sep 9, 2019

No network both simcard & automaticly restart, battry dran fast
mother bord change to not sol problem get the mobile phone reples not repear only reples

Amol Ghangaonkar's reply, Sep 6, 2019

No network both simcard & automaticly restart, battry dran fast
mother bord change to not sol problem get the mobile phone reples not repear only reples

M

Mali Rahul

from Mumbai, Maharashtra

Sep 10, 2019

I have entered coupon code but when I going to enter verification code then coupon is not going to redeem

P

[email protected]

from Mumbai, Maharashtra

Sep 10, 2019

I had ordered one Bluetooth earphone but there is some problem with the mic. I had visited the service centre thrice regarding this matter but they are providing me replacement for my product and dodging my problem. Please look into this matter. I had called the customer care 10 times but still my issue is not being resolved

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Address: New Purulia Road, Jawahar Nagar, Mango, 402, Saha Aakash, East Singhbhum, Jharkhand, 831012

I bought this xiaomi mi a3 phone one week ago and there was some heating and lagging issues with it so i contacted the xiaomi customer service and asked them for a replacement they sent a pickup agent who checked my phone of any physical damage and took it and the package reached their warehouse now suddenly they are calling me and saying that your camera lens is cracked and we can't accept the phone, tell me whose responsibility was it i gave you the phone in very good condition now somehow it was a mistake from your a side and you are blaming me for it... Very bad experience guys i suggest you all to never trust xiaomi... Never buy anything from them very pathetic after sales service..

Sep 15, 2019

Complaint marked as Resolved

i got a replacement.

Sep 11, 2019

Updated by tabrez haider No reply from them yet such pathetic and arrogant company

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S

Shobith Suverna

from Mumbai, Maharashtra

Sep 10, 2019

As I bought phone I never used speaker .but, as I observed yesturday it's not giving any perfect sound .it hears like when u keep phone in closed container.no clarity and no perfectness .

V

Vijay Penubaku

from Mumbai, Maharashtra

Sep 10, 2019

Dear team,
I frequently facing the problem of NETWORK ISSUE in my mobile which is REDMI NOTE 7 PRO.
So please resolve this as soon as possible.

J

jagdish brahmbhatt

from Vadodara, Gujarat

Sep 10, 2019

My phone not charging though it is showing charging.it takes 9 hours to charge 10 percent .i am charging with mi charger.I am wating for quich reply.

[protected]@gmail.com

jagdish

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Address: Mukherjee 23, Air Force Quarters Ph-1, Mumbai City, Maharashtra, 400022

Suddenly my redmi note 4 mobile battery gets bulge out in turns display is also come out.
I purchased my same mobile on 06 july 17 from flipkart. I contacted customer care he guide me nearst service center in sion, mumbai. They told me that battery is faulty needs to be changed & repair cost is 1356 for battery only.
How suddenly battery gets bulge out?
If it happens & u re costing 1356 rs charge that is not reasonable.
Kindly look into matter.
I m available on [protected]

Sep 07, 2019

Updated by Mandy Air How suddenly battery gets bulge out, & service center r charging 350 service charge plus 18%gst

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Address: Mukherjee 23, Air Force Quarters Ph-1, Mumbai City, Maharashtra, 400022

I have taken redmi note 4 mobile from flipkart on 06 july 17. Today suddenly battery gets bulge out in turn display also came out. I contacted customer care, further to mi service center in sion. They confirmed that battery gets bulge needs to change. They are charging 1356 rs.
How suddenly battery gets bulge out, if this type of things happening, how people have faith on company.
Kindly look into matter.
Charge reasonably
Thanking u in advance

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Address: A-6,Rajhans Society,Behind Reliance Fresh, Commerce College Road,Navrangpura, Ahmedabad, Gujarat, 380015

I bought redmi note 6 pro in nov'18. It's not even a year and the handset is not functioning properly. Maximum the call lasts for 1-2 mins as the other person and myself can't hear the voice so forcefully disconnect the call. And visiting service centre the solution was formatting which definitely didn't help as the issue still persists. I have been using other handset and is working well but dissatisfied with this product and i expect from mi to replace the handset at the earliest.

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Address: H.no .1482 2 floor rice mill building NACHAN COMPOUND behind Anand hotel shashtri nagar KALYAN ROAD BHIWANDI, Thane, Maharashtra, 421302

I am purchasing of neckband bluetooth wireless headphones mi store but voice quality very bad disturbing on calling time unnecessary voice create on during call time. I am submit my bluetooth headphones mi bhiwandi autorized centre no coprate bhiwandi autorized centre no call pick no any action one said yes submit your products replacement given but he not provide job sheet. Another person said no problem in ur headphones

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Address: Rewari, Haryana, 123501

Website: www.mi.com

I've ordered a new mi 10000mah powerbank that cost rs.1499 and order no. [protected]
From mi.com website on 16/07/2019 and paid rs.1499 through my sbi debit card but got it cancelled before it's shipment but even after one complete month the refund is not yet received in my bank account. Whenever i try to contact the company they say they have initiated the process of refund from their side. Now i am confused about what to do to get my money back asap.

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Address: Hhh, New Delhi, Delhi, 110008

Some call me today regarding mi phone purchase and they will give us mobile in half price.only I have to pay 1500 in post office then rest amount need to pay at service center . Is it right mi company saleing product in half rate.also confirm me the short office address of customer care.patel nagar new delhi. 2nd floor . Above sidhath x-ray. This is the address of customer center . Calling number-[protected]

Sep 06, 2019

Updated by Ajayyyyyy Ok

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Address: Xiaomi(MI) Head Office Address India Xiaomi Technology India Private Limited 8th Floor, Tower-1, Umiya Business Bay, Marathahalli-Sarjapur, Outer Ring Road, Bangalore, Karnataka, India, Pin Code – 560103, 560103

Dear sir,

It is closed every time without inform me.
They have not shame to do it. They are deceiving all customer, we see in service center.

They are totally made fool and robbed.

I have been complaining since 5 months but issue not resolved after 14 times visited. They did not give us job sheet. Online support ask for job sheet for futher investigation, we do talked with service center person for job sheet then say us online support, there is no need for.

We have not been helped while mail and twitter to mr. Leijun and mr. Manu kumar jain.
Why are they doing so in this case.
We said, please take away this handset, no need replace or refund but not answering

Who will help me? Kindly suggest.

Thanks
Dilip
+91-[protected]

Xiaomi India customer support has been notified about the posted complaint.

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Order id [protected]
Mi a3 online purchase
I ordered mi a3 yesterday at 7.15pm but due to bad internet connection transaction could not be performed and showed transaction failed but still amount got deducted so i change my order for mi a3 to cod and still i have not got my refund back. I contact my bank but they said contact to mi.com for further details.

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Address: Hamirpur, Himachal Pradesh, 177001

Am using poco f1 suddenly headphone jack stop working after using mi headphone with in 25-30 days after that m visited care center [m/s jhon & jary, b10, hamirpur main market, opposite kapil general store, hamirpur, himachal pradesh, 177001] thay dont even listening my problem thay say its your fault your headphone jack are loosed worst experience with mi care center nd even mi care helpline no not even working. And my phone is under warranty time of buy is jan 7 2019 and thay are asking for money for repair.
If anything happens to tha phone i will go for clam 24, 000 thats my 3 complaint

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Address: Kolkata, West Bengal, 700028

I have purchased the product last month from flipkart. The first product that was delivered was faulty - the volume is bad and the phone was getting heated on normal usage. Furthermore it was not detecting sim. Flipkart after a lot of harassment sent a product replacement. However i am facing the same issues. I want the manufacturing company to look into it and give me refund

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Address: 382340

I am ordered redmi 7a mobile from mi.com on 9th august and cancel after 30 minute. After 100 of calls and compliant in national consumer court mi.com initiate my refund on 24th august and give me arn number. But as per my knowledge arn only isueed by credit card users. I am given arn to my bank but bank say arn is invaild. Both paytm payments bank and mi india say contact each other. I am call 100 times to xiaomi india to know my
Transaction id but he denide me please help me to get my refund

Sep 29, 2019

Complaint marked as Resolved

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Address: Accenture, BDC 7, ECO Space, Belandur, Bangalore, Karnataka, 560103

Dear sir,

i have purchased a Mi A3 product, everyday am facing different issues, below is my order ID. Kindly help me to get this issue solved.

Order ID:[protected]

Even i tried to contact customer care also regarding this i didn't get any proper update from that customer care person also.

Kindly help me to get this issue solved.

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