Xiaomi India Complaints & Reviews

Order number:[protected]
Invoice number : sdeg-74853 order
Date: 26.07.2019
Invoice details : hr-sdeg[protected]
Invoice date : 26.07.2019

Have order mi tv on 26th jul’19 (Product model: l49m5-an) from amazon and it got delivered on 27th jul’19 at address. Tv was installed on 28th jul’19 and it was working perfectly fine till 10th aug’19.

While watching tv on 10th aug, the inner screen of the tv cracked automatically. We logged a compliant at mi service center on 10th aug’19 and the engineer visited on 11th aug. As per him, it is a physical damage and will get repaired by paying inr 26, 000/-

Since this tv has some internal issues and doesn’t work for more than 10 days, why should i pay for its repair. This has been informed to mi service center as well. I need immediate replacement or refund for this product.


Hi sachin,
Greetings from mi india customer support sharing the snapshots with us. I am manish and your concern is regarding the mi tv repair issue which is physically damaged.
As already informed you in the previous email. The decision taken by the service engineer is based on certain criterions, which helps them determine whether the problem has happened due to an accident or it is a defect in the device. If it is diagnosed as a physical, it'll not be covered under warranty. Hence, you've to pay to get the mi tv repaired.
Also, the service engineer has given10% discount. Hence i would request you to coordinate with the service engineer.
If you have any further queries, please feel free to contact us.
Regards,
Manish

My phone (Redmi note 7 pro 6gb ram, 64gb internal memory) after service. It's problems are not at all over. So kindly exchange my mobile phone. And i also emailed before with some video clips but there is no proper reply from your side. So please do exchange my mobile phone. Below i has mentioned the email which i emailed before.
(On (03/08/2019) i bought a note 7 pro (6gb ram, 64gb rom) in chennai, ambathur at rr mobiles.
Unfortunatly your product has not performed well due to some malfunctioning like hanging, display not working well, i went to your service center but they didn't respond well to me. So, i prefer to exchange that mobile to your esteemed company, this i have used only 10 days. So, please you need to exchange my product).

I am Bhuvan Sharma of Dehradun. On 26th August i ordered Redmi 7(3GB+32GB) at Rupees 8, 500 but help of MI Exchange(a lovely facility) it cost me Rupees 5, 200. So i entered the IMEI code of my old device Redmi Note 4 and i got a coupon and i ordered the phone. On 29th August the product got out for delivery and at 11:45AM the personnel of Ekart delivery service reached at mine house and i was currently at mine job so mine wife handed him the old device and asked him to check it. He than opened the box and switched ON the old device and he took out the tempered glass and just saw the device and than saw speakers and without testing it nor playing any song on device he said dust is inside it and its not working than he saw the Charger point and without charging phone with help of charger he said its not right. Than on his own he declared the phone to be failed and was about to go than my wife contacted me and said him to talk but he refused and after very much insisting by mine wife he talked and said to me device is failed. I told the personnel that i will be back by 1:00 PM so can he come at that time to mine house and he answered Yes and had gone in hurry. At 1:00 PM i called him but he didn't picked up phone and after 10 missed calls he picked and said he's not coming and he has told his Senior Sir that device is failed and you can complain wherever you want i am not afraid and i asked him to make a talk between me and his senior so he said he is busy and he cut the phone and i tried him many times he didn't picked it up and he didn't came back and at 7:12PM your website shown ordered cancel due to failure of replaced model.
Sir/Madam i have ordered about 15 phone of your company in past and i advice mine friends to take yours company's phones because i know they are best and i believe in MI Redmi phones service but these kind of things are not tolerable. I request you to fix this problem and let me get my new phone as soon as possible in exchange of old phone and to take strict actions against that misbehaved personnel.It would be very much grateful if you help me.

The phone bend down form middle (Snap shot enclosed). On saturday 24-aug-19. I went to service center for repair, and they has refuse to repair the same under warranty.

This is not from human mistake that the phone is bend down from middle, this is manufacturing mistake which company should take responsibility.

This is very bad service offered by mi.com by denying that this is not covered under warranty.

Please help in this case.

Regards
Saurabh
[protected] / [protected]

Hi all i am totally dissatisfied with the service what mi given me, this is just a 3rd class company with 0 star reviews they are making fool to the customar their excutives even not sure about there products what they are going to sale i purchase a 49 inch led online from mi.com first i got a problem after 6 months only it gives a kind of blue line error on the screen i put complaint for the same as this is within warrenty then someone came and did the panel change foc and same time i asked them if in furture i ll get the same problem what i have to do they said you need to put complaint again and we will change again with no cost i was satisfied after that very 3rd day i got the same problem i follow the same process and now mi customar service is saying mam you have to pay for the same which make my upset whole day... I want this should be slove asap otherwise i ll go for cosumer court

I am a member of mi lifestyle
I was expend 12000
But unfortunately. I'm not getting products from store because every time i was going there his not providing mu choice products.
And that is the condition of company
यहा दिखाया कुछ जाता है और दिया कुछ और जता है
बताया जाता है 12000 की खरीदी करो और लेने जाओ तो वो ही सामान दिया जाता है जो वो चाहते है
ये monopaly member बनाने के बाद सामने आती है
Please ye bussiness वो ही करे जो खुद का faith बेच कर अमीर बन सकते हो
वरना आप यहा असफल ही होंगे
यहा product नही faith बिकता है!

I'm using Note 5 pro for the past few months and it's started showing yellow patches on display overnight after usage of just 4 months. I visited the service Centre in Kannur of State Kerala and they says I need to keep the phone their for Seven days. How is it possible.?? This is very bad. And my warranty will finish with in two days. What do I do.?? I really appreciate if you help me.. I googled about the issue and there I can see a lot off people facing the same issue I did. This makes me started loosing faith on Mi brands. I'll never recommended an Mi brand to anyone here after.. I'm really look forward for your reply.

My new phone Mi note pro 7 which I had bought a month ago suddenly went into headphone mode and is not functioning properly without a headphone attachment. I cannot speak on the phone without my headphone attached to it. This phone cost me 18k and is just a month old. This is ridiculous. My older mi phone note 3 also went into headphone mode a month back. When I tried to fix the same, Mi service centre people blatantly told me it would cost me 5k to fix it. They asked me to buy a new phone instead and were least bothered to resolve my problem.
Highly disappointed with Xiaomi

I have ordered redmi note 7s before two months.
It was working fine rather good, but in last week it automatically got shut down and it did not started yet. I tried chaging it too but it didnt worked.
Since my phone is in warrenty i went to the mi gallery at dadar (W), mumbai
But there they said there is a promble m with some strip and we have to change it and they are asking me to pay money though it is ot a physical damage.
Please, i request you to see into the problem and kindly intialte the reqquest for the same.
Your help will be great.

I purchased the tv on sunday an appt was booked for mondat evening between 6-8pm. Today is wed till no 1 has yet responded or called or checked for the installation. What kind of services you provide very unhappy with the services. I will make sure i spread tehse words that your services are sad and not upto the mark on every social media possible site.

I ordered red note7s on 13 aug 2019 with an exchange option. The delivery agent rejected to take old device due to a small crack on the corner of the screen. Now it's been 15 days i havent received my refund, i requested them i am ready to pay the remaining amount to deliver the mobile with by taking full payment but mi india not accepted my request. I tried a lot of things i requested mi care about my refund he says it will take 8 to 10 days to refund the amount back nd refund will be issued after returning the product back to the warehouse. It's already 12 days from the date the device is returned i haven't got my refund. Now order status displaying return rejected. What the # is the service. Stilling customers money. Fraud mi india.

I'm facing auto brightness issue in no light condition . Actually this issue has started right after a new version of software update & I visited the nearest authorized xiaomi service centre for fixing the issue. But they failed to fix it. And they tried to cheat me by saying rubbish reasons. Actually the problem is the brightness level goes to such a minimum level so that it's very difficult to see or read anything for which I have to adjust the brightness manually repeatedly in auto brightness mode. It should be stick on that minimum level in no light condition once you adjust it in that condition & should fluctuate between minimum adjusted level to maximum level according to the lighting conditions.

Today i went to Baba service center located at bhelupur varanasi uttar pradesh india. I booked my token with token no A016 and then i got msg of my number that its your turn at counter number 2. I went to counter number 2 but the agent did not show any interest. He refused to deal me and asked me to come later. He continued dealing other customers instead of me. And when i asked again he told me to sit down and wait. They were not taking the token system seriously.

I'm deepak patel ([protected]). I had purchased redmi a2 handset from amazon on 24th february 2019 imei no [protected]. After few months some technical problem created with jio network. After all troubleshooting by mi care this problem was not resolved. After that i had visited mi service center (Jyoti complex near by). But service center executive declared my handset out of warranty for the reason of water damage but this was not the truth that was the conspiracy of mi service center executive and mi customer care. After that i had called customer care but customer care executive didn't help me. He was also with favour of service center. So please help to resolve this matter. After that i'm very frustrated. If you will not take any action for this i will claim for rs. 2, 00000/- in consumer court with all mi handsets of our family and friends.

I was ordered an Mi phone Redmi Y3 in blue color on 16.08.19. The order id is [protected]. I have paid an amount of Rs. 8999/- online at the time of order. But i still didn't receive my order. I was raised an complaint against this (complaint no.-WOIN[protected] on 19.08.19.

I was contact to Mi customer care, chat support & care no. so many times, but still i didn't receive any response. It was really very disappointing and harassment for customer. Nobody is take care of it.

They themselves close my complaint, then i raised a new complaint(complaint no.- WOIN[protected]. I have contact so many times but each and every time they give us a waiting time for another 24 hrs. They themselves close the complaint which shows how they are harassing the customers.
I have all the proofs of their chat& calls and others. please solve our problem on urgent & priority basis.

Hoping for best solution on priority basis.

Buyer Name:-Amit Sharma
Contact. No.:[protected]
Alternate No.:[protected]

Am using poco f1 suddenly headphone jack stop working after using mi headphone with in 25-30 days after that m visited care center [M/S Jhon & Jary, B10, Hamirpur Main Market, Opposite Kapil General Store, Hamirpur, Himachal Pradesh, 177001] thay dont even listening my problem thay say its your fault your headphone jack are loosed worst experience with mi care center nd even mi care helpline no not even working. And my phone is under warranty time of buy is jan 7 2019 and thay are asking for money for repair .
If anything happens to tha phone i will go for clam 24, 000

I ordered one mi speaker, poco f1 on mi flash sale on the website http://mi-flashstore.com/product/product10.html and 500 was charged for the speaker and 2500 for the phone. Then only i found out that the website is a scam and was trying to steal money from people. It will be helpful if this issue is sorted and the money is returned at the earliest. You can find the proof for the payment through the attachment

Regards,
Jayanth

Sir my phone is mi note 7 pro this phone is turning on and off again and again. Sir i have shown the phone three times in mi care. But the phone is not getting right. Even those with mi care are not able to give a satisfied answer. What do i do now sir help me i am very upset. Please help me sir. Sir i am going crazy again and again i go crazy. Due to all these troubles i am going into head depression.

Bought mi band 3 from amazon on 24th of january. I started using it in april. It got charged once and stopped getting charged soon after that.
First visit to mi center (Infotel salt lake kolkata) :i got it replaced fully and a new sealed box was given to me. I trusted and believed your company and brought it back home. The entire product was not working either it was damaged or your company creates products which work in fluke.
Second visit to mi center : the guy there (I know who assisted me but i would not take his name) fooled me after showing the product and said it is getting charged. I though i am not able to do it and i still believed in your company (How foolish i was) and brought it back home.
I showed to 4 5 people at home and office colleagues who confirmed that still the product doesn't work.
Third visit to mi center : i literally got pissed off after the again trying to fool me by saying it is working. Then i yelled at them and showed how it is not taking charge on any other points or by any other charger. After which i said i need to speak to your manager. And you manager very conveniently said the product can only be replaced it cannot be reimbursed.
Do you think i am fool to back to your center and waste my time on your unskilled and unmannered team?
I paid 20 n=bucks for parking everytime i went. I had to leave early from office for this simple product which you cannot make correctly after 3 times of wrong service?
My suggestion to your company is to shut it and first learn to make products correctly.
The harassment which i have gone through can you repay to it? You cannot even repay my hard earned which i invested in this product and your company talks about customer satisfaction.
Last time i visited your center was on 24 july after which i couldnt visit because i am not in the city.
Your company only has the product with you if you can do something just give my money back because you have ample time to fool customers but i dont have time to waste on such a hopeless product and service.
I will make sure that i pass on my feedback to as many people as possible and all the social platforms within my reach.

I ordered shoes from mi store on[protected] but due to some technical problem it was not delivered. on[protected] I called the courier company they said that talk to mi then I called mi they said wait for 2 days your order will be delivered but on[protected] I called mi they said we have filed complaint your problem will be resolved and after some time I got a call they said your refund is initiated but today[protected] on mi store account refunded succeeded status is showing but in actual I have not got my refund and order id has also been changed.sir please take some action as the amount is not less.please take some action.
Order no. [protected]