Xiaomi India Complaints & Reviews

I bought this xiaomi mi a3 phone one week ago and there was some heating and lagging issues with it so i contacted the xiaomi customer service and asked them for a replacement they sent a pickup agent who checked my phone of any physical damage and took it and the package reached their warehouse now suddenly they are calling me and saying that your camera lens is cracked and we can't accept the phone, tell me whose responsibility was it i gave you the phone in very good condition now somehow it was a mistake from your a side and you are blaming me for it... Very bad experience guys i suggest you all to never trust xiaomi... Never buy anything from them very pathetic after sales service..

Suddenly my redmi note 4 mobile battery gets bulge out in turns display is also come out.
I purchased my same mobile on 06 july 17 from flipkart. I contacted customer care he guide me nearst service center in sion, mumbai. They told me that battery is faulty needs to be changed & repair cost is 1356 for battery only.
How suddenly battery gets bulge out?
If it happens & u re costing 1356 rs charge that is not reasonable.
Kindly look into matter.
I m available on [protected]

I have taken redmi note 4 mobile from flipkart on 06 july 17. Today suddenly battery gets bulge out in turn display also came out. I contacted customer care, further to mi service center in sion. They confirmed that battery gets bulge needs to change. They are charging 1356 rs.
How suddenly battery gets bulge out, if this type of things happening, how people have faith on company.
Kindly look into matter.
Charge reasonably
Thanking u in advance

I bought redmi note 6 pro in nov'18. It's not even a year and the handset is not functioning properly. Maximum the call lasts for 1-2 mins as the other person and myself can't hear the voice so forcefully disconnect the call. And visiting service centre the solution was formatting which definitely didn't help as the issue still persists. I have been using other handset and is working well but dissatisfied with this product and i expect from mi to replace the handset at the earliest.

I am purchasing of neckband bluetooth wireless headphones mi store but voice quality very bad disturbing on calling time unnecessary voice create on during call time. I am submit my bluetooth headphones mi bhiwandi autorized centre no coprate bhiwandi autorized centre no call pick no any action one said yes submit your products replacement given but he not provide job sheet. Another person said no problem in ur headphones

I've ordered a new mi 10000mah powerbank that cost rs.1499 and order no. [protected]
From mi.com website on 16/07/2019 and paid rs.1499 through my sbi debit card but got it cancelled before it's shipment but even after one complete month the refund is not yet received in my bank account. Whenever i try to contact the company they say they have initiated the process of refund from their side. Now i am confused about what to do to get my money back asap.

Some call me today regarding mi phone purchase and they will give us mobile in half price.only I have to pay 1500 in post office then rest amount need to pay at service center . Is it right mi company saleing product in half rate.also confirm me the short office address of customer care.patel nagar new delhi. 2nd floor . Above sidhath x-ray. This is the address of customer center . Calling number-[protected]

Dear sir,

It is closed every time without inform me.
They have not shame to do it. They are deceiving all customer, we see in service center.

They are totally made fool and robbed.

I have been complaining since 5 months but issue not resolved after 14 times visited. They did not give us job sheet. Online support ask for job sheet for futher investigation, we do talked with service center person for job sheet then say us online support, there is no need for.

We have not been helped while mail and twitter to mr. Leijun and mr. Manu kumar jain.
Why are they doing so in this case.
We said, please take away this handset, no need replace or refund but not answering

Who will help me? Kindly suggest.

Thanks
Dilip
+91-[protected]

Order id [protected]
Mi a3 online purchase
I ordered mi a3 yesterday at 7.15pm but due to bad internet connection transaction could not be performed and showed transaction failed but still amount got deducted so i change my order for mi a3 to cod and still i have not got my refund back. I contact my bank but they said contact to mi.com for further details.

Am using poco f1 suddenly headphone jack stop working after using mi headphone with in 25-30 days after that m visited care center [m/s jhon & jary, b10, hamirpur main market, opposite kapil general store, hamirpur, himachal pradesh, 177001] thay dont even listening my problem thay say its your fault your headphone jack are loosed worst experience with mi care center nd even mi care helpline no not even working. And my phone is under warranty time of buy is jan 7 2019 and thay are asking for money for repair.
If anything happens to tha phone i will go for clam 24, 000 thats my 3 complaint

I have purchased the product last month from flipkart. The first product that was delivered was faulty - the volume is bad and the phone was getting heated on normal usage. Furthermore it was not detecting sim. Flipkart after a lot of harassment sent a product replacement. However i am facing the same issues. I want the manufacturing company to look into it and give me refund

I am ordered redmi 7a mobile from mi.com on 9th august and cancel after 30 minute. After 100 of calls and compliant in national consumer court mi.com initiate my refund on 24th august and give me arn number. But as per my knowledge arn only isueed by credit card users. I am given arn to my bank but bank say arn is invaild. Both paytm payments bank and mi india say contact each other. I am call 100 times to xiaomi india to know my
Transaction id but he denide me please help me to get my refund

Dear sir,

i have purchased a Mi A3 product, everyday am facing different issues, below is my order ID. Kindly help me to get this issue solved.

Order ID:[protected]

Even i tried to contact customer care also regarding this i didn't get any proper update from that customer care person also.

Kindly help me to get this issue solved.

I purchased Mi 6 phone in February 2019. It's have a problem. It's automatically reboots.

So, I given it to Mi Authorized centre at Patil Estates, Near Swarget, Pune, Maharashtra (India) shop named Universal Enterprises, Swarget.

On 17th August, 2019, 14:28 p.m. Token no. 039. Customer Executive said that, will get it on 20th August 2019. But still I didn't get it back.

I took follow up of my phone so many times. Still I didn't get my handset.

I got the post of xiaomi flash sell and I had booked mi k20 at the rate of 1999 and the payment is done by paytm and now the 7 days has passed but now only I didn't got any message form the link as I had mentioned all details only after the payment is done by paytm it shows the order id - [protected] I had booked that phone on 26 August 2019. I just want refund of rupees 1999 i had proof of it.

I had received the post of xiaomi flash sell i had purchased the mi k20 mobile phone at the rate 1999 and the payment is done by paytm and now the 7 days has passed but now only i didn't got any notification of it i had booked that phone on 26 august 2019 will i had that link too - https://m.facebook.com/story.php?story_fbid=[protected]&id=[protected]&sfnsn=scw...⇄ it gave me the order id by paytm order id - [protected]

I just got a call from service engineer and he told that spares are still not available.

No eta for fix, this is quite series which i want to escalate to your management.

Please do reach me asap or provide the escalation matrix. Nothing is move towards the fix.

I am really wondering that no spares are available and don't know when those spares will be available.

Being a customer, we are not expecting this reply from your end.

Can someone explain me the situation that how xiaomi is running this business without any stock and no update from anyone about the eta.

Had a bad experience with customer service, no proper channel for escalation. No contact person or follow up emails.

Such a worst customer service from mi (Xiaomi).

Hi why you guys are so rude and even donot bother to response for my last com0laint i have register few days back about the breakage of mi led 49 inch where y9ur engineer is responsible for everything... I know thats my fault i trust you guys to purchease that 3rd class product... Do reply and even replace the panal as this is withing warrenty otherwise i ll take legal action about this company

Dear sir i have seen mi super sale on india-xiaomi. Tk in this side i have order one redmi not 7 pro prises shows 1899.

Then fill all the information they required for order i have done and pay amount 1899 through paytm on 29 august 19.

After this i don't receive any information about my order so please do the needful.

Thanks
Varun pachnanda
Pincode 247667
Addrrss-792, ashok niwas ram nagar roorkee near telephone exchange roorkee. [protected], [protected]
Mail i'd - [protected]@gmail.com

Dear sir/madam,

I have ordered mi a3 on 23rd august 2019 same as received 26th august 2019, when am checking phone it's taking longer time to complete the charge for this issue i have raised a concern to mi with this request number (Woin[protected] but without my knowledge they have closed this request, when i called mi again that time only they confirmed that that request is closed then they re-create the request today and told me to share the few screenshots i have shared already.

Now they confirmed that they are going to replace my product it will take another 4 days of time, before replacing the product they are asking me to return the product which am not able to do, because i don't have alternate mobile to use.

Kindly help me to get this issue resolved.

New request number: woin[protected]

I need a replacement product for this, they have accepted that there is issue with phone.

Kindly find the attached screenshot for the same.

Thanks & regards,
Logesh r
[protected]/[protected]