Xiaomi India Complaints & Reviews

I purchased Mi 6 phone in February 2019. It's have a problem. It's automatically reboots.

So, I given it to Mi Authorized centre at Patil Estates, Near Swarget, Pune, Maharashtra (India) shop named Universal Enterprises, Swarget.

On 17th August, 2019, 14:28 p.m. Token no. 039. Customer Executive said that, will get it on 20th August 2019. But still I didn't get it back.

I took follow up of my phone so many times. Still I didn't get my handset.

I got the post of xiaomi flash sell and I had booked mi k20 at the rate of 1999 and the payment is done by paytm and now the 7 days has passed but now only I didn't got any message form the link as I had mentioned all details only after the payment is done by paytm it shows the order id - [protected] I had booked that phone on 26 August 2019. I just want refund of rupees 1999 i had proof of it.

I had received the post of xiaomi flash sell i had purchased the mi k20 mobile phone at the rate 1999 and the payment is done by paytm and now the 7 days has passed but now only i didn't got any notification of it i had booked that phone on 26 august 2019 will i had that link too - https://m.facebook.com/story.php?story_fbid=[protected]&id=[protected]&sfnsn=scw...⇄ it gave me the order id by paytm order id - [protected]

I just got a call from service engineer and he told that spares are still not available.

No eta for fix, this is quite series which i want to escalate to your management.

Please do reach me asap or provide the escalation matrix. Nothing is move towards the fix.

I am really wondering that no spares are available and don't know when those spares will be available.

Being a customer, we are not expecting this reply from your end.

Can someone explain me the situation that how xiaomi is running this business without any stock and no update from anyone about the eta.

Had a bad experience with customer service, no proper channel for escalation. No contact person or follow up emails.

Such a worst customer service from mi (Xiaomi).

Hi why you guys are so rude and even donot bother to response for my last com0laint i have register few days back about the breakage of mi led 49 inch where y9ur engineer is responsible for everything... I know thats my fault i trust you guys to purchease that 3rd class product... Do reply and even replace the panal as this is withing warrenty otherwise i ll take legal action about this company

Dear sir i have seen mi super sale on india-xiaomi. Tk in this side i have order one redmi not 7 pro prises shows 1899.

Then fill all the information they required for order i have done and pay amount 1899 through paytm on 29 august 19.

After this i don't receive any information about my order so please do the needful.

Thanks
Varun pachnanda
Pincode 247667
Addrrss-792, ashok niwas ram nagar roorkee near telephone exchange roorkee. [protected], [protected]
Mail i'd - [protected]@gmail.com

Dear sir/madam,

I have ordered mi a3 on 23rd august 2019 same as received 26th august 2019, when am checking phone it's taking longer time to complete the charge for this issue i have raised a concern to mi with this request number (Woin[protected] but without my knowledge they have closed this request, when i called mi again that time only they confirmed that that request is closed then they re-create the request today and told me to share the few screenshots i have shared already.

Now they confirmed that they are going to replace my product it will take another 4 days of time, before replacing the product they are asking me to return the product which am not able to do, because i don't have alternate mobile to use.

Kindly help me to get this issue resolved.

New request number: woin[protected]

I need a replacement product for this, they have accepted that there is issue with phone.

Kindly find the attached screenshot for the same.

Thanks & regards,
Logesh r
[protected]/[protected]

Mi service center always claim for very less service time.
But i visited bangalore yehalanka service center just to unlock my mi account and they told it will be done after 3-4 hours. As my house was in quite distance. I plan to wait till that and get the mobile and go back.
From 12 pm to 4 pm i waited there. I asked them at 4:20 pm. They said wait 30-40 min.
I waited again i asked they keep saying the same. Night 7 pm they said. We could do today come after 2 days. They don't care about the customer time.
My worst experience with them. Never visit to this service center.
I am going to complain this to consumer form also. My one day time they should be the responsibility.
They should not repeat this with anybody else.

Mobile network issue, suddenly mobile network getting flushed, even though we are on call, then only the option to restart the mobile then network are coming.

While performing multitasking the mobile getting slow and hang sometimes.

Clicking photos at that time device getting hanged.

So many issues are there comparatively if we see the mobile specifications.

Dear sir,
Somedays ago when my phone was in my pocket, the phone started heating when i took it out the phone was extremely heated, then i threw it on the ground it started burning and in a few seconds, it was all burned. This could have injured me in a very serious way. This is not expected to happen in such a way for company like xiaomi.
Then after i went to authorised service center, firstly they refuse to accept it, after my request they accepted but till now the they are not able to solve my problem, instead of solving my problem they are demading money approx (40 to 50)% price of my phone and i can't able to pay. How can i pay for two times for same handset. A fews days later i also tweeted but nothing happend there too. It has been 18 days since it was submitted, but there is no response yet.
I require quick resolution to this. This is my only phone and without this lots of work is my still pending. I request you to resolve my issue immediately.
Jobsheet no-wxin[protected]
Model no-mi a2

Since i purchased the mi tv on 19th july 2019 (Almost a month) after so many reviews and trust among them. Yesterday all in a sudden it stopped working.

I've raised a complaint. Mi tv - token - r177346 wo:isin[protected]-75f6 - raised on 29.8.19 and booked a slot today at 9 am to 12 which i didn't get any response from any one.

Again i contacted chat support and advised me to wait till 3 pm ist. No response yet.

Again i contact chat support and advised me to raise another complaint against engineer which was done (Woin[protected] complaint number - raised today as advised by chat support.)

I didn't get any solution yet which may be worried about their service.

Order number:[protected]
Invoice number : sdeg-74853 order
Date: 26.07.2019
Invoice details : hr-sdeg[protected]
Invoice date : 26.07.2019

Have order mi tv on 26th jul’19 (Product model: l49m5-an) from amazon and it got delivered on 27th jul’19 at address. Tv was installed on 28th jul’19 and it was working perfectly fine till 10th aug’19.

While watching tv on 10th aug, the inner screen of the tv cracked automatically. We logged a compliant at mi service center on 10th aug’19 and the engineer visited on 11th aug. As per him, it is a physical damage and will get repaired by paying inr 26, 000/-

Since this tv has some internal issues and doesn’t work for more than 10 days, why should i pay for its repair. This has been informed to mi service center as well. I need immediate replacement or refund for this product.


Hi sachin,
Greetings from mi india customer support sharing the snapshots with us. I am manish and your concern is regarding the mi tv repair issue which is physically damaged.
As already informed you in the previous email. The decision taken by the service engineer is based on certain criterions, which helps them determine whether the problem has happened due to an accident or it is a defect in the device. If it is diagnosed as a physical, it'll not be covered under warranty. Hence, you've to pay to get the mi tv repaired.
Also, the service engineer has given10% discount. Hence i would request you to coordinate with the service engineer.
If you have any further queries, please feel free to contact us.
Regards,
Manish

My phone (Redmi note 7 pro 6gb ram, 64gb internal memory) after service. It's problems are not at all over. So kindly exchange my mobile phone. And i also emailed before with some video clips but there is no proper reply from your side. So please do exchange my mobile phone. Below i has mentioned the email which i emailed before.
(On (03/08/2019) i bought a note 7 pro (6gb ram, 64gb rom) in chennai, ambathur at rr mobiles.
Unfortunatly your product has not performed well due to some malfunctioning like hanging, display not working well, i went to your service center but they didn't respond well to me. So, i prefer to exchange that mobile to your esteemed company, this i have used only 10 days. So, please you need to exchange my product).

I am Bhuvan Sharma of Dehradun. On 26th August i ordered Redmi 7(3GB+32GB) at Rupees 8, 500 but help of MI Exchange(a lovely facility) it cost me Rupees 5, 200. So i entered the IMEI code of my old device Redmi Note 4 and i got a coupon and i ordered the phone. On 29th August the product got out for delivery and at 11:45AM the personnel of Ekart delivery service reached at mine house and i was currently at mine job so mine wife handed him the old device and asked him to check it. He than opened the box and switched ON the old device and he took out the tempered glass and just saw the device and than saw speakers and without testing it nor playing any song on device he said dust is inside it and its not working than he saw the Charger point and without charging phone with help of charger he said its not right. Than on his own he declared the phone to be failed and was about to go than my wife contacted me and said him to talk but he refused and after very much insisting by mine wife he talked and said to me device is failed. I told the personnel that i will be back by 1:00 PM so can he come at that time to mine house and he answered Yes and had gone in hurry. At 1:00 PM i called him but he didn't picked up phone and after 10 missed calls he picked and said he's not coming and he has told his Senior Sir that device is failed and you can complain wherever you want i am not afraid and i asked him to make a talk between me and his senior so he said he is busy and he cut the phone and i tried him many times he didn't picked it up and he didn't came back and at 7:12PM your website shown ordered cancel due to failure of replaced model.
Sir/Madam i have ordered about 15 phone of your company in past and i advice mine friends to take yours company's phones because i know they are best and i believe in MI Redmi phones service but these kind of things are not tolerable. I request you to fix this problem and let me get my new phone as soon as possible in exchange of old phone and to take strict actions against that misbehaved personnel.It would be very much grateful if you help me.

The phone bend down form middle (Snap shot enclosed). On saturday 24-aug-19. I went to service center for repair, and they has refuse to repair the same under warranty.

This is not from human mistake that the phone is bend down from middle, this is manufacturing mistake which company should take responsibility.

This is very bad service offered by mi.com by denying that this is not covered under warranty.

Please help in this case.

Regards
Saurabh
[protected] / [protected]

Hi all i am totally dissatisfied with the service what mi given me, this is just a 3rd class company with 0 star reviews they are making fool to the customar their excutives even not sure about there products what they are going to sale i purchase a 49 inch led online from mi.com first i got a problem after 6 months only it gives a kind of blue line error on the screen i put complaint for the same as this is within warrenty then someone came and did the panel change foc and same time i asked them if in furture i ll get the same problem what i have to do they said you need to put complaint again and we will change again with no cost i was satisfied after that very 3rd day i got the same problem i follow the same process and now mi customar service is saying mam you have to pay for the same which make my upset whole day... I want this should be slove asap otherwise i ll go for cosumer court

I am a member of mi lifestyle
I was expend 12000
But unfortunately. I'm not getting products from store because every time i was going there his not providing mu choice products.
And that is the condition of company
यहा दिखाया कुछ जाता है और दिया कुछ और जता है
बताया जाता है 12000 की खरीदी करो और लेने जाओ तो वो ही सामान दिया जाता है जो वो चाहते है
ये monopaly member बनाने के बाद सामने आती है
Please ye bussiness वो ही करे जो खुद का faith बेच कर अमीर बन सकते हो
वरना आप यहा असफल ही होंगे
यहा product नही faith बिकता है!

I'm using Note 5 pro for the past few months and it's started showing yellow patches on display overnight after usage of just 4 months. I visited the service Centre in Kannur of State Kerala and they says I need to keep the phone their for Seven days. How is it possible.?? This is very bad. And my warranty will finish with in two days. What do I do.?? I really appreciate if you help me.. I googled about the issue and there I can see a lot off people facing the same issue I did. This makes me started loosing faith on Mi brands. I'll never recommended an Mi brand to anyone here after.. I'm really look forward for your reply.

My new phone Mi note pro 7 which I had bought a month ago suddenly went into headphone mode and is not functioning properly without a headphone attachment. I cannot speak on the phone without my headphone attached to it. This phone cost me 18k and is just a month old. This is ridiculous. My older mi phone note 3 also went into headphone mode a month back. When I tried to fix the same, Mi service centre people blatantly told me it would cost me 5k to fix it. They asked me to buy a new phone instead and were least bothered to resolve my problem.
Highly disappointed with Xiaomi

I have ordered redmi note 7s before two months.
It was working fine rather good, but in last week it automatically got shut down and it did not started yet. I tried chaging it too but it didnt worked.
Since my phone is in warrenty i went to the mi gallery at dadar (W), mumbai
But there they said there is a promble m with some strip and we have to change it and they are asking me to pay money though it is ot a physical damage.
Please, i request you to see into the problem and kindly intialte the reqquest for the same.
Your help will be great.