Xiaomi India Complaints & Reviews

I purchased the tv on sunday an appt was booked for mondat evening between 6-8pm. Today is wed till no 1 has yet responded or called or checked for the installation. What kind of services you provide very unhappy with the services. I will make sure i spread tehse words that your services are sad and not upto the mark on every social media possible site.

I ordered red note7s on 13 aug 2019 with an exchange option. The delivery agent rejected to take old device due to a small crack on the corner of the screen. Now it's been 15 days i havent received my refund, i requested them i am ready to pay the remaining amount to deliver the mobile with by taking full payment but mi india not accepted my request. I tried a lot of things i requested mi care about my refund he says it will take 8 to 10 days to refund the amount back nd refund will be issued after returning the product back to the warehouse. It's already 12 days from the date the device is returned i haven't got my refund. Now order status displaying return rejected. What the # is the service. Stilling customers money. Fraud mi india.

I'm facing auto brightness issue in no light condition . Actually this issue has started right after a new version of software update & I visited the nearest authorized xiaomi service centre for fixing the issue. But they failed to fix it. And they tried to cheat me by saying rubbish reasons. Actually the problem is the brightness level goes to such a minimum level so that it's very difficult to see or read anything for which I have to adjust the brightness manually repeatedly in auto brightness mode. It should be stick on that minimum level in no light condition once you adjust it in that condition & should fluctuate between minimum adjusted level to maximum level according to the lighting conditions.

Today i went to Baba service center located at bhelupur varanasi uttar pradesh india. I booked my token with token no A016 and then i got msg of my number that its your turn at counter number 2. I went to counter number 2 but the agent did not show any interest. He refused to deal me and asked me to come later. He continued dealing other customers instead of me. And when i asked again he told me to sit down and wait. They were not taking the token system seriously.

I'm deepak patel ([protected]). I had purchased redmi a2 handset from amazon on 24th february 2019 imei no [protected]. After few months some technical problem created with jio network. After all troubleshooting by mi care this problem was not resolved. After that i had visited mi service center (Jyoti complex near by). But service center executive declared my handset out of warranty for the reason of water damage but this was not the truth that was the conspiracy of mi service center executive and mi customer care. After that i had called customer care but customer care executive didn't help me. He was also with favour of service center. So please help to resolve this matter. After that i'm very frustrated. If you will not take any action for this i will claim for rs. 2, 00000/- in consumer court with all mi handsets of our family and friends.

I was ordered an Mi phone Redmi Y3 in blue color on 16.08.19. The order id is [protected]. I have paid an amount of Rs. 8999/- online at the time of order. But i still didn't receive my order. I was raised an complaint against this (complaint no.-WOIN[protected] on 19.08.19.

I was contact to Mi customer care, chat support & care no. so many times, but still i didn't receive any response. It was really very disappointing and harassment for customer. Nobody is take care of it.

They themselves close my complaint, then i raised a new complaint(complaint no.- WOIN[protected]. I have contact so many times but each and every time they give us a waiting time for another 24 hrs. They themselves close the complaint which shows how they are harassing the customers.
I have all the proofs of their chat& calls and others. please solve our problem on urgent & priority basis.

Hoping for best solution on priority basis.

Buyer Name:-Amit Sharma
Contact. No.:[protected]
Alternate No.:[protected]

Am using poco f1 suddenly headphone jack stop working after using mi headphone with in 25-30 days after that m visited care center [M/S Jhon & Jary, B10, Hamirpur Main Market, Opposite Kapil General Store, Hamirpur, Himachal Pradesh, 177001] thay dont even listening my problem thay say its your fault your headphone jack are loosed worst experience with mi care center nd even mi care helpline no not even working. And my phone is under warranty time of buy is jan 7 2019 and thay are asking for money for repair .
If anything happens to tha phone i will go for clam 24, 000

I ordered one mi speaker, poco f1 on mi flash sale on the website http://mi-flashstore.com/product/product10.html and 500 was charged for the speaker and 2500 for the phone. Then only i found out that the website is a scam and was trying to steal money from people. It will be helpful if this issue is sorted and the money is returned at the earliest. You can find the proof for the payment through the attachment

Regards,
Jayanth

Sir my phone is mi note 7 pro this phone is turning on and off again and again. Sir i have shown the phone three times in mi care. But the phone is not getting right. Even those with mi care are not able to give a satisfied answer. What do i do now sir help me i am very upset. Please help me sir. Sir i am going crazy again and again i go crazy. Due to all these troubles i am going into head depression.

Bought mi band 3 from amazon on 24th of january. I started using it in april. It got charged once and stopped getting charged soon after that.
First visit to mi center (Infotel salt lake kolkata) :i got it replaced fully and a new sealed box was given to me. I trusted and believed your company and brought it back home. The entire product was not working either it was damaged or your company creates products which work in fluke.
Second visit to mi center : the guy there (I know who assisted me but i would not take his name) fooled me after showing the product and said it is getting charged. I though i am not able to do it and i still believed in your company (How foolish i was) and brought it back home.
I showed to 4 5 people at home and office colleagues who confirmed that still the product doesn't work.
Third visit to mi center : i literally got pissed off after the again trying to fool me by saying it is working. Then i yelled at them and showed how it is not taking charge on any other points or by any other charger. After which i said i need to speak to your manager. And you manager very conveniently said the product can only be replaced it cannot be reimbursed.
Do you think i am fool to back to your center and waste my time on your unskilled and unmannered team?
I paid 20 n=bucks for parking everytime i went. I had to leave early from office for this simple product which you cannot make correctly after 3 times of wrong service?
My suggestion to your company is to shut it and first learn to make products correctly.
The harassment which i have gone through can you repay to it? You cannot even repay my hard earned which i invested in this product and your company talks about customer satisfaction.
Last time i visited your center was on 24 july after which i couldnt visit because i am not in the city.
Your company only has the product with you if you can do something just give my money back because you have ample time to fool customers but i dont have time to waste on such a hopeless product and service.
I will make sure that i pass on my feedback to as many people as possible and all the social platforms within my reach.

I ordered shoes from mi store on[protected] but due to some technical problem it was not delivered. on[protected] I called the courier company they said that talk to mi then I called mi they said wait for 2 days your order will be delivered but on[protected] I called mi they said we have filed complaint your problem will be resolved and after some time I got a call they said your refund is initiated but today[protected] on mi store account refunded succeeded status is showing but in actual I have not got my refund and order id has also been changed.sir please take some action as the amount is not less.please take some action.
Order no. [protected]

Hi, i am abhishek s. Khapre from pune, maharshtra. I have poco f1 phone which has motherboard problem. I have submitted my phone in nearby mi servicr centre. But even after taking 2 weeks of period they told me motherboard part is pending and we dont know how much time it will take to receive that part from company. Everytimr i ask they say that part is on pending status.. Pls resolve my problem.

Tv was working regularly with hd set up box, suddenly the display of tv disappear, then i tried checking hdmi port 2 as it was connected to that port. But it did not work, then i connect the wire in hdmi port 1 and it is working. So hdmi 2 port is not working at present. Please send technician to solve the problem.
Date of incident 21 08 2019
Deepak kantilal jadia
8/2407, 3rd floor, kshetrapal street, near wadifalia chowky, surat 395001.
Mobile no, [protected]

I ordered redmi y2 with 3gb ram and 32gb storage on 22 jan 2019. The order total was of 8, 000 rs. Now from last few months, it use to get hanged lot of times. When phone is less charged, it neither makes calls and message appears "the system us not responding". Even if simple water droplet falls on screen, it get hanged. Either replace or refund my money.
Amazon order number was[protected]. Kindly look into the matter.

Regards with mi ordered on mi website for note 7 pro with exchange of mi note 4 g and informed about cannot exchange as it's damage handset as will tell it clearly it's 4 yr old handset and might be not as new as i was purchased 4 yes back still everything working in good condition without any dent or any software and hardware issue and still ekart has refused to take buyback of my handset i was very disappointed for such a service given from reputed company as agent says it should be like new ones
If it was in great condition why would someone exchange old with new

As i contact with mi service as they don't care about customer and make fun on fone as was laughing and hang the call
Again i contact with another agent as if he says it should buy new phone and than exchange same how disgusting u customer services is

I was totally disappointed with mi as seriously u don't care for customer poor customer service

I know u can't help still i am writing on this as i was a huge fan of mi but this made me feel disappointed on service part i will seriously never recommend mi to any body
Competition is on

Regards

Bhavesh mehta

[protected]

Hi sir / madam
I am vijayawada chandra kumar, i live at rtc x road, in hyderabad, i got mail from as mi logo, super sale 55 inches tv only 4799, i tempted, i bought, finally i got fraud mail, please trace and make it refund amount, and i will attached screen shot s, and mail id and giving detaills bellows
I got this mail id-http://mi-flash.in/response/TXsucess.php
I paid - through paytm (
Get outlook for android, paid rs.4799 to lakshmi family wear shoppe at aug 21, 2019 12:46:02 using paytm balance. Updated balance: gift voucher - rs 0 for queries, visit) http://m.p-y.tm/care)

Please i required you to track based on information that i have given

Thanks and regards
G vijaya chandra kumar
[protected]

I have purchased a televison 4a pro 49 inches, via amazon on 17th august. Had registered the installation request on the following address:

I got a token number - k88376 and slot of 9am to 12pm on 21th august 2019.
The person didn't arrive/ there was no call registered as well.

On calling the customer care number, i was first told there isnt any installation request from the token number i told or the mobile number i am telling for the product as i informed and the call was disconnected without resolving the issue.

I rang up second time and it was another person who answered the call.. I again told her the same details and she told me the request was registered but somehow no one seems to be allotted the job so far...
She re-registered for installation and asked me to find the new token number for the reference in the message inbox. So far it has reached me either!!

The whole point here is... Xiaomi being such a big brand these days is so darn pathetic when it comes to service... Understand the urgency where in terms we buy your product, you are liable to look after the post sales issues as well.. And installation isnt much of a post sales as such!!

Do you think this is wise way to do the business? My money is stuck because i cant open the box!!!

Mohit: i purchased phone mi a2 on october 18 for my mother from amazon that bill attached with it. With in 7 days u can return if phone have prob so my mother checked phone totally except earphone bcos they don't use it so i think phone is perfectly working. After month or 2 month in december i think i used earphone through usb accessories which came with phone to play pubg but it not work so i think problem in usb accessories which is minor prob will get exchange later on bcs there is nothing doubt in mind that problem in its motherboard bcs phone is working perfectly fine after that jan or feb i try to exchange usb accessories to mi center but that time i hvnt bill bcs i asked the purchase phone from mine friend who is prime member that time so i arrange it and i got time on march i don't rem exact date i give it to gzb mi center for exchange the same accessories and phone getting heat use long time like play pubg for hr so i submit the phone n accessories they return phone after 4hr after say it's ok and for accessories will exchange after 1 week but they took to exchange it atleast 1 month neway when it came i checked it not working again so they said u hve to leave phone again to centre let it check what happened after 4 hr they said aapne bahar khulwaya hai kya i said me no, mein bahar kyo khulwauga jab i hv facility to show in mi center for 1 year and khulwaya hota to aapko ko pata chal jana chayiye bahar khula hai like before nokia wale bata dete the n dekhte hi bata dete khula hai phone we don't check or waranty khatam batana tha le jane se pehle in black room may be tum se hua ho demage bcs phone tum logo ne khola first time that i don't knw than so they said aisa nahi pata chalta yah ki bahar khula hai or nahi so we consider khula hai and u hav to trust on our emply we r so trained we will not demage n i said matlab jo khulwayaga or nahi khulwayaga sab barabar treat karte they said yes sir phone is demaged so u hve to repair u hve to pay n 9000 i asked y so it's warranty they say i asked reason what is physical demage my phone is new condition girta screen demage manta physical demage but nothing how can say physical demage they say vague answer again physical demage bas i said mere paas mi se aisa phone aaya hga so it's manufactured default from mi bcos ander kholje thodi dekha hota meine phone demage or not than they say mi se liya hota karte amazon se liya woh jane we don't know than i try to talk amazon they said we will help u by replace motherboard by manufacturer or return phone to amazon n they take atleast around 2 month after following regularly they said we don't know ask the manufacturer means mi than i talk to customer care of mi they said go to mi service center dubara check karwqye jobsheet banwye purani ho gyi new jobsheet banwaye so i go to gurgaon service center that time i am in gurgaon they refused to take again check phone after 1hr argument but they hvnt make job sheet again and checked phone physically n alok the person who service manager said ur genuine n there is no liquid demage but don't know how it demage i give u to 40 percent discount i asked again the reason behind he said same no liquid demage it's physical demage gira hga n i said if gira hga to screen dmage or kuch scratch hgw but there no scratch but he given no answer conclusions: i don't know what is the proof that i got gud phone may be phone is defected from mi or amazon send to me or when i given to mi center for check tab demage hua ho i am not there n they do all in room ne possiblity because demage on motherboard it happened after open phone r & d that is open hua jo first time mi center mein hua so wahi demage hua hga finally they making me plz help
[20/08, 1:17 pm] mohit: u not replying disappear up connection bro aise karte

I had gone to the bandra linking road service center because my note 7 pro phone had sum battery related issues. But rather than solving the issue they restored my phone without my permission. Now i lost all my data from device... And it contained some very important documents. Now what should i do. Now what should i do?.. Mi service center staff saying sorry.. You can't get it back.. You tell me how is that possible. I want you to solve my problem as soon as possible or i will take sum action.

I bought MI TV in December 2018. The first problem occured in the month of May with the speakers, their was no volume in TV. I placed several complaints, and finally a technician and an Owner of the nearby showroom came to fix the problem and the problem was temporary sorted after two months in end of the July. By August first week a new problem occured, automatically a TV is turning off in every 5 minutes. Tried calling the customer care number given online [protected] the IVR options is not working even after selecting the options for TV repair and the call is getting disconnected. Tried 100 times since last three days. I think by December the warranty will be over and MI TV company will come back to me saying paid service and change the entire TV as the TV is faulty. I am really fed up following up with the customer care apart from my work