Xiaomi India Complaints & Reviews

Hi, i am abhishek s. Khapre from pune, maharshtra. I have poco f1 phone which has motherboard problem. I have submitted my phone in nearby mi servicr centre. But even after taking 2 weeks of period they told me motherboard part is pending and we dont know how much time it will take to receive that part from company. Everytimr i ask they say that part is on pending status.. Pls resolve my problem.

Tv was working regularly with hd set up box, suddenly the display of tv disappear, then i tried checking hdmi port 2 as it was connected to that port. But it did not work, then i connect the wire in hdmi port 1 and it is working. So hdmi 2 port is not working at present. Please send technician to solve the problem.
Date of incident 21 08 2019
Deepak kantilal jadia
8/2407, 3rd floor, kshetrapal street, near wadifalia chowky, surat 395001.
Mobile no, [protected]

I ordered redmi y2 with 3gb ram and 32gb storage on 22 jan 2019. The order total was of 8, 000 rs. Now from last few months, it use to get hanged lot of times. When phone is less charged, it neither makes calls and message appears "the system us not responding". Even if simple water droplet falls on screen, it get hanged. Either replace or refund my money.
Amazon order number was[protected]. Kindly look into the matter.

Regards with mi ordered on mi website for note 7 pro with exchange of mi note 4 g and informed about cannot exchange as it's damage handset as will tell it clearly it's 4 yr old handset and might be not as new as i was purchased 4 yes back still everything working in good condition without any dent or any software and hardware issue and still ekart has refused to take buyback of my handset i was very disappointed for such a service given from reputed company as agent says it should be like new ones
If it was in great condition why would someone exchange old with new

As i contact with mi service as they don't care about customer and make fun on fone as was laughing and hang the call
Again i contact with another agent as if he says it should buy new phone and than exchange same how disgusting u customer services is

I was totally disappointed with mi as seriously u don't care for customer poor customer service

I know u can't help still i am writing on this as i was a huge fan of mi but this made me feel disappointed on service part i will seriously never recommend mi to any body
Competition is on

Regards

Bhavesh mehta

[protected]

Hi sir / madam
I am vijayawada chandra kumar, i live at rtc x road, in hyderabad, i got mail from as mi logo, super sale 55 inches tv only 4799, i tempted, i bought, finally i got fraud mail, please trace and make it refund amount, and i will attached screen shot s, and mail id and giving detaills bellows
I got this mail id-http://mi-flash.in/response/TXsucess.php
I paid - through paytm (
Get outlook for android, paid rs.4799 to lakshmi family wear shoppe at aug 21, 2019 12:46:02 using paytm balance. Updated balance: gift voucher - rs 0 for queries, visit) http://m.p-y.tm/care)

Please i required you to track based on information that i have given

Thanks and regards
G vijaya chandra kumar
[protected]

I have purchased a televison 4a pro 49 inches, via amazon on 17th august. Had registered the installation request on the following address:

I got a token number - k88376 and slot of 9am to 12pm on 21th august 2019.
The person didn't arrive/ there was no call registered as well.

On calling the customer care number, i was first told there isnt any installation request from the token number i told or the mobile number i am telling for the product as i informed and the call was disconnected without resolving the issue.

I rang up second time and it was another person who answered the call.. I again told her the same details and she told me the request was registered but somehow no one seems to be allotted the job so far...
She re-registered for installation and asked me to find the new token number for the reference in the message inbox. So far it has reached me either!!

The whole point here is... Xiaomi being such a big brand these days is so darn pathetic when it comes to service... Understand the urgency where in terms we buy your product, you are liable to look after the post sales issues as well.. And installation isnt much of a post sales as such!!

Do you think this is wise way to do the business? My money is stuck because i cant open the box!!!

Mohit: i purchased phone mi a2 on october 18 for my mother from amazon that bill attached with it. With in 7 days u can return if phone have prob so my mother checked phone totally except earphone bcos they don't use it so i think phone is perfectly working. After month or 2 month in december i think i used earphone through usb accessories which came with phone to play pubg but it not work so i think problem in usb accessories which is minor prob will get exchange later on bcs there is nothing doubt in mind that problem in its motherboard bcs phone is working perfectly fine after that jan or feb i try to exchange usb accessories to mi center but that time i hvnt bill bcs i asked the purchase phone from mine friend who is prime member that time so i arrange it and i got time on march i don't rem exact date i give it to gzb mi center for exchange the same accessories and phone getting heat use long time like play pubg for hr so i submit the phone n accessories they return phone after 4hr after say it's ok and for accessories will exchange after 1 week but they took to exchange it atleast 1 month neway when it came i checked it not working again so they said u hve to leave phone again to centre let it check what happened after 4 hr they said aapne bahar khulwaya hai kya i said me no, mein bahar kyo khulwauga jab i hv facility to show in mi center for 1 year and khulwaya hota to aapko ko pata chal jana chayiye bahar khula hai like before nokia wale bata dete the n dekhte hi bata dete khula hai phone we don't check or waranty khatam batana tha le jane se pehle in black room may be tum se hua ho demage bcs phone tum logo ne khola first time that i don't knw than so they said aisa nahi pata chalta yah ki bahar khula hai or nahi so we consider khula hai and u hav to trust on our emply we r so trained we will not demage n i said matlab jo khulwayaga or nahi khulwayaga sab barabar treat karte they said yes sir phone is demaged so u hve to repair u hve to pay n 9000 i asked y so it's warranty they say i asked reason what is physical demage my phone is new condition girta screen demage manta physical demage but nothing how can say physical demage they say vague answer again physical demage bas i said mere paas mi se aisa phone aaya hga so it's manufactured default from mi bcos ander kholje thodi dekha hota meine phone demage or not than they say mi se liya hota karte amazon se liya woh jane we don't know than i try to talk amazon they said we will help u by replace motherboard by manufacturer or return phone to amazon n they take atleast around 2 month after following regularly they said we don't know ask the manufacturer means mi than i talk to customer care of mi they said go to mi service center dubara check karwqye jobsheet banwye purani ho gyi new jobsheet banwaye so i go to gurgaon service center that time i am in gurgaon they refused to take again check phone after 1hr argument but they hvnt make job sheet again and checked phone physically n alok the person who service manager said ur genuine n there is no liquid demage but don't know how it demage i give u to 40 percent discount i asked again the reason behind he said same no liquid demage it's physical demage gira hga n i said if gira hga to screen dmage or kuch scratch hgw but there no scratch but he given no answer conclusions: i don't know what is the proof that i got gud phone may be phone is defected from mi or amazon send to me or when i given to mi center for check tab demage hua ho i am not there n they do all in room ne possiblity because demage on motherboard it happened after open phone r & d that is open hua jo first time mi center mein hua so wahi demage hua hga finally they making me plz help
[20/08, 1:17 pm] mohit: u not replying disappear up connection bro aise karte

I had gone to the bandra linking road service center because my note 7 pro phone had sum battery related issues. But rather than solving the issue they restored my phone without my permission. Now i lost all my data from device... And it contained some very important documents. Now what should i do. Now what should i do?.. Mi service center staff saying sorry.. You can't get it back.. You tell me how is that possible. I want you to solve my problem as soon as possible or i will take sum action.

I bought MI TV in December 2018. The first problem occured in the month of May with the speakers, their was no volume in TV. I placed several complaints, and finally a technician and an Owner of the nearby showroom came to fix the problem and the problem was temporary sorted after two months in end of the July. By August first week a new problem occured, automatically a TV is turning off in every 5 minutes. Tried calling the customer care number given online [protected] the IVR options is not working even after selecting the options for TV repair and the call is getting disconnected. Tried 100 times since last three days. I think by December the warranty will be over and MI TV company will come back to me saying paid service and change the entire TV as the TV is faulty. I am really fed up following up with the customer care apart from my work

Ihave redmi note 7 pro phone, the back pannel has a crack accoured by an accident from me, i want the back pannel to be replaced by the new pannel as there is no stock of pannel the lady asks me to keep the phone 4 to 5 days in service center but i explained the situation for her sayin am a zomato delivery person i have a zomato delivery app in my phone with out it 5 days i wont be able to work so giggles on my face and says "zomato food i can prepare in my house"i have payed 17000 for premium phone by xiaomi i work hard for my money... Until i pay your money my profetion shouldnt be a problem for your guys nor i bought your phone to get insulted by service lady in authoried mi service dealer
[protected] this is mobile no.. Name: navaneeth ullal

Redmi mobile phone belongs to mr bineesh ok has got complaint of bsnl sim card not detected and unable to make or receive call.

So mr bineesh contacted near by redmi service center for help.

Service rep did inspect the phone and said this type of complaint first time they are facing. Then told bineesh to wait for few hours.

On completion of few hours service rep told they could not solve the issue. So they need 2 days more to solve the problem. Service rep has promised bineesh that service rep would call back to bineesh after two days.

Four days passed and found no call back made by service center.

So mr bineesh has made a call to cervice center and the replay they made is not satisfactory but argument felt. Such reply was not excepted from service center. Mobile device problem not solved.

Three and half month only passed after purchase of said device. So it is requested to help me to get the device repaired or renewed as early as possible.

Yours faithfully
Bineesh ok

Change notification light circuit board under warranty, my handset age maximum 2/3 months. As per your service center conformed circuit board damaged by water issue. This handset used by me only as per my concern its not possible & why your service center repair my handset on chargeable basis.in my opinion your circuit board is very poor quality that reason circuit board damage within 2 or 3 months after purchase.
So please fiend the matter otherwise i will log the complain in consumer forum.

Change notification light circuit board under warranty, my handset age maximum 2/3 months. As per your service center conformed circuit board damaged by water issue. This handset used by me only as per my concern its not possible & why your service center repair my hand on chargeable basis.in my opinion your circuit board is very poor quality that reason circuit board damage with in 2 or 3 months after purchase.
So please fiend the matter otherwise i will log the complain in consumer forum.

I have received a Damaged Redmi Note 7 Pro. I tried to contact them multiple times after 8 days they sent me a mail to return the product to their Address. I paid an urgent delivery charge of Rs.650 and Shipped it through DTDC tracking V54685434. Now the Product delivered to their warehouse on 7th August. Company is Not refunding amount or not confirming status according to Company Policies, Refund will be initiated in 24 hours and will be credited in next 8-10 working days but Now more than 7 days passed and No Refund is initiated Company even not informing me about the status. They are confusing me One of Their customer care executive told me that refund has been initiated while other one told me no refund or update is done in this Complaint. (Screenshots attached with the executive name) Hereby I request You to Please Take some action against Xiaomi and Help me to get a Refund of Rs.13999. Company Executives keep giving False commitments and false information.

Complaint bId raised on 9th aug

WOIN[protected]

I purchased above mobile no. /xi4vcsi/mi, hsn85171290/[protected] on 13.06.2019.
When i remove earphone the mobile is still in earphone mode and without earphone i can't use the phone as there is no sound without earphone.
I went to mi service center, they rebooted the phone and it was ok.
I came back, when i again used earphone and after removing earphone it remains in earphone mode. Again i have to reboot the phone.
So when ever i use earphone, it remains in earphone mode after removing earphone mode and i have to reboot it. I have used 3 branded earphones, same

How long i have to do it, what's the solution

I have poco f1 phone purchased 8 months back from vikhroli retail shop near station next to hdfc atm. 10 days back suddenly it was switch off and was not working. I visited mi service center in vikhroli next to railway station. They checked the phone and informed that little water particle have found near charging socket due to which mother board has damaged. I informed them my cell phone never being in water than how come water will insert inside the phone, on which they checked with their supervisor and informed they will replace the board under warranty but board was not available at that time so they asked me to come on monday 19th aug. Today again i visited store but again board was not available with them and asked to wait for more 3 days and submitted my phone with them. Have already waited for 1 week and now again asked to wait for 3 days more.in today's world without cell phone you understand how difficult is to manage every thing. My hubble request to mi team to get the part on priority replaced.

I ordered a redmi note7 pro (White color) on 9august2019, and today is 19august2019 and they have not even processed my order yet... The phone was supposed to be shipping from 16th and again today is 18th...10days from ordering and 3days from shipping... Their customer care number sucks... All i have to do is chat with their cs representative... They just say pls wait one more day and bla blaaa...

I purchased mi a2 phone last november 2018, and it stopped working in july 2019 as its motherboard got damaged as told by mi services center people they took 1 month to get it repaired and after giving it back it again stopped working.

This is the worst set i have ever purchased and really pissed off with mi phone.

I lost all my phone data. I want a replacement for this set.

On (03/08/2019) i bought a note 7 pro (6gb ram, 64gb rom) in chennai, ambathur at rr mobiles.
Unfortunatly your product has not performed well due to some malfunctioning like hanging, display not working well, i went to your service center but they didn't respond well to me. So, i prefer to exchange that mobile to your esteemed company, this i have used only 10 days. So, please you need to exchange my product.

I brought a xiaomi pocco f1 from flipkart 1 month back which stop working suddenly and when i reach out to xiaomi servicing center they told me water marks present in the phone motherboard and display not working so warranty will not cover. I m 100% sure about no contact with water. So i want replacement or warranty for my phone. Thank you.
Yours valuable customer